Richmond-upon-Thames Vacations & Trips from $1,292

quite acceptable for a one night stop over

This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the form wouldn’t open correctly (I am a tech capable individual). I did not hear back prior to the day of check in. I understand I had a short booking turn around time, but it shouldn’t have been an option if it would be too much to accommodate. I arrived on check in day a bit early with my luggage just wanting to ask if they could hold it until my room was ready. They did agree to do so, but they looked incredibly put out and acted as if I was really bothering them. I had replied asap on Expedia and had done everything they asked me to that I could. The service could have been friendlier over all. I also don’t perceive this was a cultural difference thing.

Could have been fabulous…fell short on execution on some key areas, namely incredibly slow and inconsistent bar/food service. Said they were showing Wimbledon, but only one staff member (often unavailable) able to actually put on a station anyone wanted to watch. Subpar cleaning service - left room before 9:00 am and still not cleaned at 4:30 p.m. perfect location, beautiful grounds, needs better management to ensure consistent and memorable service. And if you care to have a television in your room, you need to specify - even at a higher room category, we had a bathtub but no television, which would have been ok except for the Wimbledon debacle.

Very good location, clean room