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Make sure to check your locks when you arrive. We were able to pick the locks by sliding our room key in the door of TWO rooms we were put into because the door didn’t meet the wall properly. Safety is important to me so this was something I wasn’t ok with . Third room was fine but make sure to check before you settle in to your room. (Both were on the first floor)
clean clean clean! nice staff. water needs to be a little hotter. Selina was maid who cleaned room and it was excellant! I am a clean freak- and no pets especially dogs not going to bathroom all over outside of property, and their crazed owners. breakfast area clean and nice hostess. people were tipping. we shall return! They did everything right!! you should stay here if you like CLEAN.
Overall excellent service better food selection would be great as lunch or dinner options. Suggestion cold cut sandwich fruit cups yogurt etc. A little less tv dinners and more sandwich and precooked pasta options that can be microwaved.
Was clean . Made check in & check out easy. Friendly staff. Wide selection for Breakfast . Both hot and cold. The most clean hotel I have ever stayed at. I give a five star rating.
The property was very comfortable and clean, close to the highway but still quiet. We didn't have to go very far for groceries or dining.We slept very well and breakfast had plenty of warm options. When the window shade in the room is completely down, not a bit of light gets through, a great feature for those of us who don't get up with the sun. And there was a grab bar for the shower, a great feature for us elderly folks with arthritis and knee issues.
Hope to come up with a reason to visit the area again, just so we can stay at Troutville,Va Holiday Inn Express again. Not kidding, there were no negative points. Great staff, room, breakfast, from checkin to checkout.
Quiet, clean, comfortable - everything you expect from the HIE. This hotel was a good example. The breakfast was excellent, as usual. My only gripe was that the shower head was stuck in the "massage" mode and would not allow me to switch it.
It was just what I was looking for. Quiet, comfortable bed, and clean. Nice breakfast as well!
Raymond
Stayed 1 night in Jul 2023
4/10 Poor
Edward
Traveled with partner
Jul 29, 2023
Liked: Cleanliness
Disliked: Staff & service
We had to go back to reception desk 3 times because key’s didn’t work. Asked for another room. Unavailable . Finally asked the manager to come up and open our door. She eventually found a key that worked. The result was a 30 minute wait in the hallway outside our room. Not what you’re looking for after a long day in the car.