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Reviews of Casa Santa Sofia Hotel

Casa Santa Sofia Hotel
Piazza della Madonna dei Monti 3, Rome, RM

Reviews

8.6

Excellent

Rating 10 - Excellent. 189 out of 362 reviews" "
Rating 8 - Good. 111 out of 362 reviews" "
Rating 6 - Okay. 38 out of 362 reviews" "
Rating 4 - Poor. 16 out of 362 reviews" "
Rating 2 - Terrible. 8 out of 362 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Deepam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good
Stayed 1 night in May 2024
Response from Administration on May 15, 2024
Dear Guest thank you for your reviewbest regards,

10/10 Excellent

Valarie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful. It was conveniently located to most historical sites. The furthest was the Vatican. The breakfast was delicious. The room was clean and quiet, unless the window was open, then there was noise from the piazza. It was nice the listen to when we wanted and just close the window when we didn’t. Beautiful hotel, great stay. I would go back.
Stayed 6 nights in Apr 2024
Response from Administration on May 13, 2024
Dear Guest,thank you for your reviewbest regards,

8/10 Good

Robert, Oshawa

Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive staff. Good breakfast. Shower is small. Very good windows that seal out noise. Effective air conditioning.
Stayed 5 nights in Apr 2024
Response from Administration on May 7, 2024
Gentile Cliente, abbiamo gradito molto il suo commento, dove mette in risalto i nostri punti di forza,cordiali saluti

6/10 Okay

Taraja

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Close to many places, but AC did not work at all. Smallest bathroom and shower Ever!! Didn’t like having to leave my key at desk every time I went in and out of hotel. However, front desk were very good and knowledgeable about many things. They were awesome!
Stayed 2 nights in Apr 2024
Response from Administration on May 6, 2024
Gentile Cliente,ci dispiace leggere che abbia avuto problemi con il condizionatore, se avesse fatto presente il problema avremmo provveduto a sistemarlo. Per quanto riguarda la chiave, consigliamo sempre ai nostri ospiti di lasciarla al front desk per una questione di sicurezza e anche perchè il servizio è attivo 24/7. Grazie ancora per il suo feedback, cordiali saluti

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Administration on May 2, 2024
Dear Guest,thank you for your reviewbest regards,

10/10 Excellent

AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean. Location is EXCELLENT! close to subway as well as a diverse range of restaurant options.
Stayed 1 night in Apr 2024
Response from Administration on Apr 29, 2024
Dear Guestthank you for your reviewbest regards,

8/10 Good

HYOJUNG

Stayed 7 nights in Apr 2024
Response from Adm on Apr 29, 2024
Dear Guestthank you for your reviewbest regards,

8/10 Good

Harold, Mt Pleasant

Traveled with family
Liked: Cleanliness, staff & service
Me out
Stayed 1 night in Apr 2024
Response from Administration on Apr 26, 2024
Dear Guest thank you for your replybest regards,

8/10 Good

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the piazza, the neighborhood and the convenient location to the Colosseum and other attractions. The staff was friendly and the hotel was clean and cute. The breakfast was wonderful! Lots of choices. The 3 downfalls; they were working on the hotel and it was right outside my window, so noisy. Also i informed the hotel beforehand that i was arriving by 7am. I asked for a room to be ready by midday but did get till 1:30pm. Lastly the day i arrived i booked a driver to take me to the airport for my departure. He was 30 minutes late. I had to book an Uber that arrived within 5 minutes, just as the other driver arrived. Overall my experience was good. I love Rome!!
Stayed 3 nights in Apr 2024
Response from Administration on Apr 22, 2024
Gentile cliente, grazie per il suo riscontro. In merito alla sua richiesta di early check-in, cerchiamo sempre di accontentare i nostri ospiti nel limite del possibile. La ringraziamo ancora per il suo feedback

10/10 Excellent

Mikaela

Stayed 4 nights in Apr 2024
Response from Administration on May 2, 2024
Dear Guest,thank you for your reviewbest regards,

8/10 Good

Efren

Traveled with partner
Liked: Cleanliness, staff & service
Convinient location
Stayed 2 nights in Apr 2024
Response from Administration on Apr 11, 2024
Dear Guest,thank you for your reviewbest regards

10/10 Excellent

ALLAN GERLI

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, in Historic Center, modern decor, good breakfast, small classic Europen rooms.
Stayed 1 night in Mar 2024
Response from Administration on Apr 3, 2024
Dear Guest thank you for your reviewbest regards,

8/10 Good

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing, located in a small piazza, and 10 minutes walk to the Colosseum. The hotel was comfortable and the breakfast very good. The staff at reception were very helpful. The only downside was the room size which was pretty small for 2 people, but this was more than compensated for by the great location.
Stayed 5 nights in Mar 2024
Response from Administration on Apr 2, 2024
Dear Guest thank you for your reviewbest regards,

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there were good and the location of the property was great it was within walking distance of the Colosseum and the Trevi Fountain
Stayed 4 nights in Mar 2024
Response from Administration on Apr 2, 2024
Dear Guest thank you for your reviewbest regards,

8/10 Good

Vaghji

Liked: Cleanliness, staff & service, property conditions & facilities
Professionally run with happy freindly staff
Stayed 4 nights in Mar 2024
Response from Administration on Mar 25, 2024
Dear Guest thank you for your reviewbest regards,

4/10 Poor

Luke

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Administration on Mar 5, 2024
Gentile cliente, grazie per la sua recensione, avremmo preferito avere maggiori informazioni, così da poter migliorarecordiali saluti

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and very friendly staff, 2 ladies on front desk were amazing
Stayed 2 nights in Feb 2024
Response from administration on Mar 4, 2024
Dear Guestthank you for your reviewbest regards,

10/10 Excellent

Kathy-Anne, Rugby

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient close to most things
Stayed 1 night in Feb 2024
Response from Administration on Mar 4, 2024
Dear Guestthank you for your reviewbest regards,

10/10 Excellent

Eric Mireku

Liked: Cleanliness, staff & service, property conditions & facilities
Its amazing
Stayed 1 night in Feb 2024
Response from Administration on Mar 1, 2024
Dear Guest,thank you for your reviewbest regards,

6/10 Okay

aurelija

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Really good location. Walking distance to important places. Nice coffe shops and bars around. The hotel itself was fine. It was pretty clean. There was a smartphone in a room which you could take with you or make international calls. We were not aware of that so we were prepared to use ours. Day curtains on windows would be a plus as now we had to keep night curtains closed during daylight and have the light on, otherwise you are showing yourself to the neighbours. Also we had to leave a deposit of 100€ which we were not aware about, which is refunded after your stay. So if you plan a budget, add this to it so there will be no surprises, as we had to exchange additional 100€ for our expenses. Also city tax is 6€ per person per night. All on all - all about location.
Stayed 3 nights in Feb 2024
Response from administration on Mar 1, 2024
Gentile cliente,grazie per la sua dettagliata e accurata recensione. Solo una precisazione, il deposito cauzionale 100, è indicato in ogni sito web, questo per evitare sorprese ai nostri clienti al loro arrivo, Ancora graziecordiali saluti

4/10 Poor

Alex

Disliked: Staff & service, room comfort
Superior in name not quality
The rooms are of a poor standard. There is a lack of sound proofing which makes noise from the street loud and you can hear everything going on in the other rooms. Furniture is provided by IKEA but makes the room feel cheap, the bed is small, pillows are uncomfortable. There is no television in the room. The bathroom is antiquated and in need of much needed modernisation. Service is not particularly friendly either. Don't drink the bottled water as it's not complimentary. The location is the best part of the hotel. Centrally located and a good distance from the main attractions. The square in front has lots of great places to eat and drink.
Stayed 4 nights in Jan 2024
Response from Administration on Feb 5, 2024
Gentile cliente, grazie per la sua recensione.La camera in cui ha soggiornato è dotata di minibar, Nespresso, kettle, cassaforte, prodotti Rituals, tutto tranne il televisore che non è elencato nei servizi che offriamo.Tutte le nostre camere sono dotate di finestre ad alta insonorizzazione, ma certamente se vengono lasciate aperte il rumore si sente. Grazie per aver evidenziato l'ottima posizione del nostyro hotel,cordiali saluti

8/10 Good

Ruggero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vicini alla stazione e alle principali steutture turistiche . Posizione on una piacevole piazzetta. Puliti i locali e personale gentilissimo. Peccato no tv in camera.
Stayed 1 night in Jan 2024
Response from Administration on Jan 25, 2024
Buongiorno Sig. Ruggero, grazie per il suo feedbackcordiali saluti

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, great location
Cannot argue with the location. Steps from amazing restaurants and csfes, 10 minutes to the colosseum and forum on foot. I was really happy with the location. Roomnwas clean and comfortable. Shower was a bit tight. Staff were amazing, free breakfast was a nice touch though there are some amazing cafes and bakeries nearby so save romm for that.
Stayed 1 night in Jan 2024
Response from Administration on Feb 5, 2024
Gentile Cliente, grazie per la sua recensione e per aver esaltato le nostre qualità, solo un dettaglio la sua prenotazione era con la colazione inclusa non gratuita e merita notevolmente.Grazie ancora

10/10 Excellent

nancy J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Administration on Jan 23, 2024
Dear Guest,thank you for your reviewbest regards

10/10 Excellent

Alfre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Stayed 2 nights in Jan 2024
Response from Administration on Jan 22, 2024
Dear Guestthank you for you review,best regards,

8/10 Good

Alizeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Administration on Jan 17, 2024
Dear Guestthank you for your reviewbest regards,

8/10 Good

Lizzette

Stayed 3 nights in Jan 2024
Response from Administration on Jan 9, 2024
Dear Guest thank you for your reviewbest regards,

6/10 Okay

Debora

Liked: Cleanliness, staff & service
Disliked: Amenities
The breakfast was amazing and the staff were very helpful. The room was not as expected based on pictures. I paid for a double bed and got a single room (cube) with a twin bed. If you are reserving you need to pick standard.
Stayed 2 nights in Dec 2023
Response from Administration on Jan 2, 2024
Gentile cliente, grazie per il suo feedback. Ci teniamo a condividere nuovamente con lei che le nostre camere Deluxe, sono camere in stile moderno recentemente rinnovate con aria condizionata, WIFI ad alta velocità gratuito, bagno privato con doccia e dotazioni di lusso forniti da Rituals.Manet Hospitality Companion - Uno smartphone che fornisce connettività Internet sia in camera che fuori dalla proprietà, inclusi contenuti turistici dettagliati e telefonate gratuite sia a livello locale che internazionale.Cassaforte in camera.cordiali saluti

10/10 Excellent

Shonda

Stayed 2 nights in Dec 2023
Response from Administration on Jan 19, 2024
Dear Guest,thank you for your reviewbest regards,

6/10 Okay

Palu

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Administration on Dec 29, 2023
Dear Guest thank you for your reviewbest regards.

10/10 Excellent

Mitchell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Administration on Dec 27, 2023
Dear Guest thank you for your reviewbest regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable, clean and comfortable close to everything we want to see, would stay again.
Stayed 2 nights in Dec 2023
Response from Administration on Dec 27, 2023
Dear Guest thank you for your reviewbest regards,

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness
Nice property, within walking distance of all major sites and Rome Termini for the station to the airport. Comfortable rooms for our stay. Some good restaurants and coffee bars near by for all our meal requirements.
Stayed 3 nights in Dec 2023
Response from Administration on Dec 21, 2023
Gentile cliente,grazie per la sua recensione molto dettagliata e accurata,cordiali saluti

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really nice, the staff was awesome & it was super close to everything so we could walk to anything within 5 min
Stayed 1 night in Dec 2023
Response from Administration on Dec 19, 2023
Dear Guestthank you for your reviewbest regards,

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Response from Administration on Feb 5, 2024
Dear Guestthank you for your reviewbest regards,

10/10 Excellent

Shahram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff.
Stayed 6 nights in Dec 2023
Response from Administration on Dec 15, 2023
Dear Guestthank you for your review,best regards

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From Houston, Texas
The hotel was conveniently located next to the main attractions in Rome. It was very clean and the staff was cordial and helpful. The shower was a bit small. Other than that it was a very pleasant stay.
Stayed 6 nights in Dec 2023
Response from Administration on Dec 15, 2023
Dear Guestthank you for your review,best regards

8/10 Good

sang, La Palma

Stayed 2 nights in Dec 2023
Response from Administration on Dec 14, 2023
Dear Guest thank you for your reviewbest regards

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could hear couple arguing and crying. Next night young child woke up in the middle of the night coughing and crying. Staff was very helpful. Breakfast was good. Would stay there again.
Stayed 2 nights in Dec 2023
Response from Administration on Dec 11, 2023
Dear Guest thank you for your reviewbest regards,

2/10 Terrible

Dennis

Stayed 4 nights in Dec 2023
Response from Administration on Dec 11, 2023
Gentile cliente, avremmo preferito leggere il suo commento per poterci migliorare,cordiali saluti

10/10 Excellent

Keishla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful hotel located close to Roma Termini and the Colosseum. A lot of alternative to eat and enjoy a good desert.
Stayed 2 nights in Dec 2023
Response from Administration on Dec 10, 2023
Dear Guest thank you for your reviewbest regards

10/10 Excellent

charlotte

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The complimentary cell phone was helpful.
Stayed 3 nights in Dec 2023
Response from Administration on Dec 10, 2023
Gentile Cliente,siamo lieti abbia apprezzato il nostro servizio Manet, uno smartphone completamente gratuito per i nostri clienti, da utilizzare e portare con se durante il vostro soggiorno a Roma.Cordiali saluti

8/10 Good

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great. 13 min walk to colosseum. 20 min walk to trevi fountain. 20 mins to Spanish steps. Most attractions is walkable. You have plenty of time to walk.. hotel is clean, room service is detailed. They asked if I want to have kettle cos we are looking for hot water.. cons: is really noisy outside as below is all those eatery shops and chill place. People can get really noisy when they hang out the fountain infront of the hotel. Might need to get earplugs if you are sensitive. Overall is a nice budget 3 star hotel. Recommend to ge hotel breakfast at 15 euro per pax cos there is no breakfast place outside the hotel. Even if they have. They sell expensive weird looking American breakfast.. is not worth the money and taste meh.
Stayed 6 nights in Nov 2023
Response from Administration on Dec 7, 2023
Gentile Cliente, la ringraziamo per il suo commento e i suoi apprezzamenti sulla pulizia, sulla disponibilità del nostro staff e sulla nostra colazione.Cordiali saluti

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location, staff was excellent, helpful and friendly. The only negative would be the very small shower with a shower curtain that clung to your legs while showering (not a fan) Other than that it was a very clean and efficient hotel.
Stayed 5 nights in Nov 2023
Response from Administration on Dec 5, 2023
Gentile Cliente,grazie per il suo commento, apprezziamo sempre i commenti veri e sinceri,cordiali saluti

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were excellent!
Stayed 4 nights in Nov 2023
Response from Administration on Dec 5, 2023
Dear Guestthank you for your reviewbest regards

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel has the smallest rooms I’ve ever seen. No television in the rooms as well. It’s near a popular area in Rome near the colloseum which is nice but it’s so incredibly loud hard to sleep. Could barely maneuver around the room because it’s so small it was just my husband and I and I’m very petite. Should definitely invest in some better amenities such as sound proof windows and maybe some TVs if you can expand the rooms.
Stayed 1 night in Dec 2023
Response from Administration on Dec 5, 2023
Gentile clientegrazie per il suo commento. Cerchiamo sempre di migliorare i nostri servizi e teniamo alla cura dei nostri ospiti. Le finestre sono nuove e insonorizzate proprio per garantire ed evitare che i rumori possano turbare la tranquillità dei nostri ospiti.Cordiali saluti

10/10 Excellent

Garry, Varsity Lakes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay, the shower is small. You wouldn't want to be a visiting rugby player. 😉 The location is awesome. The Colosseum is 5 min walk, Trevi Fountain is 15 the other way. The pastry shop across the piazza is excellent and there are cafes and restaurants everywhere. Staff were welcoming and helpful. Rooms are neat, clean and comfortable. Sure there's no TV, but you're in Rome, get out and explore the hundreds of tinny cobblestone streets and If you need your screen time, Wycheproof Netflix on your phone or tablet!
Stayed 2 nights in Nov 2023
Response from Administration on Dec 5, 2023
Gentile Cliente,grazie per il suo feedback. Ha espresso in poche parole la nostra filosofia di ospitalità.Grazie ancora e buona giornata

10/10 Excellent

OSCAR

Stayed 3 nights in Nov 2023
Response from Administration on Dec 5, 2023
Dear Guest thank you for your reviewbest regards,

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location, staff was very nice. Bed comfortable, and nice blackout shutters. The water pressure was terrible, and there wasn’t more than 3-4 min of hot water after 8 am. Other than that, good stay.
Stayed 2 nights in Nov 2023
Response from Administration on Nov 28, 2023
Gentile Cliente,grazie per la sua recensione, siamo felici che abbia apprezzato la nostra posizione, il nostro staff e la comodità dei nostri letti. Per quanto riguarda la pressione dell'acqua, ci dispiace che non ci abbia segnalato questa anomalia, avremmo potuto risolvere tempestivamente il problema, grazie ancora

10/10 Excellent

Murray

Traveled with group
Excellent location and staff, very clean
Stayed 2 nights in Nov 2023
Response from Administration on Nov 28, 2023
Dear Guest,thank you for your reviewbest regards,