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Reviews of Rome Marriott Grand Hotel Flora

4 out of 5
Rome Marriott Grand Hotel Flora
Via Vittorio Veneto 191, Rome, RM

Reviews

8.8

Excellent

Rating 10 - Excellent. 110 out of 191 reviews" "
Rating 8 - Good. 51 out of 191 reviews" "
Rating 6 - Okay. 15 out of 191 reviews" "
Rating 4 - Poor. 9 out of 191 reviews" "
Rating 2 - Terrible. 6 out of 191 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph, Point Pleasant

Traveled with group
Liked: Amenities
STAFF WENT ABOVE AND BEYOND. ALWAYS ACCOMODATING WHEN NEEDED.
Stayed 4 nights in Feb 2024

4/10 Poor

Vicki

Stayed 3 nights in Dec 2023

10/10 Excellent

Richard, Frisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and location
Stayed 1 night in Oct 2023

8/10 Good

Deborah

Traveled with partner
Liked: Amenities
Nice hotel but they allow cigar smoking on the roof top restaurant which is over powering and ruins the meals
Stayed 3 nights in Sep 2023

10/10 Excellent

Andrew, Auckland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a nice location for a stay in Rome
Stayed 3 nights in Sep 2023

2/10 Terrible

Arjun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Adrine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, the location was excellent. Close to everything, yet far from the crowds.
Stayed 7 nights in Aug 2023

10/10 Excellent

David Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am sorry I don’t recall his name (and of course he always remembered mine…), but the concierge was extremely helpful throughout our trip. I left my wedding ring in the room after checking out and he was extremely helpful in retrieving it — saving me from divorce :-)
Stayed 3 nights in Jul 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is exceptional! Especially Massimo who is part of the concierge staff!!
Stayed 3 nights in Jun 2023

10/10 Excellent

maria

Stayed 2 nights in Jun 2023

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Robert

Stayed 1 night in May 2023

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property and the hotel staff is wonderful. Truly an elegant experience.

8/10 Good

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott Gran Flora is solid place
Hotel is in an excellent location, staff is very courteous and helpful, and overall I’d rate it 4/5. The furniture in rooms is very old, and I’d much prefer to have a walk in shower than a climb in tub in 2023.
Stayed 4 nights in Mar 2023

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Oct 2022
Response from Flavia Casini on Oct 27, 2022
Dear Barbara,thank you for staying with us! Looking forward to welcoming you soon, Warm regards,

10/10 Excellent

Gideon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Flavia Casini on Oct 27, 2022
Dear Gideon,thank you for rating our Rome Marriott Grand Hotel Flora! Please come back soon, whenever in Roma!Warm regards

10/10 Excellent

Anurag

Traveled with family
Liked: Cleanliness, staff & service, amenities
Old fashioned style and hospitality, what a relief! Excellent concierge and housekeeping services. Finally a hotel which understands the difference between hospitality and service! Reminds me of what great hotels used to be, a home away from home with staff which continued for decades and get like family members. This is going to be my home in Rome.
Stayed 4 nights in Sep 2022
Response from Flavia Casini on Oct 27, 2022
Dear Anurag,your full satisfaction is our main daily aim! thank you for your comment. We are all awaiting to welcome you in your "home away from home" when in Rome!Warm regards

8/10 Good

Robert M

Stayed 4 nights in Sep 2022

10/10 Excellent

Torben

Stayed 1 night in Aug 2022

2/10 Terrible

Jayashankara

Business traveler
Stayed 4 nights in Aug 2022
Response from Flavia Casini -. Resident Manager on Aug 9, 2022
Thank you for commenting your stay with us! We hope to see yu back very soon in Roma Warm regards

8/10 Good

KIM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the very top of the Via Veneto, ncie a quiet. I bit of a hike for most things but very close to the Villa Borghese. The hotel is very nice, the roof top breakfast buffet is wonderful. Rooms are a little small but overall a very nice choice in Rome
Stayed 4 nights in Jul 2022
Response from Flavia Casini Resident Manager on Aug 4, 2022
Dear Kim, your very kind message has been welcomed by the whole staff! Thank you very much for choosing us. We are all looking forward to serving you again in Rome. Warm regards

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Flavia Casini - Resident Manager on Jun 16, 2022
Dear George, thank you very much for your 5 stars rate to the Rome Marriott Grand Hotel Flora! We do hope to have the pleasure to welcome you back very soon again!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again lost a customer, customer service is the worst
Stayed 2 nights in Jul 2020
Response from Flavia Casini -. Resident Manager on Jun 16, 2022
Dear Guest, we are very sorry to hear anut your disappointment. Can I kindly ask you to contact us back to provide you with further assistance? Warm regards,

10/10 Excellent

Noura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Wai ping

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 9 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Valet only parking.
Stayed in 4 star hotels where the rooms were quite a bit nicer than this hotel. Staff was helpful and friendly. Breakfast was good and staff was very nice. It was not disclosed online that parking was valet only at 47.00 euros per night in addition to the hotel cost.
Stayed 2 nights in Dec 2019

6/10 Okay

M

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service, staff extremely helpful.
Stayed 2 nights in Nov 2019
Response from Flavia Casini -. Resident Manager on Jun 16, 2022
Dear Guest, thank you for your well appreciated comment! We do hope to see you soon again in Rome, Warm regards,

8/10 Good

Vicky, Florida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I greatly enjoyed the hotel, but its over priced and Expedia was not helpful in that area and I will no longer use Expedia.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to the presidential suite; living room views of the Vatican which was most beautiful at sunset (sun sets directly behind the St. Peters Basilica dome!). Even if you can't upgrade the room; the roof terrace offers the same spectacular views of the city; The Vatican, Palatine Hill, The Forum and even the Colosseum. The only let-down was that the Breakfast on offer was not up to par, but the same can be said of ALL Italian hotels with the exception of a small handful
Stayed 2 nights in Oct 2019
Response from Flavia Casini -. Resident Manager on Jun 16, 2022
Dear Guest, t is with great pleasure that we welcome your comment! Thank you for your very kind words. Looking forward to welcoming you in Rome again, please accept our Warm regards

8/10 Good

Sheri

Stayed 4 nights in Sep 2019

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable refreshing stay in Rome
We stayed overnight on our way from Sicily to the South of France. The hotel was perfectly positioned not far from the Autostrade and yet in a beautiful part of Rome. We arrived late and tired but were soon revived by great hot showers, a warm and welcoming barman and a delicious meal well served. We slept well on excellent beds with high quality linen and pillows and then had a very good breakfast on the rooftop terrace. Finally the valet returned our car which had been garaged overnight. What more could one want?
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Paying $500 per night I'd expect to have at least 1 bottle of water free of charge. Not having a magnifying mirror in the bathroom is just a shame.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Aliyah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Dorothy

Liked: Cleanliness, property conditions & facilities, room comfort
We have stayed here 4 times. The area is excellent. Nice and clean, and not crowded. The breakfast buffet was excellent. The female converge was so friendly and helpful with excursions and places to eat, while the male concierge was unpleasant both in his attitude and his demeanor. Had a suite and it was gorgeous. Room service was speedy and delicious.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class Hotel and great Location
Breakfast was incredibly good.
Stayed 3 nights in Jul 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Rome
We had a short layover in Rome before our morning flight back to the United States. This hotel was a quiet oasis among all the hustle and bustle. The room was large and sunny and perfectly appointed. The bed was so comfy we wanted to buy the same one for home! The staff was timely and always helpful. A short walk to the Spanish Steps and all the shopping and beautifully located next to the Villa Borghese park. Right across the street is Harry's Bar. What else could you need.
Stayed 1 night in Jun 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pool (which I knew) but overall a good experience. Rooms are clean could use an update but all good.
Stayed 3 nights in Jun 2019

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and a great room. Staff was very helpful. Check In took a bit long due to a large group ahead of us. Breakfast on the roof top terrace gave great views but the food was only average. I spent 15 days all total in Italy and this hotels breakfast was by far the worse.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property Linen and beds super comfy Breakfast buffet disappointing in terms of appearance and variety. We stayed 4 days and it was EXACTLY same stuff each day.. no innovation what so ever. As well no english news paper to be found anywhere in the hotel...!! Finally, the doormen where quite absent and non-existent. 3 times I entered and could not find doorman. When I found him he was roaming in lobby with both hands in his pocket
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
Staff was outstanding both at front desk and during breakfast. Room staff also friendly and cheerful and extremely responsive. Building going through some renovation right now but transparent to those there on business. Highly recommend this hotel in a great location.
Stayed 3 nights in Apr 2019

10/10 Excellent

Paul, Manchester, GB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great albeit we didn’t spend much time in it. Late one evening we went up to the rooftop terrace for a drink but it was closed - so we got a bottle of wine from our room and took it up there and had a drink whilst looking over the whole of Rome by night.
Stayed 3 nights in Mar 2019