This is a nice hotel and the staff are super friendly and helpful. They were very generous to upgrade the room from a junior suite to a prestige double room with terrace (which I did not realize right away). I was only slightly disappointed the parking was not included, there was no room service (I could order from the terrace lounge and have it brought to my room, but I couldn’t call 24 hours a day if I need something), the restaurant was only open certain hours and most importantly…no coffee pot or kettle in the room. I think this is seriously needed. Travelers are coming back from all over the world and most people love coffee right away in the morning. I do expect this from a 4-Star hotel and was sad, especially because I was in Italy…where the coffee is fabulous, and I had no way to make it in the AM or whenever I wanted/needed it! But, that being said, the hotel is beautiful, in a very nice neighborhood, close to the Tiber and waking to most sights, and the staff was super helpful in bringing things to the room when I called and to allow for a one hour extension for a late checkout.