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Dear Guest,Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.We are happy to know that you enjoyed your time during your stay. We thank you for the positive review of our hotel.We share all the feedback with the management and staff since such feedbacks help in terms of motivation and recognition.We hope to see you again on your next visit to Rome.Sincerely,Francesca NovelliGuest Relation
About a 5-7 minutes walk to the Spanish Steps. 10-15 Minute walk to Galleria Borghese (Beauitful!!! please book ahead!!), Trevi Fountain. Great Location! The restaurant upstairs overlooks the Villa Borghese with the very nice views of the city as backdrop. The service from porters, receptionists, concierge to wait staff at the restaurant all very very good! The only person that didn’t speak English was the room attendant but our rooms/beds were made up cleanly/efficiently everyday! We stayed 5 nights and ate breakfast at the restaurant every morning. Breakfast staff very very friendly. Arranged for last minute tours with the concierge and they got us transport quickly. Overall a very pleasant stay at a well maintained hotel. We splurged a little but worth it!
Christopher
Stayed 6 nights in Mar 2024
Response from Francesca Novelli on Apr 11, 2024
Dear Guest,We thank for your pointing out many of our assets here at Sofitel Rome Villa Borghese. The central yet quiet location is one of them but the one we are the most proud of is our high standard of services.We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Francesca NovelliGuest Relation
Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation
Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation
Enjoyed that it was situated not to far away from most of the main attractions, but was in a quiet area away from the city centre.
David
Stayed 4 nights in Feb 2024
Response from Francesca Novelli on Feb 29, 2024
Dear Guest,We thank for your pointing out many of our assets here at Sofitel Rome Villa Borghese. The central yet quiet location is one of them but the one we are the most proud of is our high standard of services.We all look forward to your next visit at Sofitel Rome Villa Borghese.Best regards,Francesca NovelliGuest Relation
6/10 Okay
VERONICA
Dec 30, 2023
VERONICA
Stayed 4 nights in Dec 2023
Response from Francesca Novelli on Jan 17, 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Sofitel Roma Villa Borghese. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Francesca NovelliGuest Experience
Located close to Spanish Steps area, quieter and pretty neighborhood. Can still walk to other major sites (about 20 min walk). Pretty and clean hotel with great breakfast. Highly recommend!
Karen
Stayed 4 nights in Oct 2023
Response from Francesca Novelli on Nov 11, 2023
Dear Guest,We thank for your pointing out many of our assets here at Sofitel Rome Villa Borghese. The central yet quiet location is one of them but the one we are the most proud of is our high standard of services.We look forward to your next visit at Sofitel Rome Villa Borghese.Best regards,Francesca NovelliGuest Relation
Sofitel Roma was a wonderful hotel in a great area of Rome. It was an easy walk to many of the sites we wanted to see and the staff was exceptional. The room was spacious by European standards and the housekeeping was immaculate. My only complaint was about the bathroom. There was very little counter space for toiletries and the shower had a rain shower head right at the door which made it extremely easy to get water all over the floor.
Lynn
Stayed 4 nights in Oct 2023
Response from Francesca Novelli on Oct 14, 2023
Dear Guest,Thank you for your feedback and taking time to post your comments. We are pleased to hear that you enjoyed the rooms, the strategic position of our Hotel and the fabulous service provided by our Housekeeping team.We share all the feedback with the management and staff since such feedbacks help in terms of motivation and recognition.For us your and all the others guests' comments are crucial to improve every day our service and to keep high the quality and the level of our hotel, for this reason we are sorry if the bathroom did not meet your expectations and we apology if any inconvenience occurred during the stay with the shower.Again, thank you for the comments which will help us in our ongoing efforts to improve our service.Looking forwrad to welcoming you back very soonBest RegardsFrancesca NovelliGuest Relation
Amazing!! Highly recommend.
Great location. Incredible view from the rooftop whilst enjoying an excellent breakfast. Staff are incredibly helpful.
Beds are super comfortable. Lovely toiletries, fab shower, and excellent amenities on the whole!
Julie
Stayed 3 nights in Oct 2023
Response from Francesca Novelli on Oct 14, 2023
Dear Guest,We thank you for praising Sofitel Rome Villa Borghese! It is always a pleasure to hear how happy are our guests when they stay with us.We put a lot into satisfying all of our guests and we do it in a genuine way.We then look forward to welcoming you very soonBest RegardsFrancesca NovelliGuest Relation
This is a charming hotel tucked away in Villa Borghese, with an excellent, friendly staff, great decor, wonderful rooftop dining area and good food. The rooms are small, but well appointed. We very much enjoyed our stay -- it was our favorite hotel in Italy.
Karin
Stayed 2 nights in Sep 2023
Response from Francesca Novelli on Oct 14, 2023
Dear Guest,It was lovely to read such positive a feedback as yours. Your compliment of Sofitel Rome Villa Borghese being your favorite Hotel in Italy is our utmost reward. Thank you!We try and provide an excellent service to all of our guests and I thank you for pointing this out in your lines above. We are glad that you enjoyed as well the rooms, the decor and Settimo restaurant overlooking the city of Rome.We then look forward to welcoming you back very soonBest RegardsFrancesca NovelliGuest Relation
Lovely hotel and rooftop restaurant with a wonderful view. Easy to walk to all the sites.
Marc
Stayed 1 night in Oct 2023
Response from Francesca Novelli on Oct 10, 2023
Dear Guest,We are glad to hear about your great experience at Sofitel Rome Villa Borghese.Indeed we are centrally located yet on the quiet Via Lombardia street which is an asset after a busy day of tourism or shopping in Rome.Service wise we try our utmost to indulge all of our guests as we have a passion for them. We also thank you for mentioning our wonderful rooftop restaurant Settimo overlooking the Eternal City.We then look forward to your next visit.Best regards,Francesca NovelliGuest Relation
Dear Guest,Thank you for taking the time to share your comments regarding your stay at the Sofitel Rome Villa Borghese. Thank you for your kind praise for our hotel, location and facilities.We look forward to welcoming you back in the near future.Yours Sincerely,Francesca NovelliGuest Experience
Fantastic location. Very nicely renovated. Beautiful roof top with nice views. Generous room size and bathrooms. Very comfortable.
kamran
Stayed 4 nights in Sep 2023
Response from Francesca Novelli on Sep 22, 2023
Dear Guest,Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.We are happy to know that you enjoyed your time during your stay. We thank you for the positive review of our hotel.We share all the feedback with the management and staff since such feedback helps in terms of motivation and recognition.We hope to see you again on your next visit to Rome.Sincerely,Francesca NovelliGuest Relation
I have stayed in 5 star hotels around the world. The Sofitel Villa Borghese was superior in every aspect: hospitality, attention, care, elegance, and with a fantastic staff and gorgeous views of Rome. I am inspired to come stay here every 6 months!
Aphrodite
Stayed 4 nights in Aug 2023
Response from Francesca Novelli on Sep 5, 2023
Dear Guest,It is so pleasant to read such positive feedbacks as yours. Thank you!As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team.We all look forward to welcoming you back soon.Best regards,Francesca NovelliGuest experience
Dear Guest,It was lovely to read such positive a feedback as yours. Your compliment of Sofitel Rome Villa Borghese being the best in Rome is our utmost reward. Thank you!We try and provide an excellent service to all of our guests and I thank you for pointing this out in your lines above.We then look forward to welcoming you back very soonBest RegardsFrancesca NovelliGuest Experience
Sofitel Rome Villa Borghese was welcoming and the staff was stellar. Maite made me feel like family. We had breakfast and dinner daily at their spectacular Sétimo Restaurant overlooking Rome. A clean and safe hotel. We are already planning to go back.
Rebecca
Stayed 6 nights in Aug 2023
Response from Francesca Novelli on Sep 5, 2023
Dear Guest,We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese and that you enjoyed the spectacular view we have from our rooftop Restaurant Settimo.It was nice to hear that the staff and above all Maitè exceeded your expectations. They work exceptionally hard to make sure that every guest feels special. Thank you so much for staying with us.We hope to see you in near future.Sincerely,Francesca NovelliGuest Relation
10/10 Excellent
Ivan
Aug 29, 2023
Ivan
Stayed 1 night in Aug 2023
Response from Francesca Novelli on Sep 22, 2023
Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation
Dear guest,What a pleasant feedback to read! Thank you for that.I am glad to hear that you have very much enjoyed your stay all throughout the hotel. We look forward to welcoming you back in the near future.A bientôt,Francesca NovelliGuest Experience
Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation
The experience was wonderful. The staff was great and friendly which made our stay very enjoyable. The rooms were great and the location was very convenient! Thank you very much.
Amanda
Stayed 4 nights in Jun 2023
Response from Francesca Novelli on Jul 14, 2023
Dear Guest,We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese.It was nice to hear that the team exceeded your expectations. They work exceptionally hard to make sure that every guest feels special. Thank you so much for staying with us.We hope to see you in near future.Sincerely,Francesca NovelliGuest Relation
Dear Guest,We thank you very much for your feedback.We sincerely hope the next visit in Roma will be as pleasant as the previous one.Best RegardsFrancesca NovelliGuest Relation
Dear Guest,Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.We are happy to know that you enjoyed your time during your stay. We thank you for the positive review of our hotel.We share all the feedback with the management and staff since such feedbacks help in terms of motivation and recognition.We hope to see you again on your next visit to Rome.Sincerely,
Fantastic hotel! 2nd time staying here. Really really nice room and hotel!
Steve
Stayed 1 night in Nov 2022
Response from Maria Teresa Sosto on Jan 9, 2023
Dear Steve,thank you for your review! It is a pleasure to read that you came back to visit us, and we look forward for the third one!Best regardsMaria Teresa Sosto
The property was clean and comfortable. My only issue was things were stolen out of my luggage during my stay :(
lindsey
Stayed 5 nights in Sep 2022
Response from Maria Teresa Sosto on Sep 29, 2022
Dear Mrs Campbell,we thank you for your review and we are glad to read that you found the property fine and comfortable.At the same time, we are sorry to read that even if explained to you via mail and on the phone that we did not found the things missing from your room, you still have this feeling.As explained we took your feedback very seriously and we immediately made a reading of your room entrance log which didn’t show any unusual event or access from anyone.We pride ourselves of working with senior team members in all departments having a long seniority in our property, and such circumstances never happened in our hotel. Hoping in your understanding, we wish you a very nice day.Kind regardsMaria Teresa SostoGuest Relation Manager
Amazing view of Vatican City from the rooftop bar and restaurant. The staff are excellent friendly and very helpful. Beautiful rooms and centrally located on a quiet street. Highly recommend staying there.
Bonnie
Stayed 5 nights in Sep 2022
Response from Maria Teresa Sosto on Sep 14, 2022
Dear Guest,Thank you for taking the time to share your comments with us!I am thrilled to read your comments, thank you for your kind praise for our hotel, location and facilities.We look forward to welcoming you back in the near future.Yours Sincerely,Maria Teresa SostoGuest Relation Manager
This hotel has nicely remodeled rooms especially for the price. Staff was courteous and helpful at front desk and dining areas. Only downside is that breakfast offerings were a bit meager compared to most other hotels I stay at , for example no made to order omelette station or fresh waffles, etc. Breakfast had same choices daily but I think it’s a function of scale. Very solid choice for someone wanting an upscale property. It’s not the Peninsula Chicago or the Mandarin in Bangkok but you aren’t paying those prices.
Walter John
Stayed 5 nights in Aug 2022
Response from Maria Teresa Sosto on Sep 9, 2022
Dear Guest,thank you for your review and feedback.We are glad to read that you enjoyed tour stay even if your expectations were not completely meet for what concerns the breakfast.We thank you for your comments that we will take in considerations and we will work on the food variety and proposals.Looking forward to welcoming back in Rome.Best regardsMaria Teresa SostoGuest Relation Manager
Dear Guest,we are happy you enjoyed your time with us and we hope to have the pleasure to welcoming back soon!Best regardsMaria Teresa SostoGuest Relation Manager
Boutique feel with great attention and “aim to please” attitude. Highly recommend this place. Definitely staying here on my next visit.
Luis
Stayed 2 nights in Jun 2022
Response from Maria Teresa Sosto on Jun 29, 2022
Dear Guest,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and thank you to recommend our property to other guests!
We truly hope to see you again very soon.
Sincerely
Maria Teresa Sosto
Guest Relation Manager
Sofitel Rome Villa Borghese
The front desk team members were terrific, especially Lisa and Luca...everyone of the team members at the Sofitel had been fantastic...from the front desk to the front door to the restaurant...Superb, will recommend to friends and biz colleagues. Well done and keep up the good work!
Ceci
Stayed 1 night in Jun 2022
Response from Maria Teresa Sosto on Jun 29, 2022
Dear Guest,
It was great to read such positive a feedback like yours and I thank you for that.
We have a passion for all of our guests and cannot help indulging them. Our utmost reward is to hear our guests satisfaction. This is the reason why the teams and I, Luca and Liza in particular, were so happy to read your kind words.
We all look forward to your next visit.
Best regards
Maria Teresa Sosto
Guest Relation Manager
Sofitel Rome Villa Borghese
This hotel is in a fabulous location, steps from the Villa Borghese and the Spanish Steps. It is stylish, modern and clean. The rooms are on the small side and the service was hit and miss - either very good, or not good at all. Would I stay there again on a return to Rome? Probably not. I would look for another option in the same area.
Lauren
Stayed 4 nights in Jun 2022
4/10 Poor
Upacala
Jun 6, 2022
Liked: Cleanliness
Disliked: Staff & service, amenities
Very nice location and generally nice property. But multiple issues that I did not really expect for a five star property. The design upgrade is nice but several areas where it’s form over function (only one tiny closet in a 500 sq ft suite?, bathroom doors that would not properly fold back and we kept bumping into etc etc). Also don’t expect a property of this caliber to have several days of systems issues or service staff who cannot scan and send a document promptly or room setvice that arrives 25 minutes after the scheduled time and only after 4?5? repeated calls etc.
Upacala
Stayed 4 nights in May 2022
10/10 Excellent
Sarah, Seattle
Apr 21, 2022
Liked: Cleanliness, staff & service
Wonderful. Close to so many sight & restaurants.
Sarah
Stayed 16 nights in Apr 2022
Response from Maria Teresa Sosto on May 17, 2022
Dear Mrs Sarah,
thank you for your review, we really hope to have the pleasure to welcoming you on our Hotel very soon and hope that your next stay will be pleasant as the previous one.
Best regards
Maria Teresa Sosto
Guest Relation Manager
Dear Guest,
we are glad to receive a so nice feedback from you!
We are happy to read that you enjoyed our stay and truly hope to have the pleasure to welcoming you back in Rome very soon!
Best regards
Maria Teresa Sosto
Guest Relation Manager
Dear Guest,
we thank you for the nice review about Sofitel Rome Villa Borghese!
We are happy to read that you had a nice experience and that you are saving nice memories of this stay with us.
We look forward to welcoming you back in Rome very soon.
Best regards
Maria Teresa Sosto
Guest Relation Manager
Beautiful, clean, comfortable and perfect location.
Nicole L
Stayed 5 nights in Dec 2021
Response from Maria Teresa Sosto on Jan 11, 2022
Dear Guest,
thank you very much for having taken the time to write after your stay at Sofitel Rome Villa Borghese!
We are happy to read that you appreciated the location and the cleanliness of our hotel.
We truly hope to have the pleasure to welcoming you back soon.
Best regards
Maria Teresa Sosto
Guest Relation Manager
Dear Guest,
thak you for sharing your comment after your stay with us.
We are sorry to read that your experience with was not pleasant and did not meet your expectaions.
In order for us to better understand and provide you the right answers and apologises, could you be so kind to which was the reason of your disappointment?
This will help us a lot to understand it and provide you the right answers and apologies.
Lookign forward to your reply.
Best regards
Maria Teresa Sosto
Guest Relation Manager
Very nice hotel. Decor was nice and room was very comfortable. Location was great too.
Kathryn Lane
Stayed 3 nights in Oct 2021
Response from Maria Teresa Sosto on Nov 11, 2021
Dear Guest,
thank you for your review and nice words after your stay at Sofitel Rome Villa Borghese!
We are happy that you enjoyed our central location and the room.
We hope to have the pleasure to welcoming you back soon.
Best regards
Maria Teresa Sosto
Guest Relation Manager
8/10 Good
Helen
Traveled with family
Nov 2, 2021
Liked: Staff & service
The roof top restaurant was exceptional
The wonderful staff at the front desk and in the restaurant
The room was not equipped with essential items. No place to sit in either the bathroom nor the bedroom. No soap dish, not enough racks to hang hand towels, not enough face clothes, no floor rug and the glass door for the toilet area was a crazy idea!
Helen
Stayed 4 nights in Oct 2021
Response from Maria Teresa Sosto on Nov 11, 2021
Dear Guest,
we thank you very much for your review and we are happy to know that you experienced the professionalism and friendliness of our team members.
By the way we apologize for the lack of space you had in your room and we thank you for your constructive feedback .
We hope to have the pleasure to welcoming you back in the next future.
Best regards
Maria Teresa Sosto
Guest Relation Manager
Friendly helpful staff, clean rooms and rooftop restaurant with beautiful views.
Brenda
Stayed 2 nights in Oct 2021
Response from Maria Teresa Sosto on Nov 2, 2021
Dear Guest,
Thank you for taking the time to share your comments with us.
We are thrilled to read your comments, thank you for your kind praise for our hotel, location and facilities.
We appreciate your loyalty and we look forward to welcoming you back in the near future.
Yours Sincerely,
Maria Teresa Sosto
Guest Relation Manager
Sofitel Rome Villa Borghese
The location was great. The rooftop restaurant was pretty and had a nice view of the gardens and Rome. Unfortunately the breakfast food was not great. The room itself was clean and nice, recently remodeled, but a bit small.
Douglas
Stayed 2 nights in Oct 2021
Response from Maria Teresa Sosto on Nov 2, 2021
Dear Guest,
Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.
We are happy to know that you enjoyed your time during your stay. We thank you for the positive review of our hotel.
Aty the same time, we regret to read that your expericne about the breakfast did not meet completely your expectations.
We thank you for ypur constructive feedback and we will work on that to improve the service.
We hope to see you again on your next visit to Rome.
Sincerely,
Maria Teresa Sosto
Guest Relation Manager
We had a great stay. The room was a little small but very comfortable. The bed was perfect giving us a great night sleep. The staff went above and beyond to make our stay exceptional. We will be going back!
Anna
Stayed 3 nights in Sep 2021
Response from Maria Teresa Sosto on Nov 11, 2021
Dear Guest,
we thank you for review and we are very happy to read that you enjoyed your stay and that you will come back to visit us.
We look forward to welcoming back very soon in the future.
Best regards
Maria Teresa Sosto
Guest Relation Manager
8/10 Good
Victoria
Aug 13, 2021
Liked: Cleanliness, staff & service, room comfort
A nice stay but not expected Sofitel standards
Housekeeping was not anywhere near sofitel expectation. Turn down was not done. Some staff had poor English. Reception was very helpful, room was nice but small. Would I go back? Possibly but for the price these basic things should be resolved.
Dear Guest,
we thank you very much for your comment and for taking the time to share with us your impression after your stay in our hotel.
We hope to have the pleasure to welcoming you back very soon.
Best regards
Maria Teresa Sosto
Guest Relation Manager
I absolutely love this elegant, beautiful, trendy hotel! The service here is impeccable. I cannot wait to return to this hotel again!
Sabina
Stayed 1 night in Jan 2020
Response from Maria Teresa Sosto on Jan 22, 2020
Dear Guest,
what a pleasure to receive a so nice comment!
We thank you for the nice words about the Hotel style and the friendliness of the staff.
We look forward to welcoming you back and hope you could have a nice experience again!
Best regards
Maria Teresa Sosto
Excellent property great location exceptional staff
Fatema
Stayed 1 night in Nov 2019
Response from Maria Teresa Sosto on Jan 22, 2020
Dear Guest,
thank you for your comment and feedback.
We hope tohave the pleasure to welcoming back very soon and that you could have a very nice experience with us!
Best regards
Maria Teresa Sosto
Guest Relation Manager
6/10 Okay
cheikh
Traveled with family
Dec 11, 2019
Liked: Cleanliness, staff & service
Style and Comfort
For the whole time of our trip we had a pleasant experience, and congratulations to the Management and staff. When returning to Rome, the Sofitel will be on our list of likely homes form home - Grazie!
cheikh
Stayed 2 nights in Dec 2019
Response from Maria Teresa Sosto on Dec 14, 2019
Dear Guest,
we are very happy to read that youhad a nice experience while staying at Sofitel Rome Villa Borghese!
We are very happy as well to read that we are now in your list of favorite places to stay again when in Rome, this make us very proud!
We really hope to have the pleasure to welcoming back soon.
Best regards
Maria Teresa Sosto
Guest Relation Manager
Very modern, clean and well-equipped rooms with excellent service.
Verified traveler
Stayed 2 nights in Nov 2019
Response from Maria Teresa Sosto on Nov 26, 2019
Dear Guest,
we thank you very much for your comment and we are glad to read that you enjoyed the stay in our hotel and you apppreciated the modern style and the nice service in the hotel.
We hope to have the pleasure to welcoming you back very soon.
best regards
Maria Teresa Sosto
Guest Relation Manager