Deluxe Room, Terrace | Premium bedding, memory foam beds, minibar, in-room safe
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Reviews of Urben Guesthouse

Urben Guesthouse
Via Modena 30 E F, Rome

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 78 reviews" "
Rating 8 - Good. 37 out of 78 reviews" "
Rating 6 - Okay. 12 out of 78 reviews" "
Rating 4 - Poor. 6 out of 78 reviews" "
Rating 2 - Terrible. 2 out of 78 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great home base!
The unit was just as advertised… Very close to Termini train station and walkable to many points of interest. It was a great home base to return to after hours of exploring Rome. The only thing to note is that the shower takes a while to heat up, so just be patient.
Stayed 2 nights in Dec 2023

4/10 Poor

Kevin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
unfortunately we were there 12-15 july, during a heatwave. Instead of air conditioning (not advertised), or a ceiling fan(advertised), were two extremely noisy floor standing floor fans, which didn't do much more than circulate warm air. Fridge barely worked, non working coffee machine was changed, floor looked like it had been mopped with dirty water,paintwork was chipped and dirty, bottom of toilet door was rotting away, safe was lockable by key (easily duplicated), daughter's sofa bed wasn't long enough for her to stretch out. Terrace area, while large enough to be potentially a game changer, was furnished with 2 metal chairs, a rusty metal table, a number of dead plants, and 4 wall lights, of which only 1 had a working lightbulb, had a unpainted concrete floor, and dirty walls. For the cost of a weekend stay, this area could have been made very nice. The place badly needs some TLC. The weather is forecast to get hotter in the following week, and I feel for the next occupants. On the plus side, Camilla let us store our baggage on the day of departure, although not secured .
Stayed 3 nights in Jul 2023

2/10 Terrible

Jose

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
A horror place in Rome
The place was a total waiste. The AC did not worked, the ceiling fan cracked all the time, one window is broken, thus could not be opened to get fresh air, No human being available at any time to handle these issues, I called the number on site a few times only to hear they were not available. DO NOT STAY AT THIS PLACE...
Stayed 4 nights in Jul 2023

8/10 Good

Sofia

Traveled with partner
Liked: Cleanliness, staff & service
Overall, it is a great guest house! The staff makes sure that it is clean and that nothing is missing. The location is suitable for travellers that want to explore many areas of Rome, since it is a walking distance to many of them. There are a few restaurants near the guest house in case you are super hungry, but I recommend to explore other areas to taste delicious Italian food. For the check-in, it is not flexible so make sure to do it in advance (the open hours are from 3 PM to 7 PM). We arrived after 7 PM since our plane was delayed, so it was not possible to enter our room the first night. We tried contacting the guest house through email and phone, but we only received a response the next day.
Stayed 8 nights in May 2023

4/10 Poor

Terry

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The check in system was quite confusing. Apparently the hotel had texted us the check in details, but we never received them so we had to call and someone come and met us. This isn’t a standard hotel, it only has a couple of rooms and is more of an Airbnb type situation. The room looked very modern and clean in the photos, but in reality it wasn’t particularly clean and was very dated. The floors are not carpeted and I stepped on a small piece of glass which cut my foot. We mentioned this via the WhatsApp number and the next day the floor was much cleaner. The thing that would stop me ever booking this hotel again would be the shower. In short, it didn’t work on the first day. The hotel said that we should let it run for a few minutes but that didn’t work on the first day. The second day. It started to work a bit better, but on the first day I had to pick between a cold shower or no shower. It was terrible and only mildly improved. The staff were very friendly when we got checked in. The housekeeping replenished towels, coffee capsules etc each day without being asked. If you’re just roughing it for one night, you’ll be fine. But looking for a relaxing hotel to enhance your trip to Rome… this isn’t the place for you!
Response from Yves on Dec 16, 2022
Hello Terry,Thank you very much for your review.I supposed, English is your primarily language so what it is not clear to you about our property named GUESTHOSE and not a Hotel? Urben Guesthouse. Do we call the property Urben Hotel? what standard hotel are we talking here? Second, what you said about you cut your foot was a lie! But no worries, we understand that you had to invent such stories to level your frustration and dissatisfaction regarding the property. Hot water was there and never went out. You were just impatient and you were told to wait. Maybe next time, try to level what you paid for you expect dont you?Happy holidays dear and always smile :)Ciao!

4/10 Poor

Angela

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property DOES NOT have AC. Some of the furniture was worn and in bad shape. I’m aware it’s not a 5 star hotel but also not a cheap place. Staff was friendly but I won’t be staying at this property again.
Stayed 3 nights in Sep 2022
Response from Camilla on Oct 13, 2022
Dear Angela,Thank for sharing your feedback. We're sorry your experience didn't match your expectations. Air conditioning is not available in the accommodation, especially now that it is autumn, in fact it is not advertised on website. However, there are fans inside the room placed in case you need them.Thank you very much for taking the time to leave us a review.

8/10 Good

Lai Fong

Traveled with family
Liked: Cleanliness, amenities
The location was very convenient to access all wonders of Rome. Close to the train and bus station, while being quiet. The guesthouse is contactless. Although there is no staff onsite, they are very easy to reach and responsive through mobile and what's app.
Stayed 2 nights in Sep 2022
Response from Ludovica on Oct 3, 2022
Dear Guest,Thank you very much for taking the time to leave us a review.Reviews help us get better for our Guests and we are always looking for suggestions on how to improve. We will certainly use your review to ameliorate our services.Thank you and kind regards.

6/10 Okay

Nicolas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was really great except for the fact that we found a camera installed next to the fan right on top of our bed. I guess that guests before us saw the camera too because it was covered by some band aids. We found that really inappropriate!!!
Stayed 2 nights in Sep 2022
Response from Yves on Nov 15, 2022
Dear, What inappropriate is that you are stating false facts. If that so, I dont think i will still say that,''Everything was really great'' isnt..Regards,

8/10 Good

Edward Peter

Liked: Cleanliness, staff & service, amenities
It was a really nice area as everything was in a walkable distance. Check-in was easy. Unfortunately due to the air conditioning being broken, this made the room get really hot.
Stayed 4 nights in Sep 2022
Response from Yves on Nov 15, 2022
thank you

4/10 Poor

Gordon

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property is in a good location and most primary tourist locations are walkable. The room itself needs a facelift... not much more than a paint job would be a big difference. Key dissatisfactions were the AC was not working so very warm at night, TV didn't work and there was no hot water... I would describe the shower as just above cold for the most part.
Stayed 3 nights in Sep 2022
Response from Yves on Sep 15, 2022
Dear Gordon,Thank you for your review.Though, we currently have the problem with the AC (we are still working on it), we advised you in advance regarding the problem and gave you the chance to cancel the reservation for free and find another accommodation but you refused it and decided to stay with us. We were honest regarding the matter and it surprised us, now that you complained about it as if you were forced to stay. Regarding the hot water, I am sorry if you had trouble but its just a matter of regulating the faucet and move it to the right direction in order for you to get the right temperature of water. We still thank you for being our guests. Regards,Yves

6/10 Okay

Iris

Stayed 1 night in Sep 2022

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Yves on Aug 26, 2022
Thank you :)

8/10 Good

Reina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall. We ran into a check-in issue because we arrived after hours but it was resolved within 10-15 minutes. The space is clean, convenient, and in a very central location. Most major attractions are within a 20 minute walk.
Stayed 2 nights in Aug 2022
Response from Ludovica on Aug 10, 2022
Dear Guest, thank you very much!

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Checking in was very difficult. I had to wait an hour outside because no one answered the door bell. Called but no one answered. Finally called again and let in found envelope with key and card for room. Room was wonderful, but they need to rethink the check in.
Stayed 2 nights in Jul 2022
Response from Yves on Jul 22, 2022
Hello dear Barbara, I am sorry if you had to wait but we've been exchanging messages prior to your arrival. We we there to that agreed arrival time but you never showed up. You waiting for an hour is a bit too much considering our contacts are clearly written outside the door. Having said, thank you for being our guest. Regards.

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and amazing price.
Stayed 2 nights in Jul 2022
Response from Yves on Jul 30, 2022
Thank you

8/10 Good

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is located on a dead-end street and is very quiet. The bathroom is spacious. Adequate amenities to eat and prepare light meals. The air-condition is noisy and needs attention.
Stayed 2 nights in Jun 2022
Response from Yves on Jun 26, 2022
Thank you very much :)

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities
Great value and quiet location, secluded and private. Super clean, nice linens and nice touch with espresso maker. My only problem was to enter the lobby to check in that was not obvious. Reception is on the second floor in one of the doors that belongs to the GH. No intercom at the doors, nor instructions where to call or do, or even which door to wait by. prior to arrival I asked few times for instructions to check in and never received any specific guidance. Upon arrival I had to wait for 15 min thinking what to do. But luckily, a cleaning lady was leaving and she called on her phone to someone to check me in. All notifications and exchange messages do not list property's phone number. Would be nice to have a phone number given to guests prior to arrival. And since there is no intercom or a sign for reception or where to check in, why not to list a phone number to call?
Stayed 1 night in Jun 2022
Response from Yves on Jun 22, 2022
Hello Olga, Thank you very much for your review. Regarding with your concerns, I tend to disagree; We sent you a confirmation email when you booked the room. Our phone number and WhatsApp was written in the confirmation email. The day before your arrival, we sent you the link ni order for you to do the check in online but we did not receive any reply from you. Clearly, you do not check your email. You arrived earlier than the check in hours (before 14:00) And you where standing on the right door where there was clearly written RECEPTION with our phone number attached on the door. I am sorry if you had to wait for 15 mins before we arrived. Thank you for being our guests. Regards.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value in the centre of Rome
Well located, clean and modern suite / apartment in Rome. Easy walk to the main sites and straightforward self check in process. Very good value!
Stayed 3 nights in Oct 2020

8/10 Good

Richard, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very nice room on pretty side street in convenient area of town populated by a lot of local people which we liked

6/10 Okay

Addison

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Robert, Santa barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location loft style room.
Great loft style room, clean and modern. Nice location close to restaurants and metro.

8/10 Good

Rigoberto, Whittier, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again.
The hotel instructions were simple for late check-in. They sent us an email with late check in instructions. You had the option to pay cash. You just leave the cash in an envelope in the room. The shower had good water pressure. The air conditioner was a little weak, but it still worked good. This room is connected to a shared kitchette. The address took us to a street corner, so if you're having a hard time finding it, just walk a little further into the dead end.

6/10 Okay

Tommo, Nottingham, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
Okay hotel but with some problems
Overall the room was good but there were a few issues: 1. They will only accept cash for payment unless the total (excluding deposit) is over 500 euros. 2. The staff are virtually never around so if anything goes wrong you have no one you can speak too. 3. The hot water packed in on our last night and because of point 2 there was no way to get it sorted before we left.

6/10 Okay

J, Edinburgh

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good basic apartment in quiet street.
Basic room, no frills and good base of all you want is a room.

6/10 Okay

bob, London

Liked: Cleanliness
Totally depends on which room you get
We were given Room 3 to stay in - unlike the photos it was dingy and smelt of damp, very disappointing. We complained and for our last night were moved to Room 5, which is totally different, much bigger, lighter and with a terrace. The location is excellent but really the quality of experience depends totally on which of the rooms you get.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
We went there for a long Weekend in April 2013 and stayed in room Nr. 3, The room is large and very clean. Its so close to Termini that the travel from and through the City is very easy. Also possible todo all by feet. The Hotel Staff were very friendly and helped out anytime. I can highly recommend Urben Hotel!

2/10 Terrible

Francesca

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Vergognoso! Acquistato 2 notti per 2 persone ad un prezzo elevato. Con la prenotazione vengono allegate foto che non corrispondono minimamente (almeno nel mio caso) alla realtà. Muri scrostati e con muffa, tende sporche, sedie/tavolini/letto in condizioni pietose. Wi-Fi non funzionante. Acqua calda che arriva dopo circa 10 minuti di attesa. La stanza assomiglia a tutto fuorché a una camera da letto. NON consiglio
Stayed 2 nights in Apr 2024

8/10 Good

Birgit

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness
Die Unterkunft liegt sehr zentral und viele Sehenswürdigkeiten kann man zu Fuß erreichen. Von daher Top. Die Ausstattung ist eher in die Jahre gekommen (wie ja aus anderen Bewertungen schon bekannt war ) und die Dusche im Zi 5 hat so seine Maken. Da wir im Prinzip nur zum Schlafen im Zimmer waren, war das für uns kein Problem. Check-In etc. hat alles reibunglos funktioniert. Das Zimmer wurde täglich gereinigt und die auch die Handtücher getauscht.
Stayed 4 nights in Apr 2024

4/10 Poor

Noemi

Traveled with family
Disliked: Property conditions & facilities, room comfort
Las persianas no son suficientes para evitar la entrada de luz.La regulación del agua caliente / fría de la ducha no es constante.zonas como el desagüe de la ducha y acabados del suelo del apartamento están desgastadas por el uso y de apariencia desagradable.En la terraza hay humedades.Las fotos no muestran la realidad. En tres noches solo vimos servicio de limpieza.No hubo asistencia presencial en la recepción.Todas las gestiones se hicieron por internet o por teléfono y se resolvieron satisfactoriamente. Zona tranquila y bien situada pero requiere reforma y esmero en los detalles.
Stayed 3 nights in Jun 2023

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service
Très bien emplacement , au calme dans une rue non passante . Dommage pour l eau chaude qui arrive tardivement voir plus le soir . Pas de personnel sur place donc pas de petit déjeuner mais personnel disponible rapidement par téléphone
Stayed 3 nights in May 2023

4/10 Poor

Wouter Johan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
De locatie centraal vlakbij een Metrostation is perfect. De in-check was ook prima, maar de kamer was niet schoon )we moesten twee maal aanwijzingen geven hoe er schoon gemaakt moet worden en wat precies vies was) en het bed was niet goed (doorgelegen). De kamer is kaal met afgeschraapte plekken op de wanden. We kregen een standaard twee persoonkamer i.p.v. de geboekte comfort kamer dus dat wil ik reclameren!!! Het straatje ligt achter een drukke straat - oogt rustig maar er is elke ochtend vanaf vroeg lawaai.
Stayed 7 nights in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Bra läge nära buss och metro, lite slitna men modernt inredda rum.
Stayed 5 nights in Dec 2022

8/10 Good

Claudia Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super ubicacion, la limpieza siempre de 10, un día no salio agua caliente
Stayed 1 night in Nov 2022
Response from Yves on Nov 15, 2022
thank you

10/10 Excellent

Claudia Alejandra Hernandez

Stayed 3 nights in Oct 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rent og praktisk rom med moderne stil. Imøtekommende ansatte. Super beliggenhet i forhold til transport til og fra flyplass. Super beliggenhet i forhold til severdigheter, shopping og restauranter.
Stayed 6 nights in Oct 2022
Response from Camilla on Oct 18, 2022
Dear Paul,Thank you very much for taking the time to leave us a 5-star review. Reviews help us get better for our Guests.We look forward to seeing you again!Thank you and kind regards.

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beau petit loft, bien situé, accessible d’une cours privé tranquille.
Stayed 4 nights in Sep 2022

8/10 Good

Florence Veronique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre avec terrasse très agréable, personnel charmant et même si la réception n'est pas ouverte H24, il y a toujours quelqu'un pour vous répondre par téléphone, si vous avez besoin de quelque chose.
Stayed 5 nights in Sep 2022
Response from Ludovica on Sep 11, 2022
Dear Guest,Thank you very much for taking the time to leave us a review. Reviews help us get better for our Guests.Hope to see you again in one of our accommodations.Thank you and kind regards.

8/10 Good

Eva Susana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Yves on Sep 1, 2022
Thank you :)

8/10 Good

NANTHILDE HÉLÈNE

Liked: Staff & service, amenities, property conditions & facilities
very responsive, very nice, clean, nothing to complain about
Stayed 3 nights in Aug 2022
Response from Yves on Aug 26, 2022
Thank you :)

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtig godt og centralt
Dejligt ophold, meget rent og pænt, lidt slidt. Super madras og sengetøj. Rengøring og nye håndklæder hver dag. Hjælp i løbet af 5 minutter, medarbejder kom til værelset, da der pludselig ikke var varmt vand. Gratis kaffe (kapsler) og the. Microovn på etagen.
Stayed 5 nights in Aug 2021

8/10 Good

Susanna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021

10/10 Excellent

Claudio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Baya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Bel chambre avec salle de bain petite mais très propre . Une bouilloire avec thé et un minibar dans la chambre et un frigo, micro-ondes dans les parties communes. La situation géographique est idéal. A 2mn à pied du métro republica . Je recommande.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione perfetta per visitare centro di Roma e per muoversi in metro, treno etc. La posizione defilata rispetto a via nazionale aggiunge tranquillità.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posizione comodissima
Grazioso comodo tranquillo pulito che dire tutto ok consiglio . Prezzo giusto.
Response from Gael / Urben on Feb 19, 2016
Grazie per il suo commento!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Quarto bom
Quarto grande e banheiro bom. Colchão de espuma, muito mole. Ficar atento que a diária começa as 16:00 e termina as 10:00.
Response from Gael / Urben on Feb 20, 2016
Thank you for your comment. Regarding check in and check out, to avoid unpleasant surprise we prefer take a marge of security but we are flexible and try our best to anticipate check in and propose late checkout when requested.

6/10 Okay

Maxime

8/10 Good

francesco, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visita a Roma
2 bellissimi giorni passati a Roma con mia moglie che non aveva mai visto Roma ottimo l'albergo in perfetto centro . Ve lo consiglio
Gentile Signore, Grazie per il Suo Commento!

10/10 Excellent

Miriam, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Otima localização. Fizemos o Coliseu e o Fórum Romano a pé. Quarto amplo. Foi ótimo ter uma ante-sala para organizarmos as roupas e nossas coisas. Os funcionários do hotel foram prestativos conosco e nos ajudou bastante. Não inclui café da manhã. Apenas 2 pontos que poderiam ser melhorados era que ao tomar banho, o banheiro não escoava a agua e empoçava. E, uma das saídas de Ar Condicionado ficava bem ao lado da cama, jogando o ar no rosto. Porem, em geral é um excelente apartamento e ótima localização.