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Reviews of Mercure Hotel Saarbrücken Süd

3 out of 5
Mercure Hotel Saarbrücken Süd
Zinzinger Strasse 9, Saarbruecken, SL

Reviews

7.6

Good

Rating 10 - Excellent. 123 out of 540 reviews" "
Rating 8 - Good. 256 out of 540 reviews" "
Rating 6 - Okay. 108 out of 540 reviews" "
Rating 4 - Poor. 33 out of 540 reviews" "
Rating 2 - Terrible. 20 out of 540 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Moinier

Stayed 1 night in Dec 2023
Response from Ihr Team vom Mercure Hotel Saarbrücken Süd on Dec 19, 2023
Sehr geehrter Gast,vielen Dank für die nette Bewertung unseres Hotels.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir hoffen, Sie bald wieder empfangen zu dürfen. Bis zum nächsten Mal!Ihr Team vom Mercure Hotel Saarbrücken Süd

10/10 Excellent

Nicolas

Stayed 1 night in Oct 2023
Response from Ihr Team vom Mercure Hotel Saarbrücken Süd on Nov 8, 2023
Sehr geehrter Nicolas,vielen Dank für Ihre Bewertung.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir würden uns freuen, Sie in Zukunft wieder bei uns zu begrüßen.Ihr Team vom Mercure Hotel Saarbrücken Süd

10/10 Excellent

Maria

Stayed 1 night in Oct 2023
Response from Ihr Team vom Mercure Hotel Saarbrücken Süd on Oct 11, 2023
Dear Maria, Thank you for this positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back. Many thanks again,Ihr Team vom Mercure Hotel Saarbrücken Süd

8/10 Good

Mats

Stayed 1 night in Sep 2023
Response from Ihr Team vom Mercure Hotel Saarbrücken Süd on Sep 26, 2023
Dear Guest,Thank you for this positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in the future.Kind regards,Ihr Team vom Mercure Hotel Saarbrücken Süd

8/10 Good

Shahid

Liked: Cleanliness
This was our 5th night in Europe and the receptionist was the most unfriendly out of all. Check out was a lot friendlier.
Stayed 1 night in Sep 2023
Response from Ihr Team vom Mercure Hotel Saarbrücken Süd on Sep 9, 2023
Dear Guest, Thanks for sharing your experience with us.We are delighted to hear that you found our room cleanliness to be exceptional. Our team works hard to maintain high standards of cleanliness and comfort for our guests.However, we are disappointed to learn that you had an unfriendly encounter with one of our receptionists. We apologize for any inconvenience this may have caused during your stay. We strive to provide excellent service to all our guests, and we will address this issue with our team to ensure a more welcoming experience in the future.Thank you again; we hope that you will return. Best wishes,Ihr Team vom Mercure Hotel Saarbrücken Süd

10/10 Excellent

cedric

Stayed 2 nights in Jul 2023
Response from SK - GM on Jul 17, 2023
Dear Cedric, thank you very much for your positive 10-Star rating on hotels.com We are looking forward to welcome you again.Thank you for your time and your stay!Best regards, Sven Keil – General Manager

4/10 Poor

Robert

Stayed 1 night in Jun 2023
Response from SK - GM on Jul 12, 2023
Dear Robert, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd.We are looking forward to welcome you again.Thank you for your time and your stay!Best regards, Sven Keil – General Manager

2/10 Terrible

Herbert

Stayed 1 night in Jun 2023
Response from SK - GM on Jul 12, 2023
Lieber Herbert, vielen Dank für Ihren Aufenthalt im Mercure Hotel Saarbrücken Süd und die Bewertung Ihrer Eindrücke.Schade, dass es Ihnen bei uns nicht gefallen hat. Beste Grüße, Sven Chr. Keil - General Manager

10/10 Excellent

Eric

Stayed 1 night in Jun 2023
Response from SK - GM on Jul 12, 2023
Dear Eric, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd.We are looking forward to welcome you again.Thank you for your time and your stay!Best regards, Sven Keil – General Manager

10/10 Excellent

Jean-Frederic

Stayed 9 nights in May 2023
Response from SKeil - GM on Jun 19, 2023
Dear Jean,thank you very much for your positive rating on hotels.com We are looking forward to welcome you again.Thank you for your time and your stay!Best regards, Sven Keil – General Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fijn hotel vlakbij de grens, prettige, ruime kamers, vriendelijke medewerkers, voldoende parkeergelegenheid. In de buurt van winkels, restaurants en snelweg.
Stayed 2 nights in May 2023
Response from SKeil - GM on May 30, 2023
Dear Maria, how nice to read your positive comments about our Mercure Hotel Saarbrücken Süd. We are happy you found your room clean and nice as well as to be so comfortable including the bed. We certainly hope you will return to Saarbrücken soon and stay with us again.Looking forward welcoming you again!Best regards Sven Chr. Keil - General Manager

8/10 Good

Rogerio

Stayed 1 night in May 2023
Response from Sven Keil - GM on May 30, 2023
Dear Rogerio, , thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd.We are looking forward to welcome you again.Thank you for your time and your stay!Best regards, Sven Keil – General Manager

10/10 Excellent

Dr. Rolf

Stayed 1 night in Apr 2023
Response from SKeil - GM on Apr 24, 2023
Lieber Dr. Rolf, vielen Dank für Ihren Aufenthalt im Mercure Hotel Saarbrücken Süd und die Bewertung Ihrer Eindrücke auf hotels.com.Ihre Komplimente und Anregungen geben wir mit großer Freude an das Team weiter. Wir freuen uns Sie bald wieder bei uns zu begrüßen.Viele Grüße, Sven Chr. Keil - General Manager

6/10 Okay

Fabien

Stayed 1 night in Apr 2023
Response from SKeil - GM on Apr 24, 2023
Lieber Fabien, vielen Dank für Ihren Aufenthalt im Mercure Hotel Saarbrücken Süd und die Bewertung Ihrer Eindrücke auf hotels.com.Wir freuen uns Sie bald wieder bei uns zu begrüßen.Viele Grüße, Sven Chr. Keil - General Manager

8/10 Good

ANDREW

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Low staff numbers
Hotel was fine - big rooms. Bar & restaurant closed early on Friday due to lack of staff which was annoying.
Stayed 2 nights in Sep 2022
Response from SKeil - GM on Sep 19, 2022
Dear Andrew, we are very pleased to read your positive comments and your recommendation about our Mercure Hotel Saarbrücken Süd. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well, and others where we can improve. Therefore we certainly do hope that upon your next visit to Saarbrücken, you return to our Mercure Hotel Saarbrücken Süd. Thank you for your time and your stayBest regardsSven Chr. Keil - General Manager

8/10 Good

Steffen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2022
Response from SKeil - GM on Sep 22, 2022
Lieber Steffen,vielen Dank für Ihren Aufenthalt im Mercure Hotel Saarbrücken Süd und die Bewertung Ihrer Eindrücke.Wir freuen uns, Sie bald wieder bei uns zu begrüßen.Herzliche Grüße, Sven Chr. Keil - General Manager

4/10 Poor

Andries

Traveled with family
Disliked: Staff & service, property conditions & facilities
No bathroom amenities, shower was substandard, no minibar. No restaurant food available (except readycook pizza). Staff and facilities are mercure unworthy
Stayed 1 night in Aug 2022
Response from SKeil - GM on Aug 26, 2022
Dear Andries, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd.I apologize about the circumstances and issues you had during your stay. We are looking forward to welcome you again and make sure everything goes 100% smooth this time.I do hope that you will accept our apologies. My team and I are looking forward to welcoming you back anytime. Kind regards, Sven Keil – General Manger

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Definitely not Mercure standard
Quite disappointing for a Mercure - more like an Ibis-standard hotel. Room was very basic - vinyl flooring, average bed and there was no fridge or air-conditioning, even though this had been advertised. The restaurant was not available in the evening (they seemed to have a small function on) but we were teased by the fact that delegates seemed to be enjoying a delicious meal whilst we had to visit a local supermarket to get some bread and cheese to eat by the pool. The outdoor pool was most welcome (we had driven from Lille in France that day and had been caught in a lot of delays). Fortunately it was only an overnight stop
Stayed 1 night in Aug 2022
Response from SKeil - GM on Aug 22, 2022
Dear Peter, thank you very much for having taken the time to share your feedback with us. I apologize about the circumstances and issues you had during your stay. We are looking forward to welcome you again and make sure everything goes 100% smooth this time.I do hope that you will accept our apologies. My team and I are looking forward to welcoming you back anytime. Kind regards, Sven Keil – General Manger

10/10 Excellent

Duncan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from SKeil on Aug 23, 2021
Dear Duncan, thank you very much for your positive 10-points rating on hoteld.com We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Only business trip
No refrigerator and 2 spiders. Parking free
Stayed 4 nights in Aug 2021
Response from SKeil on Aug 9, 2021
Dear Mercure guest, we are very pleased to read your comments about your stay. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well, and others where we can improve. Therefore we certainly do hope that upon your next visit to Saarbrücken, you return to our Mercure Hotel Saarbrücken Süd. Thank you for your time and your stay! Best regards Sven Chr. Keil - General Manager

6/10 Okay

Alberto

Business traveler
Liked: Room comfort
Average
average hotel
Stayed 1 night in Sep 2020
Response from SKeil on Oct 6, 2020
Dear Alberto, thank you for having taken the time to rate our hotel. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from SKeil on Aug 31, 2020
Dear Anonymous, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Covid restrictions to the max
Pool, bar & restaurant closed which was disappointing, but hotel was clean.
Stayed 1 night in Aug 2020
Response from SKeil on Aug 31, 2020
Dear Anonymous, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd. Unfortunately the pool is temporarily closed due local Covid-19 distance rules. As well we are not allowed to offer a self service buffet breakfast at the moment but you can order as much items for breakfast from our restaurant staff. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

6/10 Okay

Robin

Traveled with family
Liked: Staff & service
Dated, travelodge style hotel, OK for one night
Adequate for a one night stay whilst travelling through Germany. Slightly dated decor. Friendly reception staff. Both bar and restaurant shut due to Corona (possibly can’t keep social distance?) but breakfast available @ €16 per adult, but we didn’t opt to take it. OK for the low price.
Stayed 1 night in Aug 2020
Response from SKeil on Aug 31, 2020
Dear Robin, we are very pleased to read your positive comments and your recommendation about our Mercure Hotel Saarbrücken Süd. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well, and others where we can improve. Therefore we certainly do hope that upon your next visit to Saarbrücken, you return to our Mercure Hotel Saarbrücken Süd. Thank you for your time and your stay! Best regards Sven Chr. Keil - General Manager

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Ok if you need an overnight stay for the border
The hotel is well situated to cross the border into France and travel back to the UK. The area is quite run down however there is a petrol station very close by. The hotel itself looks very tired and dated. The rooms look well worn, Although the bathroom was very bew looking. The bed was a standard, cheap hotel bed. The advert says air con but it is centrally controlled which isn't much use!! The breakfast is served at the moment. It was a good size but didn't taste great, especially for the price.
Stayed 1 night in Aug 2020
Response from SKeil on Aug 24, 2020
Dear Nicole, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd. We modernized our hotel step by step the last 3 years. Lobby, all bathrooms, furnishings, air con and heating, partly beds, facade were already made and changed. Please ask at your next stay with us for a refurbished room. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

10/10 Excellent

Animal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2020
Response from SKeil on Jul 27, 2020
Dear Animal, thank you very much for your positive 10-Star rating on hotels.com We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

8/10 Good

Verified traveler

Disliked: Property conditions & facilities
Not the best Mercure. Old and tired.
Hotel is very tired.
Stayed 1 night in Jan 2020
Response from SKeil on Jan 13, 2020
Dear Anonymous, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd. The renovation of our hotel will continue step by step. We have already renovated and modernized all 100 bathrooms, the restaurant and the lobby, the facade, some of the furniture and bedding and the air conditioning and heating system. We would be delighted to welcome you again with us. We would like to convince you of our service. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from SKeil on Dec 31, 2019
Dear Anonymous, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a quick overnight stay.
Quick overnight stay enroute to Stuttgart. The hotel is clean, convenient and straightforward. There’s plenty of parking, quick check in and the rooms are a good size. Layout and bathrooms a little dated, but everything is in good order.
Stayed 1 night in Oct 2019
Response from S.Keil on Oct 17, 2019
Dear Robert, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for overright stop off
Stayed here before and the hotel was perfect for us. Superb Italian across road to rear of hotel. Car park is reasonably big and free!
Stayed 1 night in Sep 2019
Response from SKeil on Sep 20, 2019
Dear Graeme, thank you very much for your positive rating on hotels.com We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

10/10 Excellent

Cornelia Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location near A6, friendly team. Good size room with a comfortable bed. Good breakfast. Lighting could have been a bit better and shower over tub is a bit awkward in my opinion.
Stayed 1 night in Aug 2019
Response from Skeil on Sep 20, 2019
Dear Anonymous, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd so well on hotels.com. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

8/10 Good

Darren

Stayed 1 night in Aug 2019

6/10 Okay

Hasan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No microwave, freeze. Air-conditioning not cooling enough.
Stayed 1 night in Jul 2019
Response from SKeil on Jul 29, 2019
Dear Hasan, thank you for your stay at hour hotel and your feedback on travelocity. We do highly appreciate this effort, since it gives us the chance to react and also, like in your case, to clarify certain things. As a 3 star superior Mercure Hotel we do not offer microwaves in our hotel but our business and privilege rooms are equipped with a mini fridge. The air condition is totally modernized and centrally controlled. Now we certainly do hope that upon your next visit in Saarbrücken, you will choose our Mercure Hotel Saarbrücken Süd again. We are looking forward to welcome you again and make sure everything goes 100% smooth this time. Best regards, Sven Keil - GM

6/10 Okay

Verified traveler

Liked: Staff & service
Nice but not if you need air conditioning!
The hotel was nice however the air conditioning was not sufficient to cool the room. The pool wasn't clean and when I complained I was advised that the pool cleaning staff don't work on Saturday or Sunday and it was Sunday late afternoon. I do have to say that a member of staff then went out to clean the pool but by the time they were finished the pool wasn't in the sun and the moment was lost.
Stayed 1 night in Jul 2019
Response from SKeil on Jul 29, 2019
Dear Mercure guest, thank you for your stay and your feedback on hotels.com. Our air condition is modernized but centralized controlled. Therefore we will reach a high standard in changing the air in the whole hotel. We noticed your complains about our pool as you speak with our front office staff upon your arrival. Please note that we are cleaning our pool on a daily basis but as it is a outdoor pool surrounded by a natural garden we can not avoid that some leaves or gras could be on top of the water due to the wind. Thank you for your time and your stay! Best regards Sven Chr. Keil - General Manager

6/10 Okay

NicoleGoyette, Baumholder

Traveled with partner
Liked: Cleanliness, staff & service
The staff was friendly when we arrived and was able to answer all our questions. English was fluent and there was no confusion. We had dinner at the hotel and it was very delicious and the prices were fair, the bartender was great company and quick to get refills and take orders. Parking was free and we believe the price was fair for the overall stay. Breakfast was expensive for a simple buffet, but that’s almost all of European hotels. We booked the hotel with the promise of AC and was told the facility controls it throughout the whole hotel themselves; it was cooler in the hallway than the room itself so we had to bring in our own fan just to feel comfortable enough to sleep. We enjoyed the cold temperature of the pool for it was very hot outside, however, it was full of leaves and bugs and the chairs were awkward to sit in and a little uncomfortable.
Stayed 1 night in Jun 2019
Response from S.Keil on Jul 8, 2019
Dear Nicole Goyette, we are very pleased to read your positive comments and your recommendation about our Mercure Hotel Saarbrücken Süd. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well, and others where we can improve. The AC is centralized controlled and the room temperature in the guest rooms may vary if the windows are not closed properly or the curtains are not closed. The outdoor pool is surround by garden and tree therefore we can not avoid leafs and bugs although the pool would be cleaned on a daily basis. Therefore we certainly do hope that upon your next visit to Saarbrücken, you return to our Mercure Hotel Saarbrücken Süd. Thank you for your time and your stay! Best regards, Sven Chr. Keil - General Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure and Hotels.com perfect
Everything was good and perfect as it always is with both Murcure and Hotels .com
Stayed 1 night in Jun 2019
Response from SKeil on Jun 14, 2019
Dear Roger, thank you very much for your positive 10 point rating on hotels.com We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
It’s a bit away from the restaurants and city services
Stayed 2 nights in Apr 2019
Response from Skeil on Apr 29, 2019
Dear Anonymous, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

10/10 Excellent

Moustapha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Amazing hotel recommend 100%
Stayed 1 night in Apr 2019
Response from SKeil on Apr 29, 2019
Dear Mpustapha, thank you very much for your positive 10 points rating on hotels.com.com We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover for road trip
Location good for access to motorway, hotel clean, breakfast excellent, family room well appointed, all beds very comfortable.
Stayed 1 night in Apr 2019
Response from S.Keil on Apr 25, 2019
Dear Stephen, we are very pleased to read your positive comments and your recommendation about our Mercure Hotel Saarbrücken Süd. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well. Therefore we certainly do hope that upon your next visit to Saarbrücken, you return to our Mercure Hotel Saarbrücken Süd. Thank you for your time and your stay! Best regards Sven Chr. Keil - General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Friendly staff. Good food. Available parking at no cost.
Stayed 2 nights in Feb 2019
Response from SKeil - GM on Mar 5, 2019
Dear Mercure guest, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd with 4 points on Expedia.com. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location Did not accept credit card at reception for small purchase
Stayed 1 night in Feb 2019
Response from SKeil - GM on Feb 25, 2019
Dear Mercure guest, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
WE loved everything about this hotel. We only wished that we could have spent one more night. The triple room was perfect for our needs and spotlessly clean and comfortable.
Stayed 1 night in Feb 2019
Response from SKeil on Feb 18, 2019
Dear Christine, we are very pleased to read your positive comments and your recommendation about our Mercure Hotel Saarbrücken Süd. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well. Therefore we certainly do hope that upon your next visit to Saarbrücken, you return to our Mercure Hotel Saarbrücken Süd. Thank you for your time and your stay! Best regards Sven Chr. Keil - General Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sympathetic staff, comfortable rooms, easy access.
Stayed 1 night in Jan 2019
Response from Skeil on Feb 18, 2019
Dear Mercure guest, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is ideally located for transit travelers. Friendly, friendly staff. Good breakfast.
Stayed 1 night in Nov 2018
Response from SKeil on Dec 10, 2018
Dear Mercure guest, thank you very much for your positive 5-Star rating on google.com We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

6/10 Okay

Naji, California

Business traveler, Traveled with family
Liked: Staff & service
Very small elevator can't take all our 3 bags at one time. Clean but coukd be cleaner. Has big parking that was very good. Room is spacious. No free water or coffee in the room.
Stayed 3 nights in Nov 2018
Response from SKeil on Nov 19, 2018
Dear Naji, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

2/10 Terrible

Dhruv

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Skeil on Oct 4, 2018
Dear dhruv, thank you for your feedback. I apologize about the circumstances and issues you had during your stay. We are looking forward to welcome you again. Best regards, Sven Keil – General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resttful
Very close to the city center of Saarbrucken Germany. Very clean and comfortable rooms. Quite area of town. They people working there were very helpful and curtious. Rooms were large with very comfortable beings and amenities. It's a place to return to whenever we are in town.
Stayed 1 night in Sep 2018
Response from SKeil on Oct 1, 2018
Dear Robert, we are very pleased to read your positive comments and your recommendation about our Mercure Hotel Saarbrücken Süd on expedia. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well. Therefore we certainly do hope that upon your next visit to Saarbrücken, you return to our Mercure Hotel Saarbrücken Süd. Thank you for your time and your stay! Best regards Sven Chr. Keil - General Manager

8/10 Good

JOHN

just one night during a business trip ; it was just right and effective.
Stayed 1 night in Sep 2018
Response from Skeil on Sep 17, 2018
Dear John, thank you very much for your positive 4-Star rating on Hotels.com We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

2/10 Terrible

saeed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from SKeil on Jun 5, 2018
Dear saeed, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

6/10 Okay

Alexander, France

Liked: Cleanliness, room comfort
The hotel is situated off a main road behind a fuel station on what feels like a trading estate. It is a €12-€18 cab ride from the centre of the city (maybe 15-20 minutes depending on time of day and traffic). That is great for the cab drivers but soon adds to the overall cost. The staff are nice. I had issue with under staffing (only 1 person on checkout/check in) which compared very badly with the Mercure Hotel City Saarbrucken I stayed in 2 weeks before and competence once, When I tried to check out the person was clueless. I had to ask for a Manager to help. Their training had not worked.
Stayed 2 nights in May 2018
Response from Skeil on May 30, 2018
Dear Alexander, thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well, and others where we can improve. Our location is stated in all booking channels. Thank you for recommeding our nice staff. Therefore we certainly do hope that upon your next visit to Saarbrücken, you return to our Mercure Hotel Saarbrücken Süd. Thank you for your time and your stay Best regards Sven Chr. Keil - General Manager