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Reviews of Comfort Inn & Suites Rocklin - Roseville

2.5 out of 5
Comfort Inn & Suites Rocklin - Roseville
4420 Rocklin Rd, Rocklin, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 504 out of 1003 reviews" "
Rating 8 - Good. 308 out of 1003 reviews" "
Rating 6 - Okay. 101 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 51 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities
I found excrement/feces (human?), smeared on inner fold of clean looking towel in the bathroom vanity. I reported this to hotel staff and to corporate office, nothing was done. Don’t stay in this dirty and gross place.
Stayed 4 nights in Apr 2024

4/10 Poor

Dominique, Hollywood

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff at front desk was extremely rude. Both at check in and check out. A/C in room 139 was out of the normal loud as in it needed maintenance. There was a storm nearby and it was the only hotel available. Not a pleasant experience.
Stayed 1 night in May 2024

10/10 Excellent

Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was very easy. The staff was very friendly! The room was clean.
Stayed 1 night in May 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 1 night in May 2024

8/10 Good

shirley

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Markus

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good place; we chose it because of good reviews— and those good reviews are warranted
Stayed 1 night in Mar 2023

8/10 Good

Debra

Stayed 1 night in Apr 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 4 nights in Apr 2024

8/10 Good

Weihua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

JuliAnn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really clean and nice. The staff was great, the breakfast was really nice. But absolutely the firmest hardest bed we’ve ever slept on. The floor might’ve been more comfortable. My body ached every morning from trying to sleep on it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kenneth, Pine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third visit, great for multi-day stays. Good breakfast included, friendly helpful staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jose

It’s a ver nice place to stay very quiet and relax with a smile and smile staff I really recommend
Stayed 1 night in Apr 2024

8/10 Good

gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice room. Somewhat loud on the freeway side and fast food side. Very nice breakfast. Poor WiFi reception.
Stayed 5 nights in Apr 2024

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and good breakfast. Poor wifi
Stayed 1 night in Apr 2024

10/10 Excellent

Jessie, Fresno

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
It’s outdated and not a lot to do around it, but the staff and breakfast were wonderful. Room was spacious and parking was easy.
Stayed 1 night in Apr 2024

10/10 Excellent

Celene

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice had an outstanding staff and delicious breakfast
Stayed 2 nights in Apr 2024

8/10 Good

Linda, Redding

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Lauren

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The check in person did not acknowledge us when we walked in and kept us waiting for five minutes. There was another man standing on the customer side of the counter who looked like an employee who was scrolling on his phone and telling the front desk person what to change the channel to on the tv. When it was our turn, the front desk guy warned us that 112 of the 120 rooms were booked so there would not be any additional towels, pillows, sheets or blankets. Come to find out, there were no sheets or blankets on the pullout bed so I had to sleep myself and my two older kids on the king bed.
Stayed 1 night in Apr 2024

10/10 Excellent

Riley

Stayed 1 night in Apr 2024

8/10 Good

Marvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great freeway access
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy G

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was pk. The bed a little hard for me and my husband says the eggs were cold.
Stayed 1 night in Mar 2024

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. I watched Nicolas kindly manage a guest that wanted extra help. Well done.
Stayed 1 night in Feb 2024

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly. It is a very clean property and well maintained.
Stayed 4 nights in Mar 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again. lobby smelt friendly staff Good value Freeway under construction
Stayed 1 night in Mar 2024

10/10 Excellent

Mikio, yorba linda

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Property conditions & facilities
I appreciate the cleanliness of the property and the staff are friendly and professional.
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and breakfast wasgreat
Stayed 1 night in Mar 2024

2/10 Terrible

Laurie

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smells of mold and musty the minute you walk through the doors. I thought the guys checking in that were in front of us must have had some great weed in their bags but nope…that’s the way the lobby smelled all the night and the next morning. Loud party and running around until about 3:00 am. That was a bummer because I actually needed to sleep but the hard bed didn’t help either. Left with out taking a shower because it was…moldy and dirty. No idea how this place got a an 8.4 rating. The front desk people were super pleasant. No more special than a Motel 6 really. Don’t do it
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are excellent and it is very clean. I would highly recommend it. This was my second time staying there in last 2 mos. Both times on 3rd floor because quiet. The first time the ice machine was out of order and I was disappointed that weeks later it was still out of order. I reported it.
Stayed 3 nights in Feb 2024

8/10 Good

Ronald, Vacavelle

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good! The heater would come on once in a while very noisy, must of the time it was quiet, it’s older building but very clean, other then that it was very good. Only stayed one night.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel much nicer than expected Breakfast was tasty Only issue was bath tub drain stopper for taking a bath was not working
Stayed 1 night in Feb 2024

10/10 Excellent

Roy, Palo Alto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway and super chargers. Close to restaurants. Staff is professional and friendly. Room is quiet and clean. Nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could hear the train coming by all night.
Stayed 1 night in Dec 2023

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel; excellent service
Stayed 3 nights in Jan 2024

4/10 Poor

Brittney

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lamberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in…
The room is kind of outdated, not modern look but the room is clean. Great location, we will definitely be booking this place again.,
Stayed 1 night in Jan 2024

10/10 Excellent

Colleen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Responsive Staff
Very smooth check-in process. Front desk checked my door closure the moment I asked. Very clean room. Allowed me to park my motorcycle at the curb near the door for protection from the weather. Very positive experience!
Stayed 1 night in Jan 2024

8/10 Good

vivian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Lucylux

Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The outside of hotel is old and outdated. The inside is remodeled, clean and nice. Had a very nice breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Akil

Stayed 5 nights in Jan 2024

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean rooms, good breakfast, freeway noise a little loud
Stayed 1 night in Jan 2024

8/10 Good

Susan

Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Goid breakfast options, friendly staff, comfortable rooms. We have been here 6 days and no maid service to remove trash and get fresh towels.
Stayed 6 nights in Dec 2023
Response from Front Desk Agent on Jan 4, 2024
Hello Cynthia we do apologize for the inconvenience, when checking in we always encourage our quest to read the iPad when confirming initial's and signing. It does state we offer room service upon a 24 hour request after the third day of your stay. If you need any essentials like fresh sheets or towels front desk is there 24/7 and would be happy to help get you what you need. Thank you for taking the time to reach out and expressing your concerns. Front desk Agent :)

10/10 Excellent

Aja

Liked: Amenities
Stayed 2 nights in Dec 2023

4/10 Poor

Kevin

Disliked: Staff & service
Mis understood
I just want to say I never stay in a hotel, that when you come out of your room for breakfast. That staff see you and know that you are staying there. When my husband and I gotten our breakfast and went back to our room the key didn’t open the door. So my husband went to the front to get the key recoded. The staff said she couldn’t recoded the keep without our ID. She knows that we are staying there she was the night audit, and she spoke to us when we came in the night before. All I belongs was in the room so we were lock out the room and she wouldn’t let us back in our room. My husband told her the room number and told her his first and last name she look in the computer saw that he wasn’t lying . That’s was good enough for her she told us we had to wait on her manager before can get back in the room. My husband and I were very upset in the service that we were given. I told her that I never had to in an hotel where I needed to always have my ID on me. We only came out the room to get breakfast and couldn’t get back in the room until the manager came. The manager walk up and said rekey the key they’re guess here. We took these two days stay for our anniversary and to get away because our daughter passed last month and we just wanted to get away. This was not a good hotel stay and we will never go back to the place again. This was a very hurtful experience.
Stayed 2 nights in Dec 2023

2/10 Terrible

Bret

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023