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Reviews of Residence Inn by Marriott Sacramento Airport Natomas

3 out of 5
Residence Inn by Marriott Sacramento Airport Natomas
2618 Gateway Oaks Drive, Sacramento, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 620 out of 1008 reviews" "
Rating 8 - Good. 224 out of 1008 reviews" "
Rating 6 - Okay. 81 out of 1008 reviews" "
Rating 4 - Poor. 37 out of 1008 reviews" "
Rating 2 - Terrible. 46 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained properly, friendly staff and a pleasure to fit a get away!
Stayed 1 night in May 2024

4/10 Poor

Skyler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Exterior of property looks nothing like photos online. There is very, very limited parking. We had to park In a vacant field away from our building. It the safest area either.
Stayed 1 night in May 2024

8/10 Good

rody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Sophy

Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing! I stayed the night before my morning flight but it could have been my whole vacation! Fireplace, kitchen, downstairs bar with friends, outdoors picnic table, everything you need. My one complaint is that it's ridiculously impossible to find the place!!! Google maps does not know how to get there. It said we'd arrived in the middle of the street. We made u-turn after u-turn and then drove around the parking lot 15 times following sign after sign that led nowhere. It was so frustrating and surreal, like we were trying to find narnia or diagonalley! And then, honestly, the experience once we arrived lived up to that expectation! Five stars fersure. :)
Stayed 1 night in May 2024
Response from Rocco on May 23, 2024
Thanks for the great review!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
We are Marriott owners and travel frequently. In general, everything was typical to the Marriott standard. The noise from the highway and the limited menu were not standard.
Stayed 2 nights in May 2024
Response from Mike on May 21, 2024
Hi Brian, thanks for the review! We are glad you came to visit. Feel free to reach out to me directly with any additional questions or concerns.

2/10 Terrible

Tricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had cockroaches. After driving 9 hours it was the worst thing to open the door to see.
Stayed 1 night in May 2024
Response from mike on May 21, 2024
Thanks for letting us know

10/10 Excellent

Vontallio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area it was clean and safe
Stayed 2 nights in May 2024
Response from Mike on May 20, 2024
Thanks for the review!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staf, room and security was perfect
Stayed 1 night in May 2024
Response from Mike on May 20, 2024
Thanks for the review!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Super Clean the Best Ever
Stayed 2 nights in May 2024
Response from mike on May 20, 2024
Thanks for the review!

8/10 Good

Shiloh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and spacious, the staff were kind and friendly. I give it 4/5 stars because the sofa bed was old and springy. We got this room bc we thought it has 2 beds however the sofa bed you can not sleep in, so we used the couch but not great for sleeping either. The pool does not have lounge chairs to lay out and reflax by the pool. There is only black patio chairs to sit in that get really hot. Breakfast is provided each morning. There is a full kitchen in your room as well if you want to cook. I liked that the bathroom sink was separate from the shower & toilet. The property is nice and quiet majority of the time. Close to dining options.
Stayed 2 nights in May 2024
Response from mike on May 14, 2024
Thanks for the review!

10/10 Excellent

Vismai

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious
Stayed 3 nights in May 2024
Response from fred on May 14, 2024
Thanks for the review!

10/10 Excellent

Tricia

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Mike on May 13, 2024
Thanks for the great review!

8/10 Good

Efrain, Castle Rock

Liked: Cleanliness
Very noisy if your room is close to freeway. We had to change rooms in order to get some sleep. Adrian was the only one that offered to help us. Housekeeping folks are great and helped me recover a lost item.
Stayed 2 nights in May 2024
Response from mike on May 13, 2024
Thanks!

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Charge for parking
Stayed 1 night in May 2024
Response from Fred on May 13, 2024
Why would you book the room and then complain about the parking fee? The fees are outlined when you make the reservation.

10/10 Excellent

Patelesio

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on May 13, 2024
Thanks for the great review!

8/10 Good

Donald L., Berea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall visit experience was very good. The stsff were friendly a nd efficient. The room was well appointed, comfortable and very clean. My only complaint was a $20.00 charge for parkingin addition to the cost of the reservation. Upon check in, I was told a $250.00 hold would be placed on my credit card to ensure I left the room as I found it. I did this. Upon check out, I was informed a $10.00 per day parking fee would be charged to my credit card. Nothing was memtioned at check in regarding a separate parking fee. I feel the parking fee is simply gouging the customer. Where else would your guest park their vehicle? If indeed there is a parking fee charged to my credit card, I want the $20.00 charge reversed. Thank you.
Stayed 2 nights in May 2024
Response from Mike on May 10, 2024
Unfortunately, we cannot reverse the charges. The parking fee is outlined in the reservation platform that you booked and it's the guest's responsibility to understand what they are booking. We do apologize this was a confusing process for you.

8/10 Good

Felicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
dining option within walking distance
Stayed 1 night in Apr 2024
Response from mike on May 7, 2024
Thanks for the review!

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very friendly and welcoming clean definitely will be coming back
Stayed 1 night in May 2024
Response from Mike on May 6, 2024
Thanks for the great review!

10/10 Excellent

Jose, Rohnert Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from mike on May 7, 2024
Thanks for the review!

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from mike on May 8, 2024
Thanks for the review

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, comfortable stay…
Stayed 1 night in May 2024
Response from Mike on May 6, 2024
Thanks for the great review!

10/10 Excellent

Maria, South San Francisco

Traveled with partner
Liked: Property conditions & facilities
Great place and staff great
Stayed 1 night in May 2024
Response from Mike on May 6, 2024
Thanks for the great review!

8/10 Good

Mylah

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Mike on May 8, 2024
Thanks for the review

10/10 Excellent

Michelle

Stayed 1 night in May 2024
Response from Mike on May 6, 2024
Thanks for the great review!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on May 6, 2024
Thanks for the great review!

10/10 Excellent

Michelle

Stayed 1 night in May 2024

10/10 Excellent

Gustavo

Stayed 2 nights in Apr 2024
Response from mike on May 23, 2024
Thanks for the great review!

8/10 Good

LYNNE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The windows could open! I enjoyed the large suite with good pillows. A bit noisy in my section being close to the freeway. Next time I'll ask for a room facing the other way. Will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Mike on May 6, 2024
Thanks for the great review!

10/10 Excellent

carlos

Stayed 1 night in Apr 2024
Response from Mike on May 6, 2024
Thanks for the great review!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The property was difficult to find and parking was full, but the place was quite nice.
Stayed 1 night in Apr 2024
Response from Mike on May 6, 2024
Thanks for the great review!

10/10 Excellent

Anne, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a flight delayed and took a chance on this hotel. It's 5 miles away. Very clean, quiet, spacious, nice staff. They give you a voucher for an Uber that I took back to the airport, but couldn't get through to them to see about coming from the airport to the hotel. No shops around there I was told.
Stayed 1 night in Apr 2024
Response from Mike on May 1, 2024
Thanks for the great feedback!

2/10 Terrible

Timothy

Disliked: Staff & service, property conditions & facilities
So disappointed. When I checked in I had to sign the electronic consent and then a paper waiver stating if I use any amenities in the room I will be the room I will be charged up to $250. This is the stuff like coffee and complimentary amenities they include but at this facility it is not.!Use the tissue on the counter, you will be charge. Also, the air screeches all night whether it was on cook or heat so I just turned off. I let them know and was told since I went through a third party there is not nothing they they can do.
Stayed 1 night in Apr 2024
Response from Marie on Apr 29, 2024
Good day!Please allow me to explain the things that you signed upon check in. For the electronic consent it is just to allow us to authorize 250 for incidentals/deposit. This is just to be used just in case something happens to the room. This is fully refundable after checking out. It will take about 5 to 10 business days before it goes back to your account depending on your bank. All the amenities listed are complimentary (no additional charge) which is included in the room rate that you booked. For the paper waiver it stated our hotel policy that we are nonsmoking, we have a 10 parking fee, and we have a quiet hours which is from 10 pm to 7 am. Thank you!

8/10 Good

ALAN, Reno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we liked the property. The security officer at the property entrance was both concerning and comforting. Concerning that we were in a potentially unsafe and/or high crime area, and comforting that someone was taking precautions. The buildings don't have elevators. When checking in I was informed that the hotel was sold out for the night and if I was unable to find parking, the parking fee would be refunded. I replied that if I was unable to find parking, I would not be able to stay at the property - the clerk responded with the same statement about refunding the parking fee.
Stayed 1 night in Apr 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

8/10 Good

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff really friendly.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

8/10 Good

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from mike on Apr 30, 2024
Thanks for the review!

10/10 Excellent

imtiyaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

10/10 Excellent

Caliph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An easy and quiet stay, surprisingly close to a number of food options with an easy commute to downtown or the airport.
Stayed 1 night in Mar 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

10/10 Excellent

Gagan

Liked: Cleanliness
Disliked: Staff & service, amenities
Bhr
Stayed 1 night in Apr 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

10/10 Excellent

Farin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a little trouble finding the office. At night ,it would be nice if there was a sign pointing the way since it isn’t the typical large awning entrance.
Stayed 1 night in Jan 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
So impressed! Great property, restaurant on site with good food, free breakfast, clean fullly stocked room if you prefer to cook your own food, minus the food. There is even a dishwasher! Very clean, comfortable and spacious room.. Staff is very friendly, and helpful. I highly recommend staying here, especially if you are traveling alone, it’s well lit at night and feels very safe.
Stayed 1 night in Apr 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

10/10 Excellent

Thalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern rooms, clean and cozy. Parking is a little hard to find close to your room when arriving late. Area seems safe and there is a security guard on property at night. Over all a good experience.
Stayed 1 night in Apr 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

8/10 Good

Rebecca

Liked: Staff & service, property conditions & facilities
Room was spacious but not entirely clean.
Stayed 1 night in Apr 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

4/10 Poor

Chad

Business traveler, Traveled with partner
Disliked: Staff & service
Not very accommodating to platinum elite members! Very poor customer service.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 30, 2024
You cannot use your member benefits booking through a third party. We do apologize this was confusing to you.

10/10 Excellent

Katelynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and everyone was very friendly. The only bad part about this hotel was signs for how to get in. You need to go behind the Carl’s Jr to find the entrance.
Stayed 1 night in Apr 2024
Response from Mike on May 6, 2024
Thanks for the great review!

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

8/10 Good

Hilary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this property had a full kitchen and plenty of space in the room. The breakfast was included and was decent. I didnt like how close it was to the freeway and that the doors opened to outside. Also, there was some debris in our pullout sofa, but they did come replace the mattress pad. Overall good for ehat we needed and a decent price. Will stay here again.
Stayed 1 night in Apr 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

8/10 Good

Lisa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, nice sized room. Dislike the potholes near the entrance of the parking lot
Stayed 1 night in Feb 2024
Response from Mike on Apr 30, 2024
Thanks for the review!

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from mike on Apr 30, 2024
Thanks for the review!

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on Apr 30, 2024
Thanks for the review!