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Reviews of Hotel Chantaco Golf & Wellness

4 out of 5
Hotel Chantaco Golf & Wellness
Route d'Ascain, Saint-Jean-de-Luz, Pyrenees-Atlantiques

Reviews

8.8

Excellent

Rating 10 - Excellent. 26 out of 55 reviews" "
Rating 8 - Good. 24 out of 55 reviews" "
Rating 6 - Okay. 2 out of 55 reviews" "
Rating 4 - Poor. 3 out of 55 reviews" "
Rating 2 - Terrible. 0 out of 55 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Comfy bed, uncomfortable front desk staff.
A good and comfortable bed, a large room with shared balcony, and a large bathroom are positives for this property. On the negative side, the shower was hand-held, with half glass door so the floor will get wet. The young woman behind the front desk at check-in had an attitude, and when I asked about a room on the ground floor instead of walking up the rounded stairway - the hotel was empty, (I explained I had an issue with stairs, she literally laughed at me). I didn’t expect that, it was extremely rude. When she realized I was having some anxiety about these stairs she did offer to “try” to find another room, rather than making the arrangement. She didn’t offer one, so it was an empty offer. The rugs in the halls are very worn, so a spruce-up would be advised. Breakfast is expensive so I would suggest having breakfast out, there are plenty of places in St. Jean du Luz, some by the marina or in the covered food markets. Also beware you have to park the car in a lot across the street, so drop off your bags first - and there is NO elevator. We chose the hotel for price and the fact that we had a car and for that reason, it worked out. However, surely young women shouldn’t be at the front desk.
Stayed 1 night in Oct 2018
Response from The manager on Oct 27, 2018
Thank you for your opinion, customer satsifaction is very important for us. We apologize for this misunderstanding at your arrival. We still proposed a solution on the ground floor is therefore an upgrade. Cordially

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Direction on Nov 1, 2018
Thank you very much. Customer satisfaction is very important for us. Looking forward to welcoming you again.Well to you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We had a great stay at Hotel Chantaco. We received a very warm welcome from the reception staff. The hotel is charming and has a lot of character. Our room was located on the top floor, unfortunately there is no lift, but the reception staff kindly carried my case up to the room. The food and service at the hotel restaurant was fantastic, accompanied by some good wine. We also had a couple of drinks at the club house and the service was great also. The was complimentary parking across the road. The location of the hotel is great, off the main road, however, this is a disadvantage as one cannot escape the road noise from any of the rooms. Would suggest installing wider glass screen curtains on the bath, to prevent the water flooding the floors whilst taking a shower. Otherwise would recommend this hotel.
Stayed 2 nights in Mar 2018
Response from The Manager on Oct 20, 2018
Thank you very much. Customer satisfaction is very important for us. Looking forward to welcoming you again.Well to you

8/10 Good

Greg, England

Disliked: Property conditions & facilities
Nice stay but hotel has some issues
We enjoyed our stay and its a really nice building, but we are talking about a 4* hotel which is fronting a main road and is frankly quite noisy. The hotel has some issues. The meals are expensive - breakfast for 2 will be £30 and set dinner with a bottle of wine £100. The dining room looks pretty basic and does not reflect these sort of charges and, perversely, the dining and bar seem to be run separately from the hotel and are paid separately. The very nice pool is surrounded with trees on three sides and is spoiled because in early September it gets no morning sun. In the late afternoon and evening it is gorgeous. The room service was pretty dire. Coffee and tea facilities are included in the room but there is no milk and if you want some you will be charged 3€. We were constantly asking for the [small] bath towels that disappeared and a bath mat [ditto]. There was effectively no shower because the hand-held shower did not fit into the wall bracket and the shower curtain had been removed. It was 30 degrees outside and the bath-only arrangement seemed strange. The staff are very pleasant and helpful but the management needs to step back and take a look at what a 4* hotel stands for.
Stayed 4 nights in Sep 2018
Response from La Direction on Oct 25, 2018
Nous prenons note de votre retour car la satisfaction clientele est primordiale pour nous

8/10 Good

Vilma Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Bunty, Calvados, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, characterful hotel
We stopped off in Saint Jean de Luz on our way home from Spain. Even though the weather was awful we received a lovely warm welcome from Marie, the receptionist at this beautiful old hotel. It has been totally renovated and the public areas are really impressive. The rooms are excellent, spacious and spotlessly clean. Good shower as well as a nice deep bath, great after a long journey. Although the weather was very inclement, we could see from our room that the hotel had a pretty formal garden which would be nice to experience in better weather. We didn’t use the hotel restaurant which looked charming. Next time we would like to stay longer.
Stayed 1 night in Feb 2018
Response from anais on Apr 18, 2018
Thankh you a lot !

10/10 Excellent

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017

10/10 Excellent

LAURENT

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Endroit qui mérite d’être découvert
Stayed 3 nights in Nov 2023

8/10 Good

Valdemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil chaleureux cadre de verdure agreable
Stayed 1 night in Oct 2022
Response from Directrion on Oct 7, 2022
Merci pour votre retour, nous avons été ravis de vous accueillir. Au plaisir de vous revoir. Bien à vous.

10/10 Excellent

Charlotte

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Jean marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vivement le prochain séjour
L établissement est très agréable et très calme. Nous avons apprécié le personnel disponible et serviable . Le petit déjeuner est très varié et de bonne qualité . L authenticité des lieux permet de profiter pleinement du séjour !
Stayed 2 nights in Apr 2022

10/10 Excellent

laurent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from direction on Nov 15, 2021
Merci pour votre appréciation, au plaisir de vous accueillir de nouveau. Bien à vous

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très beau jardin à l’italienne Établissement bien tenu. Petit déjeuner avec produits frais de qualité
Stayed 3 nights in Jun 2021
Response from DIRECTION on Jul 14, 2021
Merci pour votre retour, nous sommes ravis que vous aillez apprécié notre établissement et l'accueil qui vous a été réservé ainsi que ces services. Bien à vous.

8/10 Good

Raphael

Liked: Staff & service, property conditions & facilities, room comfort
Séjour satisfaisant
Très satisfait du séjour dans ce très belle endroit, sans vous parler du golf avis au amateur , tout simplement excellent. Merci à bientôt
Stayed 2 nights in Jun 2021
Response from DIRECTION on Jul 14, 2021
Merci pour votre retour, nous sommes ravis que vous aillez apprécié notre établissement et l'accueil qui vous a été réservé ainsi que ces services. Bien à vous.

10/10 Excellent

RENé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from DIRECTION on Jul 14, 2021
Merci pour votre appréciation, bien à vous.

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel de charme , personnel très agréable
Stayed 2 nights in May 2021
Response from La Direction on May 25, 2021
Merci pour votre retour, nous sommes ravis que vous aillez apprécié votre séjour. Bien à vous.

8/10 Good

Ana maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

francoise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
on séjour à l'hôtel Chantaco
Très bon séjour, et très bon accueil nous sommes très satisfaits du rapport qualité prix
Stayed 1 night in Sep 2020

10/10 Excellent

Jean-Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bon séjour
Stayed 1 night in Sep 2020

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'hôtel est très bien, avec pour seul bémol le bruit de la route aux heures de pointe. Les chambres sont confortables et très propres. Le personnel est aux petits soins pour les hôtes et de bon conseil pour visiter les alentours avec des cartes appropriées. Un restaurant le soir serait le bienvenu.
Stayed 3 nights in Sep 2020
Response from direction on Oct 1, 2020
Merci pour votre retour, la satisfaction clientèle est notre priorité. Au plaisir de vous accueillir de nouveau. Bien à vous.

8/10 Good

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable. Bon accueil. Chambre spacieuse et propre. Seul bémol, bruit de Lasalle de bain de la chambre contiguë
Stayed 3 nights in Sep 2020
Response from La Direction on Sep 24, 2020
Merci beaucoup pour votre retour, la satisfaction de notre clientèle est une priorité. Au plaisir de vous accueillir à nouveau.

8/10 Good

Maurice

Liked: Cleanliness, staff & service
Bon séjour avec un mais ...
Hôtel très agréable bel extérieur belle piscine Le personnel réception très à l’écoute rien à dire ... pour nous petit bémol robinet mitigeur et robinet eau froide mauvais fonctionnement... fourmies dans la salle de bains, Cependant nous sommes sur une remise en route du COVID-19 soyons indulgent ...mais c’est aussi un 4* !!! Bon séjour cependant. Cdt
Stayed 4 nights in Jul 2020
Response from HOTEL CHANTACO on Jul 14, 2020
Merci pour votre retour et experience. L'établissement a été rénové il y a 4 ans, nous avons fais le choix de conserver l'esprit du lieux et les salle bain en font parties.Cependant nous essayons chaque année de nous améliorer et de prévoir quelques travaux pour arriver à de belles prestations. Bien cordialement

10/10 Excellent

geraldine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Direction on Nov 3, 2019
Merci

4/10 Poor

Jean-Pierre

Stayed 1 night in Oct 2019

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Direction on Sep 17, 2019
Merci

8/10 Good

olivier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel agréable et joli établissement
Stayed 1 night in Sep 2019
Response from La Direction on Sep 19, 2019
Merci de ce retour

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019
Response from La Direction on Sep 1, 2019
Merci

10/10 Excellent

Juan José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble todo excepto el wifi terrible
Stayed 2 nights in Aug 2019
Response from La Direction on Aug 17, 2019
Merci beaucoup de ce retour

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from La Direction on Aug 3, 2019
MERCI

8/10 Good

Hakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from La Direction on Jul 10, 2019
Merci

8/10 Good

Thomas

Liked: Cleanliness
Hotel passable
Sommes venus pour l'hôtel et leur Brunch, un peu décevant car le brunch n'as pas été à la hauteur de nos espérances, la chambre avez un aspet propre mais dépasse par le temps deco des années 50, chambre petite, la terrasse été appréciable sauf la vue sur l'arrière des cuisines
Stayed 1 night in Apr 2019
Response from La direction on Jun 14, 2019
Merci beaucoup pour votre retour. La satisfaction clientèle est primordiale pour nous. Nous avons de très bon commentaire pour le Brunch, nous ne comprenons pas votre retour. Nous avons décidé de rénover cet établissement en 2017 tout en conservant le style art deco de ce bâtiment. Nous somme navrés que cela nous vous ais pas plu. Bien à vous

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Direction on May 5, 2019
Merci

8/10 Good

BRIGITTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Direction on Apr 13, 2019
Merci

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bel hôtel, très agréable, personnel très sympathique et très à l'écoute, chambre spacieuse, literie très confortable, je recommande cet hôtel +++++++
Stayed 1 night in Mar 2019
Response from Direction on Mar 9, 2019
Merci de ce retour .Au plaisir de vous accueillir a nouveau

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
le charme et l'élégance du bâtiment, l'attitude et assistance du personnel
Stayed 1 night in Mar 2019
Response from Direction on Mar 9, 2019
Merci de ce retour .Au plaisir de vous accueillir a nouveau

8/10 Good

jean pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambiance andalouse en pays basque
Nuit du 27 Octobre, chambre 17 à recommander, spacieuse , ensoleillée, balcon sur le practice de golf Halte idéale pour golfeur, jouxte le parcours de Chantaco. . Très bonne situation pour découvrir la côte basque ou l'intérieur.du pays basque. pas de critique à formuler . excellent rapport qualité prix à cette saison
Stayed 1 night in Oct 2018
Response from La direction on Nov 10, 2018
Merci BEAUCOUP .La satisfaction clientèle est primordiale pour nous . Au plaisir de vous accueillir à nouveau.Bien à vous

10/10 Excellent

Martial

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
Excellente nuit dans un environnement agréable
Stayed 1 night in Oct 2018
Response from Direction on Oct 26, 2018
Merci de ce retour ,la satisfaction clientèle est essentielle pour nous

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Nous avons eu droit à la chambre réservée aux handicapés, je n'ai rien contre ses gens qui peuvent souffrir, mais les lieux sont vraiment adptés pour eux, douche sans paroi, donc à la prise de douche il y a de l'eau partout, pas de prise de courant dans le lieu, malgré la mise a disposition d'un séche cheveux?? Chambre au rez de chauusée donc l=pas très loin de la route, route qui est très passante, donc bruit en continu pendant toute la nuit. Le matin, le personnel installe le petit déjeuner sur la terrasse extérieure qui se trouve devant la chambre, donc de nouveau du bruit!!!! Bref, pas le top du tout
Stayed 1 night in Sep 2018
Response from La Direction on Oct 25, 2018
Commentaire decvant est tres exagéré qui ne correspond pas a la réalité meme si il est vrai que la SDB a des équipements spécifiques.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Wifi was not working. The room was dark. We were there for 10 nights. We asked the staff if we could move in another room. They said it was not possible and all rooms are as dark as the one we had. They said that the rooms that benefit from more light are facing the main road and noisy.
Stayed 10 nights in Aug 2018
Response from Direction on Oct 18, 2018
Nous prenons note de ce retour très décevant qui ne correspond pas a la réalité de notre établissement

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular
Espectacular hotel
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon séjour. Un petit bémol sur le bruit chambre 6 et le ramassage des poubelles tot sous nos fenêtres...
Stayed 2 nights in May 2018
Response from La Direction on May 19, 2018
Merci de ce retour car la satisfaction clientele est tres importante pour nous .Bien à vous

10/10 Excellent

Marie christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Direction on May 10, 2018
Merci

10/10 Excellent

MARYSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien être assuré!
Hôtel très agréable avec extérieurs bien entretenus et plaisants.Personnel charmant. Restaurant dans l'hôtel très qualitatif. Bref... super adresse.
Response from Anais on Apr 20, 2018
Merci de votre retour qui nous touche.Au plaisir de vous accueillir a nouveau .Bien à vous .La Direction .

10/10 Excellent

Albator 84, GRADIGNAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très agréable
Nous y avons séjourné un week-end. Une promenade le long de la rivière nous amène au centre-ville de Saint-Jean de Luz en 20mn. Le personnel est très serviable, le petit déjeuner est excellent. Nous avons visité principalement le centre-ville, déambuler au bord de la plage et profiter des restaurants du centre-ville.
Stayed 2 nights in Mar 2018
Response from Anais on Apr 20, 2018
Merci de votre retour qui nous touche.Au plaisir de vous accueillir a nouveau .Bien à vous .La Direction .

10/10 Excellent

Mustapha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trés content
Un court séjour plein de joix et de bonheure dans un endroit très propre et sympathique .
Stayed 2 nights in Feb 2018
Response from Anais on Apr 20, 2018
Merci de votre retour qui nous touche.Au plaisir de vous accueillir a nouveau .Bien à vous .La Direction .

10/10 Excellent

jean claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017
Response from La réception on Feb 19, 2018
Merci pour vos encouragements, Au plaisir de vous revoir

10/10 Excellent

Martial

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N'y passé pas à côté ça vaut le détour
Excellent hôtel du très bon niveau
Stayed 1 night in Dec 2017

8/10 Good

GERARD

Liked: Cleanliness, staff & service
Il manque un vrai parking sécurisé Et le service restauration est trop cher pour le manque de qualité
Stayed 1 night in Nov 2017