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Reviews of Holiday Inn Express Saltillo Zona Aeropuerto, an IHG Hotel

3 out of 5
Holiday Inn Express Saltillo Zona Aeropuerto, an IHG Hotel
Ctra Saltillo-monterrey 6580-3, Saltillo, COAH

Reviews

8.6

Excellent

Rating 10 - Excellent. 421 out of 774 reviews" "
Rating 8 - Good. 236 out of 774 reviews" "
Rating 6 - Okay. 57 out of 774 reviews" "
Rating 4 - Poor. 37 out of 774 reviews" "
Rating 2 - Terrible. 23 out of 774 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Allan, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Ok to stay for a couple days. Extended stays prefer to be close to downtown for better dining options.
Stayed 4 nights in Apr 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Mar 2024
Response from Guest Service on Apr 19, 2024
Dear Martin,Thank you very much for choosing Holiday Inn Express Saltillo.We appreciate your references and we will continue working to ensure that you enjoy a safe and comfortable stay with us again.Greetings!

10/10 Excellent

Amalia

Traveled with family
No cups or glasses. Got 2 tissues out of the tissue box and then empty. TV menu needs update.
Stayed 1 night in Apr 2024
Response from Guest Service on Apr 9, 2024
Dear Amalia,We appreciate the time you have taken to answer the survey, we are sorry for the bad experience you had with us.We will take your comments into account to improve the service.Greetings.

6/10 Okay

Jason

Liked: Staff & service
Disliked: Cleanliness
The room smelled bad
Stayed 1 night in Mar 2024
Response from Guest Service on Apr 1, 2024
Dear Jason,We appreciate the time you have taken to answer the survey, we are sorry for the bad experience you had with us.We will take your comments into account to improve the service.Greetings.

10/10 Excellent

Jose

Business traveler
Liked: Staff & service, amenities
The installations are great,I enjoyed the pool and gym.
Stayed 1 night in Mar 2024
Response from Servicio al Huésped on Mar 30, 2024
Estimado Jose,Muchas gracias por preferir Holiday Inn Express Saltillo.Agradecemos su referencias y seguiremos trabajando para que vuelva a disfrutar una estancia segura y confortable con nosotros.Saludos.

8/10 Good

Alejandro A Saldana

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Guest Service on Mar 12, 2024
Dear Alejandro,Thank you very much for choosing Holiday Inn Express Saltillo.We appreciate your references and we will continue working to ensure that you enjoy a safe and comfortable stay with us again.Greetings!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing especially the beds there so comfortabl!😊
Stayed 1 night in Jan 2024
Response from Guest Service on Jan 30, 2024
Dear Maria,Thank you very much for choosing Holiday Inn Express Saltillo.We appreciate your references and we will continue working to ensure that you enjoy a safe and comfortable stay with us again.Greetings!.

10/10 Excellent

Tzitzi

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Servicio al Huésped on Jan 22, 2024
Estimado/a Tzitzi,Muchas gracias por preferir Holiday Inn Express Saltillo.Agradecemos su referencias y seguiremos trabajando para que vuelva a disfrutar una estancia segura y confortable con nosotros.Saludos.

10/10 Excellent

Erlin

Stayed 1 night in Dec 2023
Response from Servicio al Huésped on Jan 22, 2024
Estimado/a Erlin,Muchas gracias por preferir Holiday Inn Express Saltillo.Agradecemos su referencias y seguiremos trabajando para que vuelva a disfrutar una estancia segura y confortable con nosotros.Saludos.

10/10 Excellent

Maitte

Stayed 1 night in Dec 2023
Response from Servicio al Huésped on Dec 28, 2023
Estimada Maitte,Muchas gracias por preferir Holiday Inn Express Saltillo.Agradecemos su referencias y seguiremos trabajando para que vuelva a disfrutar una estancia segura y confortable con nosotros.Saludos.

10/10 Excellent

jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent. I asked for extra towel and was not provided
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 28, 2023
Dear Jose,Thank you very much for choosing Holiday Inn Express Saltillo.We appreciate your references and we will continue working to ensure that you enjoy a safe and comfortable stay with us again.Greetings.

10/10 Excellent

Tzitzi

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Servicio al Huésped on Dec 21, 2023
Estimado Tzitzi,Agradecemos la calificación que nos dio acerca de su estancia con nosotros.Esperamos verlo pronto.¡Saludos!

4/10 Poor

Andrés González

Stayed 1 night in Nov 2023
Response from Servicio al Huésped on Nov 21, 2023
Estimado Andrés,Agradecemos el tiempo que se ha tomado para contestar la encuesta de satisfacción acerca de su estancia. Para nosotros es primordial el tener todo al 100% para que se sientan en casa; por lo que nos interesa saber en que fallamos para poder trabajarlo con el equipoQuedamos a sus ordenes,Saludos.

8/10 Good

GERARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean
Stayed 1 night in Nov 2023
Response from Servicio al Huésped on Nov 21, 2023
Estimado Gerardo,Agradecemos infinitamente el tiempo que te has tomado para contestar la encuesta.Nos sentimos orgullosos de haber cumplido con las expectativas en este hospedaje.¡Saludos!

8/10 Good

PATRICIA

Stayed 2 nights in Nov 2023
Response from Servicio al Huésped on Dec 28, 2023
Estimada *nombre*,Muchas gracias por preferir Holiday Inn Express Saltillo.Agradecemos su referencias y seguiremos trabajando para que vuelva a disfrutar una estancia segura y confortable con nosotros.Saludos.

8/10 Good

Gonzalo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good but it needs a general upgrade. I also recommend to train more the maintenance stuff. The bottle of shower gel was broken and there were not shampoo dispenser. The bottle of hand soup was empty.
Stayed 1 night in Nov 2023
Response from Guest Service on Nov 17, 2023
Dear Gonzalo,We appreciate your comments about this stay with us, we're really sorry abou this maintainance and clean problems thay you had in the stay. We are going to take your opinions and comments to reinforce the team and improve it.Kind Regards!

8/10 Good

Alejandro A Saldana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Warm breakfast included.
Stayed 1 night in Oct 2023
Response from Guest Service on Oct 9, 2023
Dear Alejandro,We're really happy to see that you enjoyed your stay with us. Thank you so much for take the time to answer the satisfaction survey.Kind regards,

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
lack of towels at bathroom
Stayed 1 night in Oct 2023
Response from Guest Service on Oct 5, 2023
Dear David,We're so gratefull to have your comments about your stay with us.Your opinion is very important for us and we're going to take your comments for make more comfortable your next stay with us.Kind Regards,

10/10 Excellent

jose alfonso

Stayed 1 night in Sep 2023
Response from Servicio al Huésped on Oct 6, 2023
Estimado Jose Alfonso,Apreciamos completamente sus comentarios sobre su reciente estancia con nosotros. Agradecemos infinitamente el que se tomará el tiempo para responder la encuesta.¡Saludos!

2/10 Terrible

Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
condition of the rooms and old and dirty building, with a lot of musty smell
Stayed 1 night in Sep 2023
Response from Guest Service on Sep 25, 2023
Dear Maria, We appreciate your comments about your stancy with us.We are really sorry that you don't feel at home with us, Your words are worth too much to us, that is why we will be improving to provide you with the quality service you deserve.Kind Regards,

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hairs in the sheets. Room filthy and smelly. Will never stay again
Stayed 1 night in Sep 2023
Response from Guest Service on Sep 13, 2023
Dear David,We appreciate your comments about your stay with us.We are infinitely sorry for the experience you had with us. We will take action on the matter to improve our service.Greetings

8/10 Good

Jesus

Stayed 6 nights in Aug 2023
Response from Servicio al Huésped on Sep 13, 2023
Estimado Jesus,Agradecemos con todo nuestro corazón su calificación acerca de su estancia con nosotros. Para el equipo de Holiday Inn Saltillo es importante saber en que su estancia fue una buena experiencia.¡Saludos!

8/10 Good

Aida María Leija

Stayed 1 night in Jul 2023
Response from Servicio al Huésped on Sep 4, 2023
Apreciable Señorita Leija,Agradecemos con todo nuestro corazón su calificación acerca de su estancia con nosotros. Para el equipo de Holiday Inn Saltillo es importante saber en que su estancia fue una buena experiencia. ¡Saludos!

6/10 Okay

TRICIA

Traveled with family
Liked: Staff & service
Convenient and good service. Could need major improvements (old carpet - smoky odor )
Stayed 4 nights in Jul 2023
Response from Pamela Rosales on Jul 26, 2023
Dear Mrs Tricia,It's our pleasure to know your comments about your last stay with us, we are in process to make out rooms a Non - Smoking this is for have positive oportunities and make safe and healty our hotel. We are happy to see that you enjoyed our service, the comments that you leave us are our prority for change our service and make it better.Kind regards,

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Pamela Rosales on Jul 26, 2023
Estimada Srta Kimberly,Agradecemos con todo nuestro corazón su calificación acerca de su estancia con nosotros. Para el equipo de Holiday Inn Saltillo es importante saber en que su estancia fue una buena experiencia. ¡Saludos!

8/10 Good

Helder

Stayed 5 nights in Jul 2023
Response from Pamela Rosales on Aug 1, 2023
Agradecemos con todo nuestro corazón su calificación acerca de su estancia con nosotros. Para el equipo de Holiday Inn Saltillo es importante saber en que su estancia fue una buena experiencia. ¡Saludos!

10/10 Excellent

Kristina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel pool was warm and clean. The front desk and security people were kind and accommodating. The area felt safe.
Stayed 1 night in Jul 2023
Response from Pamela Rosales on Jul 10, 2023
Dear Kristina,Thank you so much for your kind comments about your last stay with us.We're happy to see that you enjoy your stay, your safety and comfort are our priority.See you soon!Kind regards,

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Pamela Rosales on Jul 10, 2023
Agradecemos con todo nuestro corazón su calificación acerca de su estancia con nosotros. Para el equipo de Holiday Inn Saltillo es importante saber en que su estancia fue una buena experiencia. No dude en volver con nosotros.¡Vuelva pronto y buen viaje!Saludos,

6/10 Okay

Bryan

Stayed 1 night in Jul 2023
Response from Pamela Rosales on Jul 10, 2023
Estimado Bryan,Agradecemos infinitamente sus comentarios acerca de la estancia reciente que tuvo con nosotros, quisieramos saber en que podemos mejorar para poder birndarles la mejor experiencia de hospedaje.Esto con el fin de retroalimentar a nuestro equipo.¡Saludos cordiales!

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Pamela Rosales on Jun 23, 2023
Estimado Jesus,Agradecemos con todo nuestro corazón su calificación acerca de su estancia con nosotros. Para el equipo de Holiday Inn Saltillo es importante saber en que su estancia fue una buena experiencia. No dude en volver con nosotros.¡Vuelva pronto y buen viaje!Saludos,

6/10 Okay

Rafael

Stayed 2 nights in Jun 2023
Response from Pamela Rosales on Jun 29, 2023
Estimado Rafael,Agradecemos infinitamente sus comentarios acerca de la estancia reciente que tuvo con nosotros, quisieramos saber en que podemos mejorar para poder birndarles la mejor experiencia de hospedaje.Esto con el fin de retroalimentar a nuestro equipo.¡Saludos cordiales!

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from P. García on May 26, 2023
Estimada Amalia,De parte del equipo de Holiday Inn Express Saltillo, te agradecemos infinitamente tus comentarios acerca de tu estancia.Esperamos que pronto vuelvas a hospedarte con nosotros.¡Saludos!

8/10 Good

HerMelinda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Revenue on May 30, 2023
EstimadaDe parte del equipo de Holiday Inn Express Saltillo, te agradecemos infinitamente tus comentarios acerca de tu estancia.Esperamos que pronto vuelvas a hospedarte con nosotros.¡Saludos Cordiales!Pamela RosalesRevenue8444503100pamela.rosales@aimbridge.com

10/10 Excellent

Richard, Tilaran

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing bad to say it was perfect for me
Stayed 1 night in May 2023
Response from Pamela Rosales on May 30, 2023
Dear Mr RichardThank you so much for your comments about your stay with us!We're very glad that you enjoyed your stay.Kind Regards,

8/10 Good

Lorena

Stayed 2 nights in May 2023
Response from Pamela Rosales on Jun 2, 2023
Estimada Srta, Lorena.Agradecemos infinitamente sus comentarios acerca de la estancia reciente que tuvo con nosotros, quisiéramos saber en que podemos mejorar para poder brindarles la mejor experiencia de hospedaje.Esto con el fin de retroalimentar a nuestro equipo.¡Saludos cordiales!

8/10 Good

Roxanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except we had no refrigerator in our room. Why do Mexican hotel rooms not have mini refrigerators? We travel with perishable food and medications that need to be kept cool.
Stayed 1 night in Mar 2023
Response from Pamela Rosales on Jun 5, 2023
Dear Roxanne,We thank you with all our hearts for your rating about your stay with us.For the Holiday Inn Saltillo team it is important to know that your stay was a good experience.Do not hesitate to come back to us.Come back soon and have a good trip!Greetings,

8/10 Good

Jesus

Stayed 1 night in Mar 2023

10/10 Excellent

Jorge Luis

Traveled with partner
Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2023

10/10 Excellent

Rafaela n

Stayed 1 night in Mar 2023

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2023

6/10 Okay

Rogelio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our stay at this property was overall good, except for the breakfast, which was below average considering the city and its food tradition.
Stayed 1 night in Feb 2023

8/10 Good

Carlos

Stayed 1 night in Feb 2023

6/10 Okay

Jorge

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
OK but no breakfast food
Just OK. Room comfortable and clean. However, there was no breakfast food about 20 minutes before it was supposed to close. When inquired with staff at breakfast, rudley said we don't have anything else and just walked away.
Stayed 1 night in Jan 2023
Response from Lili Rivas, Revenue Management. on Jan 9, 2023
Thank you very much for choosing Holiday Inn Express Saltillo. In advance, we offer you an apology for the unfortunate situation due to the passage, we also appreciate your comments, as this will help us to continue improving in our areas of opportunity. We hope that on your next visit you will enjoy a safe and comfortable stay with us. Regards

10/10 Excellent

Tzitzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Aaron

Stayed 1 night in Dec 2022
Response from Lili Rivas, Revenue Management. on Dec 30, 2022
Muchas gracias por preferir Holiday Inn Express Saltillo. De ante mano le ofrecemos una disculpa por la lamentable situación por la que paso, así mismo agradecemos sus comentarios, ya que esto nos ayudara a seguir mejorando en nuestras áreas de oportunidad. Esperamos que en su próxima visita disfrute de una estancia segura y confortable con nosotros. Saludos.

10/10 Excellent

Roel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very safe and near food shopping restaurants bars
Stayed 1 night in Dec 2022
Response from Lili Rivas, Revenue Management. on Dec 29, 2022
Thank you very much for choosing Holiday Inn Express Saltillo. In advance, we offer you an apology for the unfortunate situation that you went through, likewise we appreciate your comments, as this will help us to continue improving in our areas of opportunity. We hope that on your next visit you will enjoy a safe and comfortable stay with us.Greetings.

4/10 Poor

Verified traveler

Disliked: Staff & service
Disappointing
Room was clean but no cups, glasses or ice bucket. When asked the above items were supplied. Room was dated. Very poor breakfast.
Stayed 1 night in Dec 2022
Response from Guest Service on Nov 6, 2023
Dear Guest,We greatly appreciate your comments about the recent stay you had with us, it is important to know how we can improve to be able to provide you with the best lodging experience.This in order to provide feedback to our team.Kind regards!

6/10 Okay

Ivan

Stayed 1 night in Dec 2022
Response from Lili Rivas, Revenue Management. on Dec 6, 2022
Muchas gracias por preferir Holiday Inn Express Saltillo. De ante mano le ofrecemos una disculpa por la lamentable situación por la que paso, así mismo agradecemos sus comentarios, ya que esto nos ayudara a seguir mejorando en nuestras áreas de oportunidad. Esperamos que en su próxima visita disfrute de una estancia segura y confortable con nosotros. Saludos.

10/10 Excellent

Ana Maria

Stayed 1 night in Dec 2022
Response from Lili Rivas, Revenue Management. on Dec 5, 2022
Muchas gracias por preferir Holiday Inn Express Saltillo. Agradecemos su referencias y comentarios. Esperamos que en su próxima visita disfrute nuevamente de una estancia segura y confortable con nosotros. Saludos.

8/10 Good

Doyle

Stayed 1 night in Nov 2022
Response from Lili Rivas, Revenue Management. on Dec 5, 2022
Muchas gracias por preferir Holiday Inn Express Saltillo. Agradecemos su referencias y comentarios. Esperamos que en su próxima visita disfrute nuevamente de una estancia segura y confortable con nosotros. Saludos.