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Rating 10 - Excellent. 1581 out of 2131 reviews" "
I love this hotel and think it truly is one of my favorite places to stay, ever. My ONLY complaint is that the price of parking in the garage has gone up more and is ridiculous
Otherwise, perfect stay
It was beautiful and the staff was wonderful. The only negative was the bed- the mattress was so hard on my bed I woke up with a bad backache and had to reposition. My travel companion said her bed was too soft. I wish we had switched, but I don’t think mine was going to be comfy for anyone!
Liane
Stayed 1 night in Apr 2024
Response from Hotel Management on May 2, 2024
Thank you for the review! We appreciate your honesty & look forward to welcoming you back again soon!
2/10 Terrible
Osiris
Apr 30, 2024
Liked: Cleanliness
Disliked: Staff & service
Osiris
Stayed 1 night in Apr 2024
Response from Hotel Management on May 2, 2024
Thank you for the feedback. We deeply regret the underwhelming experience you received. We hope you will afford us a future opportunity to regain your confidence.
On Expedia I booked a room with a balcony. When I arrived to Omni, I got the room without windows. Dark room without a single window. So I don't who deserves 1 star, Expedia or Omni La Mansion. You decide
Volodymyr
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for the feedback. We are disappointed to hear about your experience and can assure you we don't take your situation lightly. We hope you will afford us a future opportunity to regain your confidence.
10/10 Excellent
Maisie
Traveled with family
Apr 28, 2024
Liked: Amenities
Fabulous!! Great location on the Riverwalk. Beautiful rooms and hotel
Maisie
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for the review. We are very fortunate to have the River Walk right outside of our doors! We hope you will stay with us again in the future!
The ability to walk to the venue we were attending was extremely helpful, especially during Fiesta time. There was horrible traffic, so walking was the best thing!
Casey
Stayed 1 night in Apr 2024
Response from Angel W on Apr 27, 2024
Thank you for your feedback. We look forward to your next stay.
10/10 Excellent
Sue
Apr 27, 2024
Loved the balcony over looking the River. Room was great not too modern but not too old. Perfect ambience for the area.
Sue
Stayed 4 nights in Apr 2024
Response from Angel W on Apr 27, 2024
Thank you for your feedback. We look forward to your next stay.
I loved the architecture and openness of the hotel. Great location on the Riverwalk
Dawn
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for the review! We are very fortunate to have the River Walk right outside of our doors. We look forward to welcoming you back again in the near future!
10/10 Excellent
Christopher
Traveled with family
Apr 21, 2024
Liked: Amenities
Excellent, friendly staff and beautiful room with amazing view and access to activities.
Christopher
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.
Hotel is conveniently located on the river walk within the walking distance to restaurants and attractions. We had a great stay in one of the river view rooms. We only had a breakfast at the hotel. The breakfast was delicious and we enjoyed the outside seating. All staff we had contact with were polite and helpful.
Predrag
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.
6/10 Okay
Mary
Traveled with family and small children
Apr 17, 2024
Liked: Cleanliness, staff & service
This is an older property. It’s very central to the river walk, so if that’s where you’re going it’s perfect. Man of The rooms open to outside & have glass patio doors. I wouldn’t have felt safe if I wasn’t with my husband. The parking is either valet or a garage across the street. I really felt uncomfortable leaving my vehicle in the parking garage. The room was okay. We did have a roach crawling across the bathroom. The elevator is small & old. It’s just an old and odd hotel.
Mary
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 22, 2024
Thank you for your feedback. We are truly disappointed to know you felt any discomfort at our property. Please accept our sincere apologies that your recent visit was less than exceptional. This is unacceptable and I assure you we will address this. We hope you will afford us a future opportunity to regain your confidence.
10/10 Excellent
Rob
Apr 17, 2024
Great staff
Rob
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for the review. We appreciate your kind words about our staff. We hope you will stay with us again in the near future!
Beautiful older historic hotel right on the river walk. The pool area is very nice and you are able to walk to the Alamo and all the restaurants along the river. We enjoyed our stay and would definitely stay here again on our next trip to San Antonio.
Daria
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 16, 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.
Thank you for the wonderful review! We look forward to welcoming you back again in the near future!
4/10 Poor
Michael K
Business traveler
Apr 15, 2024
Disliked: Property conditions & facilities
This property is very, very tired. Outdated color scheme, worn carpets, hallways walking to rooms worn and tired, door to room required a very hard pull to close. The only upside is that it is close to the riverwalk. This is certainly not up to the standards you respect from an Omni property.
Michael K
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the feedback. Please accept our sincerest apologies for the challenges experienced while in our care. We hope to have another opportunity to provide you with an improved experience in the future.
We loved this place. We parked across the street for $10 a day v/s $50 or $60 valet @ hotel. Staff is super friendly & helpful. The entire hotel is clean & upscale. Our room was huge & wonderful. Clean as well. The restaurant on site was great! The food was really good & staff was friendly. The bar was nice, we took our cocktails outside & drank in the courtyard. The hotel is right on the Riverwalk which we loved. We will definitely return.
Joyce
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the review! We are delighted to know you had a wonderful time during your stay with us! We hope you will choose us again next time when visiting San Antonio.
Liked everything about this hotel. Location on the Riverwalk is perfect. We had a spacious room that was both elegant and comfortable. Staff friendly and helpful. Great 2 night stay!!
Sharon
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the review! We are thrilled to know that you had an overall positive experience during your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to your return!
8/10 Good
Christine
Traveled with family
Apr 13, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
View of river
Christine
Stayed 1 night in Feb 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the review! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.
Thank you for the review & kind words about our staff! We look forward to your return!
10/10 Excellent
Claudia, San Anselmo
Traveled with partner
Apr 12, 2024
Enjoyed learning about the history of the property and its proximity to the River Walk
Claudia
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.
The room had no towels. For a busy eclipse weekend, the hotel bar had only 1 bartender/waiter working. They could have done better.
Francisco
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 10, 2024
Thank you for the feedback. We deeply regret the underwhelming experience you received. We hope you will afford us a future opportunity to regain your confidence.
Outstanding service and a beautiful hotel! Staff was very attentive. My request for adjoining rooms was granted which allowed my family to spend more time together. Our rooms overlooked the River Walk which was also beautiful.
MARGARET
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 9, 2024
Thank you for the wonderful review! We are thrilled to hear you & your family had a wonderful experience with us at our beautiful property. We look forward to your return!
The hotel’s system was down during our entire stay so our credit card information was stored on a small piece of paper written down by hotel staff. Felt very risky having my info outside of the computer system.
Jenny
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 4, 2024
Thank you for your feedback. Since Friday, March 29, Omni Hotels & Resorts has been responding to a cyberattack on its systems. Upon learning of this issue, Omni immediately took steps to shut down its systems to protect and contain its data. As a result, certain systems were brought offline, most of which have been restored. We truly apologize for any discomfort you may have felt while in our care. Please feel free to contact the hotel directly if you have any further questions or concerns.
Only downside to staying here is the parking situation. Hotel itself only had valet. However there is a parking deck literally across the street for $10. We did valet on our final night for $50 just to make loading the car at check out easier.
Nicole
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 4, 2024
Thank you for the review! Thank you for the honest feedback as this is always appreciated. We look forward to welcoming you back again in the future!