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Reviews of Omni La Mansion del Rio

4 out of 5
Omni La Mansion del Rio
112 College St, San Antonio, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1578 out of 2126 reviews" "
Rating 8 - Good. 318 out of 2126 reviews" "
Rating 6 - Okay. 126 out of 2126 reviews" "
Rating 4 - Poor. 60 out of 2126 reviews" "
Rating 2 - Terrible. 44 out of 2126 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in May 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Inna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and nice staff. The building is very beautiful too.
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 7, 2024
Thank you for your review. We are happy to hear that your overall experience was positive and look forward to welcoming you back soon.

8/10 Good

Dunya

Traveled with family
Disliked: Staff & service, property conditions & facilities
The bathroom shower didn’t work/ a lot of incidents around the area, police were involved all the time
Stayed 3 nights in May 2024
Response from Hotel Management on May 7, 2024
Thank you for the feedback. We sincerely apologize for any of the challenges you faced while in our care. We do not take your situation lightly and hope you will afford us a future opportunity to regain your confidence.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great location on the Riverwalk. Easy access to restaurants.
Stayed 2 nights in May 2024
Response from Hotel Management on May 7, 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

10/10 Excellent

Reg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place if you are looking to stay on the River Walk
Stayed 1 night in May 2024
Response from Hotel Management on May 6, 2024
Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!

10/10 Excellent

Arleen, Santa Maria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Would stay again
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 6, 2024
Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!

10/10 Excellent

Denny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotels! Very well taken care of
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 3, 2024
Thank you for the review. We are thrilled to hear that you enjoyed your overall stay with us. We look forward to welcoming you back again soon!

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
We were disappointed that there wasn’t the great breakfast buffet that we had been to many years ago. Not any snacks or soft drink machines on the property. Overall nice. Staff was wonderful!!
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 6, 2024
Thank you for your review. We are happy to hear that your overall experience was positive and look forward to welcoming you back soon.

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel and think it truly is one of my favorite places to stay, ever. My ONLY complaint is that the price of parking in the garage has gone up more and is ridiculous Otherwise, perfect stay
Stayed 1 night in May 2024
Response from Hotel Management on May 3, 2024
Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
It’s just the most relaxing stay so easy to just get up and go since most things are in walking distance
Stayed 1 night in Apr 2024
Response from Hotel Management on May 2, 2024
Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!

8/10 Good

Liane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and the staff was wonderful. The only negative was the bed- the mattress was so hard on my bed I woke up with a bad backache and had to reposition. My travel companion said her bed was too soft. I wish we had switched, but I don’t think mine was going to be comfy for anyone!
Stayed 1 night in Apr 2024
Response from Hotel Management on May 2, 2024
Thank you for the review! We appreciate your honesty & look forward to welcoming you back again soon!

2/10 Terrible

Osiris

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on May 2, 2024
Thank you for the feedback. We deeply regret the underwhelming experience you received. We hope you will afford us a future opportunity to regain your confidence.

2/10 Terrible

Volodymyr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On Expedia I booked a room with a balcony. When I arrived to Omni, I got the room without windows. Dark room without a single window. So I don't who deserves 1 star, Expedia or Omni La Mansion. You decide
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for the feedback. We are disappointed to hear about your experience and can assure you we don't take your situation lightly. We hope you will afford us a future opportunity to regain your confidence.

10/10 Excellent

Maisie

Traveled with family
Liked: Amenities
Fabulous!! Great location on the Riverwalk. Beautiful rooms and hotel
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for the review. We are very fortunate to have the River Walk right outside of our doors! We hope you will stay with us again in the future!

10/10 Excellent

yesenia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 2, 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the river view
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for the review. We are pleased to know you enjoyed your stay with us! We look forward to welcoming you back again in the near future!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotel Management on May 2, 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ability to walk to the venue we were attending was extremely helpful, especially during Fiesta time. There was horrible traffic, so walking was the best thing!
Stayed 1 night in Apr 2024
Response from Angel W on Apr 27, 2024
Thank you for your feedback. We look forward to your next stay.

10/10 Excellent

Sue

Loved the balcony over looking the River. Room was great not too modern but not too old. Perfect ambience for the area.
Stayed 4 nights in Apr 2024
Response from Angel W on Apr 27, 2024
Thank you for your feedback. We look forward to your next stay.

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful room was very clean
Stayed 1 night in Apr 2024
Response from Angel W on Apr 27, 2024
Thank you for your feedback. We look forward to your next stay.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The Omni staff is always welcoming and hospitable.
Stayed 3 nights in Apr 2024
Response from Angel W on Apr 27, 2024
Thank you for your feedback. We look forward to your next stay.

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is really showing its age. It seems very tired. Everything works but it is tired.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for the review. We hope you will visit us again in the future!

10/10 Excellent

Mary Jo

Liked: Cleanliness, amenities, property conditions & facilities
Customer service was a 10!!! Very friendly and very accommodating. Would stay here again and again 😉
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for the review! We are pleased to hear you had an overall positive stay. We look forward to welcoming you back again in the near future!

10/10 Excellent

Ruby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Chico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The riverside view was amazing! Beautiful, clean and quiet!
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for the wonderful review! We look forward to your return!

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the architecture and openness of the hotel. Great location on the Riverwalk
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for the review! We are very fortunate to have the River Walk right outside of our doors. We look forward to welcoming you back again in the near future!

10/10 Excellent

Christopher

Traveled with family
Liked: Amenities
Excellent, friendly staff and beautiful room with amazing view and access to activities.
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for the review. We appreciate your kind words about our staff. We look forward to welcoming you back again in the near future!

8/10 Good

William

Stayed 4 nights in Apr 2024

8/10 Good

Jana

Stayed 1 night in Apr 2024
Response from Hotel Management on May 9, 2024
Thank you for the review. We look forward to your return!

10/10 Excellent

Lori

Stayed 1 night in Apr 2024
Response from Hotel Management on May 9, 2024
Thank you for the review. We look forward to your return!

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of riverwalk.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!

10/10 Excellent

Predrag

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is conveniently located on the river walk within the walking distance to restaurants and attractions. We had a great stay in one of the river view rooms. We only had a breakfast at the hotel. The breakfast was delicious and we enjoyed the outside seating. All staff we had contact with were polite and helpful.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

6/10 Okay

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service
This is an older property. It’s very central to the river walk, so if that’s where you’re going it’s perfect. Man of The rooms open to outside & have glass patio doors. I wouldn’t have felt safe if I wasn’t with my husband. The parking is either valet or a garage across the street. I really felt uncomfortable leaving my vehicle in the parking garage. The room was okay. We did have a roach crawling across the bathroom. The elevator is small & old. It’s just an old and odd hotel.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 22, 2024
Thank you for your feedback. We are truly disappointed to know you felt any discomfort at our property. Please accept our sincere apologies that your recent visit was less than exceptional. This is unacceptable and I assure you we will address this. We hope you will afford us a future opportunity to regain your confidence.

10/10 Excellent

Rob

Great staff
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for the review. We appreciate your kind words about our staff. We hope you will stay with us again in the near future!

10/10 Excellent

Daria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older historic hotel right on the river walk. The pool area is very nice and you are able to walk to the Alamo and all the restaurants along the river. We enjoyed our stay and would definitely stay here again on our next trip to San Antonio.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 16, 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond. Great experience!
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 16, 2024
Thank you for the wonderful review! We look forward to welcoming you back again in the near future!

4/10 Poor

Michael K

Business traveler
Disliked: Property conditions & facilities
This property is very, very tired. Outdated color scheme, worn carpets, hallways walking to rooms worn and tired, door to room required a very hard pull to close. The only upside is that it is close to the riverwalk. This is certainly not up to the standards you respect from an Omni property.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the feedback. Please accept our sincerest apologies for the challenges experienced while in our care. We hope to have another opportunity to provide you with an improved experience in the future.

10/10 Excellent

Titus

Stayed 2 nights in Apr 2024
Response from Hotel Management on May 6, 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Joyce, Westminster

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hd my entire family staying there. They were pleased and happy how convenient it was to get around and the staff was helpful.
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the wonderful review! We hope you will visit us again in the near future!

10/10 Excellent

Sasha

Stayed 1 night in Apr 2024
Response from Hotel Management on May 6, 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this place. We parked across the street for $10 a day v/s $50 or $60 valet @ hotel. Staff is super friendly & helpful. The entire hotel is clean & upscale. Our room was huge & wonderful. Clean as well. The restaurant on site was great! The food was really good & staff was friendly. The bar was nice, we took our cocktails outside & drank in the courtyard. The hotel is right on the Riverwalk which we loved. We will definitely return.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the review! We are delighted to know you had a wonderful time during your stay with us! We hope you will choose us again next time when visiting San Antonio.

8/10 Good

John, Canton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot! Beautiful. Wish the few elevators were updated, really slow.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the review. We are pleased to know you had an excellent time during your stay with us! We look forward to your return!

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about this hotel. Location on the Riverwalk is perfect. We had a spacious room that was both elegant and comfortable. Staff friendly and helpful. Great 2 night stay!!
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the review! We are thrilled to know that you had an overall positive experience during your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to your return!

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
View of river
Stayed 1 night in Feb 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the review! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 5 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the review & kind words about our staff! We look forward to your return!

10/10 Excellent

Claudia, San Anselmo

Traveled with partner
Enjoyed learning about the history of the property and its proximity to the River Walk
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 15, 2024
Thank you for the review! We look forward to your return!