Lobby

Reviews of Hilton Garden Inn San Bernardino

3 out of 5
Hilton Garden Inn San Bernardino
1755 S Waterman Ave, San Bernardino, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 616 out of 1002 reviews" "
Rating 8 - Good. 217 out of 1002 reviews" "
Rating 6 - Okay. 75 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

MARK J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities
All great
Stayed 2 nights in Apr 2024

10/10 Excellent

Ester

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free water
Stayed 1 night in Apr 2024

10/10 Excellent

Rico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Breakfast! Coffee!! Nice!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ntaiya

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!! My husband and I always stay here
Stayed 1 night in Apr 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Julia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made me feel at home and appreciated
Stayed 3 nights in Apr 2024

8/10 Good

Rita J

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and comfortable. In room amenities were nice (iron and board, shampoo, body wash, lotion). Dining options (on property or off) was a plus.
Stayed 2 nights in Mar 2024
Response from Rebecca, Operations Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel's comfortability and amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter!

8/10 Good

Patricia, Las Vegas

Traveled with family
Liked: Staff & service, amenities
The staff was kind and professional
Stayed 4 nights in Mar 2024
Response from Rebecca, Operations Manager on Apr 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear that our staff was able to provide good customer service! We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
I was greeted very rudely along with rude dining. I was very hesitant to approach the conflict as I did not want my stay to be worse, I also came across roaches in my room. I spoke with management about all the issues with my stay
Stayed 1 night in Mar 2024
Response from Shari on Mar 26, 2024
Good morning Christina,Thank you for your review. We are very sorry about the issues that you experienced during your stay. We have changed our Pest Control to ensure our guests do not experience this issue in the future.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful stay
Stayed 1 night in Feb 2024
Response from Shari on Mar 22, 2024
Thank you Sergio for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice.
Stayed 1 night in Mar 2024
Response from Shari on Mar 22, 2024
Thank you Anthony for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

8/10 Good

Lucinda

Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel with impeccable staff...there was a collegiate event going on, so it could have been a little more quiet late at night and early in the morning, but we were pleased overall.
Stayed 3 nights in Mar 2024
Response from Rebecca, Operations Manager on Mar 20, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!

10/10 Excellent

vanesa

Stayed 1 night in Mar 2024
Response from Rebecca, Operations Manager on Apr 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Tomas

Traveled with partner
Great staff, very professional and customer oriented.
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on Mar 20, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!

10/10 Excellent

Amro

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on Mar 17, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!

10/10 Excellent

Leandrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the stay
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on Feb 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Denise

Stayed 1 night in Feb 2024
Response from Shari on Mar 22, 2024
Thank you Denise for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on Feb 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Jimmy

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Not enough parking. Sheets smell old. Room need air freshener.
Stayed 1 night in Feb 2024
Response from Shari on Feb 20, 2024
Thank you for your review. We do apologize that we do not have enough parking, our parking lot has enough spots for every room to have 1 vehicle. We will check to to make sure our dryer baars are working to ensure fresh smelling sheets.

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Shari on Mar 22, 2024
Thank you John for giving us a 4 out of 5! We appreciate you and hope to see you again soon!

10/10 Excellent

Mahdi

Stayed 3 nights in Feb 2024
Response from Shari on Mar 22, 2024
Thank you Mahdi for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

6/10 Okay

Bingheng

Traveled with family
Liked: Cleanliness, staff & service
The air conditioner is very noisy during my sleep, I have to turn it off.
Stayed 1 night in Feb 2024
Response from Shari on Feb 13, 2024
We are so sorry to hear that your Air Conditioner was noisy. We will definitely have our Maintenance team make sure all air conditioners are running properly.We hope to see you on your next trip to San Bernardino

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shari on Feb 13, 2024
Thank you Jessica for giving the Hilton Garden Inn San Bernardino 4 out of 5!We hope to see you again soon!

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay thank you staff were great all we go back to this place every time we visit san Bernardino
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on Feb 12, 2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Cristian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean room. Personal very friendly. We tried their very affordable breakfast and we loved it. They have a small breakfast buffet and also continental until 11 am which is amazing and very affordable.
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on Feb 12, 2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Xochitl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on Feb 12, 2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the staff's customer service to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Maria, Pico Rivera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The brunch was delicious for $14.99.
Stayed 1 night in Jan 2024
Response from Rebecca, Operations Manager on Jan 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel's breakfast to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Alfred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rebecca, Operations Manager on Jan 16, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rebecca, Operations Manager on Jan 16, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Ariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rebecca, Operations Manager on Jan 13, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Hui Y

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rebecca, Operations Manager on Jan 13, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Denise

Stayed 1 night in Dec 2023
Response from Rebecca, Operations Manager on Feb 5, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

john

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Shari on Dec 8, 2023
Thank you for your feedback John. I am sorry we did not meet your expectations.Our staff will work really hard to ensure your next stay is a 10.

10/10 Excellent

Cesar

Stayed 1 night in Dec 2023
Response from Rebecca, Operations Manager on Dec 5, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Claudia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2023
Response from Rebecca, Operations Manager on Nov 30, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything at the Hilton Garden Inn San Bernardino to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Wyatt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rebecca, Operations Manager on Nov 30, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn San Bernardino to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rebecca, Operations Manager on Jan 13, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Rebecca, Operations Manager on Nov 16, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Getty

Stayed 1 night in Nov 2023
Response from Guest Services on Nov 9, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn San Bernardino to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Too Noisy !!!
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Rebecca, Operations Manager on Oct 31, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Oct 2023
Response from Rebecca, Operations Manager on Oct 30, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Rebecca, Operations Manager on Oct 25, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rebecca, Operations Manager on Oct 16, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Sep 2023
Response from Rebecca, Operations Manager on Oct 16, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Rebecca, Operations Manager on Oct 11, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and professional. The room was very clean and the entire property was very well maintained. They have hottubes!
Stayed 1 night in Oct 2023
Response from Rebecca, Operations Manager on Oct 11, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel's amenities and staff to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

10/10 Excellent

Stella

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and i enjoyed our stay
Stayed 1 night in Oct 2023
Response from MJ on Oct 3, 2023
Hello Stella! Thank you for taking the time to share your experience, and leave us a positive review! We appreciate your kind words, and look forward to seeing you both again during your next visit. With sincere gratitude, from our team at The Hilton Garden Inn San Bernardino.