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Safe, clean and comfortable. In room amenities were nice (iron and board, shampoo, body wash, lotion). Dining options (on property or off) was a plus.
Rita J
Stayed 2 nights in Mar 2024
Response from Rebecca, Operations Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel's comfortability and amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter!
8/10 Good
Patricia, Las Vegas
Traveled with family
Apr 2, 2024
Liked: Staff & service, amenities
The staff was kind and professional
Patricia
Stayed 4 nights in Mar 2024
Response from Rebecca, Operations Manager on Apr 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear that our staff was able to provide good customer service! We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
I was greeted very rudely along with rude dining. I was very hesitant to approach the conflict as I did not want my stay to be worse, I also came across roaches in my room. I spoke with management about all the issues with my stay
Christina
Stayed 1 night in Mar 2024
Response from Shari on Mar 26, 2024
Good morning Christina,Thank you for your review. We are very sorry about the issues that you experienced during your stay. We have changed our Pest Control to ensure our guests do not experience this issue in the future.
It was a lovely hotel with impeccable staff...there was a collegiate event going on, so it could have been a little more quiet late at night and early in the morning, but we were pleased overall.
Kim
Stayed 3 nights in Mar 2024
Response from Rebecca, Operations Manager on Mar 20, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!
10/10 Excellent
vanesa
Mar 8, 2024
vanesa
Stayed 1 night in Mar 2024
Response from Rebecca, Operations Manager on Apr 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Tomas
Traveled with partner
Mar 4, 2024
Great staff, very professional and customer oriented.
Tomas
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on Mar 20, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!
Response from Rebecca, Operations Manager on Mar 17, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!
Response from Rebecca, Operations Manager on Feb 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Denise
Feb 25, 2024
Denise
Stayed 1 night in Feb 2024
Response from Shari on Mar 22, 2024
Thank you Denise for giving us a 5 out of 5! We appreciate you and hope to see you again soon!
Response from Rebecca, Operations Manager on Feb 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
4/10 Poor
Jimmy
Business traveler, Traveled with partner
Feb 19, 2024
Disliked: Property conditions & facilities
Not enough parking. Sheets smell old. Room need air freshener.
Jimmy
Stayed 1 night in Feb 2024
Response from Shari on Feb 20, 2024
Thank you for your review. We do apologize that we do not have enough parking, our parking lot has enough spots for every room to have 1 vehicle. We will check to to make sure our dryer baars are working to ensure fresh smelling sheets.
8/10 Good
John
Feb 19, 2024
John
Stayed 1 night in Feb 2024
Response from Shari on Mar 22, 2024
Thank you John for giving us a 4 out of 5! We appreciate you and hope to see you again soon!
10/10 Excellent
Mahdi
Feb 17, 2024
Mahdi
Stayed 3 nights in Feb 2024
Response from Shari on Mar 22, 2024
Thank you Mahdi for giving us a 5 out of 5! We appreciate you and hope to see you again soon!
6/10 Okay
Bingheng
Traveled with family
Feb 13, 2024
Liked: Cleanliness, staff & service
The air conditioner is very noisy during my sleep, I have to turn it off.
Bingheng
Stayed 1 night in Feb 2024
Response from Shari on Feb 13, 2024
We are so sorry to hear that your Air Conditioner was noisy. We will definitely have our Maintenance team make sure all air conditioners are running properly.We hope to see you on your next trip to San Bernardino
Very happy with my stay thank you staff were great all we go back to this place every time we visit san Bernardino
Juan
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on Feb 12, 2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Extremely clean room. Personal very friendly. We tried their very affordable breakfast and we loved it. They have a small breakfast buffet and also continental until 11 am which is amazing and very affordable.
Cristian
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on Feb 12, 2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Rebecca, Operations Manager on Feb 12, 2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the staff's customer service to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Rebecca, Operations Manager on Jan 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel's breakfast to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Rebecca, Operations Manager on Jan 16, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Rebecca, Operations Manager on Jan 16, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Rebecca, Operations Manager on Jan 13, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Rebecca, Operations Manager on Jan 13, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Denise
Dec 21, 2023
Denise
Stayed 1 night in Dec 2023
Response from Rebecca, Operations Manager on Feb 5, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
6/10 Okay
john
Dec 7, 2023
Liked: Staff & service, room comfort
john
Stayed 1 night in Dec 2023
Response from Shari on Dec 8, 2023
Thank you for your feedback John. I am sorry we did not meet your expectations.Our staff will work really hard to ensure your next stay is a 10.
10/10 Excellent
Cesar
Dec 4, 2023
Cesar
Stayed 1 night in Dec 2023
Response from Rebecca, Operations Manager on Dec 5, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Rebecca, Operations Manager on Nov 30, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything at the Hilton Garden Inn San Bernardino to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Rebecca, Operations Manager on Nov 30, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn San Bernardino to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Rebecca, Operations Manager on Jan 13, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Rebecca, Operations Manager on Nov 16, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Getty
Nov 6, 2023
Getty
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 9, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn San Bernardino to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
Response from Rebecca, Operations Manager on Oct 31, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed
Response from Rebecca, Operations Manager on Oct 30, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Rebecca, Operations Manager on Oct 25, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed
Response from Rebecca, Operations Manager on Oct 16, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed
Response from Rebecca, Operations Manager on Oct 16, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed
Response from Rebecca, Operations Manager on Oct 11, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed
The staff was very friendly and professional. The room was very clean and the entire property was very well maintained.
They have hottubes!
Louis
Stayed 1 night in Oct 2023
Response from Rebecca, Operations Manager on Oct 11, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel's amenities and staff to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed
Hello Stella! Thank you for taking the time to share your experience, and leave us a positive review! We appreciate your kind words, and look forward to seeing you both again during your next visit. With sincere gratitude, from our team at The Hilton Garden Inn San Bernardino.