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Reviews of Best Western Poway/San Diego Hotel

2.5 out of 5
Best Western Poway/San Diego Hotel
13845 Poway Rd, Poway, CA

Reviews

7.2

Good

Rating 10 - Excellent. 234 out of 1002 reviews" "
Rating 8 - Good. 339 out of 1002 reviews" "
Rating 6 - Okay. 219 out of 1002 reviews" "
Rating 4 - Poor. 116 out of 1002 reviews" "
Rating 2 - Terrible. 94 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were a bit hard, everything else was great.
Stayed 1 night in May 2024

10/10 Excellent

Yuan, Arcadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,quiet and peaceful. Nice easy breakfast. Hot delicious coffee.
Stayed 4 nights in Apr 2024

8/10 Good

Betty

Liked: Cleanliness, staff & service, amenities
Nice potted plants and green grass. No elevator.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nazarii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Apr 2024

8/10 Good

Prasanna Kumar

Traveled with family and small children
Liked: Staff & service, amenities
Ok, but property need little upgrades. Overall stay is ok with breakfast and parking. But room is very small and cleaning is not done everyday, this might be due to Covid-19 rules.
Stayed 4 nights in Apr 2024

2/10 Terrible

Tamika

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and terrible room

2/10 Terrible

Amy, Winchester

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Mar 2024

6/10 Okay

Chris

Stayed 1 night in Mar 2024

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was efficient and I was able to park outside my room on a very rainy night. The room was clean and the bed very comfortable. I don’t think any property deserved a 10/10. I would give this a 8/10 for the price
Stayed 1 night in Mar 2024

10/10 Excellent

Susanjane

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated everythi ng done wellm
Stayed 1 night in Mar 2024

4/10 Poor

cheryl

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service
Location to town is good
Stayed 1 night in Feb 2024

8/10 Good

Clarke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the new pillows. Estayed here last year, and the pillows were much better. Felt like laying your head on a sandbag. Otherwise everything else was great.
Stayed 1 night in Feb 2024

2/10 Terrible

Ciera

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Ronda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was perfect for my business needs. The breakfast was awesome.
Stayed 1 night in Feb 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall fine, staff was friendly and helpful, but there was a lot of street noise that could be heard from the room at night
Stayed 3 nights in Jan 2024

6/10 Okay

George

Traveled with family
Stayed 3 nights in Jan 2024

10/10 Excellent

MELISSA

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I asked for a new shower head. Replaced it right away. Brand new. That’s customer service above and beyond.
Stayed 5 nights in Jan 2024

6/10 Okay

Kyle

Stayed 1 night in Jan 2024

8/10 Good

Montrell

Very nice area, clean and friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

4/10 Poor

Tiffiny

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Property was run down. Photos showed freshly updated rooms. Reality is, they slapped a little rouge on and called it a day. The bathtub ran all night. There were 6 or more people in the rooms on eaither side of us, with lots of banging and children crying. Dirty carpet, unpainted patches in the wall. The smallest tv possible. Way overpriced for what it was. Best Western should be ashamed to have the name on this MOTEL like property. Just because you buy a motel, slap some paint on it and change the name, disappointed
Stayed 1 night in Dec 2023
Response from Samapti M on Jan 11, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, please accept my sincere apologies.

4/10 Poor

Camille

Stayed 2 nights in Dec 2023

6/10 Okay

Pamela

Stayed 2 nights in Dec 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

10/10 Excellent

Merilyn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

4/10 Poor

Steve

Stayed 1 night in Dec 2023
Response from Samapti M on Jan 11, 2024
Thank you for your review. We apologize that you did not have a good stay. We hope you give us another chance in near future. Thank you!

10/10 Excellent

MANUEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

2/10 Terrible

Teodor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid, unless you want to be scammed by managemen!
The stay was terrible but not as bad as being ripped off 4 days after the stay. The breakfast area was dirty, cereal and bagels stale, the orange juice tasted rancid. waffles maker and yogurt was the saving grace. Four days after the stay the hotel charged us $242 in addition to what we had already paid on hotels.com for the room. 3 days later the manager has still refused to return my call or email, the refund still hasn’t cleared our account and now we have been charged an additional nearly $100 in 3 return check fees since the unexpected charge made our account negative. Customer service at the hotel has been of no help and clearly no concern to the manager as they have refused to return my call or email in 3 days.
Stayed 2 nights in Dec 2023
Response from Samapti M on Jan 11, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, please accept my sincere apologies.

10/10 Excellent

Leslie

Stayed 1 night in Dec 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

10/10 Excellent

Tommy

Stayed 6 nights in Dec 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

10/10 Excellent

Bobby Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

8/10 Good

Phan

Stayed 1 night in Nov 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay here every year because its close to family. Staff is friendly, accomodating. Free breakfast in morning has many options.
Stayed 12 nights in Nov 2023
Response from Samapti M on Jan 11, 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

2/10 Terrible

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Samapti M on Jan 11, 2024
Thank you for your review. We apologize that you did not have a good stay. We hope you give us another chance in near future. Thank you!

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

10/10 Excellent

Mona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean, and comfortable. Very reasonable priced for this room. Very surprised they had a good breakfast in a breakfast sitting room. Now days since Covid 19 , no place has any breakfasts foods. We would stay here again.
Stayed 1 night in Nov 2023
Response from Samapti M on Jan 11, 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Nov 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was filthy and smelled so bad of mildew hole was punched in the door of the bathroom and bathroom door did not shut switched to another room only to have it smell just as bad and was even more filthy than the first one sheets had stains on them and pillows had make up stained on them definitely will not stay here ever again
Stayed 2 nights in Oct 2023
Response from Samapti M on Jan 11, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, please accept my sincere apologies.

6/10 Okay

Verified traveler

Traveled with family
There was no place to hang clothes. No toilet paper holder. The breakfast is not your usual Best Western Breakfast substandard.
Stayed 4 nights in Oct 2023
Response from Samapti M on Jan 11, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, please accept my sincere apologies.

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BW Poway
Room was clean and simple. Met our needs for the Night.
Stayed 1 night in Oct 2023
Response from Samapti M on Jan 11, 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

Guadalupe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a rat in the pool the room smelled nasty
Stayed 1 night in Oct 2023
Response from Samapti M on Jan 11, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, please accept my sincere apologies.

10/10 Excellent

Cesar

I like making egg and sausage sandwiches in the morning. Thank you Best Western!
Stayed 1 night in Oct 2023
Response from Samapti M on Jan 11, 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Antoinette

Traveled with group
Liked: Cleanliness, amenities
He's a very quiet and nice area
Stayed 1 night in Oct 2023
Response from Samapti M on Jan 11, 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!