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Reviews of Hard Rock Hotel San Diego

4 out of 5
Hard Rock Hotel San Diego
207 5th Ave, San Diego, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1275 out of 2036 reviews" "
Rating 8 - Good. 370 out of 2036 reviews" "
Rating 6 - Okay. 171 out of 2036 reviews" "
Rating 4 - Poor. 101 out of 2036 reviews" "
Rating 2 - Terrible. 119 out of 2036 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JoJohn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty
Stayed 2 nights in Apr 2024

10/10 Excellent

Gloria V

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing accommodation
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 26, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Minerva

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and awesome customer service! The hotel itself is super cool/modern and clean. The complimentary drinks were a plus and a great start to our stay. Coming back here again for sure!
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 25, 2024
Thank You for staying with us here at the Hard Rock Hotel SD! We hope you join us again in the near future for a rockin' return stay!

10/10 Excellent

Darrin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere was upbeat. Walkable to lots of bars and restaurants.
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 23, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free entry to pool party and two free drinks voucher were greatly appreciated
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on Apr 23, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on Apr 23, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hard rock is the best
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on Apr 23, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 23, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotwl staff was very kind and we had more than enough amenities. We were very comfortable and would stay here again
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on Apr 22, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

mian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall, very good experience, but would be nice to offer at least some free bottled waters.
Stayed 3 nights in Apr 2024
Response from Hard Rock Team on Apr 19, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

David, Glennville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great vibe
Stayed 3 nights in Apr 2024
Response from Hard Rock Team on Apr 16, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

8/10 Good

Vicki, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and property but charging $50/hr for late checkout is a bit excessive.
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 16, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

Zhao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hard Rock Team on Apr 18, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Shafiqur

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to convention center just cross the street and restaurant.
Stayed 3 nights in Apr 2024
Response from Hard Rock Team on Apr 16, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Brina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
=)
Stayed 4 nights in Apr 2024
Response from Hard Rock Team on Apr 16, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Kelly

Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 16, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

6/10 Okay

Lawrence

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great experience but simple accommodations that should be complementary cost a crazy amount of money. Wish Mary Jane’s had vegetarian options and vegan options
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 15, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

jen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very expensive. Had fun
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 15, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Sarah, Shreveport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and convenience to ball park were great!
Stayed 3 nights in Apr 2024
Response from Hard Rock Team on Apr 15, 2024
Appreciate the kind review! We're delighted you enjoyed your time with us. Your satisfaction is our priority, and we look forward to your next visit

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 15, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Jill

Traveled with group
So far so good. It’s only been 5 hrs since arriving.
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 15, 2024
Appreciate the kind review! We're delighted you enjoyed your time with us. Your satisfaction is our priority, and we look forward to your next visit

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Hard Rock Team on Apr 15, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Shawndra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 9, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

KEHAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, quiet. Convenient to convention center, restaurants and seaport.
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 8, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Fire stay
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 8, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at any Hard Rock Property. Excellent stay for a quick get away to San Diego right at the start of Gaslamp. Everything you need is within 5-10 mins walking distance. Very clean hotel and love all the music history and ambiance that surrounds you.
Response from Hard Rock Team on Apr 8, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Corissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff were amazing! Only two tiny notes for our room, but it would have been nice to have had a mirror in the bedroom area and also please change the platform bed. We kept running into the edges since the matress was smaller. Other than that great place to stay!
Stayed 4 nights in Mar 2024
Response from Hard Rock Team on Apr 8, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

art, Granite Bay

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go to Petco Field to watch the Padre game, This place is everything I need from Quite, Clean, great Gym, Pool close to all dinning, Petco Field and NOBU is right in the Hotel Perfect!
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Apr 15, 2024
Appreciate the kind review! We're delighted you enjoyed your time with us. Your satisfaction is our priority, and we look forward to your next visit

10/10 Excellent

Audrey

Stayed 2 nights in Apr 2024
Response from Hard Rock Team on Apr 26, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Yamileth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay everyone was great
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 8, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Brianna

Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 26, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great vibe and staff
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 4, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Anthony, san francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice. Staff just as nice!
Stayed 3 nights in Mar 2024
Response from Hard Rock Team on Apr 15, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lauren at the front desk was superb, very helpful !!
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 4, 2024
Thank you so much for sharing your feedback! We are very glad to hear that Lauren was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

JAZMIN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Apr 4, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Jesselyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a Padres Game
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Apr 4, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Jia, Wuhan

Liked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Apr 4, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

8/10 Good

alicia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first stay at this property. It was good we would stay here again. It’s close to everything and walking distance. The only thing was our room was a little dusty but overall good stay. The bed was very comfortable
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Apr 4, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing place to stay
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Mar 30, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

8/10 Good

Marcus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave in rooms but you can request one from the front desk. No room in the refrigerator to store leftovers they stock them with drinks and beers.
Stayed 3 nights in Mar 2024
Response from Hard Rock Team on Mar 29, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

Marla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff ready to help with any need. Friendly and knowledgeable about the area surrounding the hotel. Looking forward to our return.
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 27, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

2/10 Terrible

Charee

my bedsheets had stains on them. There was no soap or anything for the bathroom. There was arguing and fighting throughout the night in the hallway.
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 27, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and clean Staff was amazing
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 25, 2024
Thank you so much for the great review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Leanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at the hard rock 🌹
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Mar 25, 2024
Thank you so much for the great review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

8/10 Good

Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice hotel. My shower handle was loose and didn’t work well, but otherwise nice. They thought of everything, however mini bar and drinks in the room were crazy expensive. Pool was nice. Bar was mediocre. I didn’t eat at the restraunt, but heard good things
Stayed 3 nights in Mar 2024
Response from Hard Rock Team on Mar 25, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

6/10 Okay

Benjamin Wesley, Yellow Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hard Rock Team on Mar 23, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

2/10 Terrible

Ron

Stayed 1 night in Mar 2024
Response from Hard Rock Team on Apr 15, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

julie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants inside, nice pool and gym
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Mar 21, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Maria, San Bernardino

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot if you’re interested in being in gaslamp area. The hotel is clean and luxurious. Staff is helpful.
Stayed 1 night in Mar 2024
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hard Rock Hotel Rocks!! The rooms were cool, with a great designing vibe! The pool and outdoor areas are very inviting and with great views of downtown and the bay!
Stayed 1 night in Mar 2024
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!