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Reviews of Comfort Inn San Diego Miramar

2.5 out of 5
Comfort Inn San Diego Miramar
9350 Kearny Mesa Rd, San Diego, CA

Reviews

7.0

Good

Rating 10 - Excellent. 206 out of 748 reviews" "
Rating 8 - Good. 203 out of 748 reviews" "
Rating 6 - Okay. 141 out of 748 reviews" "
Rating 4 - Poor. 88 out of 748 reviews" "
Rating 2 - Terrible. 110 out of 748 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Alica

Traveled with family
Liked: Amenities
It was ok I will give it 3 stars
Stayed 4 nights in May 2024
Response from Hotel Manager on May 14, 2024
Dear Guest,Thank you for your feedback, and we appreciate your rating. We're glad to hear that your experience was okay, but we also take your comments seriously and will strive to improve. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
- Rooms and overall building in sore need of updating. - Very disappointed in "hot breakfast". Powdered eggs in a layer of water. Sausage patties undercooked. No potatoes. Breakfast area extremely small and depressing (it is below street level.) - 5 night stay but our room only serviced by housekeeping ONCE after our first night. - GIft cards not allowed. Said they need card w/ my name on it. They had that on file when I made the reservation. Why can't a GC be used and then if any problems with it then charge my card instead? What does it matter how a guest pays as long as you receive your $ and have a guest's personal card as a backup? - Ceilings/floors are frame (wood) construction. Guests above us paced back/forth for HOURS each night from 9pm - 1am. Heard every heal-to-toe footstep, making sleeping difficult. - Guest next to us smoking, setting off fire detector several times. - Emergency doors at end of hall banged every time they were opened/shut. Quieter door closers needed. - Parking extremely limited at this location - there are many more rooms than parking spaces. - Front desk staff are clearly not trained in guest services or hotel management. Normal people there for the work only. Unenjoyable and will not stay at this location again. Next time will be worth paying a bit more per night for a better breakfast spread alone, if not also a nicer, more updated and more professionally-run hotel.
Stayed 5 nights in May 2024
Response from Hotel Manager on May 14, 2024
Dear Guest,We deeply apologize for the multiple issues you encountered during your stay. Your detailed feedback is crucial for us to address these concerns and make necessary improvements. We're sorry for the disappointment with the outdated rooms, breakfast quality, housekeeping service, gift card policy, noise disturbances, and parking limitations. Rest assured, we will take immediate action to rectify these issues and ensure a more enjoyable experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to regain your trust and welcome you back for a much-improved stay.Sincerely,Hotel Manager

8/10 Good

Brenda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and good for disabled people. 👍
Stayed 1 night in May 2024
Response from hotel manager on May 13, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be pet-friendly and accommodating for disabled individuals. Ensuring the comfort and convenience of all our guests is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you and your furry friend back for another great stay!Sincerely,Hotel Manager

2/10 Terrible

Juan

Traveled with family
Disliked: Cleanliness, staff & service
I stayed 3 nights and I never had a basic room service They never came to change blankets and sheets on bed Never came to clean the room, or take trash out Never came to clean bathroom or replace dirty towels The worst hotel service in the world
Stayed 3 nights in May 2024
Response from Hotel Manager on May 5, 2024
Dear Guest,We sincerely apologize for the lack of basic room service during your three-night stay. This is not the level of service we aim to provide, and we are deeply sorry for the inconvenience and disappointment it caused. Your feedback is invaluable to us, and we will address this issue immediately with our housekeeping team to ensure it does not happen again in the future. Please accept our apologies, and we hope to have the opportunity to make it right during your next visit.Sincerely,Hotel Manager

4/10 Poor

sabrina

Disliked: Cleanliness, amenities, property conditions & facilities
-
Stayed 5 nights in Apr 2024
Response from Hotel Manager on May 1, 2024
Dear Sabrina,We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we apologize for any issues you encountered during your stay. If there are any specific concerns you would like to address, please feel free to reach out to us directly. We hope to have the opportunity to improve and provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

Anand

Traveled with family
Liked: Staff & service, property conditions & facilities
Liked the location that's convenient to major freeways. Did not like the sound proofing. Could hear neighbors shouting in the night that made it feel unsafe. Also no drinking water options unless you feel comfortable drinking from the tap.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that you found our location convenient for accessing major freeways. However, we apologize for the inconvenience caused by the lack of soundproofing and the discomfort you experienced due to noise from neighboring rooms. Your safety and comfort are our top priorities, and we will address this issue promptly. Additionally, we apologize for any inconvenience regarding the drinking water options, and we will consider providing additional options for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

Elias

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is serviceable for your needs. Not the best but far from the worst. Right next to highway and Miramar road.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our property met your needs, although we understand there may be areas for improvement. Your comments are valuable to us as we continuously strive to enhance our guests' experience. We hope to have the opportunity to welcome you back and further exceed your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

RAJAKUMAR

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 27, 2024
Dear RAJAKUMAR,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Vera

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff not too friendly.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Dear Guest,We're sorry to hear that you didn't find our staff as friendly as expected. Providing excellent service and hospitality is our top priority, and we apologize for any shortcomings in this regard. Your feedback is valuable to us, and we'll use it to improve our guest experience. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Jacqueline

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My reservation was for the larger room with a king size bed. Upon arrival at the 2:00pm check in time I was informed that my room would not be ready for 15-20 minutes. I agreed to take a room with two queen beds that was ready and was told that it was the same room just with two beds. The room I was given was a standard room, not the upgrade that I had reserved. The employee said we could remain in this room until ours was ready which was nice. However, after a few minutes in the room we were waiting in, a cockroach crawled across the wall. I went back to the front desk with a photo of the bug and stated we would not be staying here. They did cancel the reservation and refund our payment, but there was little concern over the fact that they have cockroaches.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience and disappointment you experienced upon arrival. It's unacceptable that your reserved room wasn't ready as expected and that you encountered a pest issue during your wait. Please rest assured that we take such matters seriously and will address them promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Manager

8/10 Good

Bryce

Liked: Property conditions & facilities
It was fine abd I'd stay there again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 19, 2024
Dear Guest,Thank you for your understanding. We're glad to hear that despite the inconvenience, you had an overall positive experience and would consider staying with us again. We look forward to welcoming you back and providing you with an even better stay next time.Sincerely,Hotel Manager

8/10 Good

Gypsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here regularly. The staff is friendly and attentive. The housekeepers are also spot on. The place is consistently presentable and clean. I have no complaints so far. I will continue my stays here. It s convenient, affordable and clean. There is also breakfast included and it is well prepared and always stocked during serving times.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Guest,Thank you for your loyal patronage and wonderful review! We're delighted to hear that you consistently enjoy your stays with us and appreciate our friendly and attentive staff, as well as our spot-on housekeeping team. It's great to know that you find our hotel convenient, affordable, and consistently clean. We're also pleased that you enjoy our well-prepared and fully stocked breakfast. We look forward to welcoming you back for many more enjoyable stays in the future!Sincerely,Hotel Manager

4/10 Poor

Amos

Traveled with family
Disliked: Property conditions & facilities
We woke up at 1:00am due to running water noise from other room. And couldn't get back to sleep with running water noise from other rooms. It was horrible!!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Guest,We sincerely apologize for the disturbance you experienced during your stay. Your feedback is invaluable to us, and we will address this issue promptly to ensure a more comfortable experience for all our guests in the future. We hope to have the opportunity to welcome you back and provide a much-improved stay.Sincerely,Hotel Manager

2/10 Terrible

Brucil

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Ishika the night lady was absolutely rude. She shouted at our family because we asked for 2 towels. She said one person is good enough and it was in my signed documents and would not show me my signed documents or give me a copy. The cleaners do not clean the room unless you leave a note stating what to do so when we walked in the room the beds were sloppy. Luckily my mom left a night asking to for tissues and new towels or nothing would have been done. Ishika also said that in the contract that if you want anything done you have to walk down the unstable 3 flights of stairs to the front desk. This hotel does not seem to follow ADA laws. While there I heard multiple guests complaining and they show no remorse. They don’t care once you paid for your reservation. The audacity to yell at guests over a towel is unprofessional and disgusting. I would never advise friends and family to stay at a comfort inn after this experience. Thank you Ishika for ruining both nights of our stay over towels.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Guest,We are deeply sorry to hear about your unpleasant experience during your stay, particularly with Ishika's conduct. This falls far below the standard of service we strive to provide. Rest assured, we will address these issues internally to ensure they are not repeated. Your feedback is crucial, and we sincerely apologize for any inconvenience caused. We hope to have the opportunity to restore your faith in our hotel in the future.Sincerely,Hotel Manager

6/10 Okay

Jose Tielhard Marie, Gold coast

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 5, 2024
Dear Jose Tielhard Marie,Thank you for taking the time to leave us a review. We appreciate your feedback and will use it to improve our services. If there are any specific areas you feel we could have done better in, please don't hesitate to let us know. We strive to provide a pleasant experience for all our guests, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Okay place, good people.. a bit overpriced, but we're in San Diego
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Guest,Thank you for taking the time to share your thoughts. We're glad to hear that you found our staff welcoming and enjoyed your overall experience with us. We understand your concerns regarding pricing, and we continuously strive to offer competitive rates while maintaining the quality of our services and amenities. We hope to have the chance to welcome you back and provide you with an even more enjoyable stay in the future.Sincerely,Hotel Manager

4/10 Poor

Marisol

Liked: Staff & service, amenities
Disliked: Cleanliness
Sheets were dirty
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear Marisol,We are truly sorry to hear about the cleanliness issue you encountered with the sheets during your stay. This is unacceptable, and I apologize for the inconvenience and discomfort it caused you. Our housing staff is doing their absolute best to ensure nothing like this happens again. We hope you will give us a second chance to make it right. We look forward to seeing you on your next visit.Sincerely, Hotel Manager

6/10 Okay

Scott

Liked: Cleanliness, staff & service, amenities
Breakfast and clean room good, wasn’t given military discount( room already booked) reserved king bed, only ones available were on 3rd level, there’s no elevator, tiles are faded, bathroom ceiling had mold and needed resurfacing, freezer needed defrosting, walls are thin, housekeeper left window open, tv remote hard to work and had to get key redid on last night
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the breakfast and found the room clean. We apologize for any inconvenience regarding the military discount and the room assignment. Your comments about the condition of the room have been noted, and we will address them promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

4/10 Poor

jen

Traveled with group, Traveled with family
Disliked: Staff & service
The staff was not friendly or helpful when asked if they recommend a good car rental (first time renting a car so we weren’t sure what to ask or do) the guy says google it and find out! We were on the bottom floor that smelled like mildew and we were close to laundry room that we could hear through the walls! There was a lady who was staying a few doors down from us yelling at the house keeper “ why did you leave my door open? someone could have walked in and stole my laptop!” I will never go back I would have rather slept in my car rental!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your stay. Providing exceptional service is our priority, and we regret that you did not receive the assistance and comfort you expected. Rest assured, we take your feedback seriously and will address these issues to ensure a more pleasant experience for future guests. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness
Older facility, room smelled musty with outdated ventilation and fire safety. No elevator for higher floor.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 11, 2024
Dear Guest,Thank you for taking the time to share your experience. We value your feedback and apologize for any discomfort you encountered during your stay. We're continually striving to improve and will address your concerns regarding the facility's condition and amenities. Your satisfaction is our priority, and we hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

Joo Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, housekeep by request but they even came to change towers proactively. Free parking and convenient to go to tourist attractions.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Dear Guest,We're thrilled to hear that you had a positive experience during your stay! It's wonderful to know that you found the room clean and appreciated the proactive housekeeping service. We're also glad that you found the free parking convenient and the location convenient for visiting tourist attractions. Your satisfaction is our top priority, and we appreciate your kind feedback. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Rebecca,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. We would like to learn more about your stay to address any issues you encountered. Please feel free to reach out to us directly so we can discuss your concerns further. Your satisfaction is important to us, and we hope to have the opportunity to improve and provide you with a better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Yeric

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 26, 2024
Dear Guest,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

8/10 Good

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Renato,Thank you for your rating and for choosing to stay with us. We're pleased to hear that you had a good experience overall. If there's anything specific you think we could improve to earn that extra star next time, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back again in the future.Sincerely, Hotel Manager

2/10 Terrible

Helen

Not good.
Response from Hotel Manager on Apr 1, 2024
Dear Guest,We're sorry to hear that your experience with us was not up to your expectations. Your satisfaction is important to us, and we would appreciate any specific feedback you could provide to help us improve. We value your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Frederick A

Liked: Cleanliness, staff & service
they had a decent buffet breakfast.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,We're delighted to hear that you enjoyed our buffet breakfast during your stay! Providing a satisfying breakfast experience is important to us, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 Poor

Diane

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 15, 2024
Dear Diane,Thank you for your feedback. We're disappointed to hear that your experience fell short of expectations. We value your input and will use it to make necessary improvements to enhance the experience for all our guests. We hope to have another opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Poor

Saraiy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a night and my daughter had forgotten her security blanket and I contacted them for two days now and they haven’t responded back about finding it. I live far and willing to go back for it but they’ve been giving me different excuses every time I call. Not satisfied at all tbh.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Guest,We apologize for the inconvenience and frustration you've experienced regarding your daughter's security blanket. Our team understands the importance of such items and is working diligently to locate it. We apologize for any delays or miscommunication in our response to your inquiries. Rest assured, we are committed to resolving this matter promptly and will continue to follow up until the blanket is found. Thank you for your patience and understanding.Sincerely,Hotel Manager

6/10 Okay

Genesis

Traveled with family
Disliked: Cleanliness, staff & service
We liked that parking was included. The location was easy to access and near a major highway. Many of the employees though did not have customer service. We had to ask for cleaning service but they did not do it. We went to ask the night shift person for a couple of clean towels and he was hesitant on giving them to us. They constantly spray febreeze or pine sol. It was overwhelming and strong. Overall, the stay was okay.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated the included parking and convenient location. However, we apologize for the lapses in customer service you experienced during your stay, as well as the inconvenience with cleaning service and towels. Your concerns have been noted, and we will address them with our team to ensure improvements are made. We also apologize for the overwhelming scent of cleaning products and will work to find a more suitable solution. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Gypsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for on the go!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Dear Gypsy,Thank you for your perfect rating and positive feedback! We're thrilled to hear that our hotel was perfect for your needs while on the go. Providing a convenient and comfortable experience for our guests is our goal, and we're delighted that we could meet your expectations. We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Cristian

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 13, 2024
Dear Cristian,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 Good

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Idk it was a little kinda outdated and the rooms had a weird smell right as you go in.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad you enjoyed aspects of your stay, such as our cleanliness, value, and location. However, we apologize for any inconvenience caused by the outdated feel and the unusual smell in the rooms. Rest assured, we'll address these issues promptly to ensure a more comfortable experience for our guests in the future.Sincerely,Hotel Manager

4/10 Poor

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No room cleaning….. The water for showering was cold!
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear Michael,We apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is our top priority, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we will address the issues with our housekeeping and maintenance teams to ensure that similar incidents do not occur in the future. Your feedback is valuable to us, and we appreciate the opportunity to improve.Sincerely, Hotel Manager

2/10 Terrible

Tyra

Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches in both of our rooms that we were assigned too and spoke to management (about it in the morning and he completely dismissed our concerns and began to tell us that there was nothing he could do about it. We feel very disappointed and concerned about our travel bags and have to now inspect all of our garments and thoroughly insure that none of our clothes or bags have any roaches. This has been a very disappointing stay !
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear Tyra,We sincerely apologize for the inconvenience and disappointment you experienced during your stay. It's unacceptable for any guest to encounter pests in their room, and we understand your concerns. Rest assured, we take this matter seriously, and we will address it promptly with our management and housekeeping teams to ensure that such incidents do not occur in the future. Additionally, we will take the necessary steps to address any potential pest issues throughout the property. However, please note that we have a vigorous pest control program and make sure that there are no roaches or any other pests in our rooms. We appreciate your feedback and the opportunity to improve.Sincerely, Hotel Manager

4/10 Poor

TERRANCE L.

Traveled with group
Disliked: Staff & service, property conditions & facilities
NA
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear TERRANCE L,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

8/10 Good

jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel.
Stayed 3 nights in Mar 2024
Response from Hotel manager on Mar 14, 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. If there's anything specific you enjoyed or any areas where we can improve, please let us know. We look forward to welcoming you back for another great stay.Sincerely,Hotel Manager

4/10 Poor

Caroline

Disliked: Property conditions & facilities
Property is run down. Noisy area.
Stayed 1 night in Mar 2024
Response from Hotel manager on Mar 11, 2024
Dear Guest,Thank you for sharing your feedback. We're disappointed to hear about your experience with the condition of our property and the noise level in the area. Rest assured, we take your comments seriously and will address these concerns promptly to ensure a more comfortable stay for our guests in the future.Sincerely,Hotel Manager

10/10 Excellent

Saul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star is a 5 star. 3 star is a 3 star. This by far the best 3 star I have stayed in!!! I travel with work. So I’ve seen the good the bad and the ugly. This is right up there with the best of 3 Star!! I’d stay here anytime.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Saul,Thank you for your fantastic review! We're thrilled to hear that our hotel exceeded your expectations and is among the best 3-star accommodations you've experienced. We appreciate your kind words and look forward to welcoming you back whenever your travels bring you our way. Safe travels!Sincerely, Hotel Manager

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel manager on Mar 6, 2024
Dear Jasmine,Thank you for taking the time to leave a review. We're thrilled to hear that you had a positive experience during your stay. Your feedback is valuable to us as we continue to enhance our services. We hope to welcome you back soon for an even better experience.Sincerely,Hotel Manager

4/10 Poor

Orlando

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wish it was a bit cleanier
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Orlando,We appreciate your feedback and understand the importance of cleanliness in ensuring a comfortable stay. Rest assured, we take cleanliness seriously and will work diligently to address any areas that may not meet our standards. Your input is invaluable, and we'll strive to make the necessary improvements to enhance your experience in the future. Sincerely, Hotel Manager

8/10 Good

Xiaoran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Xiaoran, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Katherine

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Katherine,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

6/10 Okay

Robert

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Guest,Thank you for your review. We apologize for the issues you experienced with the smell and cleanliness of the room. This is not the standard we strive for, and we will address these concerns with our housekeeping team. We appreciate your feedback and will use it to improve our services.Sincerely, Hotel Manager

2/10 Terrible

Elaine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever. Terrible service! They treat their customers badly. And this property is dirty. We requested for them to mop the floor because of visible shoe markings but they decline it. Where can you find a hotel that don’t want to mop the floor for a new guest. Do not ever book in this hotel, the staff is also terrible and very mean, the front desk, named Vipul response to my request: “You are not sleeping on the floor?!” Where can you find that kind of response? If that’s how they are in cleanliness, you better check the bed, there might be bed bugs too. Yuck! They are ruining the brand name and reputation of this hotel.
Stayed 3 nights in Feb 2024
Response from Hotel manager on Feb 13, 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. It's unacceptable for any guest to feel mistreated or for cleanliness standards to fall below expectations. We take your feedback seriously and will address these issues with our team to ensure improvements are made. Please know that this does not reflect the level of service we aim to provide. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities
dirty. A/C does not work. wrong room. rude staff
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 11, 2024
Dear Cristina,We're deeply sorry for the unacceptable experience you had during your stay. Your feedback is concerning, and we apologize for the cleanliness issues, air conditioning malfunction, and any mix-up with your room assignment. Additionally, we're disappointed to hear about the lack of courteous service from our staff. Please know that we take your comments seriously and are addressing these issues to prevent any recurrence. Your satisfaction is important to us, and we hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

10/10 Excellent

DHAVALKUMAR

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Good Late night checking & Check out early Just for Sleeping stay , Didn’t use Any Aminities
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 7, 2024
Dear Guest,Thank you for staying with us and for your feedback! We're glad to hear that your stay was comfortable, even though it was brief. If you ever have the opportunity to use our amenities during a future visit, we hope you find them to your liking. Please feel free to reach out if you need anything in the future.Sincerely,Hotel Management

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stay was good.
Customer service was great, the beds were a little hard and the bathtub looked a little dirty. Other than that it was good.
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 6, 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience with our customer service. However, we apologize for any inconvenience regarding the firmness of the beds and the cleanliness of the bathtub. Your comments are valuable to us, and we will address these issues promptly to ensure a more comfortable and enjoyable stay for our guests in the future. We appreciate your patronage and hope to welcome you back for an improved experience.Sincerely,Hotel Manager

6/10 Okay

sergio

Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Hotel manager on Feb 6, 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel manager on Feb 5, 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

2/10 Terrible

James

Business traveler
Disliked: Staff & service
Out of all available room they gave me room weirdly in corner space front of ice machine, I could literally reach ice machine standing front of door. Constant ice dispensing noise through evening. I asked front desk clerk his reply SORRY ABOUT THAT !!!
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 2, 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced with the room assignment and the noise from the ice machine. This falls short of the level of service we aim to provide, and we appreciate you bringing it to our attention. We will review our room assignment procedures and address the issue with the ice machine promptly. Your feedback is important, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager