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Reviews of SpringHill Suites by Marriott San Diego-Scripps Poway

2.5 out of 5
SpringHill Suites by Marriott San Diego-Scripps Poway
12032 Scripps Highland Dr, San Diego, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1009 reviews" "
Rating 8 - Good. 221 out of 1009 reviews" "
Rating 6 - Okay. 83 out of 1009 reviews" "
Rating 4 - Poor. 39 out of 1009 reviews" "
Rating 2 - Terrible. 25 out of 1009 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

quyen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in May 2024

10/10 Excellent

Eva J, New Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Cecilia, Bell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel met our needs as we traveled with 2 adults and 3 children. Parking fee was reasonable and plenty safe parking. Staff was polite and professional. Breakfast was a huge plus!!! The room was clean and the mini fridge was definitely a plus. I appreciated the desk business area in the room which allowed me to set up and charge my laptop. The room was clean and beds were comfortable. AC worked just fine. Our boys enjoyed the couch with the pull out bed aside from our two queen beds. This was so helpful and made the room feel we had ample space. Overall very happy with this hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 1 night in May 2024

10/10 Excellent

Aqueelah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and great for families
Stayed 3 nights in Apr 2024
Response from Shahinez on May 5, 2024
Dear Aqueelah,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excellent

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Shahinez on May 5, 2024
Dear Noemi,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shahinez on May 5, 2024
Dear Billy,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

Zoilo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the place where we went.
Stayed 2 nights in Apr 2024
Response from Shahinez on May 5, 2024
Dear Zoilo,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excellent

Artak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Room was clean beds were clean. Only negative is the $15 self parking! Should be free or less!
Stayed 1 night in Apr 2024
Response from Shahinez on May 5, 2024
Dear Artak,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

HAE YOUNG

Traveled with family
Liked: Amenities
Good
Stayed 1 night in Apr 2024
Response from Shahinez on May 5, 2024
Dear Hae,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is fairly good when I used several times in the past. This time I noticed not as clean and very noisy. They don't clean every day either unless requested. However better than most hotels.
Stayed 2 nights in Apr 2024
Response from Shahinez on May 5, 2024
Dear Deborah,On behalf of my entire team, we're extremely sorry to hear that your stay was inadequate. We hope to have the opportunity to make a more positive, lasting impression in the near future.

8/10 Good

LIMING

Liked: Cleanliness, staff & service, property conditions & facilities
It is nice. But I don't like it 15$ parking per night.
Stayed 4 nights in Apr 2024

10/10 Excellent

Quintina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Apr 2024

6/10 Okay

Cameron

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason for 3 stars is that the pet fee is 150 I paid less for the hotel than that pet fee should be refundable if your dog doesn't create mess or destroy anything or atleast half refundable either way it is what it is great stay overall very relaxed.
Stayed 1 night in Apr 2024

6/10 Okay

Marisol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that we were able to check in before the suggested time
Stayed 1 night in Apr 2024

10/10 Excellent

Manuel

Traveled with family
It looks clean on the outside and it’s also clean on the inside.
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great location.
Stayed 1 night in Apr 2024

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator (at least one of them) was a bit scary but thankfully didn’t die on us. Breakfast was amazing. We were given a handicap room, which was unnecessary. Felt bad occupying a handicap room but it was extremely quiet which was nice. Close to highway but not noisy. Would visit again, just hope for a non-handicap room next time!
Stayed 6 nights in Mar 2024

8/10 Good

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Cleanliness
We had a crazy neighbor who made our stay a nightmare. But the front desk handled it and was very helpful, our room had a bad smell and it was a bit dirty but we were only there one night
Stayed 1 night in Apr 2024
Response from Shahinez on May 5, 2024
Dear Theresa,Thank you for your valuable feedback. I also want to thank you for sharing your inconvenient experience. I will coordinate with our staff immediately to ensure this issue is corrected.

10/10 Excellent

Howard

Traveled with family
Perfect place to retire for an evening after a long travel day!!
Stayed 1 night in Apr 2024
Response from Shahinez on May 5, 2024
Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

2/10 Terrible

Hayley

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Property didn’t give me the right room. When I confronted them they stated “oh we don’t have any available”. They did not offer any compensation.
Stayed 1 night in Apr 2024
Response from Shahinez on May 5, 2024
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. Thank you for your time.

10/10 Excellent

Odalys Velez

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent.
Stayed 6 nights in Apr 2024
Response from Shahinez on May 5, 2024
Dear Odalys,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

Shirlee

Liked: Cleanliness, staff & service, property conditions & facilities
When I first used the bathroom there were several long dark hairs under the toilet roll despenser. I quickly grabbed some toilet paper and flushed them before my husband could see them. Also, when staying several days, I always make the bed, put towels together in the bathroom and pick up everything and straighten up before we go out for the day, so the staff has less to do. When we came back the first day no one had even been in our room. The garbage was full & towels we still in the bathroom & coffee wasnt replintshed. I'm sure it was an oversight but was there a tag or something I was supposed to put on the door? I took the towels to a man outside the door and asked for coffee supplies and he accomidated me. Just a FYI in case iit was a new person being trained. We did very much enjoy our stay though.
Stayed 3 nights in Apr 2024

10/10 Excellent

Elizabeth, Liberty Hill

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, easy access to establishments.
Stayed 1 night in Aug 2023
Response from Shahinez on May 5, 2024
Dear Elizabeth,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet. Carpet throughout property was dirty.
Stayed 1 night in Apr 2024
Response from Shahinez on May 5, 2024
Dear Daniel,We appreciate you staying with us and sharing your experience. Thank you for your time.

10/10 Excellent

Theresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and helpful staff
Stayed 1 night in Apr 2024
Response from Shahinez on Apr 8, 2024
Dear Theresa,Thank you for taking the time to leave us such a wonderful review. We as a team are delighted that you enjoyed our services.

8/10 Good

Elisabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Shahinez on May 5, 2024
Dear Elisabel,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

Ryan

Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay at this hotel.
Stayed 1 night in Apr 2024
Response from Shahinez on Apr 8, 2024
Dear Patricia,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest, we look forward to your next stay.

10/10 Excellent

Marlena

Stayed 6 nights in Mar 2024

10/10 Excellent

lisa

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Shahinez on Apr 8, 2024
Dear Lisa,Thank you for taking the time to leave us a review. We look forward to hosting your next stay here at Springhill Suites Rancho Bernardo.

10/10 Excellent

Bill, San Diego

Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested a quiet room and was put on the top floor. I honestly never heard anyone. I was on the freeway side and it was not a problem as there are dual pane windows. I would recommend as well as stay again.
Stayed 2 nights in Mar 2024
Response from Shahinez on Apr 8, 2024
Dear Tina,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest, and we look forward to your next stay.

10/10 Excellent

Ajin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Shahinez on Apr 8, 2024
Dear Ajin,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, pool and hot tub were warm, breakfast was plentiful, beds were soft/comfy and all 6 kids had a great time!
Stayed 2 nights in Apr 2024
Response from Shahinez on Apr 8, 2024
Dear Jessica,We are delighted to hear that you enjoyed your stay with us here at Springhill suites Hotel. Thank you for your feedback.

8/10 Good

Breanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, family friendly and for the most part walls were pretty soundproof. However, we happened to be staying when a high school lacrosse team was staying and they were pretty loud. Also, when we first arrived, all of the tv’s were down for maintenance. Ours was down for almost four hours which was an inconvenience since we have little ones. We wanted to rest and let them watch some tv but that didn’t happen. According to the maintenance technician, it has never happened at this hotel so we just had bad luck that day. Breakfast was good, probably one of the best I’ve had at a hotel and their coffee is great. Front desk staff is very friendly and our room was clean. However, our room wasn’t cleaned or picked up our second day. Not sure if they only clean rooms when you check out but we had to take out our own trash a few times. Other than that we enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Shahinez on Apr 8, 2024
Dear Breanne,Thank you so much for your detailed feedback. We are glad to hear that overall you enjoyed your stay with us. We apologize for the inconvenience with the TV maintenance and the noise from the lacrosse team. We hope you will consider staying with us again in the future, and we will make sure your next stay is even better. Thank you again for your feedback.

10/10 Excellent

Tiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the facilities on the property. A dislike for me is that sometimes there isn’t a person at the front desk. Overall, the service was awesome and my family and I enjoyed our stay.
Stayed 4 nights in Mar 2024
Response from Shahinez on Apr 8, 2024
Dear Tiana,Your insight is integral to our ability to continue to improve our service. Thank you for your feedback.

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed!
Stayed 1 night in Mar 2024
Response from Shahinez on Apr 8, 2024
Dear Terri,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

6/10 Okay

Laurie

Traveled with family
Liked: Staff & service
Disliked: Amenities
It is an old property. No amenities in the bathroom. Carpet very old. But the staff was very nice and helpful, we l iked that the price included parking, still overpriced for the area, etc.
Stayed 1 night in Mar 2024
Response from Shahinez on Apr 8, 2024
Dear Laurie,Your insight is integral to our ability to continue to improve our service. Thank you for your feedback.

6/10 Okay

Bonnie

Stayed 3 nights in Mar 2024

6/10 Okay

Shonda

Traveled with family and small children
The trash cans on the room did not have bags. I did not know parking cost 15 dollars until after I checked in and the front desk asked for my card.
Stayed 1 night in Mar 2024
Response from Shahinez on Apr 8, 2024
Dear Shonda,We appreciate you staying with us and sharing your experience. Thank you for your time.

10/10 Excellent

JOSE A. LOMELI

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in amd out, clean
Stayed 1 night in Mar 2024
Response from Shahinez on Apr 8, 2024
Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excellent

Lilija

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. Clean room, delicious breakfast, very good location.
Stayed 2 nights in Mar 2024
Response from Shahinez on Apr 8, 2024
Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excellent

Hector

Stayed 1 night in Mar 2024
Response from Shahinez on May 5, 2024
Dear Hector,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff!
Stayed 2 nights in Mar 2024
Response from Shahinez on Mar 26, 2024
Dear Jean,Thank you for taking the time to leave us a review. Our staff will be very appreciative to hear your feedback. We also look forward to your next stay here at Springhill Suites Rancho Bernardo.

6/10 Okay

Nancy, Long Beach

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shahinez on Mar 26, 2024
Dear Nancy,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

6/10 Okay

Cynthia

Traveled with partner
Disliked: Staff & service
Overall the stay was not terrible. The front desk staff were not the friendliest people nor the most accommodating. Also the room should be cleaned every 2 days but during out 6 night stay our sheets were not changed once...
Stayed 5 nights in Mar 2024
Response from Shahinez on Mar 24, 2024
We appreciate you staying with us and sharing your experience. Thank you for your time.

10/10 Excellent

Kenneth

Traveled with family
Liked: Amenities, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from Shahinez on Mar 24, 2024
Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excellent

Chelsea

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! The property is exceptionally clean, the staff is really nice, and it’s overall pretty quiet. There’s a gas/convenience store, a restaurant, bar and fast food in the same vicinity. Their breakfast had a lot of options, there was plenty of seating. Will stay again.
Stayed 2 nights in Mar 2024
Response from Shahinez on Mar 24, 2024
Thank you for taking the time to leave us such a wonderful review. We as a team are delighted that you enjoyed our services.