Bar (on property)

Reviews of Sheraton Mission Valley San Diego Hotel

4 out of 5
Sheraton Mission Valley San Diego Hotel
1433 Camino Del Rio S, San Diego, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 613 out of 1101 reviews" "
Rating 8 - Good. 226 out of 1101 reviews" "
Rating 6 - Okay. 111 out of 1101 reviews" "
Rating 4 - Poor. 85 out of 1101 reviews" "
Rating 2 - Terrible. 66 out of 1101 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Devender

Disliked: Cleanliness, staff & service, property conditions & facilities
Does not have good standards
Stayed 1 night in May 2024

6/10 Okay

MEI

Disliked: Cleanliness, property conditions & facilities
The hotel facilities are outdated and in need of modernization.
Stayed 1 night in May 2024

4/10 Poor

Ehab, TEMECULA

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not only TV service was analog but it didn't even work.
Stayed 1 night in May 2024
Response from Mike on May 25, 2024
Thank you Ehab for taking the time to submit a review about your recent experience with us. I apologize that you decided to provided a low score related to the TV service in your room. Hopefully you brought this to our attention and allowed us to try to make it right prior to this low score.

8/10 Good

Humberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very amazing! Super friendly. Only thing I did not like was the room we were placed in a room were it’s convenient for someone with disabilities but not for us.
Stayed 1 night in May 2024
Response from Mike on May 22, 2024
Thank you Humberto for taking the time to submit a review about your recent experience with us. I apologize that you were placed in an ADA room. Hopefully you will consider staying with us again.

10/10 Excellent

Vitthal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on May 22, 2024
Thank you Vitthal for taking the time to submit a review about your recent experience with us. We appreciate the 5 out of 5 rating. Hopefully next time you are in the area, you will consider staying with us again.

10/10 Excellent

Miguel, Fresno

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was really tight. Other than that it was great.
Stayed 1 night in May 2024
Response from Mike on May 21, 2024
Thank you Miguel for taking the time to submit a review about your recent experience with us. I would like to apologize that you felt that parking was too tight. Hopefully despite this, you will consider staying with us again in the future.

10/10 Excellent

Jesus

Liked: Amenities
Great!
Stayed 2 nights in May 2024
Response from Mike on May 20, 2024
Thank you Jesus for your GREAT review! We appreciated you taking the time to share about your experience. Hopefully you will stay with us again and, allow us to provide another GREAT stay in the future!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riki was incredible checking us in and providing exemplary customer service. Beautiful property and room. Thank you Riki for all of your help making our stay incredible. A beautiful choice for a weekend in San Diego
Stayed 1 night in May 2024
Response from Mike on May 16, 2024
Thank you Jeffrey for taking the time to submit a review about your recent experience with us. I cannot tell you how much you special shout out to Riki and his efforts means. He is a great guy and wonderful hospitality professional. Hopefully we can all count on you returning in the future!

10/10 Excellent

Martha, santa clarita

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in May 2024
Response from Mike on May 16, 2024
Thank you Martha for taking the time to submit a review about your recent experience with us. We are pleased to hear that you enjoyed your stay. Hope to welcome you back soon.

10/10 Excellent

Madinabonu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice 👍 but we couldn’t use the pool.
Stayed 1 night in May 2024
Response from Mike on May 22, 2024
Thank you for taking the time to submit a review about your recent stay with us. Hopefully next time, you will have the opportunity to enjoy our pool!

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on May 16, 2024
Thank you Ramon for taking the time to submit a review about your recent experience with us. We are pleased to see the 5/5 score for your stay. Glad that you enjoyed yourself and hope you consider returning again soon.

10/10 Excellent

EDUARDO DEL VILLAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed
Stayed 2 nights in May 2024
Response from Mike on May 13, 2024
Thank you Eduardo for taking the time to submit a review about your recent experience with us. We are pleased to hear that you enjoyed your stay. Hopefully you will consider staying with us again.

4/10 Poor

Barbara

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms much too small for the price. Expedia said breakfast was included but it wasn’t. For that price I expect at least a cup of coffee.
Stayed 1 night in May 2024
Response from Mike on May 9, 2024
Thank you Barbara for taking the time to submit a review about your recent experience with us. I apologize that the room and amenities did not meet your expectations. I am hopeful that you mentioned this to the team and at least gave them the opportunity to address this prior to your low scoring review.

10/10 Excellent

Bhawana

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall experience.
Stayed 1 night in May 2024
Response from Mike on May 6, 2024
Thank you Bhawana for taking the time to submit a review about your recent experience with us. We appreciate the 5 out of 5 rating for your stay. Hopefully next time you are in the area, you will consider staying with us again.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on May 7, 2024
Thank you Diego for taking the time to submit a review about your recent experience with us. We are pleased that you had a positive stay. Hopefully next time you are in the area, you will stay with us again.

8/10 Good

Sona

Stayed 4 nights in Apr 2024
Response from Mike on May 25, 2024
Thank you Sona for taking the time to submit a review about your recent experience with us. I am hopeful if there were any detractors to your experience, you brought them to our attention and allowed us the opportunity to address them for you.

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always spotlessly clean and staff if wonderful
Stayed 1 night in May 2024
Response from Mike on May 4, 2024
Thank you Mary for taking the time to submit a review about your recent experience with us. We are thrilled to read the positive comments that you left. Hopefully you will consider staying with us again next time you have the opportunity to do so.

8/10 Good

Rammil

Stayed 1 night in May 2024
Response from Mike on May 24, 2024
Thank you Rammil for taking the time to submit a review about your recent experience with us. We are pleased to hear that you enjoyed your stay, even through it wasn't perfect. Hopefully you will consider staying with us again.

10/10 Excellent

Nadine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and updated, staff was very courteous and convenient
Stayed 2 nights in Apr 2024
Response from Mike on May 3, 2024
Thank you Nadine for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had positive interactions with our team! They are truly the ones that make us a 5 out of 5!

4/10 Poor

Rosemarie

Traveled with partner
Disliked: Property conditions & facilities
Carpet torn,no where to hang bath towels, channels don't come in on TV, someone charged wine to my room
Stayed 1 night in May 2024
Response from Mike on May 3, 2024
Thank you Rosemarie for taking the time to submit a review about your recent experience with us. I would like to apologize for the challenges that you had while you were here. I am hopeful that you let the team know in person, and gave them the opportunity to try to make things right prior to the 2 out of 5 review.

10/10 Excellent

Arturo, Indian Wells

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stay here at least 2x per month for business. Easy check in and easy parking.
Stayed 1 night in May 2024
Response from Mike on May 4, 2024
Thank you Arturo for taking the time to submit a review about your recent stay with us. We appreciate both you and your wife's loyalty to our property. Hope to see you both again soon!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front death staff was extremely helpful, very friendly. Hotel has an easy to access location. Quite the upscale place I enjoyed it
Stayed 2 nights in Apr 2024
Response from Mike on May 2, 2024
Thank you Thomas for taking the time to submit a review about your recent experience with us. We are pleased that you had a positive stay. Hope to welcome you back in the future!

10/10 Excellent

Taiwo

Stayed 1 night in Apr 2024
Response from Mike on May 20, 2024
Thank you Taiwo for taking the time to submit a review about your recent experience with us. We appreciate you staying with us, and hope that you will consider returning next time you are in the area.

10/10 Excellent

Yeshillari

Stayed 1 night in Apr 2024
Response from Mike on May 7, 2024
Thank you Yeshillari for taking the time to submit a review about your recent stay with us. Its great to see the 5 out of 5 score! Hope to welcome you back sooner then later!

8/10 Good

BASUKI, New York

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Could be more restaurants around within walking distance or hotel restaurant could provide more options
Stayed 3 nights in Apr 2024
Response from Mike on Apr 15, 2024
Thank you for taking the time to submit a review about your recent experience with us. We would like to apologize that you did not find some of the good eateries in the area. Hopefully you will consider staying with us again in the future!

10/10 Excellent

Cameron

Stayed 1 night in Apr 2024
Response from Mike on May 2, 2024
Thank you Cameron for taking the time to submit a review about your recent experience with us. We are pleased that you had a positive stay. Hope to welcome you back in the future!

10/10 Excellent

roy

Liked: Cleanliness
It’s okay for Mission Valley
Stayed 1 night in Apr 2024
Response from Mike on Apr 12, 2024
Thank you Roy for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had an "okay" stay. Hopefully you will consider staying with us again!

10/10 Excellent

Siddharth

Stayed 1 night in Apr 2024
Response from Mike on May 1, 2024
Thank you Siddharth for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a positive stay. Hopefully you will consider staying with us again.

10/10 Excellent

Suzanne

Liked: Staff & service, property conditions & facilities
The bathroom doesn't have an exhaust fan so after you shower it gets very humid/wet in the room. Also, the AC vent needed to be cleaned.
Stayed 3 nights in Mar 2024
Response from Mike on Apr 11, 2024
Thank you for taking the time to submit feedback on your recent experience with us. We are pleased to hear that you had a positive stay, despite the few items that you pointed out. Hopefully you will still consider staying with us again in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 9, 2024
Thank you Rebecca for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a pleasant stay with us. Come back and see us again soon!

10/10 Excellent

Jeremy

Stayed 1 night in Apr 2024
Response from Mike on Apr 29, 2024
Thank you Jeremy for taking the time to submit a review about your recent experience with us. We are delighted to hear that you had a positive stay! Hopefully you will consider staying with us again in the future.

4/10 Poor

Julia

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I didn’t like the front person that worked Sunday evening. Very cold and not friendly.! Black lady
Stayed 1 night in Apr 2024
Response from Mike on Apr 9, 2024
Thank you Julia for taking the time to submit a review about your recent experience with us. I would like to apologize that you did not have a pleasant interaction with our team. I will review who that interaction was with, and address it personally. I apologize again.

10/10 Excellent

Barbara

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Clean, safe, and not what some folks posted. I did not encounter any rudeness, broken toilets, sink or shower. Towels were for 3 people and more than enough. As for the buffet, it’s not for everyone but the food could be a little warmer. More than enough options to choose from. Overall 5 stars for this property. Oh and minutes away from the SD Zoo.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 8, 2024
Thank you Barbara for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a remarkable stay with us. Hopefully next time you return to the area, you will stay with us again.

10/10 Excellent

Nancy

Stayed 2 nights in Apr 2024
Response from Mike on Apr 29, 2024
Thank you Nancy for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a great stay! Hopefully you will consider staying with us again in the future.

8/10 Good

Miguel

Stayed 1 night in Apr 2024
Response from Mike on Apr 29, 2024
Thank you Miguel for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a great stay! If there was an area in which we fell short from delivering a perfect stay for you, hopefully while you were here you mentioned it to the team.

2/10 Terrible

Darya

Traveled with family
Terrible experience
Stayed 1 night in Apr 2024
Response from Mike on Apr 4, 2024
Thank you Darya for taking the time to submit a review a review about your recent stay. I would like to apologize that you did not have a positive experience. I am hopeful that you brought this to our attention and allowed us to address any area in which we fell short.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. Room was comfy, clean and good size. Pool and hot tub area could have used some towels....but nice. Pricey breakfast buffet! Great staff!
Stayed 5 nights in Mar 2024
Response from Mike on Apr 2, 2024
Thank you Donna for taking the time to submit a review about your recent experience with us. We are pleased that you had a positive stay. Hopefully you will consider staying with us again in the future!

2/10 Terrible

Sue

Stayed 1 night in Mar 2024
Response from Mike on Apr 1, 2024
Thank you Sue for taking the time to submit a review about your experience with us. We would like to apologize that you did not have a positive stay. Hopefully you brought your dissatisfaction to our attention and allowed us the opportunity to address these for you.

8/10 Good

Althea

Traveled with family
Liked: Cleanliness, staff & service
Good location. Easy parking. Right off the freeway so there is traffic noise. Hotel is a little dated, cracking peeling around the shower head in our room, elevators a little creaky. Staff is attentive, welcoming and friendly.
Stayed 2 nights in Mar 2024
Response from Mike on Apr 1, 2024
Thank you Althea for taking the time to submit a review about your recent experience with us. We are pleased that overall you had a positive stay and great interactions with our team. We are however apologetic that the hotel is showing signs of age.

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mike on Apr 1, 2024
Thank you Gabriella for taking the time to submit a review about your recent experience with us. We are pleased that you seemed to have a good stay with us. Hopefully you will consider staying with us again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mike on Mar 30, 2024
Thank you Chris for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a positive stay. Hopefully you will consider staying with us again.

10/10 Excellent

Carmen, Whittier

Stayed 2 nights in Jan 2024
Response from Mike on Mar 30, 2024
Thank you Carmen for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a positive stay. Hopefully you will consider staying with us again.

8/10 Good

Steven, TACOMA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So first with positives. Staff were incredibly nice and pleasant. The pool was nice as well as the jacuzzi. But.. The hotel seems to be one of those past its prine. My room had a misalligned window (probably due to age) that couldn't be closed completely. Due to the proximity to the freeway it was a bit noisy. Also the restaurant was not good. And expensive! $24 for a breakfast buffet! $25 nightly parking fee? Seems as if the main profit driver for the place is the "add ons". But the staff was nice.
Stayed 7 nights in Mar 2024
Response from Mike on Mar 29, 2024
Thank you Steven for taking the time to submit a review about your recent stay with us. I am pleased to hear that there were some positives during your time with us. I would like to apologize that you did not enjoy our restaurant or the parking fees. Hopefully despite the negatives, you will return due to the positive interactions that you had with the team. Thanks.

10/10 Excellent

Blanca

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the parking fee, that should already be included in the room fee.
Stayed 2 nights in Mar 2024
Response from Mike on Mar 28, 2024
Thank you Blanca for taking the time to submit a review about your recent stay. I apologize that you did not agree with being charged for parking when parking with us. Regretfully we cannot just arbitrary include it in the price of the room, as there are some guests who are not parking and that would not be correct for them. Thank you again for staying with us.

10/10 Excellent

Michele

Stayed 1 night in Mar 2024
Response from Mike on Apr 16, 2024
Thank you Michele for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a positive stay. Hopefully you will consider staying with us again.

8/10 Good

Lisa

Traveled with family
Good location for a San Diego hotel. Nice staff Had everything you need for a no frills hotel
Stayed 2 nights in Mar 2024
Response from Mike on Mar 25, 2024
Thank you Lisa for taking the time to submit a review about your recent experience with us. We are pleased to hear that overall you seemed to enjoy your stay. Hopefully you will consider staying with us again.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mike on Mar 26, 2024
Thank you Amber for staying with us! Thank you also for taking the time to compose a review about your stay. We are pleased to hear that you enjoyed yourself. Hopefully any area in which we could have improved for you, you let us know while you were here. Thank you again.

8/10 Good

MELISSA

Traveled with family
Overall property was ok but was dated. Room was clean but old furnishings. Room faced hill and was quiet. Breakfast buffet was so so and was i overpriced. I did not eat dinner at restaurant so cannot comment.
Stayed 1 night in Mar 2024
Response from Mike on Mar 19, 2024
Thank you Melissa for taking the time to submit a review about your recent experience with us. I would like to apologize that the stay was not perfect. Hopefully you brought your dissatisfaction to our teams attention and allowed them to try to make it right for you.

2/10 Terrible

Olivia

Stayed 1 night in Mar 2024
Response from Angelina B. on Apr 8, 2024
Dear Olivia,Thank you for taking the time to complete our survey regarding your recent stay at Sheraton Mission Valley. Your feedback is essential in our effort to improve our guest experience. Any specific details you can share about your stay will help us to get better. Please reply to this email with any comments you’d like to share.We look forward to hearing from you.

10/10 Excellent

Roxanna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Mar 2024
Response from Mike on Mar 18, 2024
Thank you Roxanna for taking the time to submit a review about your recent experience with us. We are pleased to hear that we provided you with a perfect stay. Hopefully you will stay with us again in the future.