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Overview of Extended Stay America San Francisco-San Carlos

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Studio, 1 King Bed, Non Smoking

3.6/5 guest room rating
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

4/5 guest room rating
  • 301 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio, 2 Queen Beds, Non Smoking

3.8/5 guest room rating
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

Studio, 2 Double Beds, Non Smoking

4.5/5 guest room rating
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

Studio, 1 Queen Bed, Non Smoking

3.9/5 guest room rating
  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

Overall score and ratings

3.4
Rating 5 - Excellent. 189 out of 698 reviews
5 - Excellent 27%
Rating 4 - Good. 175 out of 698 reviews
4 - Good 25%
Rating 3 - Okay. 139 out of 698 reviews
3 - Okay 20%
Rating 2 - Poor. 98 out of 698 reviews
2 - Poor 14%
Rating 1 - Terrible. 97 out of 698 reviews
1 - Terrible 14%

3.5/5

Cleanliness

3.5/5

Staff & service

3.3/5

Amenities

3.5/5

Property conditions & facilities

5/5 Excellent

Business traveler, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
The staff are always very helpful and accommodating. Rita the Office Girl was extremely professional and very concerned about my comforts and my little dog also. She assigned us to an excellent room on the lower floor tha was perfect!
Stayed 1 night in Mar 2021

1/5 Terrible

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very cold and the heater takes Forever to heat The room there’s no heating vent in the bathroom it’s freezing. There’s no coffee machine and the staff don’t even offer any info about amenities. Eilyn at the front desk only answer is” I don’t have anything available” TERRIBLE PlACE TO STAY...🙁☹️
Stayed 1 night in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total Package
The room was so clean once we got in and on top of that, the bed was comfy and felt great! On top of that, the lady at the front desk was so sweet and nice and had the best attitude while communicating with me! Great hotel.
Stayed 1 night in Aug 2020

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