100 west and 400 south from Cruz Roja, Uruca, San Jose
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dirty room/sheets/bathroom/room floor but AMAZING staff! AMAZING CHEF! (Just hair everywhere and hair on the sheets too)
Bradley
Stayed 1 night in Apr 2024
Response from ivan on May 1, 2024
thank you !
8/10 Good
Jeanne
Traveled with partner
Apr 23, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was friendly and helpful. The grounds are nice, and it's quiet. The room is dated and run-down and the kitchen not very well stocked (no plates, no functional coffee maker, broken hinges). We stayed for a week after my husband had surgery, and it was fine for that.
The staff is great. We amstay regularly, they ket my folks stay in the room with us till a late flight and made their last day here comfortable.
Joshua
Stayed 1 night in Mar 2024
Response from ivan on Mar 11, 2024
thank you so much !
4/10 Poor
Adrian
Feb 29, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
La cama súper dura, el baño la ducha no funcionaba y en la mitad de la noche había muchísimo ruido de arriba.
Adrian
Stayed 1 night in Feb 2024
Response from ivan on Feb 29, 2024
estimado adrian la disculpa del caso , la proxima vez puede avisar recepcion para cambiarla de habitacion y /o sopucionarle el problema
6/10 Okay
Arnold
Traveled with partner
Feb 28, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly. Facilities were very outdated and not well maintained. Price was affordable. We stayed here because nothing else in the area was available on a short notice.
Arnold
Stayed 3 nights in Feb 2024
Response from ivan on Feb 28, 2024
thank arnold for the feedback , we check inmediatly your room !
10/10 Excellent
Maria
Traveled with family and small children, Traveled with family
This was a pleasant place to stay. I was here for one evening and found it to be all I expected. The breakfast was good and hearty and staff were very sweet and patient with poor Spanish. There is a supermarket down hill and neighborhood feels safe quiet. Recommend.
The room was filthy. Mold in the shower and shower curtains. Moulding around the doors was full of grime. Also the room (and other rooms in the vicinity as our friends were across from us) was located near the A/C system for the building, so although we had the A/C off during the night there was continuous noise w units turning on and off with loud metallic banging. When we asked to change rooms they claimed they had nothing to offer….
Veronica
Response from ivan on Feb 16, 2024
we try our best veronica we offer you to swich the room but finally ws not possible , is the only room we have in this position in front of the street , the only one
Room smells bad, like it has been smoked in and the moldy/smoke smell is just stuck in the walls or mattress. Really bad slept with windows open. Room 211, second time in this room and sheets were worn and not so fresh looking.
Fabrizio
Stayed 1 night in Jan 2024
Response from ivan on Feb 1, 2024
we are so sorry , we check the room 211 inmediatly , next time please ask for another room at reception please !
It is motel with basic room. Small windows. Four of the 6 lights in the room didnt work. No head board. Just sement wall to rest on. There is a deposite to enter the room. I was told their car for the aiport was $40 to $45 when the uber was only $10.
abdulreza
Stayed 1 night in Jan 2024
Response from ivan on Jan 29, 2024
dear guest we try our best , we offer to swich your room and you denied , we are so sorry
One of the beds in the room the springs were broken and hitting the platform under it. The air conditioning wasn’t adjustable only one fan speed, toilet paper holder was broken. Cheap pillows, we have stayed at this property before several times and it’s showing decline. They are always working on the pool and always there’s construction. No noise limitations we had to take a handicap room that was off the pool and people talked in and conversation all night long. The only thing going for this place is the location in Santa Anna is pretty good. The staff also seem not to care anymore. I think that’s our last stay at hotel Louisiana although we’ve been going there for over 10 years.
Larry
Stayed 1 night in Dec 2023
Response from ivan on Dec 31, 2023
Larry 10 year with us an you feedback us in this way , without call me , or call some guy in reception, we worl hard every day for take care our guest , swich the room if is necesary or fix the problem , the only way is to ask when you are in !
we are so sorry christopher your reservation was a special price with no cancelacion o refund ! you check out 1 night befoure but with this special offer there is noi refund ! we are so sorry
Kind of noisy in the night, but then again, a lot of hotels are! Also, the hot water is very "iffy". Had to pay $11 per night for an extra car. All that said, I have gone there for many years, and plan on coming back for more. It is great for a budget-priced hotel, and everyone is super diligent and nice!
Dear Jason, you cannot hit your dog, that is against our values and the laws of Costa Rica. The lady in the room next to you filed a complaint against you for animal abuse and we had to call the police to stop this abuse of the animal!
I have been staying here for many years they remodeled, mini rooms, and at least in the room I stayed in was fantastic. The receptionist was extremely helpful and polite.
Tony
Stayed 1 night in Aug 2023
Response from ivan on Aug 3, 2023
thank you so much Tony , we are feel like your home
8/10 Good
John
Jul 24, 2023
John
Stayed 2 nights in Jul 2023
Response from Yency. Front desk manager. on Jul 25, 2023
Dear JohnThank you for your rating, we hope that you can come again, it will be a pleasure for us to provide our service.