1 Bedroom Apartment | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Reviews of HiBird- Apartment and Suites Hotel

4 out of 5
HiBird- Apartment and Suites Hotel
1112 Av. Ashford, San Juan, San Juan

Reviews

9.6

Exceptional

Rating 10 - Excellent. 17 out of 20 reviews" "
Rating 8 - Good. 2 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't anything we didn't like. We originally had a different place that turned out to be a nightmare. This made up for it and allowed us to enjoy the rest of our vacation. It was nice, space was comfortable, and staff were friendly.
Stayed 4 nights in Mar 2024
Response from Hector Medina on Apr 23, 2024
It's wonderful to hear that we were able to make your stay enjoyable and help you recover from a challenging experience elsewhere. We're delighted that you found our space comfortable and our staff friendly. Thank you for sharing your positive feedback with us!

10/10 Excellent

daniel, brooklyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great. Beach is a few steps away. Hotel staff very friendly and helpful.
Stayed 6 nights in Apr 2024
Response from Jean Alverio on Apr 19, 2024
Hello Daniel,We are pretty happy that you enjoyed your stay with us. We are looking forward to host you in a near future again.

10/10 Excellent

Noah

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time! The property was great, staff was friendly, and loved our room! Would love to come back again if we are in San Juan
Stayed 1 night in Apr 2024
Response from Jean Alverio on Apr 19, 2024
Hello Noah,We are pretty happy that you enjoyed your time with us. We would love to host you again sometime in the future.

10/10 Excellent

Vanecia Joan, Zebulon

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 3 nights in Apr 2024
Response from Jean Alverio on Apr 17, 2024
Hello Venecia,We are pretty greatfull that you enjoy your stay with us. We will like to hear from you if you think something can be done better in our property or any new improvements that you will like to se in a future stay with us.

10/10 Excellent

Larhonda

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Jean Alverio on Apr 17, 2024
Hello Larhonda,We are pretty greatfull that you enjoy your stay with us. We will like to hear from you if you think something can be done better in our property or any new improvements that you will like to se in a future stay with us.

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities
Hector was fantastic, and the rest of the staff and stay was awesome. Great restaurant downstairs too
Stayed 6 nights in Mar 2024
Response from Andrés Díaz on Apr 9, 2024
We're thrilled to hear that Hector and the rest of our staff provided you with fantastic service during your stay. It's wonderful to know that you enjoyed your experience with us, including the amenities and dining options. Thank you for your kind words, and we hope to welcome you back again soon for another memorable stay!

10/10 Excellent

Minyoung, Scarsdale

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Héctor on Apr 10, 2024
Thank you for letting us know you had a wonderful time with us! We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Angela

Stayed 4 nights in Mar 2024
Response from Hector Medina on Apr 23, 2024
Thank you for the positive review!

8/10 Good

Olga

Liked: Amenities
The pillows and the bed is not so good
Stayed 4 nights in Mar 2024
Response from Joshua on Mar 25, 2024
Thank you for choosing to stay at HiBird Apartments and Suites Hotel and for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the comfort of the pillows and bed during your stay. Please rest assured that we take your comments seriously and will address this matter with our team to ensure that we continue to improve our accommodations and provide the best possible experience for our guests.We appreciate your constructive feedback and hope to have the opportunity to welcome you back in the future, providing you with a more comfortable and enjoyable stay.

10/10 Excellent

Ana Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very attentive and friendly staff. Loved the accommodations with well stocked kitchenette .
Stayed 5 nights in Mar 2024
Response from Jean Alverio on Mar 23, 2024
We are pretty happy that you enjoy your stay with us.Hope to se you again really soon.

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly, loved the aesthetic!
Stayed 1 night in Mar 2024
Response from Andres on Mar 19, 2024
HelloWe're thrilled to hear that you enjoyed your stay with us and had an excellent experience. Thank you so much for your kind review and for taking the time to share it! We look forward to welcoming you back in the future. See you soon!Best regards,

8/10 Good

Jeoff

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Juan was outstanding! True gentleman!
Stayed 4 nights in Mar 2024
Response from Jean Alverio on Mar 17, 2024
Glad you enjoyed your stay with us and like our outstanding staff.Hope to see you soon

10/10 Excellent

Luz, Collingwood

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was our first time staying in Condado. HiBird was a great choice. Staff were so friendly and helpful. Place is perfect for families. Room was comfortable, clean and everything we needed. The pool are was very nice, cozy. We will definitely go back.
Stayed 3 nights in Mar 2024
Response from Jean Alverio on Mar 14, 2024
We are really happy that you enjoyed your time with us, and will be more than happy to see you again soon.

6/10 Okay

Tyler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was good, except the water in the showers was not as hot as you would expect. The hottest temperature was more like “luke-warm”
Stayed 5 nights in Mar 2024
Response from Jean Alverio on Mar 13, 2024
We are really sorry to hear about that. We are doing are best to help all our guest to improve and personalize the experience for everyone.Hope to see you again soon and make it even better.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was smooth and professional. Rooms are perfect!
Response from Jean Alverio on Mar 13, 2024
We are pretty happy that you enjoy your stay with us. We will be more than happy to have you with us back again at any time.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was super nice and they accommodated me every single time I needed assistance.I will be visiting again and definitely staying here I recommend this hotel 20/20.
Stayed 5 nights in Mar 2024
Response from Jean Alverio on Mar 8, 2024
We are pretty happy that you enjoy your stay with us, and will be more than ready to make even better your next stay with us.