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Reviews of Comfort Suites Sanford

2.5 out of 5
Comfort Suites Sanford
Highway 421 & Bragg Street, Sanford, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 249 out of 512 reviews" "
Rating 8 - Good. 150 out of 512 reviews" "
Rating 6 - Okay. 55 out of 512 reviews" "
Rating 4 - Poor. 34 out of 512 reviews" "
Rating 2 - Terrible. 24 out of 512 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sevinc

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
We stayed at this hotel during the UNC graduation weekend. We received 2 rooms on the entrance floor. Both rooms were moldy and smelly. You can hardly breathe. Won’t stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Crystal

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was spacious but the pull out couch was broken, the carpet in the room was dirty, and the pool was conveniently closed however advertised in the booking.
Stayed 1 night in May 2024

10/10 Excellent

Amelia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
It was okay!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Shelly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and kind. Hotel was very clean.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joshavel

Liked: Cleanliness, staff & service, property conditions & facilities
I like it all
Stayed 4 nights in Mar 2024

10/10 Excellent

Sara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating from the moment we walked in till the moment we left.
Stayed 1 night in Mar 2024

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness
Had a problem with check in. Clerk did not know how to handle reservation through Expedia. Price I paid was excess for this hotel.
Stayed 2 nights in Mar 2024
Response from Erica on Mar 21, 2024
Thank you for taking the time to complete our survey. We would like to extend our apologies for any unpleasant experience you had with us. We take all feed back and apply it. We hope to get a chance to serve you again in the future.

10/10 Excellent

Maribel

Business traveler, Traveled with family
Mrs. Deanna Thank You for the insight given on the town. My aunt and I appreciate all you had to say. Mrs. Deanna is an example of what a quality employee is.
Stayed 1 night in Feb 2024
Response from Erica on Mar 21, 2024
Thank you so much for taking the time to complete our survey. It was our upmost pleasure surving you and your family. We hope to see you again soon.

10/10 Excellent

Joshavel

Business traveler
Liked: Amenities
Nice people, and pretty clean
Stayed 1 night in Feb 2024
Response from Erica on Mar 21, 2024
Thank you for taking the time to complete our survey it was our pleasure surving you. Hope to see you again soon.

10/10 Excellent

Phaedra

Loved my stay
Stayed 1 night in Feb 2024
Response from Erica on Mar 21, 2024
Thank you for taking the time to complete our survey it was our pleasure surving you. Hope to see you again soon.

10/10 Excellent

Ryan

Stayed 1 night in Feb 2024
Response from Erica on Mar 21, 2024
Thank you for taking the time to complete our survey. We are glad to see that you enjoyed your stay hope to see you again soon.

10/10 Excellent

Keilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Erica on Mar 21, 2024
Thank you for taking the time to complete our survey it was our pleasure surving you. Hope to see you again soon.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erica on Mar 21, 2024
Thank you for taking the time to complete our survey it was our pleasure surving you. Hope to see you again soon.

10/10 Excellent

helena, southampton

Traveled with family
Liked: Cleanliness, amenities
Super clean! Really nice staff
Stayed 2 nights in Feb 2024
Response from Erica on Mar 21, 2024
Thank you for taking the time to complete our survey it was our pleased surving you.Hope to see you again soon

6/10 Okay

Jorge

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Erica on Mar 21, 2024
Thank you for taking the time to complete our survey it was our pleasure surving you. Hope to see you again soon.

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough lights in the room. No makeup mirror. Did not have a shower curtain - had to ask for one. No 24 hour coffee in the lobby. No tv in the breakfast section. Staff was very friendly.
Stayed 2 nights in Jan 2024

10/10 Excellent

MALCOLM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay one of my Favorite Hotels to visit
Stayed 1 night in Jan 2024

10/10 Excellent

Murshed

Stayed 1 night in Dec 2023

10/10 Excellent

Seth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice renovations and friendly staff
Stayed 2 nights in Nov 2023

6/10 Okay

Marian, Washington

Traveled with family
Liked: Amenities
I used to always stay here, but I will not next time, the "accessible" room, is not accessible, cannot use the bathroom with a wheelchair, and the shower and closet, and toilet is Not accessible ,be en though they claim it passed city inspection
Stayed 1 night in Nov 2023

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel twice. We have been pleased with all aspects of the service. The check-in was easy and the staff were accommodating and friendly
Stayed 3 nights in Nov 2023

8/10 Good

Sandra

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

6/10 Okay

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel was in the middle of a remodel and our room was half way done it seems. Bathroom was atrocious with shower hanger dangling. Pool was also being remodeled and we chose this place due to indoor pool.
Stayed 6 nights in Oct 2023

10/10 Excellent

Zhae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Get new matresses
The Comfort Inn was good to us. They could use some new mattresses though. The mattresses are very basic like the ones you’d buy for $89 at a random big lots on the side of the road. Breakfast was great, had something for the whole family.
Stayed 1 night in Oct 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rest at end of long day
Stayed 2 nights in Oct 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was friendly, breakfast was good.
Stayed 1 night in Oct 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

10/10 Excellent

Leigh

Stayed 1 night in Oct 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

10/10 Excellent

Glenn

Liked: Amenities
My trip was a quick overnight stay as I arrived much later than I had anticipated. The hotel was very nice.
Stayed 1 night in Oct 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
When I left my iPad in the room, the housekeeper turned it in and they called me, what great service!
Stayed 1 night in Oct 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

8/10 Good

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Parts of the flooring in the common area are cracked and broken.
Stayed 1 night in Oct 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

4/10 Poor

Cameron

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Too dirty to stay
Me and family were not able to stay at the hotel due the room being dirty and additional rooms were not available. There were crumbs in the sheets and you can tell they weren’t changed in a while. There was also a dead cricket and water bug or roach shell on the carpet.
Stayed 1 night in Oct 2023

10/10 Excellent

walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

10/10 Excellent

almena

Stayed 1 night in Oct 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

8/10 Good

Rose

Liked: Cleanliness, property conditions & facilities
Very good value, could make small improvements
Very nice room with respect to layout and cleanliness, however the matress was in dire need of being retired. The breakfast is on the minus side of a standard continental breakfast. They have juice and coffee but don't have soda for the non-coffee drinkers, which would be an inexpensive upgrade. Also absent are hard boiled eggs, but they did have sausage, scrambled eggs, pre-packaged pastries, yogurt and some fruit. I view the Drury Inn as the gold standard for breakfast (not one anywhere close to Sanford), with the Hampton Inn and Holiday Inn Express as having a standard continental breakfast. Bottom line: a very good value for a few day stay. If a good matress is critical to you consider other the Holiday Inn or Hampton across the street. We've stayed at both years ago and found their mattresses to to be very good. Granted you'll pay a premium for those properties, so it depends on your priorities. For the cost conscious/budget constrained traveler, this Comfort Inn is a very good choice. We'll likely stay here again for short stays or late arrivals.
Stayed 3 nights in Sep 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful atmosphere when you walk inside the Establishment Very friendly staff ...
Stayed 2 nights in Sep 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

10/10 Excellent

Joseph

Traveled with family
Liked: Staff & service
Front desk attendant, was very nice.
Stayed 1 night in Sep 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious & clean. Continental breakfast was great. Lots of options.
Stayed 1 night in Sep 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

8/10 Good

John

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

6/10 Okay

James

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A couple problems.
Staff was very friendly and we had several pleasant interactions. The major drawback was the room (including bathroom) was very dark. Toilet didn't flush well and needs replacement.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

4/10 Poor

Jose

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Diane

Stayed 1 night in Sep 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice workers
Good service the two women on shift that night were very pleasant
Stayed 1 night in Sep 2023
Response from Erica on Nov 3, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again in the future.

10/10 Excellent

Mike

Stayed 1 night in Aug 2023
Response from Erica on Sep 5, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again soon.

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent especially the lady that was there at the front desk after 3:00.
Stayed 2 nights in Aug 2023
Response from Erica on Sep 5, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again soon.

8/10 Good

Dee

Stayed 1 night in Aug 2023
Response from Erica on Sep 5, 2023
Thank you for taking the time to complete our survey. It was our pleasure serving you. We hope to see you again soon.

8/10 Good

Dee

Stayed 1 night in Aug 2023
Response from Erica on Aug 12, 2023
Thank you for taking the time to complete our survey it was our pleasure surving you. We hope to get the chance to serve you again.

8/10 Good

Nedra

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Erica on Aug 12, 2023
Thank you for taking the time to complete our survey it was our pleasure surving you. We hope to get the chance to serve you again.