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Reviews of Be Live Experience Hamaca Suites

3.5 out of 5
Be Live Experience Hamaca Suites
Calle Duarte # 1, Esq. Caracol, Boca Chica, Santo Domingo

Reviews

4.8
Rating 10 - Excellent. 45 out of 468 reviews" "
Rating 8 - Good. 66 out of 468 reviews" "
Rating 6 - Okay. 88 out of 468 reviews" "
Rating 4 - Poor. 94 out of 468 reviews" "
Rating 2 - Terrible. 175 out of 468 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Bernard

Liked: Staff & service
It was ok

6/10 Okay

YASCAIRA

Traveled with partner
Liked: Staff & service
Things have definitely changed here as before it was all inclusive. The prices for everything was reasonable. In the room, the bath tub had rust and the sheets of the bed did not feel fresh.
Stayed 4 nights in Jun 2023
Response from Be Live Experience Hamaca Management on Jun 28, 2023
Dear guest,We value the score given to our hotel and we hope you will give us another opportunity to improve it.Your observations are well received, We are constantly evolving so that each experience offered exceeds the previous one.Kind regards,

10/10 Excellent

Juan

Stayed 5 nights in May 2023

6/10 Okay

Alex

Liked: Cleanliness
It was just ok
Stayed 1 night in May 2023
Response from Be Live Experience Hamaca Management on May 25, 2023
Dear guest,We value the score given to our hotel and we hope you will give us another opportunity to improve it.Thanks for your visit.Kind regards,

6/10 Okay

MARIE

Stayed 6 nights in May 2023

8/10 Good

Juan

Stayed 2 nights in May 2023

10/10 Excellent

Kilvismelris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation 2023
It was a 2 night, 3 day stay and it was amazing.
Stayed 2 nights in Apr 2023
Response from Be Live Experience Hamaca Management on May 2, 2023
Dear guest,It fills us with satisfaction to confirm through your review that you were able to enjoy a fantastic experience as described and that all our facilities and services lived up to your expectations.We look forward to your next visit and please do not hesitate to contact us for any assistance you may require.Kind regards,

4/10 Poor

Victor

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The best part of this hotel is the quietness and relaxing atmosphere around its private beach. However, the hotel itself leaves much to be desired. I had a “presidential suite” where the ac kept turning on by itself and dropping to freezing levels, the phone was disconnected (no cord), the tv would not turn on, and just about everything in the room seemed old and rusty. Definitely not what you would expect at such facility and such prices.
Stayed 1 night in Apr 2023
Response from Be Live Experience Hamaca Management on Apr 18, 2023
Dear guest,We appreciate taking part of your time to share the details of your stay.We regret that you encountered atypical situations of our service brand, your review is definitely not the impression we want to leave our valued guests. Please receive our sincere apologies for any incident caused by us.We hope to have a new opportunity to receive you to offer you the treatment you deserve.Kind regards,

4/10 Poor

Edward

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very old and dated. Every room has a musty smell. The furniture is falling apart. I would not come back to this hotel.
Stayed 6 nights in Apr 2023
Response from Be Live Experience Hamaca Management on Apr 13, 2023
Dear guest,Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. Certainly, our guests’ feedback are the best tool we can use to improve our services, and you can be self-confident we will be taking corrective measures to prevent any future occurrence.With that been said, it would be a pleasure for us to welcome you back during a future visit.Kind regards,

8/10 Good

Jennifer De La

Traveled with family
Liked: Cleanliness, staff & service, amenities
I love the staff great customer service. Food can be better and they need to fix the elevators.
Stayed 2 nights in Apr 2023
Response from Be Live Experience Hamaca Management on Apr 10, 2023
Dear guest,Thank you for taking some of your time to write to us.We are glad to know that you felt comfortable with the attention received from our team of collaborators.Your observations are well received and will be taken into account, we are always open to listen to our guests.We hope to see you soon.Best regards,

2/10 Terrible

Priscilla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the worst experience possible. My bed had bed bugs my legs are full of bites. The phones to contact desk do NOT work. I had a scary experience where someone tried to come into my room twice turn the nobe slowly I’m sure the man trying to get in knew I was alone. I did not sleep all night I couldn’t contact help because the phone lines were down in the room super scary and so unsafe !!!! Upon check out I let them know my experience and they were non caring for my lack of sleep and scare. Never returning again.
Stayed 1 night in Mar 2023
Response from Be Live Experience Hamaca Management on Mar 29, 2023
Dear guest,At Be Live we take the safety and well-being of our guests very seriously.Our most sincere apologies for what you witnessed, our security department is always alert to identify any behavior out of place.We hope you give us a second chance, we promise you a renewed experience.Kind regards,

4/10 Poor

Miguel

Traveled with group
Disliked: Cleanliness, property conditions & facilities
1. Price only covered continental breakfast. Was under the impression it was all-inclusive 2. Room TV did not work 3. Phone to call Front Desk did not work 4. Elevator in our suite tour had urine smell and onservable on the floor
Stayed 1 night in Mar 2023
Response from Be Live Experience Hamaca Management on Mar 28, 2023
Dear guest,Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. Certainly, our guests’ feedback are the best tool we can use to improve our services, and you can be self-confident we will be taking corrective measures to prevent any future occurrence.With that been said, it would be a pleasure for us to welcome you back during a future visit.Kind regards,

10/10 Excellent

Delhy

Stayed 3 nights in Mar 2023

4/10 Poor

First Name Last

Disliked: Amenities, property conditions & facilities
no intertaiment at all or activities the beach had no music and very limited menu for snacks and meals if you wanted order room service only the breakfest was included and that was ok but food needs better preperations and better waiters serives are not very attentive . in addition the room bathroom had installed the toilet paper dispense basically behing ht e toilet seat at floor level im talking abiut 3-4'' above floor and 6 feet to the back you would need arms the leght of 7 feet and thin fingers to reach it is totally rediculous and you can tell this ahs been like that for years . also the soap provided was about the size 25 cent size.
Stayed 6 nights in Feb 2023
Response from Be Live Experience Hamaca Management on Mar 1, 2023
Dear guest,We apologize for your negative experience and thank you for taking the time to provide us with feedback. Since it is our priority to ensure that all guests receive an exceptional vacation experience, your feedback can only help us make future improvements.We are sorry that our hotel did not meet your expectations. We have noted every issue you had and this information will be passed on to the manager involved for further review as guest satisfaction is our top priority.We hope to have the opportunity to serve you once again in the future.Kind regards,

4/10 Poor

Ruth

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff at the reception was not accommodating and were rude. The maintenance crew went out of their way and did an amazing job.
Stayed 4 nights in Feb 2023
Response from Be Live Experience Hamaca Management on Feb 28, 2023
Dear guest,We appreciate taking part of your time to share the details of your stay.We regret that you encountered atypical situations of our service brand, your review is definitely not the impression we want to leave our valued guests. Please receive our sincere apologies for any incident caused by us.We hope to have a new opportunity to receive you to offer you the treatment you deserve.Kind regards,

10/10 Excellent

DANNY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the reception, the people that work there are great! Quiet room, small, beautiful beach, loved it all!
Stayed 2 nights in Feb 2023
Response from Be Live Experience Hamaca Management on Mar 1, 2023
Dear guest,We want to thank you for your preference in selecting our property for your vacation.We appreciate the recognition of the wonderful work of our staff, who with their genuine kindness and dedication to their duties make guests like you take away beautiful memories of their vacations. We are pleased to know that our beautiful beach and facilities in general were to your liking.It will be a pleasure to serve you again.Kind regards,

6/10 Okay

Lorena

Traveled with family
Okay overall
Stayed 1 night in Feb 2023
Response from Be Live Experience Hamaca Management on Feb 20, 2023
Dear guest,We extend our gratitude for your visit and evaluation.We are extremely pleased to note that your vacations have been to your complete satisfaction and that the distinguished service that characterizes our hotel has created a positive effect on your visit.We look forward to welcoming you on a new occasion.Kind regards,

6/10 Okay

Jonathan

Stayed 2 nights in Feb 2023

8/10 Good

Neoline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Johan, Flushing

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The big problem was that there was not good signs to show u how to get from one point to the other. Very confusing and elevators are old and small
Stayed 2 nights in Feb 2023
Response from Be Live Experience Hamaca Management on Feb 9, 2023
Dear guest,Thank you for choosing us as your vacation destination.We value your comments as they show us the points on which we should pay more attention and thus provide better service.It will be a pleasure to receive you again.Kind regards,

2/10 Terrible

Ines

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
room was not adequate, old fashioned and out of style. they forget to return back my identifications and the staff specially Rafael from front desk made it worse to have our ids back!!! not planning to return never again.
Stayed 2 nights in Jan 2023
Response from Be Live Experience Hamaca Management on Jan 31, 2023
Dear guest,We appreciate taking part of your time to share the details of your stay.We regret that you encountered atypical situations of our service brand, your review is definitely not the impression we want to leave our valued guests. Please receive our sincere apologies for any incident caused by us.We hope to have a new opportunity to receive you to offer you the treatment you deserve.Kind regards,

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

Luis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love it
Stayed 2 nights in Dec 2022
Response from Be Live Experience Hamaca Management on Dec 29, 2022
Dear guest,Thank you for choosing us as your vacation destination.We are pleased to know that you fully enjoyed your stay and that we met your expectations.We hope to see you soon.Kind regards,

2/10 Terrible

Manuel

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is old and not maintained. Had to have our room changed twice. It doesn’t help when your new room is just as horrible as the other room or just different problems. Never again!
Stayed 7 nights in Nov 2022
Response from Be Live Experience Hamaca Management on Nov 23, 2022
Dear guest,Thank you for choosing to stay with us and sharing your impressions. We are sorry to read that we were unable to meet your expectations.We would like to extend our sincere apologies for the deficiencies you have experienced and we take this opportunity to invite you to visit us again, we promise you a renewed stay.Kind regards,

6/10 Okay

Tatiana

Traveled with family
Liked: Staff & service, amenities
Property is ok but needs maintenance
Stayed 1 night in Nov 2022
Response from Be Live Experience Hamaca Management on Nov 15, 2022
Dear guest,We value the score given to our hotel and we hope you will give us another opportunity to improve it.Your observation is well received, We are constantly evolving so that each experience offered exceeds the previous one.Kind regards,

6/10 Okay

Salvador Ernesto

Disliked: Amenities, property conditions & facilities
They claim as of Nov 1 they are no longer all inclusive. I was mislead by advertising in orbitz. The paid breakfast was convenient but limited and not really appetizing. At some point saw flies on the warm food as it wasnt ever covered. So many problems with door card deactivating. Door then not working. Leaks from sink, AC and then shower breaking. Felt like an “upscale” motel where you expect imperfections but not what I had imagined i had booked. The plus was the pool and beach. And of course the staff, they had nothing to do with the hotel conditions. There are very exclusive restaurants next to property. Enjoyed 3 of them. Very posh feel to some.
Stayed 3 nights in Nov 2022
Response from Be Live Experience Hamaca Management on Nov 14, 2022
Dear guest,Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. Certainly, our guests’ feedback are the best tool we can use to improve our services, and you can be self-confident we will be taking corrective measures to prevent any future occurrence.With that been said, it would be a pleasure for us to welcome you back during a future visit.Kind regards,

2/10 Terrible

Juan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities

2/10 Terrible

Nadya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Worst experience ever. Please don’t waste your money m.. the food was terrible. Only one choice of restaurants which is buffet.. food had no flavor. The ac and tv stopped working. Everyone is rude. Never ever will return. Only beach was beautiful. Please please go somewhere if you don’t want to have bad experience. They over charged for everything. Don’t believe people that come to you.
Stayed 4 nights in Oct 2022
Response from Be Live Experience Hamaca Management on Oct 31, 2022
Dear guest,Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. Certainly, our guests’ feedback are the best tool we can use to improve our services, and you can be self-confident we will be taking corrective measures to prevent any future occurrence.With that been said, it would be a pleasure for us to welcome you back during a future visit.Kind regards,

10/10 Excellent

kenia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
People and service
Stayed 3 nights in Oct 2022
Response from Be Live Experience Hamaca Management on Oct 28, 2022
Dear guest,We are glad to know that you were able to enjoy your stay, our mission is that those who visit us live a memorable experience.We invite you to continue choosing us as your vacation destination.Kind regards,

2/10 Terrible

Adam Brian

Disliked: Cleanliness, amenities, property conditions & facilities
The area is very rundown. The adjoining resort that you have to go eat at is closed. The food, while plentiful, was not very good. I was also over charged for DR 10,000 pesos. When I later figured out how much over I was charged the front desk claimed it was fees charged by my credit card. That is a load of crap. I will be filling a fraudulent charge with my credit card company. Go to Punta Cana. Much nicer and more amenities to do. This place needs to be taken off Expedia.
Stayed 3 nights in Oct 2022
Response from Be Live Experience Hamaca Management on Oct 28, 2022
Dear guest,Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. Certainly, our guests’ feedback are the best tool we can use to improve our services, and you can be self-confident we will be taking corrective measures to prevent any future occurrence.Regarding the charge you mention, we see everything in order with your reservation, if you can send us photos of what you tell us, we will gladly assist you to clarify any misunderstanding.Kind regards,

2/10 Terrible

Jasmin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

2/10 Terrible

Pamela

Stayed 2 nights in Oct 2022

2/10 Terrible

Camilo

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Seems location is closing and they are not up keeping for guests
Stayed 3 nights in Sep 2022
Response from Be Live Experience Hamaca Management on Oct 3, 2022
Dear guest,We appreciate the time you took to write to us.We are sorry to hear that your stay did not meet your expectations. We are always open to listening to our guests in order to offer an increasingly improved experience.We hope you will give us a second opportunity to stay in our facilities.Best regards,

10/10 Excellent

Myron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Wendy

Traveled with family and small children
Disliked: Cleanliness
I’m never going back for sure.
Stayed 7 nights in Aug 2022
Response from Be Live Experience Hamaca Management on Sep 13, 2022
Dear guest,We appreciate the time you took to write to us.We are sorry to hear that your stay did not meet your expectations. We are always open to listening to our guests in order to offer an increasingly improved experience.We hope you will give us a second opportunity to stay in our facilities.Best regards,

6/10 Okay

christaniel

Liked: Staff & service
Disliked: Property conditions & facilities
the property need some renovation the building is to old it looks dirty
Stayed 3 nights in Aug 2022
Response from Be Live Experience Hamaca Management on Aug 30, 2022
Dear guest,Your opinion is very important to us, we are always constantly improving, for this reason the aspects mentioned for you will be taken into account.We hope to have you once again in our facilities to offer you an unforgettable experience as you deserve.Best regards,

10/10 Excellent

Mario

Stayed 4 nights in Aug 2022

2/10 Terrible

Adalberto

Stayed 1 night in Aug 2022

2/10 Terrible

Wilton

Stayed 2 nights in Aug 2022

10/10 Excellent

Marcelin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All its was good
Stayed 3 nights in Aug 2022
Response from Be Live Experience Hamaca Management on Aug 5, 2022
Dear guest, Thank you for taking some of your time to write to us. We are glad to know that you were able to enjoy your stay, our mission is that those who visit us live a memorable experience. We invite you to continue choosing us as your vacation destination. Kind regards,

10/10 Excellent

MARIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I really love this stuff but I didn't like my room because everything was very old, and I including breakfast for $2 but when I get there they want me to pay $12 they say it wasn't included I didn't like that part after that everything was great the lobby was nice.
Stayed 8 nights in Jul 2022
Response from Be Live Experience Hamaca Management on Aug 4, 2022
Dear guest, Thank you for choosing us as your vacation destination. We are glad to know that you were able to enjoy your stay, our mission is that those who visit us live a memorable experience. Your observations are well received, We are constantly evolving so that each experience offered exceeds the previous one. It will be an honor to receive you again. Kind regards,

2/10 Terrible

Gabriela Ferreira

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I do not recommend this place, please guys do not lose your money!!!! 🚫⁉️ No lo ecomiendo. Si buscas un hotel intermedio entre la ciudad y la playa quizás pueda ser opción pero si es para relajarte y pasar unas buenas vacaciones te aconsejo que vayas a Cualquier otro hotel menos este. Creo que ha sido la peor experiencia en “resort” que he tenido en mi vida
Stayed 3 nights in Jul 2022
Response from La Gerencia de Be Live Experience Hamaca on Aug 2, 2022
Estimada huésped, Lamentamos la opinión que se ha llevado referente al servicio y que no hayamos cumplido con sus expectativas. Siempre nos esforzamos en preguntar a nuestros huéspedes mientras están en el hotel sobre cómo están pasando sus vacaciones e identificar cualquier área de oportunidad para resolverlo de inmediato y así garantizar la satisfacción de quienes nos visitan. No obstante, sus comentarios serán tomados en cuenta pues es nuestro objetivo ofrecer un servicio de calidad. Muchas gracias por visitarnos y esperamos nos brinde otra oportunidad en el futuro. Saludos cordiales,

4/10 Poor

Juan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great Staff and Food thats the only good thing about it
Stayed 4 nights in Jul 2022
Response from Be Live Experience Hamaca Management on Jul 22, 2022
Dear guest, Thank you for taking some of your time to write to us. We are glad to know that you felt comfortable with the attention received from our team of collaborators and that our gastronomic offer was to your complete satisfaction. We hope to have a second chance from you in which we can provide you with a renewed experience. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Be Live Experience Hamaca Management on Jul 20, 2022
Dear guest, Thank you for choosing us as your vacation destination. We are pleased to know that you fully enjoyed your stay and that we met your expectations. We hope to see you soon. Kind regards,

2/10 Terrible

Theron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be Experience Humanca Suites Boca Chica The worst resort in the entire Dominican Republic. I beg you please do not stay there. 1.Had to change my room three times. The first room smelled like mill due, and the second room's bathroom was flooded. The third room had air conditioning problems. 2.The resort tries to restrict the air conditioning in your room and various places in the hotel. 3.There is no Wi-Fi in the rooms and only in the lobby. 4.The rooms had only furniture that was broken with wires sticking out of the wall. 5.The food was horrible, and they served the cheapest food they could find in the heat. The buffet hall had no air conditioning. The tables were nasty and the saltshakers were nasty and stuck together. 6.The resort rooms are not structured where you can find them. I got lost 3 times just finding my room. You must take 2 elevators and go up and down from floor to floor to get to your room. 7.The people that work there are lazy. They act like they can’t help you to find your room. 8. There are roosters and motorcycles that constantly make noise at night and in the morning. Even though I paid for 2 days. I could not stay there. I left in the morning. They still charged me 380.00 and wanted me to endorse the hotel as a great place to stay. So here is my endorsement!! Do not stay at this Resort or any Resort in Boca Chica. Either go east to La Romana or Punta Cana
Stayed 2 nights in Jul 2022
Response from Be Live Experience Hamaca Management on Jul 15, 2022
Dear guest, We appreciate the time you took to write to us. We are sorry to hear that your stay did not meet your expectations. We are always open to listening to our guests in order to offer an increasingly improved experience. We hope you will give us a second opportunity to stay in our facilities. Best regards,

10/10 Excellent

Lawrence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff room was perfect i love it can't wait to go back there
Stayed 2 nights in Jun 2022
Response from Be Live Experience Hamaca Management on Jun 30, 2022
Dear guest, Thank you for choosing us as your vacation destination. We are pleased to know that you fully enjoyed your stay and that we met your expectations. We hope to see you soon. Kind regards,

2/10 Terrible

YANINA

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a crap
Stayed 2 nights in Jun 2022
Response from Be Live Experience Hamaca Management on Jun 28, 2022
Dear guest, We appreciate the time you took to write to us. We are sorry to hear that your stay did not meet your expectations. We are always open to listening to our guests in order to offer an increasingly improved experience. We hope you will give us a second opportunity to stay in our facilities. Best regards,

4/10 Poor

Carla

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
First of all the staff are unpleasant. The property is falling apart you can visible see mold and rust. I wouldn’t be staying there again. Stay away from this resort!
Stayed 2 nights in May 2022
Response from Be Live Experience Hamaca Management on Jun 10, 2022
Dear guest, We are sorry to hear that your vacation with us did not meet your expectations. The experience of our guests is of the utmost importance, so we will take note of all your observations and pass it on to the corresponding departments to take corrective measures. We hope you will give us a second chance to stay with us. Kind regards,

2/10 Terrible

Amaury, Newyork

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2022