Terrace/patio

Reviews of Courtyard by Marriott Santo Domingo

3.5 out of 5
Courtyard by Marriott Santo Domingo
50A Maximo Gomez Avenue, Santo Domingo, Distrito Nacional

Reviews

9.0

Wonderful

Rating 10 - Excellent. 375 out of 606 reviews" "
Rating 8 - Good. 179 out of 606 reviews" "
Rating 6 - Okay. 29 out of 606 reviews" "
Rating 4 - Poor. 12 out of 606 reviews" "
Rating 2 - Terrible. 11 out of 606 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff Bar closes too early
Stayed 3 nights in Apr 2024
Response from Gabriela Salazar-Assistant GM on Apr 20, 2024
Dear Andrew,On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo DomingoIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jeffrey

Liked: Property conditions & facilities
Excellent place to stay!
Stayed 6 nights in Apr 2024
Response from Courtyard on Apr 16, 2024
Estimado Jeffrey,En nombre de todo el equipo del hotel, quiero darle las gracias por compartir su experiencia en el Courtyard Santo Domingo. Siempre es alentador escuchar comentarios positivos, sobre todo cuando vienen de los que más importan - ¡ustedes! Nos esforzamos para asegurar que todos nuestros huéspedes tengan una visita agradable y placentera.Una vez más, gracias por tomarse el tiempo de compartir sus comentarios. Esperamos volver a darle la bienvenida pronto.

8/10 Good

Yalitza

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is conveniently located, great and polite staff, room service was amazing… Just a couple of down sides inside the room I was assign what it seems a connecting room which is no good id not traveling with family..The AC is extremely loud and even if you turn it off it stays making noise, the shower glass door didnt close. A housekeeper came inside my room without knocking or announcing herself.
Stayed 2 nights in Apr 2024
Response from Liana Contreras on Apr 16, 2024
Dear Yalitza,On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We strive to ensure that all of our guests have a pleasant and enjoyable visit. We will share all your comments with our leadership for improvement.Once again, I thank you for taking the time to share your comments. We look forward to welcoming you back soon.

4/10 Poor

GORKEM

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
I don't know where to start. I was having travel for business. When I was checking in, they told me they do not have the room that I paid for. They gave me another different style room. AC was making huge metal sound when it starts and stops. The door locking mechanism was not working so I could not lock my door during my entire stay. Water pressure was very very low in the shower which makes it very hard to take shower. Other thing is the button was broken in the shower handle so you can't switch water from handheld water spray head to main head at the top. I had to hold handheld water spray head with one of my hand all the time and try to take shower with other hand. I am very suprise how this hotel got high rating. But one thing for sure, I am not staying there again.
Stayed 2 nights in Apr 2024
Response from Liana Contreras on Apr 16, 2024
Dear Gorkem,On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. It is through guest feedback that we are able to improve the experience we offer. We apologize for the inconvenience you had with your room, and we will share all your comments with our leadership to take action. We strive to make sure all our guests have a pleasant and enjoyable visit.I hope you will choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Juan, Bear

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Courtyard on Apr 16, 2024
Estimado Juan,En nombre de todo el equipo del hotel, quiero darle las gracias por compartir su experiencia en el Courtyard Santo Domingo. Siempre es alentador escuchar comentarios positivos, sobre todo cuando vienen de los que más importan - ¡ustedes! Nos esforzamos para asegurar que todos nuestros huéspedes tengan una visita agradable y placentera.Una vez más, gracias por tomarse el tiempo de compartir sus comentarios. Esperamos volver a darle la bienvenida pronto.

10/10 Excellent

maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 4 nights in Mar 2024
Response from Liana Contreras on Apr 2, 2024
Dear Maureen,On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We strive to ensure that all of our guests have a pleasant and enjoyable visit.Once again, I thank you for taking the time to share your comments. We look forward to welcoming you back soon.

10/10 Excellent

yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Liana Contreras on Apr 2, 2024
Dear Yasmin,On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We strive to ensure that all of our guests have a pleasant and enjoyable visit.Once again, I thank you for taking the time to share your comments. We look forward to welcoming you back soon.

10/10 Excellent

yasmin

Stayed 1 night in Mar 2024
Response from Courtyard on Apr 16, 2024
Estimada Yasmin,En nombre de todo el equipo del hotel, quiero darle las gracias por compartir su experiencia en el Courtyard Santo Domingo. Siempre es alentador escuchar comentarios positivos, sobre todo cuando vienen de los que más importan - ¡ustedes! Nos esforzamos para asegurar que todos nuestros huéspedes tengan una visita agradable y placentera.Una vez más, gracias por tomarse el tiempo de compartir sus comentarios. Esperamos volver a darle la bienvenida pronto.

4/10 Poor

David

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
They charge me $ $8.00 for a little cul of peanuts
Stayed 2 nights in Mar 2024
Response from Liana Contreras on Mar 21, 2024
Dear David, On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. It is through guest feedback that we are able to improve the experience we offer. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon and exceed your expectations.

10/10 Excellent

Terry, Vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff who pay attention to details. Very spacious room.
Stayed 2 nights in Mar 2024
Response from Liana Contreras on Mar 21, 2024
Dear Terry, On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Liana Contreras on Mar 10, 2024
Estimada Pamela,En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estadía en el Courtyard Santo Domingo. Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más importan: ¡usted!Nos enorgullece de poner a las personas en primer lugar, ya que no solo estamos ejecutando la misión de nuestros fundadores, sino también superando las expectativas de nuestros valiosos huéspedes.Gracias por hospedarse con nosotros y esperamos que elija crear más recuerdos aquí cada vez que sus viajes lo traigan de regreso a Santo Domingo.

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from Liana Contreras on Mar 21, 2024
Estimada Maria, En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estadía en el Courtyard Santo Domingo. Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más importan: ¡usted! Nos enorgullece de poner a las personas en primer lugar, ya que no solo estamos ejecutando la misión de nuestros fundadores, sino también superando las expectativas de nuestros valiosos huéspedes.Gracias por hospedarse con nosotros y esperamos que elija crear más recuerdos aquí cada vez que sus viajes lo traigan de regreso a Santo Domingo.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose the Marriott because of its reputation of high quality hospitality. When I entered the building, I felt welcomed and greeted with a smile. The facility was very clean and maintained well. I enjoyed the restaurant and menu options. The rooms were cozy and liked that there was an extra blanket. The location was perfect for me as I was there to relax and I didn't not want to be in the main area of Zona Colonial. It is about 10 to 15 minute drive, which was good enough for me. If I ever come back to Santo Domingo, I would chose this location again. Thank you for the excellent stay!
Stayed 2 nights in Feb 2024
Response from Liaana Contreras on Mar 3, 2024
Dear Nancy, On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Maria

Cleaning and cheap compared with others around the area.😅😅😅
Stayed 1 night in Feb 2024
Response from Liana Contreras on Feb 18, 2024
Dear Maria,On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Jerome, West Chester

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here several times before the remodeling. The remodeling was an excellent job! Well done.
Stayed 5 nights in Feb 2024
Response from Courtyard on Feb 13, 2024
Estimado Jerome,En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estadía en el Courtyard Santo Domingo. Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más importan: ¡usted!Nos enorgullece de poner a las personas en primer lugar, ya que no solo estamos ejecutando la misión de nuestros fundadores, sino también superando las expectativas de nuestros valiosos huéspedes.Gracias por hospedarse con nosotros y esperamos que elija crear más recuerdos aquí cada vez que sus viajes lo traigan de regreso a Santo Domingo.

10/10 Excellent

Jose Francisco Martinez

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No expensive place but great place to stay, centric and safe hotel close all history monument, Malls, Restaurant, really a wonderful hotel to stay'
Stayed 4 nights in Feb 2024
Response from Liana Contreras on Feb 8, 2024
Dear Jose Francisco,On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Victor

Liked: Amenities
The room looks amazing
Stayed 2 nights in Feb 2024
Response from Courtyard Santo Domingo on Feb 6, 2024
Dear Victor. On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Bionny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Courtyard Santo Domingo on Feb 6, 2024
Dear Bionny. On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Richard

Stayed 4 nights in Jan 2024
Response from Liana Contreras on Jan 17, 2024
Dear Richard, On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Satyanand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Courtyard Santo Domingo on Feb 9, 2024
Dear Satyanand,On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia sucks
Stayed 1 night in Dec 2023
Response from Courtyard Santo Domingo on Feb 6, 2024
Dear John. On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. It is through guest feedback that we are able to improve the experience we offer. I notice that some of the scores were not 100%, we would like to have more details about your stay, so perhaps we can know what else we could do to make your next stay to your total satisfaction. Please let me know if I can reach out to you, or feel free to do so at my email below at any time.

10/10 Excellent

Juan, Punta Cana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but is not a nice area to walk around....which is common in Santo Domingo. But you are really close to zona colonial 5 min drive
Stayed 1 night in Dec 2023
Response from Liana Contreras on Jan 17, 2024
Dear Juan, On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

RAFAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Courtyard Santo Domingo on Feb 6, 2024
Dear Rafael. On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The customer service was great. Very clean. And the employees are very friendly
Stayed 1 night in Dec 2023
Response from Liana Contreras on Dec 15, 2023
Dear Carmen, On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Dec 2023
Response from Liana Contreras on Dec 8, 2023
Dear Carmen, On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo Domingo. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Laura Rosela Arce

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms recently renovated.
Stayed 3 nights in Dec 2023
Response from Courtyard on Dec 6, 2023
Dear Laura,On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo DomingoIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Courtyard on Dec 6, 2023
Dear Arturo,On behalf of the entire hotel team, I want to thank you for sharing your experience at the Courtyard Santo DomingoIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Courtyard on Nov 24, 2023
Estimado Miguel,Gracias por compartir su experiencia en el Courtyard Santo Domingo. Como un huésped valioso, apreciamos sus comentarios y estamos encantados de saber que tuvo una excelente estadía con nosotros. Con un espíritu de servicio, nos enorgullece no solo cumplir, sino también superar sus expectativas.Sus comentarios son parte integral de nuestra capacidad para continuar mejorando nuestro servicio. Gracias de nuevo por tu tiempo y esperamos que elija crear más recuerdos aquí cada vez que sus viajes lo traigan de regreso a Santo Domingo.

10/10 Excellent

Daisy

Stayed 1 night in Nov 2023
Response from Liana Contreras on Dec 12, 2023
Estimada Daisy,Gracias por compartir su experiencia en el Courtyard Santo Domingo. Como un huésped valioso, apreciamos sus comentarios y estamos encantados de saber que tuvo una excelente estadía con nosotros. Con un espíritu de servicio, nos enorgullece no solo cumplir, sino también superar sus expectativas.Sus comentarios son parte integral de nuestra capacidad para continuar mejorando nuestro servicio. Gracias de nuevo por tu tiempo y esperamos que elija crear más recuerdos aquí cada vez que sus viajes lo traigan de regreso a Santo Domingo.

10/10 Excellent

Windy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & friendly staff. Professional and knowledgeable. Very nice hotel to stay at in the DR. I’ll definitively be staying here again if I’m ever back in town.
Stayed 3 nights in Nov 2023
Response from Liana Contreras on Nov 7, 2023
Dear Windy, On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Santo Domingo. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates at the hotel as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and we hope to welcome you again soon.

10/10 Excellent

Jorge Sevillas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent!!!! Can’t wait to visit & stay again in this amazing hotel. I would give it 5stars in everything:)
Stayed 7 nights in Oct 2023
Response from Courtyard on Oct 31, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Santo Domingo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates at the hotel as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and we hope to welcome you again soon.

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Oct 2023
Response from Courtyard on Oct 29, 2023
En nombre de todo el equipo del hotel, quiero agradecerle por compartir su experiencia en el Courtyard Santo Domingo.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de aquellos que más importan: ¡usted! Estamos muy felices de saber que pudimos hacer su estancia especial. Sin embargo, que algunos de los puntajes no fueron del 100%, podríamos tener más detalles sobre su estadía, y así tal vez podamos saber qué más podríamos hacer para que su próxima estadía sea de su total satisfacción. Por favor, hágamelo saber si puedo comunicarme con usted, o siéntase libre de hacerlo a mi correo electrónico a continuación en cualquier momento. Una vez más, le agradezco por su tiempo.Esperamos darle la bienvenida de nuevo pronto.

10/10 Excellent

Besik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Courtyard on Oct 24, 2023
Querida Besik,En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estadía en el Courtyard Santo Domingo.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más importan: ¡usted! Nos enorgullece de poner a las personas en primer lugar, ya que no solo estamos ejecutando la misión de nuestros fundadores, sino también superando las expectativas de nuestros valiosos huéspedes.Gracias por hospedarse con nosotros y esperamos que elija crear más recuerdos aquí cada vez que sus viajes lo traigan de regreso a Santo Domingo.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s home away from home
Stayed 1 night in Oct 2023
Response from Courtyard on Oct 24, 2023
Querido Richard,En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estadía en el Courtyard Santo Domingo.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más importan: ¡usted! Nos enorgullece de poner a las personas en primer lugar, ya que no solo estamos ejecutando la misión de nuestros fundadores, sino también superando las expectativas de nuestros valiosos huéspedes.Gracias por hospedarse con nosotros y esperamos que elija crear más recuerdos aquí cada vez que sus viajes lo traigan de regreso a Santo Domingo.

10/10 Excellent

Djempsly

Stayed 1 night in Sep 2023
Response from Courtyard on Oct 31, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Santo Domingo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates at the hotel as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and we hope to welcome you again soon.

10/10 Excellent

Rosanna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent Hotel
Stayed 1 night in Oct 2023
Response from Courtyard Santo Domingo on Oct 9, 2023
Querida Rosanna,En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estadía en Courtyard Santo Domingo.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más importan: ¡usted! Nos enorgullece de poner a las personas en primer lugar, ya que no solo estamos ejecutando la misión de nuestros fundadores, sino también superando las expectativas de nuestros valiosos huéspedes.Gracias por hospedarse con nosotros y esperamos que elija crear más recuerdos aquí cada vez que sus viajes lo traigan de regreso a Santo Domingo.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Courtyard Santo Domingo on Oct 6, 2023
Estimado Juan,En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estadía en Courtyard Santo Domingo.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más importan: ¡usted! Nos enorgullece de poner a las personas en primer lugar, ya que no solo estamos ejecutando la misión de nuestros fundadores, sino también superando las expectativas de nuestros valiosos huéspedes.Gracias por hospedarse con nosotros y esperamos que elija crear más recuerdos aquí cada vez que sus viajes lo traigan de regreso a Santo Domingo.

10/10 Excellent

Chrystal

Stayed 3 nights in Sep 2023
Response from Courtyard on Oct 24, 2023
Querida Crystal,En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estadía en el Courtyard Santo Domingo.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más importan: ¡usted! Nos enorgullece de poner a las personas en primer lugar, ya que no solo estamos ejecutando la misión de nuestros fundadores, sino también superando las expectativas de nuestros valiosos huéspedes.Gracias por hospedarse con nosotros y esperamos que elija crear más recuerdos aquí cada vez que sus viajes lo traigan de regreso a Santo Domingo.

10/10 Excellent

Leger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffers are professional and kind.
Stayed 2 nights in Sep 2023
Response from Courtyard on Sep 25, 2023
Dear guest, Thank you for sharing your experience at the Courtyard Santo Domingo. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo.

10/10 Excellent

RAUL

Stayed 1 night in Sep 2023
Response from Courtyard Santo Domingo on Sep 14, 2023
Dear Raul, Thank you for sharing your experience at the Courtyard Santo Domingo. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and convenient location in the center of the city
Stayed 1 night in Aug 2023
Response from Liana Contreras on Aug 30, 2023
Dear Christian, Thank you for sharing your experience at the Courtyard Santo Domingo. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo

8/10 Good

Justo, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
No too much space in the room to place your clothes
Stayed 12 nights in Aug 2023
Response from Liana Contreras on Aug 28, 2023
Dear Justo,Thank you for sharing your experience at the Courtyard Santo Domingo. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo.

10/10 Excellent

Hubert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and functional as expected by any Marriott property.
Stayed 2 nights in Aug 2023
Response from Liana Contreras on Aug 21, 2023
Dear Hubert, Thank you for sharing your experience at the Courtyard Santo Domingo. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo.

4/10 Poor

Alquimedes

Disliked: Staff & service
a) Habitación a.1 Al otro día de dormir en la cama, mi hijo se levanta con una erupción ( bolitas rojas) solo en su cara, pienso que quizás los forros de las almohada tenían ácaros. a.2 Para dar las botellas de agua x día a la habitación es una gran investigación. A pesar que el día que las requerí a la persona de limpieza, solamente fue el jueves, no queríamos que ese día entrarán a la habitación a arreglarla porque estaríamos el día completo dentro de la misma, solo queríamos el agua. En caso que fuera, y no era el caso, que aplicaba cargo por el agua solo es suplirla y luego investigan eso fuera de negar la misma “porque hay que investigar si se podían entregar”. B) Pago de Factura al hotel (ver su factura adjunta para su análisis) Nuestra reservación tenía desayuno incluido, al final tuvimos que pagarlo y solo no tuvimos que pagar un solo desayuno para una sola persona para un solo día, a pesar de hablar con 3 personas diferentes de la recepción y la última asegurarme de que estaban incluidos. Al final lo cargaron. Ver adjunto. C) Menú para habitación Pedimos un steak a la habitación y el costo del mismo para la cena fue súper exagerado para el costo de un steak en un restaurante especializado en este tipo de carne, aunque admito que la calidad fue muy buena. D) Camareros: Atención de los camareros, en el área de desayuno, parecen enfocarse más en los huéspedes no dominicanos, que poner atención a nosotros, pareciera clitche cultural.
Stayed 3 nights in Aug 2023
Response from Gabriela Salazar- Assistant General Manager on Aug 15, 2023
Estimado Alquimedes,Gracias por elegir hospedarse en el Courtyard Santo Domingo y brindarnos sus comentarios sinceros.Brindar el más alto nivel de hospitalidad es nuestra prioridad número uno y nos disculpamos sinceramente por no cumplir con sus expectativas. Recibir un servicio cálido y cordial de nuestro personal marca la pauta para una excelente estadía. Esta no fue su experiencia, y me disculpo sinceramente por no cumplir con sus expectativas.He compartido sus comentarios con los asociados y, como momento de aprendizaje, hemos discutido nuestros estándares de servicio y revisado las oportunidades de mejora en el servicio que brindan. Confío en que estos pasos necesarios asegurarán que su experiencia sea un incidente aislado.Espero que elija quedarse con nosotros nuevamente, cada vez que sus viajes lo traigan de regreso al área.

8/10 Good

Jennifer, Hialeah

Stayed 2 nights in Jul 2023
Response from Liana Contreras on Aug 28, 2023
Dear Jennifer,Thank you for sharing your experience at the Courtyard Santo Domingo. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo.

10/10 Excellent

Miguel

Stayed 7 nights in Jul 2023
Response from Liana Contreras on Sep 6, 2023
Dear Miguel, Thank you for sharing your experience at the Courtyard Santo Domingo. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo

8/10 Good

Armando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff Very Nice The property very well Kept.
Stayed 4 nights in Jul 2023
Response from Maria Quintero on Jul 30, 2023
Dear Armando, thank you for sharing your experience at the Courtyard Santo Domingo. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo.

8/10 Good

Orlando

Stayed 1 night in Jul 2023
Response from Liana Contreras on Aug 21, 2023
Dear Orlando, thank you for sharing your experience at the Courtyard Santo Domingo. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo.

10/10 Excellent

Gertie

Stayed 4 nights in Jul 2023
Response from Gabriela Salazar- Assistant General Manager on Aug 15, 2023
Dear Gertie,Thank you for sharing your experience at the Courtyard Santo Domingo. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for yourTime and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly environment
Stayed 1 night in May 2023
Response from Gabriela Salazar- Assistant General Manager on Jun 30, 2023
Dear Richard,Thank you for sharing your experience at the Courtyard Santo Domingo. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for yourTime and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo.