Interior

Reviews of Pousada Catarina Mina

2.5 out of 5
Pousada Catarina Mina
Rua Nazareth, /Joaquim Tabora 82 Centro Historico, São Luís, MA

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I showed up and there was no one to do the check in, I had to call the onwer. as asked by one of the employees to be answered by the most unpolited and rude person ever. I was shocked by the way the phone was answered. The person barely let me talk and said o didn’t have any reservation there under my name. I said it was done through Expedia and he said they didn’t work with Expedia and if I had any problem, to contact Expedia because it wasn’t his problem. A very uncomfortable experience. Note: The owner isn’t Brazilian
Stayed 3 nights in Nov 2018
Response from "The owner isn’t Brazilian" on Nov 14, 2018
Muito obrigado por a sua avaliação, ficamos muito felizes que o tempo que você passou em nossa propriedade tenha sido de seu total agrado, e esperamos que nos honre com a sua presença novamente. Será sempre um prazer receber uma pessoa tão gentil e educada como a senhora. Foi uma experiencia única para mim conhecer uma brasileira de sua linhagem . Thank you very much for your evaluation, we are very happy that the time you spent on our property has been of your total satisfaction, and we hope you honor us with your presence again. It will always be a pleasure to receive a person as kind and polite as you. It was a unique experience for me to meet a Brazilian of her lineage.