The Pestana Hotel has not aged too well, and many aspects of the room and other facilities look a bit tired, sometimes decayed. However, the location is excellent and staff members were polite and efficient. The shampoo and soap provided were so cheap and nasty we had to go and buy our own. Also, there were no toothbrushes nor room slippers. I ordered them (toothbrushes were charged!), and it took them hours to send them to the room (after I called them a second time). Windows do not open, which is fine as long as the ventilation system is good. Theirs isn't, unfortunately. Breakfast was fine, but tables were all dirty and they took their time cleaning one for us. I invited friends to the hotel bar, which is rather pleasant. However, their menu was incredibly limited, and service was rather slow. The hotel could be a lot better if these basic issues were addressed.