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Reviews of Maksoud Plaza

3.5 out of 5
Maksoud Plaza
Rua São Carlos do Pinhal, 424, Bela Vista, Sao Paulo, SP

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1001 reviews" "
Rating 8 - Good. 293 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Nov 2021

10/10 Excellent

WERNER, Alpharetta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel, breakfast was exceptionally good, price was excellent. The rooms need an upgrade…
Stayed 7 nights in Nov 2021
Response from Comunicação Maksoud on Nov 29, 2021
Olá Werner, agradecemos seu feedback e ficamos felizes por ter tido uma ótima experiência conosco. Será um prazer recebê-lo novamente!

8/10 Good

marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times
A lively and fun stay. Music nearly every night at Frank's Bar and a terrific wine bar that prepares special dishes for lunch or dinner.
Stayed 7 nights in Nov 2021
Response from Comunicação Maksoud on Nov 29, 2021
Olá Marc, agradecemos seu feedback e ficamos felizes por ter tido uma ótima experiência conosco. Será um prazer recebê-lo novamente!

10/10 Excellent

Cassiano

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff attention and great breakfast
Stayed 3 nights in Nov 2021
Response from Comunicação Maksoud on Nov 29, 2021
Olá Cassiano, agradecemos seu feedback e ficamos felizes por ter tido uma ótima experiência conosco. Será um prazer recebê-lo novamente!

10/10 Excellent

Lygia Beatriz C

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Staff is very kind and professional.
Stayed 1 night in Nov 2021
Response from Comunicação Maksoud on Nov 10, 2021
Olá Lygia, agradecemos seu feedback e ficamos felizes por ter tido uma ótima experiência conosco. Será um prazer recebê-la novamente!

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Comunicação Maksoud on Nov 5, 2021
Olá Daniel, agradecemos seu feedback e ficamos felizes por ter tido uma ótima experiência conosco. Será um prazer recebê-lo novamente!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, food and service. I would easily stay here again!
Stayed 3 nights in Oct 2021
Response from Comunicação Maksoud on Nov 10, 2021
Olá Kevin, agradecemos seu feedback e ficamos felizes por ter tido uma ótima experiência conosco. Será um prazer recebê-lo novamente!

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience.
Stayed 4 nights in Sep 2021
Response from Comunicação Maksoud on Nov 10, 2021
Olá Danilo, agradecemos seu feedback e ficamos felizes por ter tido uma ótima experiência conosco. Será um prazer recebê-lo novamente!

8/10 Good

neuza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muito bem localizado . Arquitetura maravilhosa. Falta remodelar os apartamentos. Estão muito datados dos anos 70 . Com uma nova decoração. Seria um 5 estrelas e poderiam cobrar mais . Mas o custo benefício è muito bom .
Stayed 4 nights in Aug 2021
Response from Comunicação Maksoud on Nov 5, 2021
Olá Neuza, agradecemos seu feedback e ficamos felizes por ter tido uma ótima experiência conosco. Será um prazer recebê-la novamente!

6/10 Okay

Danilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They will charge you for an extra person
Stayed 1 night in Sep 2021

10/10 Excellent

Leandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. I highly recommend it.
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, beautiful interior, bar, gym and location. The suites are very large and feel more like an apartment than a hotel room.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was great! Bruno and Lony at the reception were amazing! This was my second stay, definitely will come back!
Stayed 1 night in Aug 2021

6/10 Okay

Caue

Business traveler
Liked: Staff & service
My stay at the Maksoud
The hotel is very beautiful and the food is amazing (but expensive). The parking isn’t free and it is also expensive. Worth thing though is that the rooms are old and have a strong smell - really doesn’t pay off the price. They should think of renewing the rooms. The external areas are amazing though and the location is spectacular.
Stayed 2 nights in Aug 2021

8/10 Good

Rejane

Liked: Amenities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t able tô check in, lost my flight due to injury at airport in Dallas. Never made to Brazil. Lost both reservations for this hotel.
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
I booked two attached rooms for my party of 8 with two double beds each. We were all women and family, daughters, cousins and aunts. The staff made me book another room with increased price and all three rooms were far from each other.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic, charming hotel...
Stayed 2 nights in Jul 2021
Response from Comunicação Maksoud on Jul 21, 2021
Olá hóspede, agradecemos seu feedback e ficamos felizes por ter tido uma ótima experiência conosco. Será um prazer recebê-lo novamente!

10/10 Excellent

Sun Kwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Comunicação Maksoud Plaza on Apr 6, 2021
Hello, Sun. We appreciate your feedback. It will be a pleasure to welcome you again :)

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with a Few Flaws
Overall this is a great place to stay. The hotel itself is wonderful. Rooms and facilities, while dated, are great!! The majority of the staff is very attentive. Breakfast is Excellent!! My only major disappointment is that I arrived at the hotel early (about 9 am) and was told if I wanted to check in early I would have to pay a fee (about 60% of my nightly rate) to do so. The man at the front desk was aloof and showed no concern for my situation. At this point I had been on the road with this trip from USA for over 20 hours. I had no option as to when the plane arrived. My choice was to wait 5 hours (they would check me in 1 hour before their checkin time of 3 pm without charge) or pay the fee. I relented and paid it. I had no choice. The room I was assigned to was vacant and assigned to me immediately. It was sitting empty. They were not going to give me the room without a fee. Arriving early has happened many times on my travels around the world and over the years. I cannot remember not being accommodated before. It is a courtesy to their guests. Hotel of this caliber are accustomed to international clients and should make an extra effort to accommodate them. If there were no rooms available I would totally understand. But they had a number of vacant rooms. The hotel was not full by any means. Also, this hotel is not cooperative with Uber. My Uber drivers said they cannot go onto their property so I had to be picked up and dropped off on the street. Not an easy or
Stayed 3 nights in Feb 2021
Response from Maksoud Plaza Communications on Feb 23, 2021
Dear Frank, we appreciate your feedback and we are happy to know that you enjoyed our accommodations and structure =) Regarding your comments about early check-in, we would like to apologize sincerely. Indeed it was not kind from our side and we would like to fix it on your next visit to Brazil. We want to highlight that it does not match our standards and whenever is possible, we do this kindly with our guests, mainly when they arrive from a long trip. We have no restriction regarding the use of Uber. Usually, our guests ask for Uber´s cars inside our park. We are really sorry about any misunderstanding. We are looking forward to seeing you again and will be a pleasure to have another opportunity to host you. We remain at your disposal.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from Comunicação Maksoud on Mar 11, 2021
Olá querido hóspede, agradecemos seu feedback e ficamos felizes por ter tido uma ótima experiência conosco. Será um prazer recebê-lo novamente!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Maksoud is my first choice when I stay in Sao Paulo. Love the ambient of the Hotel. Staff are very nice and helpful. Highly recommend
Stayed 3 nights in Jan 2021
Response from Communication Maksoud on Jan 15, 2021
Hello Nicholas, we appreciate your feedback and are happy to have had a great experience with us. It will be a pleasure to welcome you again!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Comunicação Maksoud on Jan 15, 2021
Olá Nicholas, agradecemos seu feedback e ficamos felizes por ter tido uma ótima experiência conosco. Será um prazer recebê-lo novamente!

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2020
Response from Comunicação Maksoud Plaza on Jan 4, 2021
Caro hóspede, agradecemos seu feedback =)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2020
Response from Comunicação Maksoud Plaza on Nov 25, 2020
Caro hóspede, agradecemos seu feedback e esperamos recebê-lo novamente em breve =)

2/10 Terrible

Christine

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Comunicação Maksoud Plaza on Nov 24, 2020
Olá Christine. Agradecemos seu feedback e gostaríamos de entender melhor sua nota. Permanecemos à disposição.

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2020
Response from Comunicação Maksoud Plaza on Oct 14, 2020
Olá, agradecemos sua avaliação e esperamos recebê-lo novamente em breve!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you want in a hotel
Maksoud never fail to exceed our expectations
Stayed 2 nights in Oct 2020
Response from Maksoud Plaza Communications on Oct 8, 2020
Hello Andrew, we are happy to know that you liked your stay with us. It will be a pleasure to meet you again =)

8/10 Good

Vanessa, São José dos Campos.

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bom hotel, funcionários atenciosos. Café da manha deixou a desejar. Quartos limpos. Ambiente agradável.
Stayed 1 night in Oct 2020
Response from Comunicação Maksoud Plaza on Oct 6, 2020
Olá Vanessa, agradecemos seu feedback e ficamos felizes por saber que gostou do atendimento de nossa equipe. Em relação ao café da manhã, já estamos em contato com nossa equipe para que possamos avaliar melhorias e tornar a experiência de nossos hóspedes cada vez melhor. Seguimos à disposição!

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Comunicação on Mar 20, 2020
Olá Bruno, agradecemos sua classificação e ficamos felizes por ter gostado de sua hospedagem conosco. Volte sempre =)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Comunicação on Mar 12, 2020
Caro hóspede, agradecemos sua avaliação e ficamos felizes por ter ficado satisfeito com sua hospedagem. Seguimos à disposição!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beutiful lobby. Large room but in need of renovation. Bathroom especially looks very tired. Breakfast below average for this type of hotel.
Stayed 1 night in Feb 2020
Response from Communications on Mar 10, 2020
Hello, we appreciate your feedback and are happy to know that you liked our beautiful lobby =) We are a more traditional hotel and are always looking for improvements so that our guests can have a great time with us. We apologize for any inconvenience and remain at your disposal.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great facility, friendly staff, good breakfast! Must come back
Stayed 1 night in Feb 2020
Response from Communications on Mar 10, 2020
Dear guest, we appreciate your feedback and are happy to know that you liked our staff and breakfast. It will be a plesure to welcome you again =)

10/10 Excellent

Wynn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Communications on Mar 10, 2020
Olá Wynn, agradecemos seu feedback. Volte sempre!

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Comunicação on Feb 28, 2020
Olá Rodrigo, agradecemos sua classificação e seguimos à disposição!

8/10 Good

Elias

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2020
Response from Comunicação on Feb 12, 2020
Olá Elias, agradecemos seu feedback e nos colocamos à disposição!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC was out and although it was very difficult to sleep the first night, the staff did everything in their power to mitigate the situation. I like the people there and would gladly go back. It was my second stay and can’t beat the location!!
Stayed 2 nights in Jan 2020
Response from Communications on Feb 6, 2020
Dear guest, thanks for sending your feedback and we apologize for the inconvenience. Due to a failure in the hotel's central cooling system, the air conditioning supply was affected during your stay. We understand your frustration and inform that it is now working normally. Ir is very nice to know that you liked our staff and it will be a pleasure to welcome you again. We remain at your disposal!

4/10 Poor

Rodrigo

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Comunicação on Feb 6, 2020
Olá Rodrigo, agradecemos seu feedback e gostaríamos de entender melhor sua avaliação.O retorno de nossos hóspedes é muito importante para estarmos sempre avaliando melhorias. Permanecemos à disposição.

2/10 Terrible

Joserodriguez, Madrid

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrive after a long flight (13 hours). The check in was ok except that the receptionist didn’t mention that air conditioner was not working in all the rooms. My room was at 27 degrees at 23;50 hs. I decided not to stay as it’s impossible to sleep in such condition. I’m still waiting my refund. I spend a lot of money going to another. Hotel paying the counter fare. Don’t go to Maksoud hotel if you want to avoid this stress situations and save money booking on another hotels
Stayed 3 nights in Jan 2020
Response from Communications on Feb 6, 2020
Hi José, thanks for sending your feedback and we apologize for the inconvenience. Due to a failure in the hotel's central cooling system, the air conditioning supply was affected during your stay. We understand your frustration and inform that it is now working normally. Regarding the mentioned refund, because your rate has been booked as non-refundable, our manager will contact you to apply to the cancellation portal, together with us. We are sorry again for what happened and we would like to have a new opportunity to host you. We remain at your disposal for any questions.

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The AC was not working in the room, and they have outdated electrical outlets which required an adapter.
Stayed 1 night in Jan 2020
Response from Communications on Feb 6, 2020
Dear guest, thanks for sending your feedback and we apologize for the inconvenience. Due to a failure in the hotel's central cooling system, the air conditioning supply was affected during your stay. We understand your frustration and inform that it is now working normally. We would like to have more information about your stay so we can invite you for a new experience. Please contact us and we remain at your disposal.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Comunicação on Feb 2, 2020
Caro hóspede, agradecemos seu feedback e adoraremos recebê-lo novamente!

10/10 Excellent

Brian L.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020
Response from Comunicação on Jan 29, 2020
Olá Brian, agradecemos seu retorno. Será um prazer recebê-lo novamente, permanecemos à disposição!

4/10 Poor

Allan, Montreal, CA

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The room that I had was very old and worn out, it looked like the pictures, however the pictures make the room look better than it actually is. I have Expedia Gold status and I was not given any privileges. I had to pay extra for early check in. The location of the property is great within a few steps from shops and restaurants and the busy street of Avenida Paulista. The pool and gym area is nice however there are not very many lounge chairs. The breakfast in the morning was great, however very busy at the time I was there, so arrive earlier.
Stayed 1 night in Jan 2020
Response from Maksoud Plaza on Jan 24, 2020
Hello, Allan! We appreciate your return. Sometimes the routine of time and availability can change due to the period you are coming. Probably there was a large group having breakfast on the same day you were with us. Please be in mind that we always try to make the photos truly realistic. And concerning the loyalty program, we cannot see our guests´ status, so we advise you to check directly on Expedia website and claim the benefits earned with your stay. We remain at your disposal and hope to host you again for a new experience!

8/10 Good

K, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, rooms are bigger than normal and security looks like they can kick some butt if necessary :-)
Stayed 3 nights in Dec 2019
Response from Communications on Jan 14, 2020
Hey, K! We appreciate your feedback and are happy to know that you liked our rooms. We take the safety of our guests very seriously and it's good to know that our secutiry job it's well done. We hope to see you soon and remain at your disposal!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
Stayed 4 nights in Dec 2019
Response from Communications on Dec 27, 2019
Dear guest, we appreciate your feedback and hope to see you soon =)

10/10 Excellent

marwan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 7 nights in Dec 2019
Response from Communications on Dec 27, 2019
Hey Maewan, we appreciate your feedback and hope to see you soon =)

6/10 Okay

joseph

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointment
I am staying a the Maksoud plaza almost twice a year s since 1985 which is 34 years!!!! Nobody knows me their except for the doorman Which retired early this year. Because I arrived at 8 AM from the airport I have booked for 2 nights even though I stayed only for one Night. I have asked to have a late check out at 16:00 PM And the answer was negative. You have to pay For it. I asked for 15:00 PM and the answer wa negative, you have to pay for it. Finally he allowed Me to stay in the room until 14:00 PM without any extra charge. They were so generous to guest that come to them 34 years........
Stayed 2 nights in Dec 2019
Response from Communications on Dec 27, 2019
Hello Joseph, we appreciate your feedback and apologize for what happened. During the busy period of the hotel, it really is difficult to offer late checkout at no charge. Anyway, we are happy to know that after so many years you still stay with us =) We are reinforcing with our team to be attentive to all our requests and we hope to see you again. We remain at your disposal.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property,good location, NO iron.
Stayed 2 nights in Dec 2019
Response from Communications on Dec 13, 2019
Dear guest, we appreciate your feedback.It's great to know that you liked our property and location. In relation to iron, we have ironing service for guests, can be hired directly by the phone or at the hotel reception. Anyway, we apologize for any inconvenience and remain at your disposal =)

8/10 Good

Eduardo

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice but getting old.
Hotel was at some point very nice but now it is in need of a face lift. Excellent breakfast and location. Rooms and bathrooms are large but dated.
Stayed 3 nights in Dec 2019
Response from Communications on Dec 11, 2019
Hi, Eduardo. We appreciate your feedback. Ee have a more traditional style but we are always investing in good service and amenities so that the stay is always very pleasant. It's great to know that you liked our breakfast, it will be a pleasure to welcome you again =)