Prezado Sr Ricardo,Agradecemos pela escolha do Pestana São Paulo Hotel e pelo construtivo feedback após sua estada. Levamos em alta consideração os seus comentários. Certamente serão devidamente analisados, objetivando melhorias nos serviços e satisfação de nossos hóspedes. Aproveitamos a oportunidade para informar que investimentos serão realizados, o que certamente contribuirão para melhorarmos a conservação e manutenção do empreendimento. Em sua próxima viagem a São Paulo, gostaríamos de tê-lo conosco novamente para recuperar sua confiança e para que possa desfrutar de uma nova e positiva experiência. Cordialmente,Karina GomesGerente Operacional

Dear Mr. Erick, On behalf of the entire team at Pestana São Paulo Hotel, we would like to thank you for your kind feedback.We look forward to hosting you again soon at our hotel!Best regards, Karina GomesOperational Manager

Dear Mrs Lidia, Firstly, we would like to thank you for taking the time to give us your honest feedback on your stay at Pestana São Paulo Hotel.We value your opinion, as it helps us continuously improve in anticipating our Guests' needs, preferences, and expectations. Unfortunately, there were some issues with your experience with out team. We are taking measures to ensure that unfortunate events like these do not happen again.We hope this inconvenience has not permanently tarnished your impression of our hotel, that we would like to revert during your next stay.Best regards, Karina GomesOperational Manager

Dear Mr. Steven, Thank you for your feedback on your stay at Pestana São Paulo Hotel. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana São Paulo Hotel and we look forward to welcoming you again soon.Best regards, Karina GomesOperational Manager

Dear Mr Ira,Firstly, we would like to thank you for taking the time to give us your honest feedback on your stay at Pestana São Paulo Hotel.We would like to inform you that we have taken note of your comments about our infrastructure and functionally. We value your opinion, as it helps us continuously improve in anticipating our Guests' needs, preferences, and expectations.It was a great pleasure for us to welcome you as our Guest. We look forward to welcoming you again soon.Best regards, Karina GomesOperational Manager

Dear Mr. Gary.On behalf of our entire team at Pestana São Paulo we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana São Paulo.Best regards,

Dear Mr. Adam,Thank you for taking the time to provide us with your feedback on your experience at Pestana São Paulo. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at our hotel. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,

Dear Mrs.Lydia; Thank you for your feedback on your stay at Pestana São Paulo Hotel. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana São Paulo Hotel and we look forward to welcoming you again soon.In the meantime, we remain with our very best regards.the management

Prezado Hóspede DavidPrimeiramente agradecemos pela escolha do Pestana São Paulo e pelo feedback após sua última estada.Gostaríamos de tê-lo conosco novamente em sua próxima viagem a Pestana São Paulo. Estaremos à sua disposição para o que for necessário.Cordialmente,Gerente Geral

Dear Guest Maria; On behalf of our entire team at Pestana São Paulo we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana São Paulo. Best regards, The Team at Pestana São Paulo

Dear Mr. David, On behalf of our entire team at Pestana São Paulo we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana São Paulo. Best regards, The Team at Pestana São Paulo

Prezado Sr. Ronald, Agradecemos pela vossa escolha do Pestana São Paulo para hospedagem bem como, agradecer também pelo tempo que dispensou ao preencher o questionário de avaliação referente a sua recente estada. Agradecemos, imensamente, a vossa predisposição em relatar-nos vossa experiência. Tenha certeza que todos os comentários foram levados em alta consideração, assim como, exemplos de postura como o de V. Sª apenas vêm agregar valores ao nosso grupo, fazendo-nos impulsionar e aprimorar a qualidade de nossos produtos e serviços. Atenciosamente, À Gerência

Prezada Sra. Fernanda, Gostaríamos de agradecer o tempo que dispensou ao preencher o questionário de avaliação referente a sua recente estada no Pestana São Paulo Hotel. Nós apreciamos e sentimo-nos honrados com seus comentários em nosso Questionário de Satisfação Onlin. A sua satisfação demonstrada é a nossa maior alegria e representa para nós a certeza de que nossos esforços de assegurar serviços de qualidade foram alcançados. Aproveitamos para enviar votos de elevada estima e distinta consideração. Apresentamos os melhores cumprimentos e subscrevemos-nos, Atenciosamente, À Gerência

Prezada Sra. Cassiana, Gostaríamos de agradecer o tempo que dispensou ao preencher o questionário de avaliação referente a sua recente estada no Pestana São Paulo Hotel. Nós apreciamos e sentimo-nos honrados com seus comentários em nosso Questionário de Satisfação Onlin. A sua satisfação demonstrada é a nossa maior alegria e representa para nós a certeza de que nossos esforços de assegurar serviços de qualidade foram alcançados. Aproveitamos para enviar votos de elevada estima e distinta consideração. Apresentamos os melhores cumprimentos e subscrevemos-nos, Atenciosamente, À Gerência

Prezado Hóspede Primeiramente agradecemos pela escolha do Pestana São Paulo Hotele pelo feedback após sua última estada. Gostaríamos de tê-lo conosco novamente em sua próxima viagem a São Paulo. Estaremos à sua disposição para o que for necessário. Cordialmente, Equipe Pestana São Paulo

Dear Guest, First of all we would like to thank you for choosing the Pestana São Paulo Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we were able to exceed your expectations, and that you enjoyed your time spent in our Hotel. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We do hope to have the opportunity in the near future to welcome you, your friends and family back at our hotel, as we look forward to being of service. Thank you again for having shared your experience with us. We look forward to welcoming you back in the near future. Yours Sincerely, Taianne Leony– General Manager

Prezado Hóspede, agradecemos pela escolha do Pestana São Paulo e pelo feedback após sua última estada. Gostaríamos de tê-lo conosco novamente em sua próxima viagem a São Paulo. Estaremos à sua disposição para o que for necessário. Cordialmente, Taianne Leony, Gerente Geral

Dear Mr. Tiago, Thank you for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our property. Thank you again for your preference, and we look forward to welcoming you back to the Pestana São Paulo Hotel in the near future. Yours Sincerely, Yours Sincerely, Taianne Leony– General Manager

Prezado Hóspede, agradecemos pela escolha do Pestana São Paulo pelo feedback após a sua última estada. Observamos que alguns dos nossos produtos e serviços estivreram em desacordo com vossa expectativa pessoal. Estamos à inteira disposição para quaisquer contato. Cordialmente, Taianne Leony, Gerente Geral

Prezado Sr. Charles, Obrigada por seus comentários e lamentamos que não tenhamos atingido suas expectativas. Sua avaliação será norteadora para nós. Atenciosamente, Daniela Siqueira

Thank you very much for your review. Kind Regards, Daniela Siqueira Rooms Manager

Dear Guest, thank you for choosing the Pestana São Paulo Hotel as your destination, and for sharing your opinions with us. We are sorry to learn that you experienced certain situations during your stay. I personally thank you for your kindness to sharing your comments regarding your experience of our services and facilities, which supports and helps us to make all the improvement and investments initiatives needed. Please accept our apology for the inconvenience we may have caused you during these days of your recent stay, even though independent of our intention. We constantly strive to ensure that our required standards of quality and comfort are charged to all sectors of the operation that contribute to the experience of our Guests, and for all of us it is disappointing to know that we no longer serve you in what we cherish. Rest assured that we are committed to ensuring that the impressions of your stay are fully corrected and re-evaluated, for the most important thing is to be sure to convey the seriousness and respect with which we deal with your comments. Kind regards, Daniela Siqueira Rooms Manager

Querido Hóspede, Muito obrigada por sua avaliação! Atenciosamente, Daniela Siqueira Gerente de Hospedagem

Querido Hóspede, Muito obrigada por sua avaliação! Atenciosamente, Daniela Siqueira Gerente de Hospedagem

Thank you for choosing Pestana São Paulo for your stay. Our Guests reviews are very important to us in order to guide our efforts, for that we thank you for giving us such a detail evaluation of our services and structure. I apologize in the name of all Staff if we did not transmit you the caring we have as standard, even though regardless of our intention. We had a problem with the hot water one morning that was not in our plans but it was solved as soon possible and I apologize for that. We will take actions possible about the linen and our elevators. We hope to welcome you again in a near future and give you a great experience! Kind Regards, Daniela Siqueira Rooms Manager

Hello Roger, We thank you for your interest in Pestana São Paulo Hotel and for sharing your experience. We hope to have the joy of your brief return to check the improvements and news of our Hotel. Sincerely, Pestana Hotel Team

Hello, We thank you for your interest in Pestana São Paulo Hotel and for sharing your experience in our business. We hope to have the joy of your brief return to check the improvements and news of our Hotel. Sincerely, Pestana Hotel Team

Hello Karla, We thank you for your interest in Pestana São Paulo Hotel and for sharing your experience in our business. We hope to have the joy of your brief return to check the improvements and news of our Hotel. Sincerely,