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Reviews of Sunbridge Hotel & Conference Centre Sarnia/Point Edward

3 out of 5
Sunbridge Hotel & Conference Centre Sarnia/Point Edward
1498 Venetian Blvd, Sarnia, ON

Reviews

8.2

Very Good

Rating 10 - Excellent. 403 out of 1001 reviews" "
Rating 8 - Good. 353 out of 1001 reviews" "
Rating 6 - Okay. 144 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and quiet. The pool was great.
Stayed 1 night in May 2024
Response from Hilary S. Guest Services Manager on May 13, 2024
We're delighted you enjoyed your stay! Thank you for your positive feedback. We hope to see you again soon!

10/10 Excellent

Colleen

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Hilary S. Guest Services Manager on May 7, 2024
Thank you Colleen for sharing your excellent rating!

10/10 Excellent

Sukhraj

Stayed 1 night in Apr 2024
Response from Hilary S. Guest Services Manager on May 3, 2024
Thank you Sukhraj!

10/10 Excellent

Jane, Ckarksburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated and VERY comfortable beds.
Stayed 1 night in Apr 2024
Response from Hilary S. Guest Services Manager on May 2, 2024
Thank you Jane for your review! I am delighted you enjoyed your stay and we hope to welcome you back soon!

8/10 Good

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was still under renovation but it did not effect my stay. My one top issue and that was that housekeeping knocked at the door at 9:30am. With checkout time being 11am I feel that 9:30 was too early especially since i was not checking out. On vacation I don't want anyone knocking and waking me up. I realized that i was there in off season but the restaurant was not open for lunch?? The hotel is within waling distance to the water & the casino as well as a quick drive to shopping
Stayed 3 nights in Apr 2024
Response from Hilary S. Guest Services Manager on Apr 26, 2024
Thank you for your feedback Loretta! We apologize for the inconvenience with the early housekeeping visit. We'll address this issue promptly. We're glad you enjoyed our convenient location. Hope to welcome you back soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Hilary S. Guest Services Manager on Apr 24, 2024
Thank you for your review and kind comment Sarah!

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, amenities
Everything was a top 10
Stayed 2 nights in Apr 2024
Response from Hilary S. Guest Services Manager on Apr 22, 2024
Thank you Ryan for your review, we are delighted you enjoyed your stay!

6/10 Okay

Trevor

Traveled with partner
Disliked: Staff & service
Missing ceiling tiles in hallway and the rooms are very noisy due to walls being thin and no sound barrier
Stayed 2 nights in Apr 2024
Response from Hilary S. Guest Services Manager on Apr 16, 2024
Thank you for your feedback Trevor. We apologize for the inconvenience caused by the missing ceiling tiles and noise disturbances. We had an unexpected leak that required attention and the ceiling tiles will be replaced.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Easily assessable to highway.
Stayed 1 night in Apr 2024
Response from Hilary S. Guest Services Manager on Apr 15, 2024
Thank you Michael for your review, I am delighted you enjoyed your stay.

6/10 Okay

Caroline

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The double room we shared was clean, neat however it was very poorly lit especially for two seniors 75 & 83. We found it challenging to even operate the coffee machine, there was no extra lighting in that part of the room which became more challenging once there was no daylight streaming in from outside. We found the restaurant to be overpriced and the food very bland although generous portions. We were traveling with family which included our young grandchildren and while we appreciate the restaurant having a high chair there is no children’s menu so I have to say overall I’m very disappointed in our visit. The hotel doesn’t seem to cater to seniors or young children.
Stayed 2 nights in Mar 2024
Response from Hilary S. Guest Services Manager on Apr 2, 2024
Thank you Caroline for your review and feedback. Although our restaurant is new and temporary as plans are made to replace it with a Boston Pizza Restaurant, we will look into adding a Kids Menu in the interim. Should you require any assistance during your stay such help with a coffee maker please contact the front desk and one of our team member's would be happy to assist. We hope to have to opportunity to welcome you back.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are comfortable and clean.
Stayed 3 nights in Mar 2024
Response from Hilary S. Guest Services Manager on Mar 31, 2024
Gary, we are glad that you enjoyed your stay with us. Thank you for your feedback and we hope to see you again soon. All the best!

10/10 Excellent

Liam

Traveled with family
Liked: Amenities
Kim at front desk was amazing. All staff were very friendly property is spotless.
Stayed 1 night in Mar 2024
Response from Hilary S. Guest Services Manager on Mar 25, 2024
Thank you Liam for your review and kind words! I am delighted you enjoyed your stay! I will be sure to share your compliments to Kim and our Team.

6/10 Okay

Tyler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Hilary S. Guest Services Manager on Mar 25, 2024
Thank you for providing your rating Tyler.

10/10 Excellent

Terri-Lynn, Burks Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing kids loved the pool and everyone was kind and inviting thank you best stay yet
Stayed 2 nights in Mar 2024
Response from Hilary S.Guest Services Manager on Mar 18, 2024
Thank you Terri-Lynn for your review! I am delighted you and the kids had a great stay!

10/10 Excellent

Adam, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Construction.
Stayed 1 night in Mar 2024
Response from Hilary S. Guest Services Manager on Mar 11, 2024
Thank you for your rating Adam!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Hilary S. Guest Services Manager on Mar 11, 2024
Thank you Sarah for your review!

8/10 Good

Aich

Stayed 1 night in Mar 2024
Response from Hilary S. Guest Services Manager on Mar 27, 2024
Thank you Aich for your rating!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
On-site restaurant was great, not many options around the property for food but we were very happy with the breakfasts and dinners at the resto.
Stayed 5 nights in Feb 2024
Response from Hilary S. Guest Services Manager on Mar 5, 2024
Thank you Jonathan for your review! I am delighted you enjoyed your stay and dining at our restaurant! We hope to welcome you back soon!

10/10 Excellent

Greg

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rms have all been renovated. Very clean and new. Lobby and restaurant the same. Beautiful new hotel
Stayed 1 night in Mar 2024
Response from Hilary S. Guest Services Manager on Mar 2, 2024
Thank you Greg for your review! I am delighted you enjoyed your stay at our recently renovated hotel!

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice renovated hotel
Stayed 1 night in Mar 2024
Response from Hilary S. Guest Services Manager on Mar 2, 2024
Thank you Giovanna for your review!

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and food is delicious
Stayed 1 night in Feb 2024
Response from Hilary S. Guest Services Manager on Feb 26, 2024
Thank you Candance for your review! I am delighted you enjoyed your stay, our service and restaurant!

10/10 Excellent

Aamir

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Feb 2024
Response from Hilary S. Guest Services Manager on Feb 15, 2024
Thank you Aamir for your review and positive feedback!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hilary S. Guest Services Manager on Feb 13, 2024
Thank you Jerry for the 10/10 rating!

10/10 Excellent

Marcel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently renovated and clean. Great restaurant. Please don’t turn into a Boston Pizza !!!
Stayed 2 nights in Feb 2024
Response from Hilary S. Guest Services Manager on Feb 12, 2024
Thank you for your review Marcel! I am delighted you enjoyed your stay and our restaurant! I will share your feedback with our Hotel Owners regarding their plans for the restaurant.

8/10 Good

Steven, London

Liked: Amenities
Adequate. Nice facility. Pretty plain.
Stayed 1 night in Feb 2024
Response from Hilary S. Guest Services Manager on Feb 8, 2024
Thank you for your feedback Steven.

10/10 Excellent

MAHA

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Hilary S. Guest Services Manager on Feb 5, 2024
Thank you MAHA for your rating!

10/10 Excellent

Osamah

Liked: Cleanliness, staff & service, property conditions & facilities
"Fantastic stay at four points hotel, The staff was incredibly attentive, rooms were spotless, and the amenities exceeded expectations. Convenient location, delicious on-site dining options, and a serene atmosphere made our experience truly memorable. Highly recommend for a comfortable and enjoyable stay."
Stayed 1 night in Feb 2024
Response from Hilary S. Guest Services Manager on Feb 6, 2024
Thank you Osamah on your review and recommendation! I am delighted you enjoyed your stay! I will be sure to share your kind words with our team!

10/10 Excellent

Aamir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff and service.
Stayed 1 night in Feb 2024
Response from Hilary S. Guest Services Manager on Feb 5, 2024
Thank you Aamir for your review! I will be sure to share your kind words with our Team.

8/10 Good

Carrielyn

Stayed 1 night in Jan 2024
Response from Hilary S. Guest Services Manager on Feb 2, 2024
Thank you for your rating Carrielyn.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility and friendly staff
Stayed 1 night in Jan 2024
Response from Hilary S. Guest Service Manager on Jan 31, 2024
Thank you Sarah for your review and positive feedback!

10/10 Excellent

Marcel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally renovated
Newly renovated rooms and lobby. The best and nicest hotel Sarnia currently has
Stayed 1 night in Jan 2024
Response from Hilary S. Guest Services Manager on Jan 29, 2024
Thank you for your review Marcel! I am delighted you enjoyed your stay!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hilary S. Guest Services Manager on Jan 24, 2024
Thank you Amanda for your rating.

10/10 Excellent

MAHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilary S. Guest Services Manager on Jan 24, 2024
Thank you MAHA for your rating!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Hilary S. Guest Services Manager on Jan 22, 2024
Thank you Linda for your review!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value & Nice Pool
Stayed at this property years ago when it was a Holiday Inn. Is now in the process of changing to a Four Points Sheraton. Great room and a great value. Only complaint would be that a drinking glass was unwrapped from the plastic wrap, the counter top at the microwave needed cleaning and one of the coffee whitner packets was opened. We loved the indoor pool. Will definately stay here again. Excellent one night "Staycation"!
Stayed 1 night in Jan 2024
Response from Hilary S. Guest Services Manager on Jan 22, 2024
Thank you for your review Patrick. I am glad you had an excellent staycation and my apologies on the missed housekeeping items you mentioned. We will address this with our team. We look forward to your next stay!

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hilary S. Guest Services Manager on Jan 22, 2024
Thank you Dennis for your 10/10 rating!

10/10 Excellent

MAHA

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful
Stayed 1 night in Jan 2024
Response from Hilary S. Guest Services Manager on Jan 17, 2024
Thank you MAHA for your review! I am so glad you enjoyed your stay!

10/10 Excellent

Jay

Stayed 3 nights in Dec 2023
Response from Hilary S. Guest Services Manager on Jan 8, 2024
Thank you Jay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilary S. Guest Services Manager on Jan 2, 2024
Thank you John for your rating!

10/10 Excellent

Wenonah

Stayed 1 night in Dec 2023
Response from Hilary S. Guest Services Manager on Jan 2, 2024
Thank you Wenonah for your rating!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Hilary S. Guest Services Manager on Jan 22, 2024
Thank you John for your rating!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel.
Wonderful hotel. It was nicely renovated and the room was spotless. The pool and fitness center were amazing. Service was fantastic.
Stayed 1 night in Dec 2023
Response from Hilary S. Guest Service Manager on Jan 31, 2024
Thank you Melissa for your review! I am so glad you enjoyed your stay!

10/10 Excellent

Kathryn Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hilary S. Guest Services Manager on Dec 27, 2023
Thank you Kathryn Ann for your 10/10 Rating!

10/10 Excellent

Jennifer

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Workmen smoked in the hotel, ladders were left in hallways, cleaning carts were left in halls unattended all day, cleaning cloths on the floor, cardboard pieces in the hallways. More workmen in hotel than guests - can hear hammering and sawing. Had to walk by the table saw to use the sidewalk going to my car. Staff was rude after the staff we had at check in - they were fantastic! Staff from them on were rude.
Stayed 2 nights in Dec 2023
Response from Hilary S. Guest Services Manager on Dec 23, 2023
Thank you for your review Jennifer. I am so sorry for your dissatisfaction with your stay. Although renovations are nearing the end we always strive to ensure the renovations do not affect our guests and to provide great service.

10/10 Excellent

Susan, Stratford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from ALL staff!! Room was fantastic!! Will definitely be back!! Thank you!!
Stayed 1 night in Dec 2023
Response from Hilary S. Guest Services Manager on Dec 18, 2023
Thank you Susan for your review and kind words! I am glad you enjoyed your stay and we look forward to your return!

10/10 Excellent

Becca

Stayed 2 nights in Dec 2023
Response from Hilary S. Guest Services Manager on Dec 19, 2023
Thank you Becca for your rating!

10/10 Excellent

Paolo, Port Stanley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilary S. Guest Services Manager on Dec 13, 2023
Thank you for your review Paolo!

2/10 Terrible

Kristina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was terrible
Stayed 1 night in Dec 2023
Response from Hilary S. Guest Services Manager on Dec 11, 2023
Hi Kristina, I am sorry to read of your dissatisfaction. My records show that you did not stay. Could you please contact me regarding your experience at 519-336-4130.Thank you,

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilary S. Guest Services Manager on Dec 13, 2023
Thank you for your review Kendra!

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hilary S. Guest Services Manager on Dec 7, 2023
Thank you for your rating Meredith!