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Reviews of AmericInn by Wyndham Sartell

2.5 out of 5
AmericInn by Wyndham Sartell
119 Lesauk Drive, Sartell, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 255 out of 474 reviews" "
Rating 8 - Good. 147 out of 474 reviews" "
Rating 6 - Okay. 31 out of 474 reviews" "
Rating 4 - Poor. 17 out of 474 reviews" "
Rating 2 - Terrible. 24 out of 474 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bernice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the pool and hot tub although the jets in the hot tub could have been more powerful. The breakfast was also very good with lots of choices. The fridge in our room was loud and made strange noises all night which sometimes awoke me from my sleep.
Stayed 1 night in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Being able to check in early
Stayed 1 night in Mar 2024

10/10 Excellent

Kathy

Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!
Stayed 1 night in Mar 2024

10/10 Excellent

Shane, White Bear Lake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a wedding and had no issues while staying here. The place was close to the highway (but not so close that there was traffic noise!), so it was easy to get where we needed to be. Plenty of dining options in the local area. Our room faced a wooded area, so it felt like we were on a vacation from the "urban jungle," lol. All staff we interacted with were helpful, friendly, and professional. The breakfast was decent. Would stay here again!
Stayed 2 nights in Feb 2024

8/10 Good

Julie

Very nice hotel . Will stay here again.
Stayed 2 nights in Feb 2024

6/10 Okay

Jonathan, Golden Valley

Liked: Cleanliness, staff & service
Clean, nice value compared to St Cloud hotels, some rooms have hot tubs, continental breakfast available
Stayed 1 night in Dec 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

John

Stayed 3 nights in Jan 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Stay was TOO short
Our only problem with our stay was that we couldn't stay long enough to relax. We checked in around 5:00 p.m. And had to leave by 3:20 AM. The staff members we met were courteous, helpful, and knowledgeable. The room was clean and comfortable. AND, yes I would recommend this AmericInn in Sartell, MN.
Stayed 1 night in Jan 2024

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024

8/10 Good

Laurie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was broken in September, and had yet gotten repaired in end of December. Quality of soaps, linens towels are great! Highly plush towels in rooms! Dove products for shampoos, soaps, great coffee and breakfast!
Stayed 1 night in Dec 2023

10/10 Excellent

Janee

Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to where I went for Christmas. More lighting in the parking area might be more helpful for older people like myself, but everything else was perfect.
Stayed 1 night in Dec 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay!
Staff were so friendly and accommodating. Room was very clean and comfortable. I would definitely stay there again! So close to shopping and restaurants!
Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel
Good price. Big pool. Good breakfast. Great location.
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

angie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, quiet
Room was a suite, and very spacious.
Stayed 1 night in Nov 2023

2/10 Terrible

Latina

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Night shift
Stayed 1 night in Nov 2023

4/10 Poor

Nate

Traveled with family
Disliked: Staff & service
Didn't get the room type reserved
Stayed 1 night in Nov 2023

10/10 Excellent

Kamalpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay 😊
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle, Royalton

Liked: Cleanliness, staff & service, property conditions & facilities
Fun stay with relatives
Stayed 1 night in Nov 2023

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Hot breakfast with Eggs and Sausage was Great. The pool was nice size and the hot tub water was nice and hot, just the way we like it. Would come back again for sure.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Traveled with family
Liked: Staff & service
Enjoyed the wild turkeys (6) in hotel area. Pool was good for a swim and hot tub was good. Staff at counter were helpful and friendly. Traffic in area was terrible as one freeway was down for repairs. Room could have been cleaner in corners etc.
Stayed 2 nights in Oct 2023

6/10 Okay

Deb

Traveled with family
Staff was great! Our bathroom sink was clogged and they fixed that right away. The room was too small for 3 people and not enough seating for 3. The fridge was constantly running and noisy so we had to shut it off. Up keep of continental breakfast area and food choices were not so good or plentiful
Stayed 2 nights in Nov 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk Staff!
I went into the room I reserved. I wasn't happy with the room. I told the front desk and she moved me to another room. I was pleased with the room she moved me to. Pleased that she listened to me and let us move to a better room.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023

2/10 Terrible

Christine

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE
The furniture was old and stained, there was what appeared to be dandruff on the couch, strange white stains all over the carpets, dead bugs on the windowsill and this was in the best suite in the hotel.
Stayed 4 nights in Oct 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

KAI-WEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine, excellent.
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very hospitable. I will be back next year!
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Michelle Defries on Oct 20, 2023
Thank you for your stay

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady when we check was nice to give us a close room so I didn’t have to walk a long distance.
Stayed 1 night in Oct 2023
Response from Michelle Defries on Oct 20, 2023
Thank you for your stay.

10/10 Excellent

Gregory

Stayed 1 night in Oct 2023
Response from Michelle Defries on Oct 20, 2023
Thank you for your stay.

8/10 Good

Roger, Sheboygan Falls

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall we liked the location and everything was OK. The staff were friendly. We will use this motel again in the future. However, the carpeting in our room was dirty enough to stick to our socks or bare feet as we walked around the room. It will likely take more than just a vacuum job to get the carpet clean. The rest of the room was clean and fine.
Stayed 4 nights in Sep 2023
Response from Michelle Defries on Oct 20, 2023
Thank you for your stay. We are starting the process of updating the rooms.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service
None
Breakfast wasn't very good they were not on top of it, they run out of food very quickly and we had to get what was left, one moro thing was that they did had enough shampoo
Stayed 2 nights in Sep 2023
Response from Michelle Defries on Oct 20, 2023
Thank you for your stay. I am sorry that breakfast ran out. We will try to be better the next time you are in town.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Camper
This is a fantastic hotel! Friendly staff, very clean and cozy!
Stayed 1 night in Sep 2023
Response from Michelle Defries on Oct 20, 2023
Thank you for your stay. I am glad you had an awesome stay.

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip!
Restful and comfortable.
Stayed 1 night in Sep 2023
Response from Michelle Defries on Oct 20, 2023
Thank you for stay. I am glad you had a good stay.

4/10 Poor

Michael

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Michelle Defries on Oct 20, 2023
Thank you for your stay. I am sorry your stay didn't go according to your expectations.

8/10 Good

Fernando

Stayed 1 night in Sep 2023
Response from Michelle Defries on Oct 20, 2023
Thank you for your stay. I hope you enjoyed your stay.

6/10 Okay

Adrian

Liked: Staff & service, room comfort
Could use some attention.
Room and bed was great except both drains, the sink and shower was slow. The hot tub was good and clean but the main pool was not. Visible sediment in the bottom. Overall cleanliness could be better. Windows very dirty.
Stayed 1 night in Aug 2023
Response from Michelle Defries on Oct 20, 2023
Thank you for your stay. We have been working on the issues that you have experienced and have corrected and are working on them currently. I hope to see you the next time you are in town.

4/10 Poor

Ian

Traveled with family
Liked: Amenities
Disliked: Cleanliness
We had a bad experience with bedbugs in the room #204. In the daytime!!! We recorded the video and showed to the receptionist. They moved us to another room, but I cant say they expressed much empathy. The overall experience was a mix of good things and complete disappointment caused by stuff neglet and attitude.

8/10 Good

Sherri

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
$$
Stayed 1 night in Aug 2023