Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed) | Premium bedding, in-room safe, laptop workspace, blackout drapes
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Reviews of Best Western Plus Vineyard Inn & Suites

2.5 out of 5
Best Western Plus Vineyard Inn & Suites
142 Lake St, Penn Yan, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 732 out of 1003 reviews" "
Rating 8 - Good. 229 out of 1003 reviews" "
Rating 6 - Okay. 31 out of 1003 reviews" "
Rating 4 - Poor. 7 out of 1003 reviews" "
Rating 2 - Terrible. 4 out of 1003 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities, the cleanliness, and the staff.
Stayed 2 nights in May 2024
Response from Hotel Management on May 11, 2024
We are glad you enjoyed your stay! Thank you for staying with us!

10/10 Excellent

GEORGE J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, pool,spa,
Stayed 1 night in May 2024
Response from Hotel Management on May 9, 2024
Thank you for staying with us!

2/10 Terrible

Nestor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on May 5, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do hope that you would consider staying with us again so we can provide you with excellent customer service.

6/10 Okay

Alla

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 9, 2024
Thank you for staying with us!

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 1 night in May 2024
Response from Hotel Management on May 9, 2024
Thank you for staying with us!

10/10 Excellent

Sherri, Sterling

Traveled with family
Location is great and staff is top notch
Stayed 1 night in Apr 2024
Response from Hotel Management on May 9, 2024
Thank you for staying with us!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a great area and well maintained. The room was clean and spacious while breakfast in the morning was very good. No complaints about this place.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 27, 2024
We are pleased to hear that you enjoyed your stay! We hope to see you again!

10/10 Excellent

georgie

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dog friendly hotel
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 27, 2024
We are glad you enjoyed your stay!

10/10 Excellent

Bethany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend a room on the 1 st floor very noisy..doors slamming and curtains are not all the way blacked out won’t close tight enough .. and smaller than the room we had last stay 3 rd floor .. was way better for noise level and curtains and space in the room
Stayed 1 night in Apr 2024
Response from Hotel Management on May 9, 2024
Thank you for staying with us! We understand your frustrations, and we will do our best to improve you next stay. Thank you for staying with us and have a wonderful day.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very large & clean. Great staff & free ev charging.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 27, 2024
We are glad you enjoyed your stay!

10/10 Excellent

Mark, Wilmington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean. The staff is friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Arkadiusz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So first good things. The room was clean and nice. Keurig, microwave and fridge in the room. Nice bathroom and fast internet. Swimming pool with hot tub was a nice thing too. Coffee available 24/7 from a coffee machine was awesome as well. The gym was ok, but the dumbbells were broken, so no triceps for me. The breakfast. Yes, they have complimentary breakfast. Coffee, tea, juice, susages, eggs, pancakes, cereal and bread. The thing i didnt like about the breakfast was that everything was wrapped in plastic. The utensils plastc, plates plastic, cups plastic. Our plant in going nowhere.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for staying with us!

10/10 Excellent

stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff lovely hotel very clean
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for staying with us!

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, Rachel and Benjamin were the best and very helpful.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 4, 2024
Thank you for staying with us! We are glad to hear that you enjoyed your stay, we will also be sure to let Ben and Rachel know what you said about them! We hope to see you again!

10/10 Excellent

Karena

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This place was amazing! I feel like it was a step above other hotels for the price. Everything deserves a 5 star but only a few tweaks I think would make it above the rest even more! - We had a king bedroom with a pull out couch. There was plenty of space in the bed and room for my husband and I, however, there aren’t enough outlets in the room or near the bed. There is 1 plug and 1 outlet on the bedside lamp but unless you want to unplug the lamp or the clock from the wall, you have to plug other items across the room. - Also, the bed pillows are nothing more than the size of couch pillows. I’m glad I brought 1 from home. Pillows should definitely be upgraded! - our bathroom was very small. You had to stand over or on the side of the toilet to close the door. -While all this stuff is cosmetic issues, the staff and the hotel all together were great! We drove through a really bad snow storm but once we got there, the heat was rolling and the front desk girl was so sweet and caring! Very personable and genuine. Even it being after midnight when we arrived, she was in such good spirits! I wish I could remember her name! -The staff the next morning was equally as amazing! At breakfast, I couldn’t figure out the pancake maker but I walked up to the desk and Ben came right over to help me and get it fixed. -will absolutely recommend this hotel to everyone! THANK YOU! We loved our stay!!
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 31, 2024
Thank you for your suggestions, we will take them under advisement! We are very pleased to hear that you enjoyed your stay, and that you made it here safely during the big storm! We would love to see you again during the nice warm summer weather! I will be sure to let Ben know what you said!! Thank you for staying with us!

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
It’s super clean and nice. Staff is polite and helpful. We recommend!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 31, 2024
Thank you for staying with us! We are pleased to hear that you enjoyed your stay!

10/10 Excellent

christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms clean building and lovely staff
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

Kim M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

Robert

Traveled with family
Great room , very friendly staff , whole hotel was very clean !
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for leaving this wonderful review! I will be sure to inform our staff that you had a wonderful time!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Colleen

Traveled with partner, Traveled with family
Liked: Amenities
Clean
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for staying with us!

10/10 Excellent

apollo

Liked: Amenities
great
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 25, 2024
Thank you for staying with us!

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to all the staff for doing an amazing job loved the price too
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 22, 2024
Thank you for staying with us!

10/10 Excellent

Fausto, St-Laurent

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
Thank you for staying with us!

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super clean and well maintained. Friendly staff, conveniently located.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
We are glad to hear you enjoyed your stay! Hope to see you again!

10/10 Excellent

Daniel

Clean and good location
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
Thank you for staying with us!

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff. Noisy neighbors
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
We do apologize for the noise neighbors, but we are glad you enjoyed your stay!

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
Thank you for staying with us!

8/10 Good

Loraine

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Great Option for value
Room was very clean, beds and pillows were great. Carpet was a little worn and had a stain or two showing their age but not dirty. Breakfast was excellent Saturday morning but Sunday morning the premade omelettes were overcooked and hard. Staff was top notch. Bathroom had one switch that worked both the vent fan and light, which is fine except the fan is kinda loud. lol Overall an excellent stay and well worth the cost.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 22, 2024
Thank you for the feed back! Will make the proper adjustments for future stays! Thank you for staying with us, we are glad you enjoyed your time in the finger lakes!

8/10 Good

Bobbiejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Offers in there book of what is offered but there was no shavers tooth brush or toothpaste
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 22, 2024
Thank you for staying with us! We do apologize for not making things clear in our book all of those amenities are at the front desk and must be asked for, thank, you for you feedback!

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 22, 2024
Thank you for staying with us!

8/10 Good

EILEEN

Traveled with group
Liked: Cleanliness, staff & service, amenities
Nice hotel Friendly
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 22, 2024
Thank you for staying with us!

10/10 Excellent

Louis J

Liked: Cleanliness, staff & service, property conditions & facilities
very nice property convenient to the wineries
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 22, 2024
Thank you for staying with us!

10/10 Excellent

peter

Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 22, 2024
Thank you for staying with us!

10/10 Excellent

Delbert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Nice facility, very clean,
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 22, 2024
Thank you for staying with us!

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was very pleasant and helpful when I asked about an extended check-out.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 29, 2023
We are glad to hear that you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 23, 2023
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Corwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is exceptionally clean! The beds are very comfy and everyone is pleasant and friendly. Will be my go to when i am the area.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 22, 2023
We are glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 17, 2023
Thank you for staying with us!

10/10 Excellent

Waheed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but can be improved
The hotel was amazing. Clean rooms and bathrooms. WIFI was not great and there was no electric vehicle charging. Breakfast was great. Also wish the hotel was eco friendly!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 17, 2023
We are glad you enjoyed your stay! Hope to see you again!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely will return to this hotel while in the area. All the staff that we dealt with were super friendly. The kids loved the pool, the breakfast was amazing! The rooms were updated and very clean. The beds were comfortable and the shower was great! Very good water pressure. Even the towels and wash clothes were nice! If you're staying in the area, I highly recommend that you stay here! You won't be sorry
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 17, 2023
We are glad to hear you enjoyed your stay! We hope to see you again soon!

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of the trails and waterfalls are about an hour away from the area. Alot of wide open spaces and long drives. There are not a lot of good dining options in the area. Breakfast quality could be better. It is very relaxing though!
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 17, 2023
We are glad you enjoyed your stay!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hubby and i just needed a little getaway and this place was just what we needed. It was convenient, clean and the staff was friendly and helpful. Spa and pool were refreshing and relaxing.
Response from Hotel Management on Nov 8, 2023
We are glad you enjoyed your stay! We hope to see you again!

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our experience was great
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
We are glad you enjoyed your stay! Thank you for choosing us!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hotel Management on Nov 4, 2023
Thank you for staying with us!

10/10 Excellent

JOONG-HYUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 4, 2023
Thank you for staying with us!

8/10 Good

Judy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful pet friendly facility. The staff was so helpful and courteous. It is very clean and the beds are so comfortable! We would stay here again.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 31, 2023
We are glad you enjoyed your stay! We hope to see you and your fur baby again soon!

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for 2 for 2 nights!
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 31, 2023
We are glad you enjoyed your stay! Thank you for staying with us!

6/10 Okay

Wanda

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 31, 2023
Thank you for staying with us.