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Reviews of City Inn Splendid China Branch

3.5 out of 5
City Inn Splendid China Branch
Xinqiao Plaza, No.13 Guang Qiao St. OCT, Nanshan District, Shenzhen, Guangdong

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 44 reviews" "
Rating 8 - Good. 25 out of 44 reviews" "
Rating 6 - Okay. 9 out of 44 reviews" "
Rating 4 - Poor. 2 out of 44 reviews" "
Rating 2 - Terrible. 4 out of 44 reviews" "

7.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This was my worst ever hotel experience. Ignorance, incompetence, and shady practices. I arrived late at night and they told me my room was under repair. I said just give me a different room, and they said they couldn't do that--I would have to cancel the room and upgrade to a new room, and pay upfront. I did that, haven't received my refund on the canceled room yet, and the replacement room smelled like mold. They don't speak English and don't know how to help you with routine hotel business like changing rooms, checking out, and cancelling reservations.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from 白 on Nov 21, 2019
感谢您的好评，得到您的认可是我们最大的荣幸，同时也给我们巨大的动力，让我们在今后的服务中不断提升、不断创新，期待您的再次光临，我们将竭诚为您服务！

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It took a long time for the staff to look up my reservation. They are not professional, have little experience dealing with non-residents. I reserved a one-bedroom but was given a two-bedroom that has water dripping for the whole night right outside the window.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness
its location is nice, however, the room is small... you still need to park somewhere else since it doesn't have a large enough parking lot
Stayed 1 night in Dec 2018

8/10 Good

Jeff

Liked: Property conditions & facilities
Good location & conveniently
Stayed 1 night in Dec 2018

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
I have stayed at a lot of hotels in the area. And do far this has been the one with the best value for money. Its clean, and the furniture is not worn down. With one of those thing usualy being an issue elsewhere at that price. If you just need a place to sleep for a night or two. i would highly recommend this place. Dont bother with the breakfeast though. The buffet consisted of factory made baozi, some not so fresh noodles, watermelon, and bread you could toast...while there were both butter and one kind of jam. There was nothing to spread it with other than chopsticks
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Convenient enough
The contrast between top-class sanitary utensils against a rather worn-out and dusty table. The room is compact, ok for a business hotel (inn). Very close to underground and that is my main reason for choosing it. There is a Walmart within 5-minutes walking distance.
Stayed 1 night in Aug 2018

8/10 Good

sunny, Hong Kong SAR China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Good price
Room is new decorating, clean and comfortable. Just 1 minutes walk to metro station. Would stay again next time.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
overpriced hotel with unprofessional staffs
Noisy hotel. Room cleanness is bad. Staff unprofessional
Stayed 1 night in Jul 2018

10/10 Excellent

Masakatsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from 白 on Dec 26, 2019
感谢您的好评，得到您的认可是我们最大的荣幸，同时也给我们巨大的动力，让我们在今后的服务中不断提升、不断创新，期待您的再次光临，我们将竭诚为您服务！

8/10 Good

SANGJIN

Business traveler
Stayed 3 nights in Oct 2019
Response from 白 on Dec 26, 2019
感谢您的好评，得到您的认可是我们最大的荣幸，同时也给我们巨大的动力，让我们在今后的服务中不断提升、不断创新，期待您的再次光临，我们将竭诚为您服务！

8/10 Good

GO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from 白 on Nov 7, 2019
感谢您的好评，得到您的认可是我们最大的荣幸，同时也给我们巨大的动力，让我们在今后的服务中不断提升、不断创新，期待您的再次光临，我们将竭诚为您服务！

8/10 Good

Yee Lin Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from 白 on Nov 7, 2019
感谢您的好评，得到您的认可是我们最大的荣幸，同时也给我们巨大的动力，让我们在今后的服务中不断提升、不断创新，期待您的再次光临，我们将竭诚为您服务！

4/10 Poor

Verified traveler

Business traveler
Disliked: Room comfort
Stayed 2 nights in Oct 2019
Response from T on Nov 21, 2019
感谢您的好评，得到您的认可是我们最大的荣幸，同时也给我们巨大的动力，让我们在今后的服务中不断提升、不断创新，期待您的再次光临，我们将竭诚为您服务！

6/10 Okay

Kam Chu Maggie

Check in 很慢，找很久才找到預定房間記錄
Stayed 1 night in Oct 2019
Response from T on Oct 28, 2019
尊敬的顾客您好！谢谢您的宝贵意见！我们一定检讨自己做的不足的地方并积极改正。尽量达到您的满意，欢迎监督！谢谢！

8/10 Good

SHANTUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from 白 on Nov 7, 2019
感谢您的好评，得到您的认可是我们最大的荣幸，同时也给我们巨大的动力，让我们在今后的服务中不断提升、不断创新，期待您的再次光临，我们将竭诚为您服务！

8/10 Good

Man Nai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
下次會再來！
早上未夠10時已經到達，酒店也給我們房間不需等到下午2時。房間舒適，但早餐就太差了。不吃也吧！附近環境清幽，對面就是民旅文化中心，華僑城就在附近，又近美食街及地鐵站，很方便。
Stayed 1 night in Sep 2019
Response from 白 on Nov 7, 2019
感谢您的好评，得到您的认可是我们最大的荣幸，同时也给我们巨大的动力，让我们在今后的服务中不断提升、不断创新，期待您的再次光临，我们将竭诚为您服务！

8/10 Good

WEI-SONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

WEILI

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
隔音不佳，早晨廊道充滿了其它房客、清潔人員聊天的聲音
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

6/10 Okay

Maggie

Liked: Cleanliness, room comfort
隔音比較差，房間都乾淨
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
地點方便, 在華僑城地鐵直接下車,但我們下錯車了, 發現地圖引導了我們去一間醫院, 然後我們步行時經過了另一間酒店分店。走了接近45分鐘, 終於到達。發現晚上的客戶服務人手不足,雖然上網預約成功,但仍然沒有二人房間提供,要加RMB$100換房。客報提供了一間尾房, 房間幽暗, 有小孩木馬,帳篷玩, 可是我們只有2人, 這些設施顯得比較靈異...早上早餐一般, 米粥,上海包,等等, 正常沒特別。值得一提是房間外的走廊地面,有奇怪的波浪斜度..
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
早餐種類少，希望多點變化
Stayed 11 nights in Jul 2019

10/10 Excellent

Man To Herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
各方面也理想，只是房間欠雪櫃，及隔音不理想
Stayed 1 night in Jul 2019

8/10 Good

Ng

Traveled with group
Disliked: Staff & service
到達時服務人員不會主動協助，全程只開口說了房間號碼。網站指是包早餐的可是沒有給我們早餐劵，亦不指示有沒有… 感覺奇怪。 隔音的情況要看你作息時間，大概最嘈吵是上午7:30-8:30。其他時間可以。 地點很方便，地鐵A出口，旁邊就有便利店。住深圳玩住宿一宵可考慮。
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
不錯，但有待改善
酒店地點很好，華僑地地鐵站a出口，直行一分鐘就到。酒店設計不錯，但很奇怪不明白為什麼3樓的走廊設計是波浪，隔音有待改善，早上旅客我行李箱拉動形成了嘈音。浴缸很大，但清潔需加點力。最後晚上回房間看到有一隻大昆蟲在房間。
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通方便的首選
交通十分方便，華僑城地鐵A出口旁邊，後面是食街，但沒有早市。設施新浄，衛生良好，對面正是錦繡中華民俗村，到此遊玩的，此酒店論價性比是不二之選。
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間清潔人員早上清潔時太嘈吵，進入房間前沒有敲門 但豪華大床房的感覺很好，也很乾淨
Stayed 2 nights in Dec 2018

6/10 Okay

Sun

Liked: Staff & service
不吸煙層都覺得好有煙味。接待登記很快。早餐一般，不過附近除了便利商店冇其他食肆。房間隔音欠佳，早上退房旅客、打掃姐姐們的對話打擾休息。
Stayed 1 night in Dec 2018

2/10 Terrible

Ling Chiu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃台態度非常惡劣
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
酒店房間內沒有雪櫃及衣櫃，感覺非常不方便。 冷氣有調節，但出風時聲浪很大，睡覺時聽到出風時的聲音，經常被吵醒。
Stayed 2 nights in Dec 2018

8/10 Good

Wing, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
我住的是豪華大床房，房間很乾淨，浴缸很大，只是隔音比較不好，聽到走廊的人說話，房與房之間隔音就沒有問題，有機會會再次入住。
Stayed 1 night in Nov 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在錦繡中華附近較為便宜的一所酒店，各項設施齊整，最奇怪的設計是洗手盤放了在浴室外面，另外大門隔音差，其他的都值3星評分。
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
지하철역 바로 앞인게 마음에 듭니다. 다만 복도소음이 엄청나게 들립니다.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
距離地鐵站非常近， 走路約15分鐘可以到華僑城創意文化創意園區， 園區內可以吃吃喝喝喝。附近還有超市可以逛。 飯店房間乾淨但床硬了點。 早餐選擇少，不過吃的飽，有咖啡會更好。 房間門的隔音差，如果有人在走廊上說話， 聽得一清二楚，早上都被路過了人說話聲音吵醒。 但是房間之間的隔音好，聽不到隔壁房客的聲音跟水聲。
Stayed 2 nights in Oct 2018

10/10 Excellent

KIMJANGSUN, 성남

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 교통 편리함.
방 깨끗하고 교통이 편합니다. 아침 메뉴가 다소 부실 하고 방 간 소음은 좀 있습니다.
Stayed 3 nights in Sep 2018

8/10 Good

Chui Ying

Liked: Cleanliness, staff & service, room comfort
客房/酒店整潔滿意, 酒店位置好, 沒有什麼酒店設施, 早餐只是超簡單, 7/F樓是餐廳,面對錦繡中華, 很舒服, 打的去歡樂海岸20人仔, 唯一不滿意是全店禁煙卻到處是煙味, 晚上要打開window sleep
Stayed 1 night in Sep 2018

8/10 Good

Eason

Liked: Cleanliness, room comfort
Disliked: Staff & service
廁所門沒辦法關 好奇怪 淋浴間沒有分隔地板很濕, 睡床ok，不知為何飯店地址gps定位差很遠 可能是google的問題
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置不錯 有專車送回JR站
Stayed 1 night in Jul 2018

6/10 Okay

CHI HUA

Liked: Cleanliness, room comfort
位置優越，清潔很好，前台人員不懂刷VISA/ Master, 導致我現金用鑿。隔音不佳。
位置優越，清潔很好，前台人員不懂刷VISA/ Master, 導致我現金用鑿。隔音不佳。
Stayed 3 nights in Sep 2018

10/10 Excellent

HUANPIN

很棒，很舒適
很不錯
Stayed 3 nights in Sep 2018

4/10 Poor

CHI HUA

Liked: Cleanliness
位置優但待改善
位置很好，華僑城站出來即到。房間設置雅緻，非常乾淨，清潔的阿姨很好很用心，會親切關心住客。 但還是有不少地方待改進：前台人員不熟悉刷卡機器，VISA / Master 都刷不過，只能把手上僅有的現金繳了房費，對外國旅客相當不便。隔音不好，走廊上半夜有外送人員或者房客講話聲音聽得一清二楚，嚴重干擾睡眠。
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
OK
地点很方便，正对面是锦绣中华，房间很小，干净
Stayed 2 nights in Jul 2018

6/10 Okay

Cosimo Emanuele

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Pros and Cons...
Generally it was not a bad experience. The area where the hotel is located is very close to Window of the World, which is imho the best of the city. The hotel itself is clean and has a beautiful view, especially on the last floor. The rooms are comfortable and sweety even if very small. But, my colleagues and me experienced some bad things such as: - none speaks English which makes pretty hard let them know we had a reservation on hotels.... - it is very common (and actually I do not have an explanation yet) the everyone scream, walk and smoke in the hallway. Chinese people just left their room doors opened like everything was shared... no idea why... - Do not expect international breakfast or food. The diktat is “you are in China, you play like a Chinese” that could be acceptable if the hotel charge was cheap. - Do not expect any kind of service by their staff, nor a taxi call... Given that, we booked 3 weeks in this hotel but we decided to leave it after the first weekend. Not bad but not a place to be
Stayed 3 nights in Jul 2018