Minibar, in-room safe, blackout drapes, rollaway beds

Reviews of Pullman Shenzhen North

4 out of 5
Pullman Shenzhen North
NO 385 MINTANG ROAD, LONGHUA DISTRICT, Shenzhen

Reviews

9.2

Wonderful

Rating 10 - Excellent. 29 out of 43 reviews" "
Rating 8 - Good. 10 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ravi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 2 nights in Apr 2024
Response from . on Apr 27, 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you! General Manager

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from . on Apr 21, 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you! General Manager

8/10 Good

Lily Tsz Lam

Liked: Cleanliness, staff & service, property conditions & facilities
the drain of the shower was blocked, only a few minutes and the water was already flooding out into the bathroom. Close to the train station, and there is a small shopping mall nearby with quite a few food options.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you!

10/10 Excellent

Raymond

Stayed 3 nights in Nov 2023
Response from 酒店总经理 on Dec 17, 2023
尊敬的宾客: 非常感谢您对深圳深铁铂尔曼酒店的好评认可!您的认可是我们前行的动力,酒店将不断提高服务品质,持续为您打造舒适雅致的居停体验。再次感谢您对深圳深铁铂尔曼酒店的认可,我们期待着您的再次光临!

10/10 Excellent

Ho Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from 酒店总经理 on Dec 16, 2023
尊敬的宾客: 非常感谢您对深圳深铁铂尔曼酒店的好评认可!您的认可是我们前行的动力,酒店将不断提高服务品质,持续为您打造舒适雅致的居停体验。再次感谢您对深圳深铁铂尔曼酒店的认可,我们期待着您的再次光临!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star stay
Excellent everything
Stayed 1 night in Nov 2023
Response from GeneralManager on Nov 22, 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you!

10/10 Excellent

Kitty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from GeneralManager on Nov 14, 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our service helped in making your visit enjoyable.And we look forward to welcoming you back in the near future. Thank you!

10/10 Excellent

Meng

Liked: Cleanliness
Perfect
Stayed 7 nights in Oct 2023
Response from GeneralManager on Nov 9, 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you!

10/10 Excellent

S Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you!

8/10 Good

Mehul

Stayed 2 nights in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you!

6/10 Okay

Sheung Wing

Ok
Stayed 1 night in Mar 2024
Response from general manager on Apr 1, 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you!

8/10 Good

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
床頭燈壞掉,一連住了三天也沒修理好。早餐連續兩天也要等半小時以上才有枱,情況混亂。酒店地理位置不錯,但服務和硬件令人失望。
Stayed 3 nights in Mar 2024
Response from 酒店总经理 on Apr 1, 2024
尊敬的宾客:非常感谢您选择入住深圳深铁铂尔曼酒店!酒店坐落于粤港澳大湾区特大型综合交通枢纽-深圳北站东广场,无缝接轨深圳北高铁及地铁站,旅居于此可尽享便捷交通出行。节假日入住人数较多,很抱歉让您的等待时间过长,同时也已在第一时间将您的反馈转达至我们的服务团队,不断优化改进宾客入住体验。关于床头灯故障问题我们也第一时间安排工程团队进行维修更换,未能给到您舒适的住店体验我们再次向您表示诚挚的歉意,非常感谢您的宝贵意见,酒店将持续不断提高服务品质,为您打造舒适雅致的居停体验,也期待未来能得到您的满分认可,诚挚期待与您再次相遇!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店很新,早餐也不錯,由於酒店在高樓層,所以景觀很棒
Stayed 1 night in Feb 2024
Response from 酒店总经理 on Feb 17, 2024
尊敬的宾客:非常感谢您对深圳深铁铂尔曼酒店的好评认可!您的认可是我们前行的动力,酒店将不断提高服务品质,持续为您打造舒适雅致的居停体验。再次感谢您对深圳深铁铂尔曼酒店的认可,我们期待着您的再次光临!

10/10 Excellent

Yi-tin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常靠近深圳北站,走去很方便
Stayed 1 night in Feb 2024
Response from 酒店总经理 on Feb 11, 2024
尊敬的宾客:非常感谢您对深圳深铁铂尔曼酒店的好评认可!您的认可是我们前行的动力,酒店将不断提高服务品质,持续为您打造舒适雅致的居停体验。再次感谢您对深圳深铁铂尔曼酒店的认可,我们期待着您的再次光临!

6/10 Okay

Pui Keung

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from General Manager on Feb 3, 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you!

10/10 Excellent

ChiMan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地理位置方便,就在深圳北站旁
Stayed 1 night in Dec 2023
Response from 酒店总经理 on Jan 29, 2024
尊敬的宾客:非常感谢您对深圳深铁铂尔曼酒店的好评认可!您的认可是我们前行的动力,酒店将不断提高服务品质,持续为您打造舒适雅致的居停体验。再次感谢您对深圳深铁铂尔曼酒店的认可,我们期待着您的再次光临!

10/10 Excellent

Chi Yuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place, Very good service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you!

6/10 Okay

Chau Yee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from 酒店总经理 on Jan 1, 2024
尊敬的宾客:感谢您下榻深圳深铁铂尔曼酒店,未给您带来满意的入住体验我们深表歉意!同时也感谢您与我们分享您的宝贵意见,酒店全体心艺家成员衷心地期待您的再次莅临并感受我们服务与质量的提升。祝您工作顺利,生活愉快!

10/10 Excellent

WANYING

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
酒店很新,位置很近深圳北站。但由於應該還未正式建設完成,深圳北站過去酒店需要經過施工地,而家需要轉幾次升降機才能出入酒店。
Stayed 1 night in Dec 2023
Response from 酒店总经理 on Dec 26, 2023
尊敬的宾客: 非常感谢您对深圳深铁铂尔曼酒店的认可!酒店坐落于粤港澳大湾区特大型综合交通枢纽-深圳北站东广场,无缝接轨深圳北高铁及地铁站,旅居于此可尽享便捷交通出行。电梯换乘的设计保障每位住店宾客的安全,同时也避免用梯高峰期的等待,为此给您造成的换乘不便我们深表歉意!因酒店所处楼体进行高空作业,为确保宾客安全酒店通往深圳北站入口暂时关闭,改为新增临时通道很抱歉未能给到您满意的入住体验。酒店将不断提高服务品质,持续为您打造舒适雅致的居停体验,也期待未来能得到您的满分认可,诚挚期待与您再次相遇!

10/10 Excellent

CHUN YIN

Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you!

8/10 Good

W Y Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from 酒店总经理 on Dec 25, 2023
尊敬的宾客: 非常感谢您对深圳深铁铂尔曼酒店的好评认可!您的认可是我们前行的动力,酒店将不断提高服务品质,持续为您打造舒适雅致的居停体验。再次感谢您对深圳深铁铂尔曼酒店的认可,我们期待着您的再次光临!

6/10 Okay

Verified traveler

服務有待改善
第一間酒店房有煙味 本身已標明需要非吸煙房間 轉房後由大床房 轉成兩張小床 整體服務有待改善
Stayed 1 night in Dec 2023
Response from 酒店总经理 on Dec 22, 2023
尊敬的宾客:感谢您下榻深圳深铁铂尔曼酒店并给予我们宝贵意见,未给您带来满意的入住体验我们深表歉意!我们会详细调查相关情况,并采取相应的措施以避免类似事情再度发生,确保能够为每一位宾客带来热情专业、专业高效的服务。 再次向您表示诚挚的歉意,同时也感谢您与我们分享您的宝贵意见,酒店全体心艺家成员衷心地期待您的再次莅临并感受我们服务与质量的提升。祝您工作顺利,生活愉快!

8/10 Good

Shirou

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GeneralManager on Dec 7, 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our service helped in making your visit enjoyable. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you!

8/10 Good

fung chu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
距離車站很近,早餐很好,餐廳環境也很好及舒適!
Stayed 1 night in Nov 2023
Response from 酒店总经理 on Nov 30, 2023
尊敬的宾客: 非常感谢您对深圳深铁铂尔曼酒店的好评认可!您的认可是我们前行的动力,酒店将不断提高服务品质,持续为您打造舒适雅致的居停体验。再次感谢您对深圳深铁铂尔曼酒店的认可,我们期待着您的再次光临!

10/10 Excellent

man ho

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view, breakfast ok.
Stayed 1 night in Nov 2023
Response from GeneralManager on Nov 12, 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our service helped in making your visit enjoyable. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you!

10/10 Excellent

Shuk Hing Linda

Stayed 1 night in Oct 2023
Response from Pullman Shenzhen North on Oct 30, 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you! General Manager

10/10 Excellent

WAI YAN

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice view
Stayed 1 night in Oct 2023
Response from Pullman Shenzhen North on Oct 25, 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you! General Manager

10/10 Excellent

WAI SUM KITTY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from 酒店总经理 on Oct 2, 2023
尊敬的宾客: 非常感谢您对深圳深铁铂尔曼酒店的好评和喜爱!您的认可是我们前行的动力,酒店将不断提高服务品质,持续为您打造舒适雅致的居停体验。再次感谢您对深圳深铁铂尔曼酒店的认可,我们期待着您的再次光临!

10/10 Excellent

Wai Kuen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 23, 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Shenzhen North. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you!

8/10 Good

Edward

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價值经驗
入住过程輪候時間过長,等候時间平均可30分鈡,服務人員人手慢,未能及時處理客人各种查詢。物餐品質素有待改善,特別表揚餐廳服務經理龎劍鋒先生Jason專業細故,精神可嘉。
Stayed 1 night in Aug 2023
Response from 酒店总经理 on Aug 23, 2023
尊敬的宾客:感谢您入住深圳深铁铂尔曼酒店,并分享此次入住体验。非常遗憾未能及时带来一次满分的入住体验,针对您提到办理入住时长问题,我们将会及时反馈给相关部门,并改进我们的服务质量,同时我们很荣幸得到您对酒店同事的赞许,希望未来能有机会再次为您提供服务。您的肯定是我们前行的动力,铂尔曼心艺家们将不断提高服务质量,带给宾客更多欣喜体验。再次感谢您对深圳深铁铂尔曼酒店的厚爱,我们期待与您再次相遇!

8/10 Good

Yuen Ching

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台員工都有禮貔,房間隔音很差
Stayed 1 night in Jun 2023
Response from 酒店总经理 on Aug 23, 2023
尊敬的宾客:感谢您入住深圳深铁铂尔曼酒店,并分享此次入住体验。很遗憾未能给您提供一次满分入住体验,我们重视每位宾客的意见。同时也很荣幸得到您对我们同事的认可,您的肯定是我们前行的动力,铂尔曼心艺家们将不断提高服务质量,带给宾客更多欣喜体验。再次感谢您对深圳深铁铂尔曼酒店的厚爱,我们期待与您再次相遇!