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Reviews of Angkor Pearl Hotel

3 out of 5
Angkor Pearl Hotel
Taphul Village, Svay Dangkum Central, Siem Reap

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 413 reviews" "
Rating 8 - Good. 183 out of 413 reviews" "
Rating 6 - Okay. 50 out of 413 reviews" "
Rating 4 - Poor. 10 out of 413 reviews" "
Rating 2 - Terrible. 3 out of 413 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly, place is clean and as shown in the app.
Stayed 6 nights in Dec 2023

6/10 Okay

Precha

Traveled with family
Liked: Staff & service
I liked the location and it convenient to everything’s. The room is okay, but the bathrooms are dark and dirty. Bathrooms fixtures squeak when turn on/off.

10/10 Excellent

Fayez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

YOUNGTAEK

Stayed 2 nights in Nov 2022

8/10 Good

James, Singapore

Liked: Cleanliness, staff & service, room comfort
10 minutes walk away from Siem Reap Pub Street so convenience is a lock-in; breakfast was wholesome and tasty; air-con took a while to cool, and toilet could be cleaner but otherwise we had a pleasant experience.
Stayed 2 nights in Dec 2018

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort
Very good!
We loved our stay at this hotel. Location is perfect, right in the middle of everything and only steps away from good places to eat. Breakfast was good, the room was very clean and quiet, staff were helpful and they looked after all our transport needs. I would definitely stay here again and recommend it to anyone without hesitation.
Stayed 3 nights in Nov 2018

8/10 Good

ROBERT

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018

8/10 Good

Martin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An all round pleasurable and reasonably priced experience.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really close to town.
Stayed 5 nights in Feb 2018

8/10 Good

Angela, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and excellent value
We stayed for a week and th Angkor Pearl made a great base for exploration around Siem Reap. Friendly staff and excell my breakfast.
Stayed 6 nights in Feb 2018

8/10 Good

Sean, Lebanon, NH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located (within walking distance to the night market, Pub Street), with several restaurants, cafes, and supermarkets/grocery stores close by. The complimentary breakfast was basic, but at least they had an omelette station. The complimentary tuk-tuk pick-up can be iffy (other guests have also mentioned this in their reviews). For me, after waiting 45 minutes and calling the hotel twice to inquire about the status of the pick-up, I gave up and found my own way to the hotel. Apparently the tuk-tuk driver had gone to the wrong place to meet me. Why the hotel staff did not check with the driver after I called them twice during my long wait, that I could not understand.
Stayed 3 nights in Dec 2017

10/10 Excellent

Dj Hunny, long beach, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Love Siem Riep
We enjoyed our stay at Angkor Pearl because the staff was so helpful! They helped arranged the tours of the temples, have massage therapists that come to your room, and also helped arrange transportation back to Phnom Penh for us. Would recommend for everyone! In walking distance to some markets, coffee shops, and the cart that sells pickled fruits is the best!
Stayed 2 nights in Nov 2017
Response from Hea Inn on Dec 1, 2017
Dear Dj Hunny, Thank you very much for spending your valuable time to share your excellent feedback during your stay in Angkor Pearl Hotel. We feel very much thankful for your great comment about our entire peaceful property by saying all the real things in our hotel. We couldn't describe our faithful thanks enough to you beside our commitment to achieve our great customer services. Link to your mentioned to our General Manager, the front office manager and all staff, we are sure that we had done the best job for you. I will share your great review to our entire team and I am sure it serves us as an encouragement as we strive to continuously improve our great quality of excellent services. Our team is hopefully waiting to welcome your return soonest. Yours sincerely, Angkor Pearl Hotel Team

10/10 Excellent

Anthony, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Location, and I love the staff!
Upon arrival they took our bags, they checked us in, provided a cool beverage of ginger which I loved. They showed us to the room and even tho we were almost past the restaurant closing time they allowed us to order food. Everything felt safe and it was overall very clean. The street is quiet and only a 5-10 min walk from Pub Street. I will be staying here again next time I’m in Siem Reap! Thank you staff! Also the breakfast is complimentary and delicious!
Stayed 4 nights in Oct 2017
Response from Hea Inn on Nov 8, 2017
Dear Anthony, Greeting from Angkor Pearl Hotel, Siem Reap-Cambodia. Thank you very much for having shared your great experience during your stay in Angkor Pearl Hotel. By reading your review, we are sure that you had the best memory of staying in our hotel ever during your visit Angkor Wat. I will share your excellent review to our team and I am sure this will serve us as an encouragement to let us continue our great hospitality of services. Our team is waiting to welcome you back in the future. Angkor Pearl Hotel Team, Best Regards, Reservation Officer

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the price
Had poor internet in our room and they moved us to nice room with better internet without hassle. Could not ask for more for what we paid. Close to the Fresh Fruit Factory which I wish we found sooner. Go get those Ice Mountains!

4/10 Poor

Sunetra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over-priced and very little English
The hotel is over-priced given the number of hotels in Siem Reap. The restaurant is so-so and only one person in the staff speaks English. It is frustrating given the number of tourists that visit the city. Wifi does not work in all rooms. Their tuk tuk driver was great till the last day when he started demanding tips even after I tipped him. It was a real turn-off after 2 great days of sight-seeing the temples.

2/10 Terrible

Amanda, CO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel, don't believe the high rating.
Pro: cleanish room, they use stained bedding, clean, but stained. Room fridge. Cons: wifi doesn't work. Breakfast is 6-10, if you go 6-7 or 9-10 there will be no food, and staff won't assist. Go between 7-9 and they can't stick the food fast enough, so again, no food. TV doesn't work. AC barely works. Hot water doesn't work. Booked a tour through the hotel, they promised it was good. It was the worst tour I've ever been on. When we complained they tried to tell us we didn't book at the hotel. They basically ruined my birthday. Never restocked toiletries, and ignored room signs. Business center was a joke too, no SD card slot. Rock hard, DIRTY mattresses.

6/10 Okay

Ikkie, Kuala Lumpur, Malaysia

Liked: Cleanliness
Affordable, cozy hotel
Had a bit of a mix up on my reservation when checking in. We were given a room with two beds instead of the king that I booked in advance. Was told there were no other rooms and I had to stay there two nights before I could get my booked room. I insisted that I wanted the room I booked and was after a few minutes shown to another room on the second floor that matched my booking. They apologized but I wasn't too happy I was given the wrong room in the first place. The room was comfy, although I found it too dark. There weren't enough power plug points so we had to unplug lamps to charge phones and that made the room even darker at night. Could have used a stand lamp or something. The fluorescent lamp at the TV was an eyesore. The lock to the bathroom door broke so the door wouldn't close without being latched from inside. The closet was quite old and small. Looked like something I had in mind college, but smaller. The air conditioning was poor so it took very long to cool the room, especially since power was cut off every time you pulled the key out of the slot by the door. And the feet mat by the bathroom door was kinda disgusting. The pillows were really hard so I didn't sleep well the first night then got used to it. Anyway, breakfast was okay and simple, and the staff were very friendly. The walk to Pub Street was a bit longish, but I didn't mind because there are many cheap and good restaurants around, compared to those expensive and tasteless food they serve near Pub St.

8/10 Good

Ernie

Liked: Cleanliness, staff & service, room comfort
Great helpful staff. Good happy hour. Decent breakfast.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation at a very reasonable price.
What a beautiful yet economic hotel, I was very impressed with everything that this hotel provided, especially for the price point. My room itself was beautiful and immaculate, however one downside is that I found the WiFi did not work very well for my entire stay in my room, it did work in the lobby no problem, but not in my room. If you need a cheap but beautiful place to stay, look no further than the Angkor Pearl.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth of the price excellent staff good location
The best thing of this hotel is the staffs! Room is spacious, good hot water pressure, clean room with Cols air con, fridge, tv, safe, hair dryer.
Room

4/10 Poor

Troy, Philadelphia, PA

Disliked: Staff & service, property conditions & facilities, room comfort
good location to center city but..........
old hotel. aircon didn't cool room. mosquitos were in room when we arrived, had to spray repellent. Hotel forgot to pick us up at airport which was included in room rate. Hotel forgot to schedule private tour guide even with confirmation. We didn't try breakfast. Hotel was close to center of shopping in good location.

8/10 Good

nomad, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
walking distance to night market
friendly staff and clean room

8/10 Good

Carolina, Brazil

Liked: Staff & service, room comfort
It is worth!
The room had a good size, all the furniture a bit old but it is ok. Shower was good and the breakfast fair. Overall, it is a fair price and the location is really good: close to everything, but not enough so we cam hear the noise from Pub Street!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not too big. Helpful staff.
The staff was very helpful. Location is good. It's a 10min walk to city center. Rooms were a good size. The wifi worked fine. Breakfast is good and plentiful. However, Coffee was always cold. There is a laundry place just across the street. It's 1$usd per kilo. Great price and excellent service! Note: Everyone in Cambodia uses usd$, do not bother with getting riels.

2/10 Terrible

Graham, Australia

Disliked: Staff & service, property conditions & facilities
Dishonest Tour Booking - Poor Hotel
My opinion is tainted as the Driver they booked me for Angkor Wat ripped me off. It started when I booked a driver at the Hotel. I paid over the usual rate $40 to get a reliable hotel driver. They short change me by $10 I didn't notice but a junior staff member pointed it out. Cut long story short at Angkor Wat driver disappears. I wait an extra hour he doesn't show. A local helped me and I got back to Siem Reap. The Hotel itself is okay. Wifi is hopeless, I was supposed to do a Skype call overseas but gave up. In fairness that may be the norm for Siem Reap. The TV remote didn't work and buttons broken on dated TV. Air con was weak. It's not really walking distance to main restaurants and bars as some reviews suggest. I've travelled extensively and it's unusual a Hotel would blatantly rip off a guest so it might just be a rogue staff member but the other items prevent me recommending this place.

8/10 Good

Michael, Houston, TX

Liked: Cleanliness, staff & service
Great location
Friendly hotel staff and a good breakfast. The hotel is on the older side and the room was a bit spartan but it did its job. The neighborhood is very lively and very close to other interesting areas including pub street.

10/10 Excellent

ChubbyM, Bangkk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money very clean but slow wifi
Hotel is 10-15 min walk to Pub Steeet. Rooms and bed linens were very clean like 5-star clean. Staffs were attentive and friendly. Just minor downside is the very slow wifi. If you use iOS devices it'll be very hard to connect but Andriod can connect tho speed is slow.

10/10 Excellent

Bruce, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, excellent service and value
We stayed at the Angkor Pearl for 5 nights. The location was great - close enough to walk to restaurants, Pub Street and the Night Market, but far enough away to be quiet at night. All the employees were very courteous and helpful, especially Moniroth. When she learned it was our wedding anniversary, she had housekeeping decorate our room with fresh flowers and towel swans. And she suggested a very romantic restaurant and made reservations for us. The hotel itself isn't brand new and is showing a few minor signs of wear and tear, but it was clean and for this rate and including the free breakfast buffet and airport pickup it is an excellent value. The only very small drawback I can even think of is the lack of an elevator so older or disabled people may want to take that into consideration. I would not hesitate to stay here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, helpful staff, central location
We stayed at Angkor Pearl for 5 days, friendly and inviting staff, welcoming and warm atmosphere, great restaurant/bar area

8/10 Good

Rico , Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice city hotel
The hotel room is of a good size. They put together 2 double beds to make a big "kingsize" which we requested. The manager was very accommodating and replied to our email prior to getting there fast. Room and bathroom was very good considering it was a budget hotel. They had me picked up at the airport for free though transport back to the airport was not free. It's just 7 usd. The drivers of the tuk tuk in their hotel are knowledgeable and had a good command of English. Mr Ben is one which can be easy to understand. The breakfast buffet was good, bacon, sausage, stir fried noodles, scrambled eggs, omelette and Fruits and small local pastries. They also have cereals for those who want. Room service was very good. I will gladly recommend this hotel.

6/10 Okay

Verified traveler

Liked: Staff & service
Average. However hotel staff do pack early breakfast as take away when we wanted to go view sunrise at 4am

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Marcus, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good and reasonably priced hotel
We booked this place because it came highly reviewed on Trip Advisor and we were not disappointed! The hotel staff were phenomenal, welcome drinks when we got there, the rooms were really nice (we booked the King deluxe). The hotel was really well situated, being pretty much in the heart of Siem Reap city so we had no troubles with food and sight-seeing. Getting tours to the temples were also super easy, we just asked the front desk and they arranged it all for us.

8/10 Good

Dan, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!
We enjoyed our stay. The staff were so friendly and made every effort to help us out. One of our last night's we had to use their computer ... one of the kitchen staff came over with a drink for us as it was so hot. Thank you to such a wonderful staff.

8/10 Good

zhipeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room
Huge, clean room. Staff were friendly.Good location

10/10 Excellent

Gregory, Adelaide, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay -valu for money
Staff were great and very friendly. Good location and close to everything. Would return as excellent value for Money hotel. Stayed in a king suite which lived up to its name. Arranged free airport transfer via email with hotel and then had to cancel it as tour company also arranged transfer. Hotel reservations officer Noun Nai very accommodating and cancelled their transfer via email - excellent service.

8/10 Good

Sarita , ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice And friendly staff good área
Near about all places, good staff, good facilities!

10/10 Excellent

Karen, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siem Reap
Hotel staff were exceptional. It was my Husbands birthday and they put balloons in room and brought in a cake and candles and sang Happy Birthday to him. They were fantastic, polite and accommodating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angkor Pearl Hotel great stay for the price!
The room was clean, comfortable, quiet and well located for touring Old market, museum etc. The staff was very friendly and helpful. They recommended a great guide and we had a geat time touring Angkor Wat and adjacent for 3 days!

8/10 Good

Hannah, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone at the hotel was friendly & helpful. Paul at the front desk spoke great English which was good for us. Great/ convenient location. Great hotel for the price - clean/ basic.

8/10 Good

Veselina

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel
We stayed in the hotel for 3 nights and when we got to Bangkok we were pleased to find out it was located near a MRT station (just about 10 mins walk from there), also there was complimentary coffee and water in the room.The only thing we were concerned about was the dirty fridge, because when we opened it we saw that the maid didn't clean the ice in it, so now it had melted and started dripping on the floor and took us a while to clean it.

10/10 Excellent

Joe, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel and excellent staff
This was my 4 stay at Angkor Pearl. The hotel is in a good location, only a 5 minute tuk tuk ride to Pub street and Night Market. There is always a tuk tuk in front of the hotel to transport you anywhere. The staff is very friendly. Breakfast is good overall with daily changes to menu. I believe this is the best value hotel in Siem Reap. It was my birthday during my stay and the staff surprised me with a cake and balloons in my room.

10/10 Excellent

KWOK, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
The stay was excellent. Very good service, very nice staff.

10/10 Excellent

Mathew M, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
I spent three weeks at the Angkor Pearl and had a very pleasant stay. The staff are extremely attentive (a bit OTT during breakfast!) and the room was comfortable.

6/10 Okay

Maithili, malaysia

Liked: Cleanliness
clean & simple Hotel
The hotel is really good but quite far from night market.you need to take tuk tuk to go there

10/10 Excellent

CHANDRA, MUMBAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is Nice Hotel charges n amenities good
Oh I landed bit late, my pick up was at airport but I landed by us they even changed the pick up airport to bus station with out complaints and prompt even contacted bus operator to get correct arrival time. staff was nice, helpful, though i did not ate break fast but the ordered food was good. laundry was ok

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Highly recommend, great location, room fresh, fresh breakfast, staff helpful and a great vibe.

8/10 Good

nigel, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid-range hotel in Siem Reap
I stayed at this hotel for almost a week to visit the Angkor sites. It is comfortable and fair value. Its location is between the busy center of town and the deluxe area to the north so visitors can access both areas easily.

6/10 Okay

SYAHRUL AKMAL, Kuala Lumpur

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
WIFI weak
Hotel look quite old, maybe its owner preference concept. I stayed in room 305, the WIFI signal is really weak & unstable. Beside that, telephone & entrance light not functioning at all. Perhaps they can change their lighting because its too dim in the room.