Great apartment overall. The heat in the upstairs bedroom was not working so we had a terribly cold night here in January. I wrote the contact in the middle of the night because i was so cold and he didn't get back to me. I reached out to him next day noon and he told me that there weren't any complaints from the previous guest, he didn't apologize or seem to care much that we were freezing(temps were around -12 even during the day) but they brought a space heater later on, which helped a ton.
The windows apparently had been opened a crack by someone before us so that made the apartment freezing when we got there and only when my husband checked all windows did we realize they were opened.
Again, great place, great view, communication and support needs improvement.