It's great that you've stayed three times with us. We appreciate that you've chosen the 13th Street Studio for your Silverton stays. We really do try to take our guests comments and suggestions into consideration and make the necessary improvements to make the Studio better. Next time you come, I hope you notice further improvements. Thank you so much for staying in the 13th Street Studio.

Hi Kelli, Just after your stay, we stayed in the Studio ourselves. We agreed with you about the pillows, and I went to Bed, Bath, and Beyond in Durango and purchased their best down pillows for the queen bed and two new pillows for the sofa bed. I'm not sure what happened with the soap. Sorry about the inconvenience you experienced. Soap should be provided beside the sink. We also provide little complementary bottles of shower products such as shampoo, conditioner, and bath gel, but regular hand soap should be available too. We will make sure it is in the future. Again, thank you for staying with us.

Dear Sean W. and Family, So sorry you were disappointed and had a poor experience. We take our reviews very seriously. In response, I will address each of your concerns: #1: We do not have air conditioning and we do not list it as an amenity as the average temperature usually doesn't warrant a/c. But you hit some high temperatures for the mountains. Sorry you were uncomfortably warm. #2: As for your concern over local restaurant staff smoking under the windows, I have written a letter to the owner of the restaurant in question to request that he inform his staff that his employee's behavior contributed to a poor review for us. Hopefully he will alert his workers to be respectful of all businesses in the area. #3: To address the noise issue, I have updated my description of the Studio so that future guests realize they are renting a unit in the center of all the action in Silverton. The Studio is located on one of the busiest corners in Silverton. In closing, I appreciate your comment that our Studio is in a "Neat old building in a cool old town." I agree. I hope your experience won't turn you off to a future visit to our unique community.

Thank you for your review. We agree that the location of our studio is great. Everything is within walking distance: restaurants, shops, historic buildings, library, museum, and hiking trails. Thank you for your comment on the comfy bed. We provide high quality bed linens and bath towels. The queen pillow-top bed is equipped with a blanket as well as a duvet covered down comforter. While we do not carry local television channels, we pay for two subscriptions for our renters: Amazon T.V. and Netflix. In addition, the unit has a DVD player. Silverton’s wonderful library allows Silverton’s visitors to check out movies from their fairly extensive collection. We recently updated to the fastest Wi-Fi available in Silverton at this time for residential units. Future renters need to know that air conditioning is not common in Silverton in either private homes or hotels. The average daily summer temperature of Silverton rarely exceeds the mid 70s. Evening summer temperatures average in the high 30s. In lieu of a box fan, the studio is equipped with two ceiling fans, one in the main living/sleeping area, and the other in the kitchen. We recently installed wall-mounted controls for both the fans. Again, thank you for taking the time to review our studio.

Thank you for staying at the loft a second time! We will take care of the problem of the see-through curtain asap. So sorry about that.