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Reviews of Holiday Inn Express & Suites Austin SW - Sunset Valley, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Austin SW - Sunset Valley, an IHG Hotel
4892 W Highway 290, Sunset Valley, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 470 out of 1002 reviews" "
Rating 8 - Good. 308 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaned rooms each day, good hot breakfast.
Stayed 4 nights in Apr 2024

10/10 Excellent

Revathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert, san angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

2/10 Terrible

Brandi

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Clean enough, but subpar and the staff is extremely rude and lazy.
Stayed 2 nights in Mar 2024

8/10 Good

Nancy, Midlothian

Business traveler
The property was very noisy and not very clean
Stayed 3 nights in Mar 2024

8/10 Good

Alex, Sarasota

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property in good condition, clean. Manager very courteous and attentive to everything.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Service is consistently good at Holiday Inn Express properties, and I therefore always stay at these properties when I can.
Stayed 3 nights in Mar 2024

6/10 Okay

Cynthia

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The gym was out of order. The front desk was weird. Just sort of not put together...didnt foster a lit of confidence.

10/10 Excellent

Charles

Stayed 1 night in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in good conditions. A little bit noisy ‘cause its next to the highway. Good
Stayed 1 night in Feb 2024

10/10 Excellent

Clarisa

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd time staying here. The hotel has been completely renovated over the last 3 stays . Rooms are clean, breakfast is great, nice upgrades! Definitely our go to anytime we have business in Austin.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the church we're going to in the morning.
Stayed 1 night in Feb 2024

8/10 Good

Sabina

Stayed 1 night in Feb 2024

10/10 Excellent

Jean-Scott, McAllen

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That’s a good place to stay in the city
Stayed 1 night in Feb 2024

10/10 Excellent

vicky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice consistent comfortable stay
The room I was in was falling apart (toilet paper holder fell off wall, shower fixture nearly came out and didn't have a "stop" when I turned it on), but the staff is awesome and breakfast is tolerable.
Stayed 3 nights in Jan 2024

10/10 Excellent

Afiya

Stayed 4 nights in Nov 2023

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, or will be so when the renovations are complete.
Stayed 1 night in Dec 2023

8/10 Good

Sayantan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Thank you.
Stayed 1 night in Dec 2023

8/10 Good

Matthew

Business traveler
Liked: Staff & service
Disliked: Cleanliness
stains on sheets, stains on 3 of 4 pillows, stains on towels
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Noisy
Next to the highway and extremely noisy.
Stayed 1 night in Dec 2023

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Roberto

Stayed 1 night in Nov 2023

10/10 Excellent

William

Didn’t realize it was undergoing a remodel…..
Stayed 1 night in Nov 2023

6/10 Okay

Monica, Porter

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Construction inside the hotel and for the price I paid was ridiculous. It was loud and annoying.
Stayed 1 night in Nov 2023

10/10 Excellent

Charlene

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean; Comfortable bed/room; quiet; gracious staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tim, Austin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel in a convenient location. Easy access to a main highway and close to a shopping and dining area. The rooms are nice and clean. The breakfast was good with both comfort and healthier options.
Stayed 2 nights in Nov 2023

8/10 Good

Heather

Stayed 1 night in Nov 2023

10/10 Excellent

alda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here 6x. Location is convenient, hotel is clean, hot free breakfast is a benefit, plus free parking. I would recommend this hotel to my friends.
Stayed 3 nights in Nov 2023

10/10 Excellent

Bala Gangadhar Thilak

Stayed 6 nights in Nov 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

john

Stayed 3 nights in Nov 2023

2/10 Terrible

Anthony

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We chose not to stay in this hotel after seeing the lobby and the room.
Stayed 4 nights in Oct 2023
Response from Hotel Managenment on Nov 4, 2023
Dear valuable guest, we are sorry you’re not happy with your stay in our hotel. The hotel was renovated and looks brand new hotel. Almost all our guests were satisfied and happy the rooms and buildings facilities are well maintained.

10/10 Excellent

Veana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cluttered with old furniture and debris.
Stayed 1 night in Oct 2023

10/10 Excellent

Dwight, Dallas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel....clean, great parking, effective staff
Stayed 1 night in Oct 2023

6/10 Okay

Dawn

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Sep 2023
Response from Managenment on Oct 19, 2023
Thank you

4/10 Poor

David

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Gap under the door to the room is over an inch.. so you can hear EVERYTHING in the hallways all night. All three pieces of workout equipment are out of order, which should be told to people trying to book a room. Overall the hotel needs updating and some basic amenities added to compete with other local hotels.
Stayed 3 nights in Oct 2023
Response from Managenment on Oct 19, 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Oct 2023

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Property was ok. Looked like it had been remodeled. Room still had some issues: deadbolt didn’t work, toilet ran nonstop, iron didn’t work, not all the electrical plugs worked. Just didn’t feel it was worth the $
Stayed 1 night in Oct 2023
Response from Managenment on Oct 19, 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly front desk.
The front desk staff was very friendly. I did not arrive until a day later due to flight delays and the staff was very accommodating!
Stayed 3 nights in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Yvonne

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not stay here
The toilet kept running after use a d I would have to jiggle the handle at least twice. The bed wasn’t made for the 2nd night nor were there any new linens and the room wasn’t swept. When I checked out, the front desk person was too busy on their phone to acknowledge me.
Stayed 2 nights in Sep 2023
Response from Managenment on Oct 19, 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.