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Reviews of Suburban Studios South Bend

2 out of 5
Suburban Studios South Bend
52825 Indiana Route 933 N, South Bend, IN

Reviews

6.2
Rating 10 - Excellent. 98 out of 533 reviews" "
Rating 8 - Good. 143 out of 533 reviews" "
Rating 6 - Okay. 89 out of 533 reviews" "
Rating 4 - Poor. 71 out of 533 reviews" "
Rating 2 - Terrible. 132 out of 533 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

6.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

katie, Dexter

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t stay there horrible place
Stayed 1 night in Apr 2024
Response from Lynn on Apr 29, 2024
We apologize we did not meet your expectations. We are in the process of updating our building. Thank you for letting us know.

4/10 Poor

David

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No coffee pot, pots, dishes,etc. No shower curtain, no toilet paper. Door lock want working properly. Complained to management and was told to just be gentle with it. Door wouldn't close on it's own. Had to pull it shut. Terrible place
Stayed 4 nights in Jan 2024
Response from Lynn on Jan 12, 2024
We do apologize for your experience.

4/10 Poor

Selena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lady at front desk tried to say I didn’t pay while having the receipt and proof. Acted like she had an attitude.
Stayed 1 night in Jan 2024
Response from Lynn on Jan 12, 2024
we do apologize for your experience.

10/10 Excellent

Darleana

Stayed 20 nights in Nov 2023

8/10 Good

Herman

Traveled with partner
Disliked: Staff & service
It's pretty cool you have a little stove and microwave. And a big fridge. Ty
Stayed 2 nights in Nov 2023
Response from Lynn on Nov 18, 2023
Thank you for staying with us! We appreciate you!

2/10 Terrible

David

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Arrival to acquiring keys was 30 minutes. Didn't have reserved room or alternate room ready. They finally put a mattress on the floor to accommodate original required reservation. I'm 74. Get the picture? Also NO pots, pans, silverware or even glassware? No happy about this stay at all.
Stayed 1 night in Nov 2023
Response from Lynn on Nov 18, 2023
We apologize for your experience. Thank you for letting us know where we fell short of providing a better experience.

4/10 Poor

Bill

Stayed 1 night in Oct 2023
Response from Lynn on Nov 1, 2023
We do apologize we did not meet your needs.

2/10 Terrible

J

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cannot recommend this property.
This was a disaster. The property describes itself on its website as an extended stay-type facility. I was travelling on business and booked expecting to be able to cater for myself, and work from my room. However, the description and photos of the room were not accurate. Most amenities listed were not present (no flatware, dishes, tea/coffee maker, dishwasher, etc.), not even paper cups. Bed was made with thin, worn, poor quality linens, with 1 pillow with no pillowcase. No chair. 1 small towel and threadbare face cloth. No toilet paper! Eventually I was provided with 2 covered pillows, 2 towels,1 roll of toilet paper. Room was acceptably clean but very worn and shabby. All that said, front desk staff were great and seemed genuinely embarrassed by the situation - I actually felt sorry for them. They agreed the room was not as described and inferred that none of the rooms were. I checked in on Friday afternoon and was told that there was no manager on duty then, or over the weekend. They claimed management had tried to correct the description, but that nothing had actually been changed. I had booked for 4 nights but left after 2 as soon as other accommodation in the area became available (because of a football game at Notre Dame Uni. all places were fully booked). My booking was non-refundable, but after 1 1/2 hours of a chat session with Hotels.com and a follow up session after I returned from the trip, I received a partial refund for the 2 nights I did not stay there.
Lack of listed amenities in kitchen area. Fridge doors covered with a sticky brown residue.
Bathroom.. no toilet paper, no spare roll in cupboard under sink.
Box and bags in corner are mine. No chair as shown in their photos.
One pillow with no pillowcase.
Stayed 4 nights in Oct 2023
Response from Lynn on Oct 30, 2023
We do apologize we did not meet your expectations. We are an extended stay hotel and without dishwashers, we cannot properly sanitize items. We are in the process of correcting our misses.

2/10 Terrible

Johnathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lynn on Oct 30, 2023
we do apologize we did not meet your needs. Thank you for letting us know so we can improve.

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
The room was gross, furniture missing and broken. Sent to wrong room three times. I would not recommend to anyone.
Stayed 1 night in Oct 2023
Response from Lynn on Oct 31, 2023
We do apologize we did not meet your expectations. Thank you for letting us know where we need to improve.

10/10 Excellent

Krystal

Stayed 1 night in Sep 2023
Response from Lynn on Oct 3, 2023
Thank you for staying with us! We appreciate you!

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Lynn on Sep 27, 2023
We apologize we diid not meet your expectations.

6/10 Okay

Verified traveler

Disappointment was that the HVAC did not work, It was a little hot while trying to sleep. Room was clean
Stayed 1 night in Sep 2023
Response from Lynn on Sep 25, 2023
We do apologize for the air not working properly. We hope you give us another chance to win your tru7st.

2/10 Terrible

Mikayla

Stayed 1 night in Sep 2023
Response from Lynn on Oct 30, 2023
We apologize we did not meet your expectations. Reviews help us to know where we need to improve.

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was filthy!
Stayed 1 night in Sep 2023
Response from Lynn on Sep 21, 2023
Thank you for letting us know where we need to improve. We do apologize we fell short.

4/10 Poor

Reginald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Lynn on Sep 22, 2023
We do apologize we did not meet your needs.

8/10 Good

SELWYN

Traveled with partner
Liked: Cleanliness
price was comparable with other hotels. I disappointed with staff willingness to get me a iron & board, they also promise to bring a second key to my room and never did.
Stayed 1 night in Sep 2023
Response from Lynn on Sep 17, 2023
Thank you for staying with us and we do apologize for our misses. We will work on those areas that need improvement. Thank you for letting us know

4/10 Poor

Matthew

Stayed 1 night in Sep 2023
Response from Lynn on Sep 5, 2023
We do apologize we did not meet your needs.

2/10 Terrible

Jermaine, Ocean Springs

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Piss stain on mattress, The property manager had the nerves to tell me they just took that out the wrapper and I'm the 1st person to use it Like I just got here False advertising say they are fully kitchen equipped “no dishes, pots or utensils”
Stayed 2 nights in Sep 2023
Response from Lynn on Sep 5, 2023
We do apologize we did not meet your expectations.

4/10 Poor

April

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience from cleanliness, lack of professionalism and drug activity on premises
Stayed 1 night in Aug 2023
Response from lynn on Sep 5, 2023
We do apologize. Thank you for letting us know.

8/10 Good

Ryan

Liked: Staff & service
The property is in okay condition. But it was the least expensive option when I stayed so that might be expected. Room was clean and staff was very helpful.
Stayed 2 nights in Aug 2023
Response from Lynn on Aug 14, 2023
Thank you for staying with us!

2/10 Terrible

Jessica

Stayed 1 night in Aug 2023
Response from lynn on Sep 5, 2023
We do apologize we did not meet your needs.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
Exactly as expected. No frills. Clean.
Stayed 2 nights in Jul 2023
Response from Lynn on Aug 14, 2023
thank you for staying with us!

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
My stay this time was better then the 1st time. Lafy at front desk was amazing! Just a few minor issues, and front desk helped to address. I will say though, lots of people running around all hours day/night thru hallways.
Stayed 1 night in Jul 2023
Response from Lynn on Aug 14, 2023
Thank you for giving us another chance!

2/10 Terrible

Eric

Liked: Cleanliness, room comfort
Disliked: Staff & service
Misleading deposit wording and rude staff
I'll start with the good, nice clean room good rate. Now to the bed, room with a studio room and the anemones said kitchenware included got up there had no cookware silverware plates or anything like that in the room. That was one of the reasons I booked a studio room. Now on to the very bad, I have a dog and when I booked through hotels.com it said that there was a $50 pet deposit. I went ahead and booked the room and it was pay up front non-refundable. I get to the property and they inform me it's a $50 non-refundable deposit which the listing on hotels.com did not indicate. Tried to talk to the lady at the front desk about it and she was very rude and pretty much shut me down and deflected the blame on hotels.com. I know better than that that is an underhanded tactic by the property to squeeze an extra $50 off a pet owner and get them to choose their property over another. I will be contacting their corporate office and filing a report with the better Business bureau.. is I see that that's not a hotel.com problem but the problem lies on the person who listed the property on hotels.com they failed to mention that the deposit was non-refundable. Had that been truthfully disclosed on the listing there was probably another property I would have booked at that that was better value for me.
Stayed 1 night in Jul 2023
Response from Lynn on Jul 17, 2023
We do apologize for the mis-communication. Our Pet fee is a non-refundable fee at check in. Thank you for letting us know we may need to clarify that information on Hotels.com.

6/10 Okay

Roberta, Michigan city

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Cool for the price
Stayed 1 night in Jun 2023
Response from Lynn on Jun 22, 2023
thank you for staying with us

8/10 Good

Jeromy R.

Stayed 3 nights in Jun 2023
Response from Lynn on Jul 17, 2023
Thank you for staying with us! We appreciate you letting us know you enjoyed your stay.

4/10 Poor

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Lynn on Jun 19, 2023
Thank you for staying with us and we apologize we did not meet your needs

2/10 Terrible

Jujaun

Stayed 3 nights in Jun 2023
Response from Lynn on Jun 17, 2023
Wes apologize owe did not meet your expectations. We are working hard to address our issues.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad experience, No hot water, secure doors were left open, No night clerk. I would not stay again.
Stayed 1 night in Jun 2023
Response from Lynn on Jun 16, 2023
We do apologize for your experience. Thank you for letting us know where we need to improve.

6/10 Okay

Cody

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had no hot water the entire time there, also, did not have cold water for hours as well. Could not take a shower. Pool is closed and room was not cleaned the way it should have been. Holes in curtains, food stains on wall, exposed floor, cracked outlets and switches.
Stayed 1 night in Jun 2023
Response from Lynn on Jun 16, 2023
We do apologize we did not meet your expectations. We have requested several times the pool to be removed from the site. We are in the process of repairing the issues you mentioned. Thank you for letting us know.

2/10 Terrible

Tagg, Chandler

Disliked: Staff & service, property conditions & facilities
Fire alarm triggered 7x. Damaged floor tiles, furniture, elevator. Room's entry light switch broken. Wanting amenities. No bottled water. Only 1 bar of soap. Had to ask for hangars. In-room kitchen area had no pot, pan, cooking or eating utensils. Minimal service. Front desk closed between midnight and noon.
Stayed 2 nights in May 2023
Response from Lynn on May 22, 2023
We do apologize our fire system went off. We did have bottled water available at the desk. We do not provide dish ware due to no dishwashers and we cannot properly sanitize. We do have limited desk ours due to Extended Stay model. However, there is always staff on site. We apologize we did not meet your needs.

6/10 Okay

Jorge

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Studio is small chair in my room was dirty full of pet hair mattress was old and wire spring right at the surface of mattress very uncomfortable! No service at nite and early in the morning!
Stayed 5 nights in May 2023
Response from Lynn on May 20, 2023
thank you for letting us know.

6/10 Okay

Stephanie

Traveled with family
Liked: Property conditions & facilities
It was an okay place to stay
Stayed 1 night in Feb 2023
Response from Lynn on Mar 5, 2023
We appreciate you and we hope to see you again in the future.

2/10 Terrible

SAMIR

Stayed 11 nights in Jan 2023
Response from Lynn on Feb 10, 2023
We do apologize we did not meet your needs. We are working hard to provide a pleasant experience. We do hope you give us another try in the future.

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible from the start! Do not stay here!
Keys didnt work 2 times, slimey floor in the room, no remote. Room was dirty but not half as dirty as all of the common areas. Comforters were barely thicker than the sheets.
Stayed 2 nights in Jan 2023
Response from Lynn on Jan 8, 2023
We do apologize we didn't provide better service. Thank you for letting us know where we fell short.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2022
Response from Lynn on Jan 6, 2023
thank you for staying with us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money spent
Overall it is an affordable Stay with nice amenities in the rooms, full size refrigerator and freezer with ice maker, two burner cooktop stove, big microwave, kitchen sink, dishwasher, (although I believe the dishwasher was not hooked up). Convenient location on the bus route and quite a few nearby restaurants. Compared to other prices on 933 this is the best value for the money. Has an indoor pool that has been closed down since the start of the COVID pandemic. Definitely makes for a nice extended stay when pool is open. Staff there are friendly and have always helped me with anything I might need 24/7. I will definitely book with them again when I'm in town.
Stayed 9 nights in Dec 2022
Response from lynn on Jan 6, 2023
Thank you for letting us know about your stay! We look forward to seeing you again,

6/10 Okay

Taelor

Liked: Staff & service
Disliked: Property conditions & facilities
The lights didn’t work in the room I was initially assigned to as check in. The front desk staff I believe her name was Brittney was more than helpful and switched my room. The next room hadn’t been cleaned at all so I went back again to get a 3rd room. That room was decent and I didn’t want to move again so I just just stayed there. There was no office chair, dishes, or coffee maker in the room which I assume was out of the ordinary. Although I wasn’t completely satisfied with my stay, Brittney was a huge help and even spoke with her manager about the trouble I had at check in and I was refunded one of my nights.
Response from Lynn on Dec 24, 2022
Thank you for your patience with the challenges faced during your stay. We are diligently working to correct where we fall short. We hope to see you again.

8/10 Good

Keith

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Comfortable stay
Stayed 3 nights in Oct 2022
Response from Lynn on Oct 17, 2022
Thank you for staying with us! We appreciate you!

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Urban = Ghetto
F- !!! On a scale of 1-10 I would rate this place in the far negatives. This stay was positively disgusting. There were flies everywhere. The room had a horrible smell. The pool is closed. There was a child screaming in the halls. They charged an additional $50 for our dog to stay the night when it was NOT mentioned prior to the stay, even when I called ahead to double check that pets were allowed. The place was dirty. The residents and guests were questionable. The next morning when I ordered an Uber a guest warned me to wait for it at the precise location set or someone would steal it. My partner kept making fun of me for the bad booking. The condition of this hotel should be criminal! The ONLY positive aspect was our Guest Relations Associate Chelsea. She was super sweet and funny, and did her very best to accommodate us, though the weight of everything wrong with our stay was outside of her control.
Stayed 1 night in Sep 2022
Response from Lynn on Sep 15, 2022
We do apologize for your experience.

2/10 Terrible

Mohamed, Niles

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Just one pillow at the room, no soap no shampoo no iron and ironing board and i ask for one and in almost 2 weeks stay they didn’t send me any. Basically you have to do most of hotel services by your self like ( taking the trash out, take your towels down and gave it to them so they will replace to you with clean ones. All over I didn’t see hotem service there
Stayed 14 nights in Aug 2022
Response from Lynn on Sep 5, 2022
We apologize we did not meet your needs. We thank you for letting us know.

2/10 Terrible

Norman

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think that you should have someone come out and look at the property and shut it down I wouldn't let my dog live there
Stayed 2 nights in Aug 2022
Response from Lynn on Sep 5, 2022
We apologize we did not meet your expectations.

2/10 Terrible

CARMELINA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Lynn on Sep 5, 2022
We apologize we did not meet you expectations.

2/10 Terrible

Natalie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
*PLEASE READ BEFORE CHOOSING TO STAY HERE** Aside from all the issues with check in - we weren’t able to check into our room until after our concert was over and it was dark. We opened our door to find a bed that had no linens, pillowcases, anything. Went back to the desk and they handed us a pile of sheets. No comforter - instead a 2nd sheet to have on the bed. We just went in and went straight to bed. We realized the horror of the room when we woke up. My husband and I both felt like we were bit in our sleep. Upon inspecting - we found bed bugs. The walls had brown smears all over, a hole in the wall behind the door, dirty dishes still in the dishwasher from whoever was there before, crumbled up cereal and CAT FOOD all over the top of the refrigerator. The floors were sticky and gross. No trash can, the chair in the room was covered in pet hair and some sort of other excrement. We were so disgusted and horrified there aren’t even enough words to describe the condition of this hotel.
Stayed 1 night in Jun 2022

8/10 Good

Anayansin

Stayed 1 night in Jun 2022

2/10 Terrible

Andrew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No where posted on Expedia or the hotel’s website was that they stop checkins at 10pm. Staff made a stink that we arrived after 10pm. Facility was filthy, trashy, and sketchy. The fridge with freezer was the reason why I booked this room. Second bed had 1 pillow without a pillowcase, and was dirty and full of hair. There was no hot water.
Stayed 1 night in Jun 2022

2/10 Terrible

Kathrine

Stayed 1 night in Jun 2022

2/10 Terrible

Sabrina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022