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Reviews of La Quinta Inn & Suites by Wyndham Indianapolis South

2.5 out of 5
La Quinta Inn & Suites by Wyndham Indianapolis South
5120 Victory Drive, Indianapolis, IN

Reviews

7.2

Good

Rating 10 - Excellent. 319 out of 1005 reviews" "
Rating 8 - Good. 270 out of 1005 reviews" "
Rating 6 - Okay. 158 out of 1005 reviews" "
Rating 4 - Poor. 136 out of 1005 reviews" "
Rating 2 - Terrible. 122 out of 1005 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Young Sook

Traveled with family
Disliked: Property conditions & facilities
The chair in the room very dirty and damaged
Stayed 1 night in May 2024

6/10 Okay

Tanya

Traveled with family
Liked: Staff & service
The staff is extremely helpful kind and accommodating The only complaint is that someone was smoking marijuana that made the entire hallway and my room smell terrible. I called the front desk and they wanted me to move my room after hours of driving and unpacking all of my belongings and being prepared for bed I was simply too tired to move my belongings to another room. I did not understand why the staff simply did not knock on the door where all the smoke and smell was coming from and ask them to kindly leave the hotel since there is a no smoking policy. I'm in town for a funeral and simply just tired. I got some towels and put them under the door and sprayed Lysol. I don't want to smell like marijuana at the funeral tomorrow. It's just very unsettling I'm exhausted.
Stayed 1 night in May 2024

6/10 Okay

Sue

Traveled with partner
Liked: Cleanliness, staff & service
Needs updating! Our desk chair belongs in the dump. Fairly nice considering the age of the facility.
Stayed 2 nights in Apr 2024
Response from Operations Manager on May 8, 2024
Sue,Thank you for your feedback, we will be sure to look into your concerns.

10/10 Excellent

kirk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Room 110. It was a Jacuzzi suite. It was awesome plus it was on the 1st floor very convenient if you are a smoker. LOL. Pretty safe area hotel was in great shape. And constantly being updated. Free breakfast is always a plus
Stayed 3 nights in May 2024
Response from Operations Manager on May 6, 2024
Kirk,Thank you so much for your feedback, we look forward to seeing you in the future!

8/10 Good

Bertie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noisy,bed was not convertable
Stayed 1 night in May 2024
Response from Operations Manager on May 6, 2024
Bertie,I am so sorry to hear this. We will be sure to look into your concerns. We hope to see you again in the future so we can better meet your needs and expectations!

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Operations Manager on May 6, 2024
Cynthia,Thank you so much for your feedback!

2/10 Terrible

Angie

We ended up going elsewhere cause this hotel will not take my bank card or cash. What a joke
Stayed 1 night in May 2024
Response from Operations Manager on May 6, 2024
Angie,Thank you for your feedback! Unfortunately we do not accept prepaid cards or cash. We do apologize and hope you have a great day!

10/10 Excellent

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we got a last minute hotel room and they were very welcoming and everything was great! hot showers, free breakfast, and the overall experience was good!
Stayed 1 night in May 2024
Response from Operations Manager on May 6, 2024
Paige,I am so glad to hear you had a good experience. We take pride in the service we give to our guests. We do hope to see you again in the future!

6/10 Okay

Bobby

Liked: Cleanliness, staff & service
Air conditioning, room was hot and refrigerator froze all my stuff
Stayed 2 nights in May 2024
Response from Operations Manager on May 6, 2024
Bobby,I am so sorry to hear the issues you experienced. We will look into your concerns and we hope to see you again in the future so we can better meet your expectations.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Operations Manager on May 6, 2024
Amanda,Thank you so much for your feedback and we hope to see you again in the future!

8/10 Good

Koty

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Operations Manager on May 6, 2024
Koty,Thank you for your feedback!

8/10 Good

Kendra

Traveled with family and small children
Liked: Amenities
Beds were comfy.
Stayed 1 night in Apr 2024
Response from Operations Manager on May 6, 2024
Kendra,Thank you so much for your feedback!

8/10 Good

David

Stayed 3 nights in Apr 2024
Response from Operations Manager on Apr 25, 2024
David,Thank you for your feedback.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! A great place to stay if you have an event to attend at the Lucus oil, 10 minute drive!
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 15, 2024
Theresa,Thank you so much for your feedback!

4/10 Poor

Adam, Frederick

Traveled with family
Room was not cleaned the next day, we had to call the front desk to get fresh towels. The room was spacious, but that was the only positive. The mattresses seem old and sunken in from previous guests. The toilet flushes very slowly, and the last use it clogged. The property does have Tesla superchargers, but I'd like to see more non-Tesla chargers available.
Stayed 2 nights in Apr 2024
Response from Operations Manager on Apr 15, 2024
Adam,We will be sure to look into your comments and concerns.Thank you for your feedback.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The people were great and friendly.
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 15, 2024
William,Thank you for your feedback!

6/10 Okay

Geraldine, Cedar Hills

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Operations Manager on Apr 15, 2024
Geraldine,Thank you for your feedback.

4/10 Poor

Ram

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to inexpensive restaurants and convenient that way. Good breakfast. Noisy and house cleaning didn’t show up.
Stayed 2 nights in Apr 2024
Response from Operations Manager on Apr 15, 2024
Ram,I am sorry to here this. I will be sure to mention your comments and concerns to our staff.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 9, 2024
Angela,Thank you so much for your feedback!

10/10 Excellent

Lillian

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms were nice. Staff was friendly
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 9, 2024
Lillian,Thank you so much for your feedback!

4/10 Poor

Christina

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Every room comes equipped with a hair dryer attached to the wall. However, most of them don’t work and the front desk doesn’t have any available for use. I had to ask to be let in a vacant room to dry my hair after waiting for 40 minutes for a solution.
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 9, 2024
Christina,We were extremely busy that day. I did my very best to help you in a timely manner. It was maybe 10 minutes that you had to wait, I am so sorry you experienced this issue and we are certainly looking into it! I hope you have a lovely day and we hope to see you again. :)

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Operations Manager on May 6, 2024
Jeremiah,Thank you so much for your feedback!

4/10 Poor

Anna

Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom is in dire need of an upgrade. The ceiling, floor, tub surround were all in poor condition. The toilet ran continuously; the water adjustments on the shower turned around and around. Was difficult to find a temp and turn off. Carpeting needs replacing; other hotel guests were very noisy. Opening and closing doors all night in addition to the ice machine clinking all thru the night. We needed a place to stay during a long drive and this was not great. I would not recommend.
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 1, 2024
Anna,I am so sorry this was your experience. We will be sure to look into your concerns and we hope to see you again so we can better meet your expectations!

8/10 Good

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resolved our issue quickly
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 1, 2024
Christopher,Thank you for your feedback!

4/10 Poor

Ohyoung

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Road noise is not filtered through window. very loud and difficult to sleep down.
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 1, 2024
Ohyoung,Thank you for your feedback, we will be sure to look into your concerns.

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a great price! Staff is awesome!
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 1, 2024
Jeffrey,Thank you so much for your feedback. I will be sure to share your comments with our staff who I am sure will be satisfied!

4/10 Poor

Margaret

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a lot of improvement. While some areas have been updated, others reflect that this hotel needs some serious investment. The mattress had no support and we rolled to the center. The room was dingy. And I woke to "something" scratching either in the walls or air conditioner. I mentioned this at check out and the person at the desk wasn't phased and offered nothing in compensation.
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 1, 2024
Margaret,I am so sorry to hear this. Please contact the hotel directly and ask for a manager and we will do our best to compensate you.

4/10 Poor

David

Traveled with family
Location
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 1, 2024
David,Thank you for your feedback!

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 1, 2024
Jessica,Thank you for your feedback!

8/10 Good

Ricardo

Traveled with family
Okay
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 1, 2024
Ricardo,Thank you for your feedback!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a late start on the road so I called ahead and spoke with Jennifer who was very very kind and accommodating! Room was clean and odor free. The complimentary breakfast was fresh, hot, and delicious. Thank you very much.
Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 18, 2024
Michelle,Thank you for your feedback, which I will be sure to share with out team!

8/10 Good

Tina

Traveled with family
Liked: Staff & service, amenities
The size of my room was a good value. The sofa sleeper wasnt great. Did like the free toiletries.
Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 9, 2024
Tina,Thank you so much for your feedback!

8/10 Good

Dakota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great!
Stayed 1 night in Feb 2024
Response from Operations Manager on Mar 9, 2024
Dakota,Thank you so much for your feedback!

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel - updated and roomy with lovely check in staff and fab dinner options that are walkable.
Stayed 1 night in Feb 2024
Response from Operations Manager on Mar 9, 2024
Meagan, Thank you for your feedback!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service
It was clean and comfortable. I got a great night's sleep and a nice breakfast when I woke. I will be back.
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 21, 2024
Ray thank you for feedback!

8/10 Good

Janet

Traveled with pets, Traveled with family
Liked: Staff & service
Jennifer at the desk was so nice and professional. Lots of good restaurants nearby.
Stayed 2 nights in Feb 2024
Response from Operations Manager on Feb 12, 2024
Janet,Thank you so much for your feedback, I will be sure to share your comments with Jen. Who I am sure will be pleased!

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 12, 2024
Cory,Thank you for your feedback!

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get a way
The suite was absolutely amazing and comfortable we wish that the stay was longer.
Stayed 1 night in Jan 2024
Response from Operations Manager on Feb 12, 2024
Nicholas,Thank you so much for your feedback!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodating and convenient
Stayed 2 nights in Jan 2024
Response from Operations Manager on Feb 12, 2024
Monica,Thank you for your feedback!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Operations Manager on Feb 12, 2024
Elizabeth,Thank you for your feedback!

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
The staff was great! Everyone was very friendly and helpful. There were some places around the doorframe to our room and the doorframe of the bathroom where there were holes in the plaster. Just a little maintenance needed there. My biggest complaint, though, is how uncomfortable the beds were. If you like firm mattresses, this hotel is for you. However, I felt as if I were sleeping on a board. Breakfast was ok, but nothing special; there weren’t many options. Overall, the hotel was fine, but I found the bed to be so uncomfortable that we will not be back.
Stayed 1 night in Dec 2023
Response from Operations Manager on Feb 12, 2024
Kelly,I do apologize for this inconvenience and will make sure to have our maintenance team look into your concerns. We do hope to see you again so we can better meet your expectations. Thank you for your feedback!

4/10 Poor

Shubham

Stayed 4 nights in Dec 2023
Response from Operations Manager on Jan 9, 2024
Shubham,Thank you for your feedback.

8/10 Good

TOM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 9, 2024
Tom,Thank you for your feedback!

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff graciously accommodated us when needed.
Stayed 3 nights in Dec 2023
Response from Operations Manager on Jan 9, 2024
Kurt,We are glad to hear we helped you when you needed it!

10/10 Excellent

Osiel

Liked: Cleanliness, staff & service, property conditions & facilities
No issues at all
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 9, 2024
Osiel,We are glad to hear this!

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to change our room to accommodate a change in health. The staff was wonderful helping us.
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 9, 2024
Kurt, We are pleased to hear this. We look forward to seeing you again!

6/10 Okay

Jenna

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok stay
The location is right off the highway and in a good spot for travel. It looks like the hotel had some updates but the rooms were oddly furnished and have old worn pieces. Not really super clean but not terrible either. Breakfast was ok. The morning staff was amazing!
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 9, 2024
Jenna,Thank you so much for your feedback!

6/10 Okay

Natajia

Traveled with partner
Liked: Staff & service
Ok
Response from Operations Manager on Jan 9, 2024
Natajia,Thank you for your feedback!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight with our dog. The room was clean and smelled fresh. I placed a call to front desk to let them know our TV changer wasn’t working and did not get an answer after trying twice. They came to room and fixed it when we stopped down to bar/front desk area.
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 21, 2023
Lisa, Thank you for your feedback!

6/10 Okay

Coral

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Fair overall
Easy check in and main areas were clean. The room had damage, no working hair dryer, broken shower, broken tiles in bathroom, and stains on walls. Breakfast was cold and many bins for the hot food were just empty. I would give it a fair rating overall and rather next time spend the extra $20 and stay somewhere nicer.
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 21, 2023
Coral, We are so sorry to hear this. We hope to see you again so we can better meet your expectations.