Exterior

Reviews of Holiday Inn Titusville-Kennedy Space Center, an IHG Hotel

3 out of 5
Holiday Inn Titusville-Kennedy Space Center, an IHG Hotel
4715 Helen Hauser Blvd, Titusville, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 504 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service
Nice stay, hotel and rooms were clean and in good condition with except of one of the elavators, missing a button on console and and same elavator the floor hope not been mopped and was dirty
Stayed 1 night in Apr 2024
Response from Holiday Inn Titusville Florida Management on Apr 18, 2024
Thank you for your feedback. Unfortunately, another guest had pushed the button too hard and it broke so we had to wait until the elevator company came out to fix it and as this happened on a weekend it had to be fixed on Monday. Our apologies for this inconvenience.

8/10 Good

Donna, Cape Coral

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location to the highway. No breakfast included but plenty of places nearby to eat.
Stayed 1 night in Apr 2024
Response from Holiday Inn Titusville Florida Management on Apr 15, 2024
We are glad to hear that you enjoyed our accommodations. Holiday Inn Hotels have restaurants but as a full-service hotel the cost of breakfast is not included in the rate, but it is a cook-to-order breakfast made hot and fresh when you order. We look forward to your staying with us again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Holiday Inn Titusville Florida Management on Apr 15, 2024
Thank you for taking time to provide feedback about your stay. We are happy to hear that you enjoy our hotel and its friendly staff.

8/10 Good

dave

Traveled with family
Staff was great.Food was poor
Stayed 1 night in Apr 2024
Response from Holiday Inn Titusville Florida Management on Apr 9, 2024
Thank you for your feedback. I will share your feedback to our staff but hopefully you did this during your visit to our restaurant so they could correct your concerns. Thank you again for staying with us.

10/10 Excellent

Vikasbhai

Traveled with family
Liked: Amenities
Everything is excellent except paid breakfast
Stayed 1 night in Apr 2024
Response from Holiday Inn Titusville Florida Management on Apr 4, 2024
Thank you for your feedback and we are happy that you enjoyed your stay. All Holiday Inn Hotels have a 'paid breakfast' as part of the Brand Standard as you may be confused with Holiday Inn Express. Thank you again for staying with us and we hope you will visit us again soon.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Titusville Florida Management on Apr 4, 2024
We are delighted to hear that you enjoyed your stay with us and we look forward to seeing you again on your next visit to the Florida Space Coast.

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2024

4/10 Poor

Craig

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
No housekeeping
Stayed 2 nights in Mar 2024
Response from Holiday Inn Titusville Florida Management on Apr 1, 2024
Sorry to hear that you did not receive Housekeeping as it is provided every day unless you have a Do Not Disturb sign on your door which appears to be the case. Remember at all hotels you can dial 0 and the Front Desk can always assist with your housekeeping needs. Hopefully, you did this and your concerns were resolved. Have a wonderful day.

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience to Kenny Space Center
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 30, 2024
We are so delighted to hear that you enjoyed your stay. Thank you for choosing the Holiday Inn Titusville for your choice of hotel when visiting the Florida Space Coast and we look forward to seeing you again soon.

4/10 Poor

Toni

Disliked: Cleanliness, amenities
I am 61 years old. I booked my room for the 13th and the 14th and the lady would not let me check in until 3:00. The next day it was terrible. So finally management came in housekeeping and another lady Mike got in my room at 3:30 a.m. I paid over $200 for my room. I'm a local lady that lives in Titusville the young girl. Her name was Grace. It was a terrible, terrible experience. I've stayed at Holiday in several times and to be treated that way. I should have been coughed for the whole entire thing. I've never heard of such. She said I have to put I'll put the wrong date and I said it's after midnight so it is the 13th and she said no it is not by our computer so I'm sure you understand what was going on. Thank you
Stayed 1 night in Mar 2024
Response from Holiday Inn Titusville Florida Management on Mar 28, 2024
We are sorry that you were confused about the check-in time but it is at 3 pm on the day of arrival booked. Checkout time is at 11 am on the day of departure. As explained when you arrived after midnight on your scheduled day of arrival, we did not have any rooms and you asked to contact the booking agent who made your reservation because we were sold out and did not have any rooms available.

8/10 Good

Keith, Rice

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location of this hotel was in the middle of all the events we planned on our vacation.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Titusville Florida Management on Mar 18, 2024
We are so happy to hear that our hotel exceeded your expectations. See you next time.

8/10 Good

Cory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TVs were old and slow got very few channels.
Stayed 1 night in Mar 2024
Response from Holiday Inn Titusville Florida Management on Mar 18, 2024
Thank you for your feedback.

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this was a good deal for a one night stay. Very clean and friendly staff.
Stayed 1 night in Mar 2024
Response from Holiday Inn Titusville Florida Management on Mar 12, 2024
We are so happy to hear that you had a wonderful stay with us. We look forward to seeing you again soon.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Holiday Inn Titusville Florida Management on Mar 12, 2024
Glad to hear that you had a good time.

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service
Decent hotel rooms need updating
Stayed 1 night in Mar 2024
Response from Holiday Inn Titusville Florida Management on Mar 8, 2024
Thank you for your feedback and we are happy that you enjoyed your stay. Our hotel will be going through a refresh in the upcoming months.

10/10 Excellent

Amy

Stayed 1 night in Mar 2024
Response from Holiday Inn Titusville Florida Management on Mar 28, 2024
We are happy to hear that you enjoyed your stay with us again and look forward to seeing you on your next visit to The Florida Space Coast

10/10 Excellent

Lolita

Stayed 1 night in Feb 2024
Response from Holiday Inn Titusville Florida Management on Mar 28, 2024
We are so happy that you enjoyed your stay with us and we look forward to seeing you again.

8/10 Good

Chris

Liked: Cleanliness, staff & service
Rounding area doesn’t seem to be the best. Hotel needs an update.
Stayed 1 night in Mar 2024
Response from Holiday Inn Titusville Florida Management on Mar 8, 2024
Thank you for your feedback and we are happy that you enjoyed your stay with us.

10/10 Excellent

Kristi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful and courteous! Rooms were spacious and clean. Breakfast in restaurant was delicious! If we come to the area again, we will stay here
Stayed 3 nights in Feb 2024
Response from Holiday Inn Titusville Florida Management on Feb 28, 2024
We are so happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon. The hotel lobby is expected to have a new remodeled look later this year and the rooms will be updated shortly thereafter.

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Titusville Florida Management on Feb 28, 2024
We are so happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon. The hotel lobby is expected to have a new remodeled look later this year and the rooms will be updated shortly thereafter.

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet room. Restaurant in hotel was great. Would definitely stay here again
Stayed 1 night in Feb 2024
Response from Holiday Inn Titusville Florida Management on Feb 12, 2024
We are happy to hear that you enjoyed your stay. Thank you for taking time to share your experience and we look forward to your next stay with us.

10/10 Excellent

Darnell

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 7 nights in Dec 2023
Response from Holiday Inn Titusville Florida Management on Feb 12, 2024
We are glad to hear that you enjoyed your stay. Thank you for taking time to share your experience and we look forward to your next stay with us.

6/10 Okay

Cherie

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We have stayed in this hotel before. It's extremely convenient to both Merritt Island and Orlando Wetlands. Last year, we had a fabulous experience in this hotel. This year, both couples on different floors found the rooms smelled like mold/wet dog. Seemed to be an air conditioning issue. It was so strong, it caused one of us to have an allergic reaction and need to go to urgent care for treatment after we got home. The restaurant was very good although we did get an expired container of milk that smelled bad. The other container was fine. Restaurant was understaffed, so service was slower than usual. The hotel keys kept not working, presumably because cell phones deprogram them. Trying to keep the key away from my cell phone was a challenge since they both live in my purse and my wallet is part of my cell phone case.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Titusville Florida Management on Feb 6, 2024
We are sorry to hear of the issues you had at the hotel during your stay with us. We hope that you will stay with us again in what will be a better stay for you and your family. As of January 1, 2024 we have become a Pet Free Hotel except for Service Dogs.

10/10 Excellent

Wilma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Holiday Inn Titusville Florida Management on Jan 26, 2024
Thank you for your feedback. We are so delighted to hear that you enjoyed our hotel and look forward to having you stay with us again soon.

8/10 Good

Jianming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Holiday Inn Titusville Florida Management on Jan 22, 2024
Thank you for your time providing feedback. We are delighted to hear that you enjoyed your stay.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, dated, dirty, wouldn’t stay again
Check in was easy, front desk staff recommended restaurant downstairs so after we went up stairs and dropped off our bags we headed down for dinner with our family we were traveling with that we’re staying in another room. Restaurant was empty that should have been our first clue but we sat. Waitress came over smelled like cigarettes, gross when we’re about to have dinner with small children especially. We ordered she came back they were out of 2 items so we chose something else. Food came out and it was on the verge of inedible. Everything was frozen and fried and not even fried well. One guest had fish and chips he took one bite and said the fish was rancid and the fries were all mushy. Another ordered nachos it wasn’t even with real cheese it was canned cheese blobbed on a pile of chips, another had wings that weren’t fried all the way 1/2 cooked 1/2 under, fruit for kids meal was rotten. Just gross. Went back upstairs and noticed we got a handicap room without a tub. That’s not what we booked. With children we needed the tub. The sink had holes the toilet has a piece broken off that looks like they used some white paint to stick back on. Rust all in the shower, there was hair left in the shower from whoever stayed there before us. Bed was hard as a rock pillows were flat as pancakes. Tv was miniature size. Very disappointed. Didn’t expect the ritz but for $168 a night in a little town we expected what the pictures showed. The pictures are a lie. Don’t stay here!
Stayed 1 night in Jan 2024
Response from Rose on Jan 23, 2024
I am so sorry to hear about your experience at our facility. I wish we had known while you where here that way we could have fixed some of the issues. We gladly would have changed your room and gotten that taken care of. I am so sorry about the time in the kitchen we normally have a much better experience and I do hope you let us show that yours was a exception.

10/10 Excellent

Janani

Stayed 1 night in Dec 2023
Response from Holiday Inn Titusville Florida Management on Jan 22, 2024
We are happy to see your feedback and that you had a wonderful stay with our hotel and its team. Thank you for sharing information about your stay and we look forward to making our hotel your home away from home again soon.

10/10 Excellent

Shantae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Titusville Florida Management on Jan 22, 2024
We are so delighted to hear that you enjoyed your stay with us. It was so nice to have you choose our hotel as your home away from home. We look forward to having you stay with us again soon.

6/10 Okay

panagiotis

Stayed 1 night in Jan 2024
Response from Holiday Inn Titusville Florida Management on Jan 22, 2024
Thank you for taking the time to rate our hotel and feedback is how we can improve. I do hope you took the time to speak with our hotel team so they could address your concerns while at the hotel property as I do not see any comments regarding your lower-than-usual rating. Happy New Year 2024 to you.

10/10 Excellent

Tamika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the staff was wonderful the hotel was very clean my room was clean the only thing was whoever stayed next door to me was very unruly and loud but my experience there was great
Stayed 1 night in Jan 2024
Response from Rose on Jan 19, 2024
I am so sorry to hear about your neighbor. We do strive to make the best experience possible for our guest. I am glad this didn't damper your experience and you still where able to have a great time.

10/10 Excellent

Melvin, Chevy Chase

Traveled with family
Stayed 1 night in Jan 2024
Response from Rose on Jan 19, 2024
Thank you for your review. Your experience means a lot to us and we are so glad you had a great one!

8/10 Good

Keyshema

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was easy to find and convient to book. The price was good. The room was a good size, t.v. was small but expected. A bit difficult to get on the wifi so I stop trying. The bathroom amentities were good and love the fridge in the room. The pull out couch needs to be replaced the mattress was horrible and they didnt have any linen in the room for it. Please replace the couch, we needed the 3rd bed and it was horrible. Overall the staff was friendly and took our pictures in front of the beautiful christmas tree. I would stay again when in Fl from S.C. Thanks.
Stayed 1 night in Dec 2023
Response from Holiday Inn Titusville Florida Management on Jan 18, 2024
Thank you so much for your feedback. We are thankful to hear that you enjoyed your stay at our hotel. Good news, our hotel will begin renovations with new room furniture and other common area enhancements so we hope that you will visit us again soon to enjoy the new look.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Titusville Florida Management on Jan 15, 2024
Thank you for taking the time to provide feedback about your stay with us. It is so nice to hear that you enjoyed your stay. Happy New Year, safe travels, and we look forward to seeing you again soon.

10/10 Excellent

alice

Stayed 1 night in Jan 2024
Response from Holiday Inn Titusville Florida Management on Jan 15, 2024
Thank you for your review. It was our pleasure to provide great hospitality during your visit. We look forward to seeing you again soon.

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Titusville Florida Management on Jan 15, 2024
Thank you for taking the time to provide feedback about your stay with us. It is so wonderful to hear that you enjoyed your stay with us. Happy New Year to you and we look forward to seeing you again soon.

10/10 Excellent

david, acworth

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 9 nights in Dec 2023
Response from Holiday Inn Titusville Florida Management on Jan 9, 2024
Thank you for your review. We appreciate our guests and strive to exceed expectations for every guest on every stay with us. We are always here to make your stay more enjoyable. We look forward to you visiting our hotel again in the future.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and had fridge which is a must for us. Room climate control worked well. The shower temperature could have been hotter. It wasn’t cold but we like a hot steamy shower. The bed was a bit firm for us but others might like that. The staff were very pleasant and made the interaction personal. A for the staff.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Titusville Florida Management on Jan 8, 2024
We are so thankful that you enjoyed your hotel stay. Thank you for taking the time to provide feedback. We enjoyed having you stay with us and hope you will stay with us again next time you visit the Florida Space Coast.

8/10 Good

Zhenhui

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet property next to cracker and barrel, friendly staff. Nothing to complain.
Stayed 1 night in Dec 2023
Response from Holiday Inn Titusville Florida Management on Jan 8, 2024
Thank you and we are delighted to hear that you had a wonderful stay.

8/10 Good

Bekki Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay. Good service.
We arrived to a clean room with all the amenities we needed for the night. We ordered take out from the restaurant downstairs and were happy and full. We also ate breakfast before we left, service was good. We travel with our dogs and this is a dog friendly hotel. The parking can become limited as there are a lot of large trucks and trucks with trailers (including us) parking in the lot. Hotels need to take this into consideration when along a major interstate.
Stayed 1 night in Jan 2024
Response from Holiday Inn Titusville Florida Management on Jan 8, 2024
Thank you for your feedback. Trucks must park on the hotel parking lot instead of the street as per city ordinance. Happy New Year and thank you for staying with us.

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Titusville Florida Management on Jan 8, 2024
Thank you for taking the time to provide feedback. We are happy you enjoyed your stay with us. See you next time.

8/10 Good

Sudhakar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Holiday Inn Titusville Florida Management on Jan 5, 2024
It was our pleasure having you stay with us and we thank you for your feedback about our hotel. We strive for five on every guest stay and we look forward to you staying with our hotel again soon.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was kind and helpful. Room was clean and comfortable.
Stayed 1 night in Jan 2024
Response from Holiday Inn Titusville Florida Management on Jan 8, 2024
We are always happy to hear that we have exceeded our guest's expectations. Working in hospitality allows us to share our hotel home with you. Happy New Year 2024 and see you again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a good location. Clean and comfortable,
Stayed 2 nights in Dec 2023
Response from Holiday Inn Titusville Florida Management on Jan 5, 2024
Thank you for taking the time to review our hotel. We are so happy to hear that we met and exceded your expectations. We look forward to having you stay with us again soon. Happy New Year.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Titusville Florida Management on Jan 2, 2024
Thank you for taking the time to provide feedback and we are delighted to hear that you enjoyed your stay with us. Happy New Year and we look forward to seeing you again soon.

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Holiday Inn Titusville Florida Management on Jan 2, 2024
Thank you for taking the time to provide feedback and we are delighted to hear that you enjoyed your stay with us. Happy New Year and we look forward to seeing you again soon.

10/10 Excellent

Lynette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Dec 2023
Response from Holiday Inn Titusville Florida Management on Jan 2, 2024
Thank you for taking the time to provide feedback and we are delighted to hear that you enjoyed your stay with us. Happy New Year and we look forward to seeing you again soon.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Titusville Florida Management on Jan 2, 2024
Thank you for taking a moment to share your experience at our hotel. I am sorry to hear that you didn't rate us a 5 but we do hope that you will stay with us again and give our hotel another try. Any feedback you can provide for your rating will help all travelers. Happy New Year.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable room. Close to Kennedy
Stayed 1 night in Dec 2023
Response from Holiday Inn Titusville Florida Management on Dec 27, 2023
Thank you very much for taking the time to provide feedback. We are so happy to hear that you enjoyed your stay at our full-service hotel and we look forward to you staying with us again in the future. Have a Happy New Year.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stay before cruise
Stayed one night prior to cruise out of Port Canaveral. Staff were friendly and location was great. Comfortable beds. Highly recommend.
Stayed 1 night in Dec 2023
Response from Holiday Inn Titusville Florida Management on Dec 26, 2023
We are glad to hear that you enjoyed your stay. We hope that you had a wonderful cruise. Happy Holidays to you and your family.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Titusville Florida Management on Dec 26, 2023
Thank you for taking the time to provide feedback and rate our hotel. We are happy to hear that you enjoyed the staff, the amenities, and the accommodations. We look forward to you staying with us again soon.