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Reviews of La Quinta Inn & Suites by Wyndham St. Augustine

2.5 out of 5
La Quinta Inn & Suites by Wyndham St. Augustine
250 Prime Outlet Boulevard, St. Augustine, FL

Reviews

7.4

Good

Rating 10 - Excellent. 395 out of 1063 reviews" "
Rating 8 - Good. 270 out of 1063 reviews" "
Rating 6 - Okay. 165 out of 1063 reviews" "
Rating 4 - Poor. 120 out of 1063 reviews" "
Rating 2 - Terrible. 113 out of 1063 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elena

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great over all experience. Very clean room, complimentary breakfast and very nice front desk staff.
Stayed 3 nights in May 2024

8/10 Good

Richard

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Seems remodeled,
Stayed 1 night in May 2024

10/10 Excellent

Marques

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 1 night in May 2024

2/10 Terrible

Amber

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation from 5/3/24-5/6/24  began with a very rocky start as soon as I checked in into my room. I had to ask the manager to relocate myself & my family due to being in a conjoined room where as the party in the other room exhibited inappropriate behavior, pulling on the door& very loud profanity and yelling. The manager on duty was a very nice gentleman who was very attentive to our needs and moved us immediately. We have small children traveling with us so it was a very uncomfortable situation. The room we were moved to was much quieter but the refrigerator nor the restroom sink was functioning properly. The manager was also made aware and assured me that someone would be by to fix it. Today we expected to return with these issues fixed after having that conversation the night before but unfortunately still no resolve. Due to their neglect this resulted in us losing a refrigerator full of what is now unfrozen fruit& vegetables. Before leaving for the day housekeeping was also asked if they could replenish our towels & rags and to remove the trash only to return with trash still full and the towels thrown onto the counter without any care. Instead of the young woman Acherity addressing my issues she proceeded to explain to me that I still would be charged for my stay as if I had given her the impression that we would be leaving. I found that to be very rude & insensitive and unprofessional . She seemed to lack both competence & empathy. What was intended to be a joyou
Stayed 2 nights in May 2024

6/10 Okay

Megan

The place is pretty clean, but very loud. The floors and walls must be very thin because I could hear every other guest staying near me. I couldn’t sleep at all because of all the noise. The staff was friendly though and check in was very easy!
Stayed 1 night in May 2024

10/10 Excellent

Caleb

Liked: Cleanliness
Convenient
Stayed 1 night in May 2024

10/10 Excellent

roosevelt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 2 nights in Apr 2024

4/10 Poor

Yvonne

Traveled with family
Disliked: Amenities, property conditions & facilities
Room was not clean. Couch had crumbs on it. Shower leaked., water not hot. Shower curtain was dirty. Bedspread was soiled.
Stayed 1 night in May 2024

2/10 Terrible

james

Traveled with partner
Disliked: Staff & service, amenities
Terrible, worst experience ever. Was forced to leave after complaining about loud mean obnoxious dog in room on third floor DIRECTLY, across from our room. This after I specifically requested a room with no dogs nearby , throughly explained to both employees at the desk staff upon check in. Then upon return to room , 2.5 hours a large barking dog in adjacent room. Phone in room not working , go to front desk and speak to same dude regarding dog. He explains too bad, no more rooms sold out, And then tells me to leave hotel, which I was doing anyway, he then call local police and lies Saying I had a gun and threatened him and the dog. That dude is a sick mean spirited non human assigning a stay in a room in that close proximity to a room with a loud barking aggressive service dog. Avoid this place with deranged staff.
Stayed 1 night in May 2024

8/10 Good

Joe

Traveled with partner
Smelly
Stayed 2 nights in Apr 2024

8/10 Good

Patricia

It was nice
Stayed 2 nights in Apr 2024

10/10 Excellent

John, Pittsfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll definitely stay here again!
Stayed 4 nights in Apr 2024

6/10 Okay

Gisela

Average for the price
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Apr 2024

2/10 Terrible

Jada

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room smelt bad , The bath tub needs an upgrade . The elevator is creepy . I would not stay again .
Stayed 1 night in Apr 2024

8/10 Good

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable but the springs were noisy when I turned. No water available in the breakfast area. No unsweetened cereal.
Stayed 3 nights in Apr 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Renovated hotel close to Outlet and 20 mins drive to historic St Agustine
Stayed 1 night in Apr 2024

4/10 Poor

Adela

Disliked: Cleanliness, property conditions & facilities
Rates were nice as well as location. Our room had an odor that I can only contribute to poor ventilation or filter on a/c that needed replacing. Cleanliness and some refurbishing is in order.
Stayed 2 nights in Apr 2024

2/10 Terrible

SONGKYU

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator floor was dirty the middle of bed was little off it is very inconvenient when you sleep the staff is not friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean including the pool but it isn’t heated which was fine as it is April. Beds were comfortable. Staff was courteous. Breakfast leaves a lot to be desired.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It room was nice and clean. Check in was easy. Breakfast was very good.
Stayed 1 night in Apr 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always try to stay at LaQuinta as we have a dog. This time she didn't come with us. Hotel was clean and well kept. Only down side was poor water pressure. But that's not really the hotels fault. We only stayed two days, but the cleaning crew made our beds and put out clean towels. They also furnish separate towels for the pool.
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had a one night stay but it was clean and comfortable and the hot breakfast was great to have for our on going trip
Stayed 1 night in Apr 2024

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness
While this place was suitable and fairly priced, it definitely seemed a little tired. The fitness room is a disappointment. Most machines didn’t work, and the room was disorderly. There was no shampoo or soap in our room when we arrived, but the staff provided it when asked. We used the laundry, which requires many quarters, and though we were told we could get change at the front desk, they ran out before we were able to finish drying our clothes. Overall, the place just needs a makeover and better service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Irv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly good for ghe price
Stayed 1 night in Apr 2024

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

TEMPLE

Stayed 4 nights in Apr 2024

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024

8/10 Good

Nadezhda

Stayed 1 night in Apr 2024

6/10 Okay

Pierre

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
the mattress is terrible.
Stayed 1 night in Apr 2024

8/10 Good

Larry, Viborg

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to crash
Stayed 1 night in Apr 2024

10/10 Excellent

Garth, Las Vegas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun breakfast for family. My son loved making waffles. Free shuttle service. Clean, safe, and quiet. Would have liked a heated pool, but we do live in Florida. Will book again. Reasonable price.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the handicapped shower.
Stayed 1 night in Apr 2024

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service
Hair in tub
Stayed 1 night in Apr 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and convenient
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Traveled with group
Breakfast closed too soon. Thus us a vacation and sleeping in a little is nice. 9:01 everything was torn down. Jits a vacation spot as well
Stayed 1 night in Apr 2024

10/10 Excellent

Yelena

Traveled with pets, Traveled with family
Everything was great
Stayed 1 night in Apr 2024

8/10 Good

Christy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great service (even in the middle of the night)! Bathroom had some mold & mildew underneath bath mat. Towels, rags, & linen not pre stocked appropriately.
Stayed 1 night in Mar 2024

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

JOHN, York Springs

Disliked: Cleanliness, property conditions & facilities
Old food lying on the floor of the elevator which had dirty walls. Paint is worn in the bathroom.
Stayed 2 nights in Mar 2024

10/10 Excellent

Faber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Gean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo y limpio lo recomiendo
Stayed 1 night in Mar 2024

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We need to ask about moving to another room because the first one smell not good.
Stayed 2 nights in Mar 2024

6/10 Okay

Mary Jane

Traveled with partner
The reservationist on Wednesday could not log on to get us tickets for the trolley. She did not remember her password and did not seem to care. This was the daytime woman on 3/28/24. The breakfast was not too much choice.
Stayed 2 nights in Mar 2024

2/10 Terrible

Melissa

Disliked: Staff & service, property conditions & facilities
We checked into this hotel late after traveling all day. As we were walking to our room we noticed the halls were dirty, carpet was disgusting and there was a horrible smell. Upon entering our room I went to get the extra bedding for my son to sleep on the pull out couch and there was a cockroach on the wall. The entire room was nasty and we couldn’t get out of there fast enough. Has to search for a new hotel at 1am. Would not recommend. Don’t bother trying to save a few bucks for a quick over night it’s not worth it!
Stayed 1 night in Mar 2024

10/10 Excellent

Theresa, Port Saint Lucie

Stayed 1 night in Mar 2024

6/10 Okay

Phil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud you could actually hear other footsteps very noisy noisy hallways
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Mar 2024

4/10 Poor

Mark

Traveled with family
Disliked: Amenities, property conditions & facilities
Very low water pressure. Parking unavailable on 3 nights and charged an extra nights stay or something. An extra $147.
Stayed 7 nights in Mar 2024