Leonilda, thank you for taking the time to share your feedback. We sincerely apologize for the condition of the home during your time with us. We take guest feedback seriously and we will ensure the appropriate parties are notified of your review. The balcony screen door has been replaced, the garbage disposal has been fixed, and the lockbox has been replaced with a more convenient electronic lock. The carpet, dishwasher, and hot water are currently being inspected by our local maintenance team. We will be sure to make any necessary updates as needed. We thank you for bringing these concerns to our attention as we strive to provide guests with a remarkable experience. We hope the compensation you received alleviated some of the disappointment you experienced. We would love an opportunity to host you again for a truly carefree getaway.

Thank you for staying with us, James. We are disappointed to hear about the issues affecting your stay, as we strive to provide our guests with the best vacation experiences possible. We apologize for any misunderstandings regarding the parking pass and for any negative impact this had on your visit. We have an online parking pass submission form to allow our guests to pay by credit card to avoid delays in gaining access to the property. The pass is made available at the gate upon your arrival once the pass has been paid for. The link is sent to your contact information prior to your arrival, and the information input on the form must be accurate and match the vehicle information so that you do not run the risk of being towed. We are also sorry to hear that you encountered difficulties communicating with someone from our team to resolve the parking pass issue. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We have passed along your comments regarding updates and maintenance needed to our local manager who will work with the homeowner to remedy any outstanding concerns. We hope you will allow us a second chance to better serve you in the future.