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Reviews of St. Kitts Marriott Resort & The Royal Beach Casino

4.5 out of 5
St. Kitts Marriott Resort & The Royal Beach Casino
858 Frigate Bay Road, Frigate Bay, Basseterre, St. Kitts

Reviews

8.4

Very Good

Rating 10 - Excellent. 445 out of 1005 reviews" "
Rating 8 - Good. 364 out of 1005 reviews" "
Rating 6 - Okay. 130 out of 1005 reviews" "
Rating 4 - Poor. 45 out of 1005 reviews" "
Rating 2 - Terrible. 21 out of 1005 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amos, Couva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Todd L

Stayed 7 nights in Apr 2024
Response from Janice on Apr 24, 2024
Good Morning Todd,Thanks for your feedback. Can you possible advise in more details on how your stay was , so that we can improve

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
property is just okay. The staff was amazing. We were woken up two nights in a row, one for fire alarms and one for what sounded like someone building a house. There are no less than 20 alarms going off at all times which were never turned off…all week. Food is good rooms have been updated. There is zero nightlife on the resort itself. The island is amazing. We would surely come back but probably look at another property.
Stayed 4 nights in Apr 2024
Response from Favy on Apr 17, 2024
Hi Andrew, Thank you for your stay and review of our property. We will take everything you have said into consideration and will work to do better. We hope to see you again in the future.

10/10 Excellent

Jennifer, Sicklerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time in St. Kitts. Loved this resort! Beach was very nice, close to the Caribbean beaches, close to restaurants, staff was amazing, pool was very nice, very clean resort, entertainment was great….great experience!
Stayed 5 nights in Mar 2024
Response from Janice on Apr 9, 2024
Good Morning JenniferThank you for your feedback . We will share the comments with our Team members. Hopefully you will return in the future

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival, which was after the check in time, our room was not ready. We waited over an hour after we arrived.
Stayed 7 nights in Mar 2024
Response from Janice on Apr 9, 2024
Good Day Dawn,Thank you for your feedback. We do apologize for the inconvenience you experience. Your feedback has been forwarded to the relevant department .

8/10 Good

Patrick

Traveled with partner
No night life on the property. No where to sit and relax at night by the pool or beach area.
Stayed 4 nights in Mar 2024
Response from Favy on Mar 29, 2024
Thank you for your feedback, we greatly appreciate it.

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were professional and very customer focused. The hotel was clean and very well maintained. The views from our balcony were spectacular- ocean, pool and mountain views. There were restaurants, grocery store and pharmacy available walking distance from the hotel.
Stayed 7 nights in Mar 2024
Response from Favy on Mar 29, 2024
Thank you very much for your feedback. We appreciate it.

8/10 Good

Deanna

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Favy on Mar 29, 2024
Thank you for your feedback. We greatly appreciate it.

8/10 Good

Prateek, New York

Stayed 6 nights in Mar 2024
Response from Janice on Apr 15, 2024
Good Day PrateekThank you for your feedback and we will share with the Team .Kind Regards

2/10 Terrible

Cheryl

Traveled with partner
Liked: Amenities
Disliked: Staff & service
Had to move rooms because plumbing challenges. Second room as bad a first. Door to bathroom broke, AC so loud you couldn’t sleep through it. Escalate with manager - nothing done despite saying they would make right. On last day - said we could get two breakfast for free. This was on the day of our check out. Property amenities are nice, resort is kept clean, rooms very dated and not acceptable for “suite” rooms.
Stayed 7 nights in Mar 2024
Response from Oli on Mar 18, 2024
Dear Cheryl,Thank you for your feedback.We do apologized for the inconvenience you have experience during your stay. Your feedback has been submitted to the relevant department.Once again we apologized, we do hope we will be able to host you again.Kind regards,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very nice and helpful
Stayed 4 nights in Mar 2024
Response from Favy on Mar 16, 2024
Hi John,Thank you for your feedback. It is greatly appreciated. We look forward to hosting you again in the future.

8/10 Good

Stephen William, Flower Mound

Traveled with partner
Liked: Cleanliness, staff & service
I liked the easy access to the beach and the beach gazebos, and the beach wait staff. The food was excellent at all of the restaurants. I did not like that the property was very dated; was unaware of this when booking. The worst was that no one helped us with our luggage checking in or out. We are 74 years old and had to drag/pull up our luggage 3 flights of stairs (no elevators in the villas). Other than that, we luved St Kitts. We have been to many of the islands but this was the first time for St Kitts. Very laid back and relaxing.
Stayed 4 nights in Feb 2024
Response from Janice on Mar 13, 2024
Dear Mr. WilliamsThank you for feed back , we will forward your feedback to the relevant departments

10/10 Excellent

David Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great! Food and service was top line! We had a wonderful week!
Stayed 7 nights in Feb 2024
Response from Rheoshia Williams on Mar 6, 2024
Hi David Michael, Thank you for your feedback and for staying with us. Hope to see you soon.

6/10 Okay

Manal Mohamed

Liked: Cleanliness, property conditions & facilities
The hotel was big and clean , close to a supermarket, pharmacy and couple of restaurants; easy cab access but unfortunately no night life or enough entertainment to the point that we were in our room by 8;00 pm since there was nothing to do but to sit by the bar and drinking .Also Tour guide and excursion desk was not helpful at all we had to figure out activities on our own ; I don’t think I’ll be visiting Saint Kitts again
Stayed 5 nights in Feb 2024
Response from Jan on Mar 13, 2024
Dear ManalThank you for your feedback ! I have shared your views with the relevant departments. We truly do apologize that we did no meet your expectation

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Seemed clean and the staff were very nice. I’d recommend air diverters on the AC in the room. The cold air blows directly on the bed, kinda cold. Lol
Stayed 7 nights in Feb 2024
Response from Rheoshia Williams on Feb 28, 2024
Good Day Robert thanks for staying with us. I really do appreciate your feedback.

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated and sticky. Too bad, beautiful location and most of the staff really tried to please.
Stayed 7 nights in Feb 2024
Response from Janice on Feb 18, 2024
Dear SusanThanks for your feedback,, this will be shared with the relevant departments. We continue to strive to do frequent modification to our resort.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Favy on Feb 15, 2024
Dear James,Greetings from the St Kitts Marriott Resort and the Royal beach casino. We are very happy and grateful for your review. Looking forward to hosting you again in the future.

10/10 Excellent

Linda Knowles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this because we didn’t have to leave to enjoy our vacation. There were three pools and plenty of activities. On the one rainy day, we checked out board games and enjoyed them in our room. The activities room had wonderful people…and good cookies and blueberry cake!! There was a great coffee shop and bakery with ice cream. Right across the street was a grocery store (Rams) and a nice sandwich shop. I would recommend this property to anyone looking for a great vacation!
Stayed 7 nights in Feb 2024
Response from Favy on Feb 10, 2024
Dear Linda,Thank you for your review and the great feedback. We are happy you were able to make wonderful memories vacationing with us. We look forward to your return in the future and for the recommendations to other.Once again Thank you.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Janice on Feb 13, 2024
Good Afternoon JeffreyThanks for your feedback , we will share with the staff

10/10 Excellent

Heather, Cedar

Liked: Cleanliness, staff & service, property conditions & facilities
Great value! We had a balcony over looking the pool & ocean in the distance. Beautiful beach, swimmable with beverage service and professional massage ladies under little pavilions ($90/hr), also swim up bar. The restaurants were very good, but we enjoyed taking taxi’s to near by restaurants which had AMAZING views! All the staff were friendly and helpful. Our housekeeper did an awesome job and the bedding was so comfortable. I enjoyed working out at the gym, had a fantastic facial at the spa, and there was live music in the on sight bar. We look forward to going back one day!
Stayed 7 nights in Jan 2024
Response from Favy on Feb 6, 2024
Thank you for your review and kind words. We are happy you came and had a memorable experience. We look forward to your return and hosting you.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool with swim up bar, good restaurants, fun casino. Staff was very friendly.
Stayed 8 nights in Jan 2024
Response from Janice on Jan 31, 2024
Good Morning Jennifer,Thanks for your feedback ! We will share with the staff .Looking forward to hosting you gain in the future

10/10 Excellent

Laura

Stayed 7 nights in Jan 2024
Response from Favy on Mar 22, 2024
Hi Laura,Thank you for your review, we greatly appreciate it. We look forward to hosting you once again in the future.

10/10 Excellent

Christopher, West Haven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were wonderful. The property is a bit dated, but well maintained. Enjoyed all of the additional activities offered both poolside and with local shops. Will definitely visit again.
Stayed 7 nights in Jan 2024
Response from Janice on Jan 31, 2024
Good Morning Christopher Thank your for your review, we will share the feedback with the relevant department

8/10 Good

Carlos, Mayaguez

Stayed 2 nights in Jan 2024
Response from Favy on Mar 22, 2024
Hi Carlos,Thank you for your review, we greatly appreciate it.

10/10 Excellent

GURMEET, ROSEVILLE

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is good but the counter service is bad , no smile no thank you, talk to soft hardly understand them. Employees are working like that are forced to work, no smile.
Stayed 7 nights in Jan 2024
Response from Janice on Jan 31, 2024
Good Morning Gurmeet,Thanks for your feedback . As we strive to continuosly improve our customer service, your feedback will be shared with our team

10/10 Excellent

ingrid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and facilities. Nice beach but ocean very rough surf and big rocks. Nice pools but not for lap swimming. Not much program or cavities for kids
Stayed 7 nights in Jan 2024
Response from Janice on Jan 31, 2024
Good Morning IngridThanks for your feed back . I will share with the relevant departments .

10/10 Excellent

Anderson

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great but need to train staff at front desk on customer service. Restaurant Fire was excellent service great staff.
Stayed 7 nights in Jan 2024
Response from Janice on Jan 31, 2024
Dear AndersonThanks for your feedback ! I will share with the relevant departments

6/10 Okay

Jen

Traveled with family
Liked: Staff & service
It’s just ok.
Stayed 4 nights in Jan 2024
Response from Janice on Jan 31, 2024
Dear JenThanks for your feedback !

8/10 Good

CHRISTOPHER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking was great, next to shopping and outside dining places.
Stayed 4 nights in Dec 2023
Response from Janice on Jan 31, 2024
Good Morning ChristopherThanks for your feedback Looking forward to hosting you in the future

8/10 Good

Steve, Hamden

Liked: Cleanliness, staff & service
Repeat guest. Typically lean into a short stay. Usual compliments to the hotel managers and staff during my stay - clean surroundings, courteous team members, numerous options for activities, dining, etc. That said, this was probably the least enjoyable rooming option I have ever had, particularly as it relates to the location on the property and the fact that it was hardly the most soundproof. I'm a fan of the culture, revelry during the Carnival season etc. but the disturbances (for me and other guests) were something else. Also, while the bathroom was neat (not dirty at all), the bathtub bottom/floor felt like a trampoline. Might need reinforcement or replacing. Still, I would definitely choose the hotel again.
Stayed 2 nights in Dec 2023
Response from Janice on Jan 31, 2024
Good Afternoon SteveThanks for your feedback which is valuable to us . We have made improvements moving forward in regards to the new season and also feedback on the tiles

8/10 Good

Keith, West Byfleet

Traveled with family
Service in restaurants generally slow, and forgetting ordered items. Need to pay more attention
Stayed 7 nights in Dec 2023
Response from Favy on Feb 6, 2024
Thank you Keith for your review. We appreciate your feedback and we will strive to do better next time. Looking forward to hosting you again.

10/10 Excellent

C

Relaxing break by the sea
Staying in St Kitts is very relaxing. You have to get used to people working in island time, service isn’t fast. The Marriott is a lovely property if a little dated.
Stayed 11 nights in Dec 2023
Response from Janice on Jan 31, 2024
Good DayThanks for your review , your feedback will be shared with the relevant department

10/10 Excellent

Lisa

Stayed 7 nights in Dec 2023
Response from Favy on Feb 6, 2024
Thank you Lisa for your review. Looking forward to hosting you again.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations
Very clean and staff were amazing.
Stayed 7 nights in Dec 2023
Response from Janice on Jan 7, 2024
Good Day JenniferThank you for your great feedback . We will share with the staff

8/10 Good

Mark

Stayed 5 nights in Dec 2023
Response from Favy on Feb 6, 2024
Thank you for your review. we look forward to hosting you again.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our first time in St. Kitt. Amazing!!
Stayed 5 nights in Dec 2023
Response from Janice on Jan 7, 2024
Good Morning DeniseThanks you for your awesome feedback , we will share with the staff

8/10 Good

Howard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
AC blows continuously and does not get to desired temperature (70). Bed is right under air vent so constant airflow on you to stay somewhat cool is not ideal.
Stayed 1 night in Nov 2023
Response from Janice on Nov 21, 2023
Good Morning Howard Thank you for your feedback . I will share your comments with the relevant department.

10/10 Excellent

Howard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Janice on Nov 20, 2023
Good Morning Howard Thank you for your feedback ! We will share with the staff .

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Janice on Dec 5, 2023
Dear John,Greetings from the St Kitts Marriott !Thanks you for your feed back we will share with the staff . Hopefully you will travel our island soon .

10/10 Excellent

Ismary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and peaceful
Stayed 2 nights in Nov 2023
Response from Janice on Nov 12, 2023
Dear IsmaryThank you for your feedback. We will share with the staff

8/10 Good

Bill

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend.Great place… clean place… great staff. My only concern is when it rains you have to walk into a pond of water in-order to leave and walk back in.
Stayed 5 nights in Oct 2023
Response from Janice on Nov 12, 2023
Good Morning Bill,Thank you for your feedback. and let me apologize for the inconvenience caused . We continue to work in improving our grounds and surrounding .

10/10 Excellent

Mervin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was safe and secure. The staff was helpful and friendly. The aerobic machines in the gym should be update. Otherwise it was a great stay.
Stayed 4 nights in Oct 2023
Response from Janice on Nov 12, 2023
GoodDay MervinThanks for your feedback, your feedback has been forwarded to relevant department.

10/10 Excellent

Stan, SIOUX FALLS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property good staff
Stayed 1 night in Oct 2023
Response from Janice on Nov 12, 2023
Thank you for your feedback. We will share with our wonderful staff.Looking to host you again in the future

8/10 Good

Dwayne

Stayed 1 night in Oct 2023
Response from Janice on Nov 20, 2023
Good Day DwayneThank you for your feedback ! We will surely share with the staff .

10/10 Excellent

Annette E

Traveled with family
The grounds were beautiful and well kept, very inviting.
Stayed 2 nights in Oct 2023
Response from Janice on Nov 12, 2023
Dear Annette,Thank you for your feedback

2/10 Terrible

Yasmin

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at marriott beach casino and resprt and unfortunately, my experience was far from satisfactory. From the misleading marketing to the unhelpful management and staff, my stay left me thoroughly disappointed. This stay was marked by a series of disappointments that revolved around biases, being ignored, and a staff that treated guests as if they didn't belong. It was far from the pleasant and welcoming experience one expects from a hotel. It became apparent that biases existed within the staff. Whether it was based on appearances, backgrounds, or even room categories, some guests appeared to receive preferential treatment while others were sidelined. This blatant partiality left me feeling uncomfortable and unwelcome. First and foremost, the marketing for this hotel is incredibly misleading while booking through orbitz the hotel marks itself as all inclusive. What added to my frustration was the complete lack of transparency. The hotel did not disclose important information about ongoing renovations, which resulted in noise disturbances throughout my stay. Additionally, I was not informed about certain fees and charges until checkout, which left me feeling deceived. Perhaps the most disappointing aspect of my stay was the attitude of the management and staff. When I attempted to address my concerns with them, I was met with rudeness and dismissiveness. It seemed as though they had no interest in addressing my grievances or improving my experience.
Stayed 3 nights in Oct 2023

6/10 Okay

Rona E

Traveled with family
Disliked: Property conditions & facilities
Thought that the looking at area in the hall, especially the walls and ceilings had the appearance of mold
Stayed 1 night in Oct 2023
Response from Janice on Oct 10, 2023
Good Day Rona,Thanks for your feedback. Sorry for any inconvenience during your stay with us. We will surely share your feedback with the relevant department

6/10 Okay

Melody

Liked: Staff & service
Disliked: Property conditions & facilities
Nothing out the ordinary. Marriott should really invest some money in this property and modernize it. It’s extremely old and outdated. Overall the food options were good and the staff was amazing.
Stayed 4 nights in Oct 2023
Response from Janice on Oct 10, 2023
Good Day MelodyThanks for your feedback and compliments with regards about of staff and food. We will share your comments with the relevant department regarding the property modernization

10/10 Excellent

Clarence O

Stayed 8 nights in Aug 2023
Response from Janice on Sep 14, 2023
Good day Clarence,Thank you for your feedback . We will share your feedback with the staff .Looking forward to welcoming you again in the future

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
should be a 5 star hotel
A quiet and restful weekend Breakfast was amazing The pools were clean and well taken care of.
Stayed 3 nights in Sep 2023
Response from Janice on Sep 14, 2023
Good Day ,Thank you for your feedback . I will share with our staff . Hopefully you will return in the futureThanks for choosing us for your vacation