No hot water for shower pm and am, not handicap accessible, mattress on sofa bed stained and coming apart, you had to turn halfway and reach back for the toilet paper , no adjustable thermostat. We had to go downstairs from 5 th floor for extra bedding for sofa bed and towels. They knew 5 in room only 3 sets of towels. No where except on vending machines did it say no cash accepted had to make extra trips to room bc of this