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Reviews of La Quinta Inn & Suites by Wyndham Pontoon Beach

2.5 out of 5
La Quinta Inn & Suites by Wyndham Pontoon Beach
14 Regency Park Dr, Granite City, IL

Reviews

7.6

Good

Rating 10 - Excellent. 121 out of 323 reviews" "
Rating 8 - Good. 94 out of 323 reviews" "
Rating 6 - Okay. 48 out of 323 reviews" "
Rating 4 - Poor. 30 out of 323 reviews" "
Rating 2 - Terrible. 30 out of 323 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Doug

Disliked: Cleanliness, property conditions & facilities
The bedding was musty. Room had a bad oder.. some of the furnishings had rust. Not what I would expect for $120
Stayed 1 night in Apr 2024
Response from Stan on May 3, 2024
Thank you for taking the time to write us a review. We are working hard to make sure everything is perfect for our guests but sometimes things do happen but we will make sure for your future stays that this never happens.

8/10 Good

Jenny

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean, affordable and comfortable. Perfect for a quick nights stay before traveling on!
Stayed 1 night in Apr 2024
Response from paul p. on Apr 29, 2024
Dear Jenny,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Okay

James

Liked: Cleanliness
The desk clerk charged me a fee because i did not live greater than a 50 mile radius.I was there to meet up with family the next mng to plan my wifes funeral.
Stayed 1 night in Apr 2024
Response from Paul P. on Apr 23, 2024
Dear James,Thank you for taking the time to write us a review. we really appreciate it! I would like to inform you that we do charge 50.00 to each and every guest who stays with us as an incidental deposit. Please note that you will receive that deposit back in a few days.

10/10 Excellent

Harish

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Front People , excellent Hot Break fast.
Stayed 1 night in Apr 2024
Response from Paul P. on Apr 23, 2024
Dear Harish,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Good

Mahesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Apr 2024
Response from Stan on Apr 17, 2024
Dear Mahesh,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Okay

Marianne

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it's a pet friendly property. That is why we go there. However, the room, carpets and other areas of the property were visibly dirty. The faucets, both shower and sink, were leaking and made a mess. Had to eat my breakfast cereal with a fork because they had no spoons. Both of these were brought to staff members' attention. They did not seem concerned. Slamming doors in hallways and auxiliary entryways all night. We had a party of 7 and all agreed it was a subpar stay.
Stayed 1 night in Apr 2024
Response from Paul P. on Apr 12, 2024
Hello Marianne, Thank you for taking the time to write us a review. We are working hard to make sure everything is perfect for our guests but sometimes things do happen but we will make sure for your future stays that this never happens. Thank you

2/10 Terrible

Leonard

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My three day stay was terrible. Management was rude and not very helpful. My room had crazy ants in it and when I switched to the other room it had roaches and ants. I will not be staying here unless there is new management.
Stayed 2 nights in Mar 2024
Response from Paul P. on Mar 30, 2024
Dear Leonard,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

2/10 Terrible

Leonard

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My three day stay was terrible. Management was rude and not very helpful. My room had crazy ants in it and when I switched to the other room it had roaches and ants. I will not be staying here unless there is new management.
Stayed 1 night in Mar 2024
Response from paul p. on Mar 30, 2024
Dear Leonard,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Excellent

Blake, Bennington

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and most accommodating for my disability and my service animals. The rooms are great as always. The most AMAZING AND COMFORTABLE beds at LaQuintas! A very excellent breakfast! Very pleased.
Stayed 1 night in Mar 2024
Response from paul p. on Mar 27, 2024
Dear Blake, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

10/10 Excellent

Johnnie

Stayed 3 nights in Mar 2024
Response from Paul P. on Apr 12, 2024
Dear Johnnie, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

10/10 Excellent

Arman

Stayed 1 night in Mar 2024
Response from shelly on Mar 8, 2024
Dear Arman, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Okay

Tiara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Paul P. on Mar 2, 2024
Dear Tiara,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Matt, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Okay

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was horrible, food not cooked all the way. Friendly staff and good location to St.Louis. There is very restaurants at this exit for a good meal.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Crystal,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

4/10 Poor

Shirley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We were ripped off
I had taken out the extra insurance in case an illness happened, and we had to leave early. We were still charged for Saturday even though my sister was in so much pain that we had to leave.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Shirley, Thank you for sharing your concern Please accept my apologies, Due to a Noncancelable and prepaid reservation you need to request to wherever you booked and you also check out at 1 pm it is considered the second day it has nothing to do with the hotel.Again i am sorry to leave early

6/10 Okay

Catherine

Traveled with pets, Traveled with family
Breakfast was terrible. The waffle maker couldn’t be turned on with out browning a fuse!!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Catherine,Thank you for sharing your concern Please accept my apologies, same day we had an electrical problem, with the trip breaker Constance but its fix within 30 minutes, Again I am so sorry about it

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, breakfast was good. Staff was nice. Helped promptly with our TV. Close to express way.
Stayed 3 nights in Nov 2023
Response from Paul P. on Nov 29, 2023
Dear Amanda,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

4/10 Poor

Jack

Liked: Amenities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from General Manager on Dec 13, 2023
Dear Jack,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 20, 2023
Dear John,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

2/10 Terrible

Heidy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Heidy, Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Excellent

Pete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covenient location, friendly staff, clean facility, fair price.
Stayed 1 night in Nov 2023
Response from Hotel management on Nov 14, 2023
Dear Pete,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Okay

Earl, Middletown

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It was a very average hotel. Needs some upkeep. The comforter was noticeably dirty.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 11, 2023
Dear Earl, Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Excellent

Santo

Stayed 1 night in Nov 2023
Response from Stan on Dec 9, 2023
Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Good

Michael

Business traveler
Liked: Staff & service, amenities
I liked the fact that it was directly beside the police/sheriff's office in the area we needed to stay. It made me feel safer in an area I knew very little about.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 9, 2023
Dear Michael, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
It got the job done.
Staff was really nice and welcoming. The bath tub was not the cleanest, there was hair in it from the last visitor i am assuming. The only other complaint i have, is not the business' fault but it smelled like someone was smoking Marijuana in the hallway. I had small kids and this hotel is supposed to be smoke free.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 7, 2023
Dear Guest, Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. After receiving your complaint in review I called Orkin people and sent them same room to find out but didn't find any bugs in this room today, We hope to see you again in the future!

4/10 Poor

Christy

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Booked this room based on reviews of cleanliness, but they must have been speaking of another hotel. The dresser and side tables had dried up stuff on them, the blankets on one bed had a big, brown stain, towels were stained and the restroom was moldy with rust all over the drains and the tub. I don’t think the room had been used in a while because when we started using the bathroom sink, a sewage smell started coming out of the drain. The smell did resolve on its own and I just wiped everything down myself. The bed was very uncomfortable and was collapsing in one side, making it hard to sleep. I had to fold my pillow in half it was so flat. While all of this was frustrating, it did not compare to the attitude I received when asking for an extra pillow from the front desk for the 2nd night of our stay. I was asked to clarify my request, was told I already had 3 on the bed and that they don’t have extra pillows. I informed her I knew what I had, but the pillows were horrible. She came back and informed me she could only find one. I would not recommend staying, go to any of the other 4 hotels on the same road.
Response from General Manager on Nov 2, 2023
Dear Christy, Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

8/10 Good

Mary

Stayed 1 night in Oct 2023
Response from Stan GM on Nov 21, 2023
Dear Mary, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Stephanie,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Okay

Tamara

Liked: Staff & service, amenities
The staff I encountered were friendly and very helpful. However, there were dirty towels in the restroom, the remote to the tv did not work and i soptted a bedbug on one of the beds in the room.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Tamara,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. After receiving your complaint in review I called Orkin people and sent them same room to find out but didn't find any bugs in this room today, We hope to see you again in the future!

2/10 Terrible

Allison

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didnt say that they dont except cash app at all even if you book through expedia at all ..and the front desk person was hell rude when i was trying to explain that they should put that on thier website cause the other hotels that are the same took our cash app in Utah and California with no problems at all but when i tryed to do it there they simply turned us down and told us that we has to call you guys to get our money back since we couldnt stay there..so yeah i wouldn't want to stay here at all if they was like that ..
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Allison,Thank you for taking the time to write us a kind review. For our Policy and security purposes, we do not accept Cash app payments We require bank credit, debit card, Or cash for the Incidental or security deposit And if you decline for deposit You can read our policy on ExpediaAlso, I did ask my front person and you also had a pet so we do require a pet fee that is non-refundable that you don't want to pay so We have refused your business.

10/10 Excellent

Kassedie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff clean hotel and very quiet. We we also felt very safe being right across from police station as well!
Stayed 1 night in Oct 2023
Response from paul p. on Oct 19, 2023
Dear Kassedie,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

2/10 Terrible

Isabel

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 1, 2023
Dear Isabel,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd La Quntia weve stayed in and this was by far the nicest. Beds were comfy. Quiet. Pool was feeezing but there. Breakfest was good!
Stayed 1 night in Sep 2023
Response from paul p. on Oct 1, 2023
DearVictoria,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Okay

Flora

Traveled with family
Liked: Cleanliness
The pros : Convenient bed & pillows. Clean Price is good. The Cons: Noisy. Loud banging of doors in the morning. No Ice in the ice maker at our floor. The operator needs to improve her service. Breakfast offered till 9am only. They should extend it to 10am as most hotels.
Stayed 1 night in Sep 2023
Response from Paul P. on Sep 28, 2023
Dear Flora,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from paul p. on Sep 28, 2023
Dear karen,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from paul p. on Sep 28, 2023
Dear jose,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

10/10 Excellent

PJ

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice. The property is next to the police so it felt really safe. There was lots of space to walk the dog.
Stayed 1 night in Sep 2023
Response from paul p. on Sep 28, 2023
Dear PJ,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Good

Yuriy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quietly.
Stayed 1 night in Sep 2023
Response from Stan on Sep 18, 2023
Dear Yuriy,Thank you for taking the time to write us a review. we really appreciated it! Hope to see you the next time you're in town!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean room. Comfortable bed and easy access to and from hotel.
Stayed 1 night in Sep 2023
Response from Stan on Sep 10, 2023
Dear Mary,Thank you for taking the time to write us a review. we really appreciated it! Hope to see you the next time you're in town!

10/10 Excellent

Blanca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service!
Stayed 2 nights in Sep 2023
Response from Manager on Sep 8, 2023
Dear Blanca,Thanks for sharing your words, Our team endeavors to provide friendly and attentive service at all times. Glad you had a great stay at the La Quinta Inn & Suites Pontoon Beach. Hope to see you again soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was really nice
Stayed 1 night in Aug 2023
Response from Shelly on Aug 28, 2023
Dear David,Thanks for sharing your words, Our team endeavors to provide friendly and attentive service at all times. Glad you had a great stay at the La Quinta Inn & Suites Pontoon Beach. Hope to see you again soon!

10/10 Excellent

Jason, Belmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, nice staff
Stayed 2 nights in Aug 2023
Response from Stan on Aug 27, 2023
Dear Jason,Thanks for sharing your words, Our team endeavors to provide friendly and attentive service at all times. Glad you had a great stay at the La Quinta Inn & Suites Pontoon Beach. Hope to see you again soon!

6/10 Okay

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities
Like: Comfortable bed, clean, quiet Dislike: low water pressure in shower, hot day/evening room ventilation/air conditioning struggled, bathroom ventilation did not work
Stayed 2 nights in Aug 2023
Response from Stan on Aug 27, 2023
Dear Tim,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

6/10 Okay

Tamisha

Traveled with family and small children, Business traveler
Liked: Staff & service
Good customer service
Stayed 1 night in Aug 2023
Response from paul p. on Aug 21, 2023
Dear Tamisha,Thank you for taking the time to write us a kind review. I am so sorry about Cricket This year Rainfall every day so very hard to track cricket But I understand your frustration again So sorry we do not reach your expectation. We hope to see you again in the future!

6/10 Okay

Adriana

Stayed 1 night in Aug 2023
Response from Hotel Managment on Sep 7, 2023
Dear Adriana,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

6/10 Okay

Luke

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff is very friendly but there are very loud crickets in the hallway or in the vents. It was kind of crazy.
Stayed 1 night in Aug 2023
Response from Stan on Aug 14, 2023
Dear Luke,Thank you for taking the time to write us a kind review. I am so sorry about Cricket This year Rainfall every day so very hard to track cricket But I understand your frustration again So sorry we do not reach your expectation. We hope to see you again in the future!

2/10 Terrible

Jean Baptiste

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Stan on Aug 10, 2023
Dear Jean,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectation. We hope to see you again in the future!

6/10 Okay

Ellen

Traveled with family
Disliked: Property conditions & facilities
Not happy
Check in was fine, staff was friendly. Our room “appeared” clean. A severe storm came through and knocked out power. After the room became warm, it smelled really bad. Also noted the carpet was nasty, very sticky. The chair at the desk was broken. I was not offered any compensation for not having electricity, which could have been avoided if there were emergency generators. We were unable to take showers and be presentable for a function we were attending. Also, the housekeeping staff helped their selves to gourmet cookies my daughter bought, while we were in the process of taking belongings to the car at checkout time.
Stayed 1 night in Jul 2023
Response from Kay P on Aug 1, 2023
Dear Ellen,We would like to apologize for the inconvenience you faced during your recent stay with us. This is definitely not the experience we want our guests to have. We apologize for the power outage but we couldn't do anything about it. It's a natural disaster. We will investigate this matter thoroughly and take necessary actions to ensure that this does not happen again in the future about the housekeeping staff. We are sorry for the uncleanliness of your room and the unpleasant odor you encountered. This is not the standard we strive to maintain. Please be assured that we have strict cleanliness protocols in place and we will address this issue with our housekeeping team.We are also sorry for the behavior of our employee. We do not tolerate such disobedience from our staff and we will ensure that appropriate actions are taken to address this. Our team should always be professional and provide assistance with a courteous attitude.Your feedback is valuable to us and will help us improve our services.We apologize once again for the inconvenience. We hope to have the opportunity to provide you with a more pleasant and comfortable stay in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kajol P on Aug 1, 2023
Dear Guest,Thanks for sharing your words, Our team endeavors to provide friendly and attentive service at all times. Glad you had a great stay at the La Quinta Inn & Suites Pontoon Beach. Hope to see you again soon!

8/10 Good

Maurice

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Kay on Jul 31, 2023
Thank you for taking the time to write us a review. we really appreciated it! Hope to see you the next time you're in town!