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Reviews of Motel 6 Maryland Heights, MO

2 out of 5
Motel 6 Maryland Heights, MO
12330 Dorsett Rd, Maryland Heights, MO

Reviews

6.0
Rating 10 - Excellent. 187 out of 1004 reviews" "
Rating 8 - Good. 212 out of 1004 reviews" "
Rating 6 - Okay. 186 out of 1004 reviews" "
Rating 4 - Poor. 168 out of 1004 reviews" "
Rating 2 - Terrible. 251 out of 1004 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Wiktoria

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property didn’t feel like a safe place, the bathroom was in poor condition. A lot of noise and screaming from outside of the room. We stayed only for two nights and it was cheap, but next time I’d consider booking something more safe.
Stayed 2 nights in May 2024

6/10 Okay

Paul

Business traveler, Traveled with pets
It was average for the price of the room.
Stayed 1 night in Apr 2024

2/10 Terrible

Mike

I made a reservation for 5/3 in error when it should have been 4/19. I stayed there on 4/19 and they promised to cancel the 5/3 date but still charged my card. They keep hanging up on me when I call to get it resolved.
Stayed 1 night in May 2024

10/10 Excellent

Lindsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Love the staff and the privacy they give you as long as you are a loyal customer they are loyal to you 👍😊
Stayed 2 nights in May 2024

6/10 Okay

Martin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Definitely a get what you pay for place.
Stayed 1 night in May 2024

6/10 Okay

Dalton, Overland

Traveled with pets, Traveled with family
Disliked: Amenities
Decent nice employment
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Dalton,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Dalton, Overland

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Construction was going on inside and out and parking lot leaving is terrible
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi DaltonThank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

4/10 Poor

Cam

Disliked: Staff & service, property conditions & facilities
I was woken up at 8 o’clock in the morning after checking in at 11 PM due to construction
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Cam,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Tikina, Douglasville

Stayed 3 nights in Apr 2024
Response from Brand Experience Team on May 3, 2024
Hi Tikina, Thank you for the 5-star rating!Natalie #Team6

2/10 Terrible

Paris

The electricity went out and my booking wouldnt go through. On their end. They told me to rebook it and theyd refund me. Neither of these things worked.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Paris,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

6/10 Okay

Viktor

Stayed 1 night in Apr 2024

10/10 Excellent

John, St. Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained! The staff is very friendly and understanding
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi John,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Belinda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked inside the property and was immediately hit with the smell of marijuana. The motel room door barely was closed and someone could have easily got in my room. My room window was open . The room was not warm at all and I froze all night. People walking up and down the halls, the doors were opening and slamming shut. The bathtub was dirty and had a used straw in the tub. The walls were dirty and the floor was too. The linen had black stains on them and so did the towels and washcloths. The lighting inside the room was terrible. Has no place to sit except for the bed and a desk chair that was filthy nasty and dirty. I will not be returning .
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Gregory, Leawood

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The property is an old Baymont that is very run down. People staffing the property are minimal and do not speak english well. No breakfast, Old furniture, Rooms very basic and run down. You hear I-270 all night thru the windows. Smells loke Pot outside.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 19, 2024
Hi Gregory, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Poor

hasael aaron

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs a lot of repairs and cleanliness. My sheets had holes cut out with scissors cant help but think they cut out stains and kept the sheets, i killed a few roaches in my rooms. Amd a bit more other things..
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Mar 5, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Von

Stayed 1 night in Feb 2024

10/10 Excellent

Travale

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Travale,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Charles,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

David

Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi David,We are glad you had a great experience and appreciate your feedback! Lilith#Team6

8/10 Good

Bill

Liked: Cleanliness, staff & service, room comfort
The room across from me was having work done to it and there was material outside the door on the floor. At 1am people was in the walkway talking loudly for quite awhile and the desk was just up the hallway. Would have been nice if they had said something about the noise.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Bill, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

6/10 Okay

David

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Lily

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room we stayed was quite spacious and the bed was quite comfortable. There were even 3 chairs. The clerk told us there would be a fridge and microwave in the room but we found only a fridge. Since we were staying only one night, we didn't bother to tell the clerk. The property is being renovated, according to the front desk. So we expected the messes in the hallway but didn't mind at all.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 23, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Charles

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay. Needed a room for a quick overnight stay. They were very accommodating and Ellie was very nice.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Patricia

Traveled with family
Disliked: Room comfort
The hotel was basic. There was no refrigerator or microwave in the room no coffee in the room the blankets were like tissue paper. It was not even a blanket it was like I don’t know what it was the bedroom uncomfortable the hotel, for the most part was OK. It was just a basic hotel for $87. It’s not worth it.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Patricia, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
Apparent homeless druggies loitering in parking area, a crime which apparently victimized an elderly woman took place requiring three police cars to respond and police to patrol a first-floor hallway. Water leaked from the ceiling into my bathroom every time they flushed or showered upstairs. No clock in room.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed because it was cheap, only...
Motel is older! Not to say it was not clean.... but the overall vibe was not a good presentation... broke fixtures, really bad remodeling attempts, etc.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi JamesThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Wendy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This was a horrible stay. The room smelt bad, paint peeling off the wall in spots, people out front looked homeless. People backed into the parking spot in front of our window and would let their truck idle and exhaust came thru our ac vents and would run the truck all hours of the night after my husband complained and ask nicely to stop. Will never stay there again and would not recommend to anyone.
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Wendy,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

8/10 Good

Annitta

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was just a place to lay your head
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 17, 2023
Thank you for positively rating your stay!!Nancy Y.#Team6

4/10 Poor

Terence

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelled really bad. Very outdated. I wasn’t expecting much but they allow animals and you can definitely smell it.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 29, 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

8/10 Good

Mondreyon

Business traveler
Liked: Staff & service
This hotel is right off of 270, and its 10 minutes to the airport. Has an amazing Indian Restaurant on the premises and the staff is very friendly
Stayed 3 nights in Sep 2023
Response from Nancy Y. on Sep 26, 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Mondreyon

Business traveler
Liked: Cleanliness
I normally love staying here. However this time i wasnt pleased. There was roaches in my room, it was very nosy after 9pm and i didnt recieve housekeeping not once
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Mondreyon,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

2/10 Terrible

Shawnna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekly rate hotel.
Smells like cat pee. Stains everywhere. Paper tissue all over room floor. Called management with no room change or even a housekeeper to fix the nasty room. Called the front desk and zero cares were given.
Stayed 1 night in Sep 2023

2/10 Terrible

Alisha

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was so dirty. The sink was cracked and the shower was broken with mold in the caulk. The walls where dirty
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 12, 2023
Hi Alisha,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

DeAngelo

Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dog poop
There was literally dog poop in the hall way and stairway several times!
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on Aug 29, 2023
Hi Traveler,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 Excellent

Mondreyon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There an Indian restaurant on the property and the food is amazing. This hotel is close to just about everyone
Stayed 2 nights in Aug 2023

2/10 Terrible

Gary

Stayed 1 night in Aug 2023

6/10 Okay

Brenda

Stayed 6 nights in Aug 2023

6/10 Okay

Lawrence

Business traveler
water is too thin and not getting warm quickly enough.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 21, 2023
Hi Lawrence,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Concert trip
Woman at the desk for check in was rude. Ice machine had zero ice. None of the vending machines worked. Light bulbs were either out or very dim. Lots of dogs barking could be heard in the hallways. But the bed was comfortable and the shower seemed clean
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 21, 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Cory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Vincent

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have said my peace several times
Stayed 3 nights in Jul 2023
Response from Nancy Y. on Aug 16, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Terrence

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Ramesh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the worst experience, went for family trip and the motel was total disappointment
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 16, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Rita

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Electrical outlet and vanity light not working correctly. People hanging around who seemed not to be guests. Police were there when I returned from dinner. Room 135. Also, light bulb out in bedside lamp.
Response from Nancy Y. on Aug 16, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Kendyl

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth it. Don’t do it. Blood stains on the walls, bugs in the bathroom, and stains on the pillows and sheets. Disgusting.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 16, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6