Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Americas Best Value Inn Stockbridge

2 out of 5
Americas Best Value Inn Stockbridge
110 Hwy 138, Stockbridge, GA

Reviews

4.6
Rating 10 - Excellent. 31 out of 213 reviews" "
Rating 8 - Good. 23 out of 213 reviews" "
Rating 6 - Okay. 22 out of 213 reviews" "
Rating 4 - Poor. 37 out of 213 reviews" "
Rating 2 - Terrible. 100 out of 213 reviews" "

4.6/10

Cleanliness

5.2/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

ketha darling and cedric

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Owner is very rude
Stayed 1 night in May 2024

10/10 Excellent

Frazier

Liked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Tashieka

Disliked: Cleanliness, amenities
Never again
Stayed 2 nights in May 2024
Response from Guest Relations on May 22, 2024
Dear Tashieka,Thank you for staying with us and for taking the time to provide your feedback. We regret to hear that your recent visit did not meet expectations. Your input is important to us and we'd be grateful for an opportunity to welcome you back in the future and change your perceptions.

2/10 Terrible

ketha darling and cedric

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have visited this place on numerous occasions, but the last two visit had cereal in the drawer, and on last night the room was infested with roaches. other than my last two visits, I have no complaints.
Stayed 1 night in May 2024
Response from Guest Relations on May 16, 2024
Dear Ketha and Cedric,While it's always a pleasure to welcome you back, we are disappointed that your last two visits didn't meet our normal high standards. As you noted, what you described is not a typical experience on our property, and we were quite surprised to read your remarks. A professional pest management company routinely services our property to ensure that these are not concerns our guests have. That said, we have notified them and our housekeeping team of your remarks so that they can ensure everything is as it should be. We look forward to welcoming you back and impressing you with the amazing experience you've come to expect and enjoy when staying with us.

2/10 Terrible

Usamah

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from FRONT DESK on May 21, 2024
HE PUT LADY THAT SHE WAS USING BAD WORDS TO FRONT DESK,AND SHE IS DO NOT RENT IN LIST.

2/10 Terrible

Vitaliano

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Has an odor to the room when I arrived and entered the floors were very sticky and there was three puddles of water in the room my last day staying here I seen bugs coming out of the headboard and entering I had another night left but did not stay that night. Very noisy would not return ever.
Stayed 6 nights in Apr 2024
Response from peter on Apr 28, 2024
dear: guest stay in room 6 day no one compline after check out guest compline we check in no any issued in room,

8/10 Good

Frazier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy rooms was clean very professional staff
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Frazier,Thank you so much for taking the time to review your stay. We're so happy you enjoyed our clean rooms and the warm hospitality from our team, and we'll be sure to pass on your compliments. We hope you will stay with us again soon!

8/10 Good

Frazier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 4 nights in Mar 2024
Response from Guest Relations on Apr 3, 2024
Dear Frazier,Thank you for choosing Americas Best Value Inn Stockbridge and for providing your review. We are delighted to hear that the cleanliness of our rooms met your expectations. Your feedback is sincerely appreciated and we hope to welcome you back soon!

2/10 Terrible

Ty

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bad experience
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Ty,Thank you for sharing your feedback. We are concerned to hear that your experience did not meet your expectations. Our team is committed to improving and hopes to have the opportunity to provide you with a better experience in the future; just let us know how we can.

2/10 Terrible

Lolita

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: location close to eating places. I am allergic to cigarette smoke and the room smelled like smoke. I asked for another non smoking room and that room was worst. It smelled like heavy cigarette smoke. Notified front desk and the man unkindly told me to go get my money back. I was very tired and had no desire for conflict so I ask for the first room back that had less of the smell. He told me okay but no more ...The room was dirty, had ash tray with buds in it, no clock, cigarette burns in spread, microwave filthy, shampoo dispenser empty very rusty towel racks. I had to take allergy medication to survive the few hours' sleep before leaving. No plans to ever return
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 26, 2024
Dear Lolita,While we thank you for being our guest, we are disappointed to see that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure our accommodations are in top-notch condition and that we are providing the amazing service we are known for. We sincerely apologize for your unsatisfactory experience and hope you'll allow us a second chance to change your perceptions of our hotel.

6/10 Okay

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from peter on Mar 27, 2024
thankyou

10/10 Excellent

Frazier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to local restaurants and businesses
Stayed 2 nights in Mar 2024
Response from peter on Mar 19, 2024
thank you

6/10 Okay

Ronald

Traveled with partner
Power flickered on and off a few times during the rain storm, messaged the staff to extend stay,never received a response back,so we left at normal check out. The bathroom could use some repairs, tub had a hole in the side/bottom, could also use a new microwave was dirty old looking and rusted,was afraid to warm my food in it so I ate my meal cold.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 19, 2024
Dear Ronald,While we thank you for being our guest and sharing your feedback, we are sorry to hear about the concerns you encountered. Please know we pride ourselves on our top-notch service and accommodations and apologize this wasn't your experience. Your comments will be shared with the team to ensure we are always offering our best. We hope to have another opportunity to welcome you back and impress you further.

2/10 Terrible

Tylee

Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a place to stay with polite people service and cleanness.. The room was very clean and we had a pleasant experience with the clerk that checked us in. Would recommend if your looking for a cheap place To stay. This is definitely the place..
Stayed 1 night in Feb 2024
Response from peter on Feb 28, 2024
thank you

2/10 Terrible

Takira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT BOOK HERE!
Room was disgusting, they gave us dirty towels, a room with roaches and now shower head this place should be shutdown.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Takira,We appreciate you sharing your thoughts regarding your recent experience at our property. It saddens us to hear we were unable to meet your expectations and that you were disappointed with your stay. Please accept our apologies if your room had not been cleaned and prepared to our usual high standards and for any pests you encountered; while we do treat our accommodations on a regular basis, we will address your concerns with our provider to ensure this is resolved. Your feedback is essential and allows us the opportunity to continually monitor guest satisfaction and where we need to be doing better. Thank you for your valuable input.

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel had bullet holes in window and walls. Blood stain on shower curtain and when requested a different room we were told unable to move. This place needs to be shut down!!! Let’s not forget the constant police presence….
Stayed 3 nights in Feb 2024
Response from Guest Relations on Feb 9, 2024
Dear Mary,We appreciate your feedback. It is shocking to read your comments for they do not align with the high standards of service that our team strives to provide for our guests. We apologize for not being able to meet your expectations and will share your feedback with our team for improvement. Please know that we are committed to the safety of our guests and we will do everything we can to ensure it.

6/10 Okay

P'Lar

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from peter on Feb 28, 2024
thank you

4/10 Poor

Theotis

Business traveler
Disliked: Cleanliness, staff & service
Customer service was trash. Tried to swap rooms due to noisy neighbors and the guy at the front desk didn’t attempt to accommodate me. Shower was poorly clean, just STAY AWAY
Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 2, 2024
Dear Theotis,We apologize for your experience with us. This is unusual for us, so your feedback will be shared with our team immediately to see where we may have fallen short. Sometimes, our accommodations are at capacity due to availability. We recommend that you call us beforehand and seek the correct options. Please visit us again so we can show you a better quality experience.

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Courtney

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Peter

Traveled with family and small children
Disliked: Amenities
Like that it’s next door to a Krispy Kreme. Everything else is disgusting. Toilet, shower, sink, the walls, bedding. Avoid this motel at all cost. Sleep in your vehicle. The added touch was when we left, there was poop in the elevator.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Peter,Thank you for your honest review. We sincerely regret to learn of your disappointment with your experience. Cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. We appreciate you bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from peter on Feb 28, 2024
thank you

10/10 Excellent

Sherrold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is well kept for a reasonable price.
Response from peter on Dec 25, 2023
thank you

4/10 Poor

Lindsey

Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Nikiaha

Stayed 1 night in Dec 2023

8/10 Good

Deana

Liked: Cleanliness, staff & service, property conditions & facilities
Good Stay
Stayed 2 nights in Dec 2023
Response from Guest Relations on Dec 19, 2023
Dear Deana,Thank you for your review. We're pleased you had a good stay at Americas Best Value Inn Stockbridge. We strive to provide our guests with a comfortable and enjoyable experience, and we look forward to welcoming you back for another pleasant visit.

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keeping my family safe! First priority!
We canceled because it’s was not a safe environment my daughter refuse to get out of the car! The only good thing I can say is they didn’t charge my card after being on the phone with one of your representatives, calling to get the reservation canceled they did grateful for that!
Stayed 2 nights in Dec 2023
Response from Guest Relations on Dec 19, 2023
Dear Eric,The safety and comfort of our valued guests are our top priority, and we regret that you felt differently on this occasion, which prevented you from staying with us. Rest assured, your feedback will be shared with the respective teams as we constantly work hard to make the appropriate changes and improvements. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

6/10 Okay

Steven

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what ya pay for
Decent motel for what it is. Staff seemed friendly and the room smelled/looked clean. No complaints
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Chris,Thank you for your feedback on your stay at Americas Best Value Inn Stockbridge! It was great to hear that you received fantastic service and that our team cleaned your room well for you. On your next trip to Stockbridge, we are looking forward to you staying with us again!

2/10 Terrible

Zachary

Disliked: Amenities
I don’t understand how they can’t work with they’re VIP guest and allow the people that keeps up with illegal activities continue to stay and do what they do!! And they wonder why their ratings are so low!!
Stayed 1 night in Nov 2023
Response from General Manager on Dec 8, 2023
Dear Zachary,We appreciate your feedback, and we apologize for any concerns about the behavior of other guests. Illegal activity is not tolerated at the property, and our staff is committed to enforcing all of our policies to ensure a secure environment. Please reach out to us at your earliest convenience so that we can gather more information regarding your experience and these concerns.

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, amenities
Horrible
Stayed 1 night in Nov 2023
Response from General Manager on Dec 8, 2023
Dear Joshua,We are disappointed to hear that your experience did not meet your expectations. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future; just let us know how we can.

8/10 Good

Lindsey

Liked: Amenities
Everything is cc Lea
Stayed 1 night in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Lindsey, Thank you for your review. We're thrilled you had an enjoyable experience! It was a pleasure having you here, and we hope to welcome you back the next time you are in the area.

2/10 Terrible

Cabree

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff kept looking at the cameras antagonizing me and my boyfriend and they kept making excuses for us to pay more , worst hotel I've ever been to , felt like I was on probation
Response from General Manager on Nov 30, 2023
Dear Cabree,It is our mission to provide guests with a stellar experience. To hear that you did not feel comfortable is disappointing. You can be certain that these matters will be addressed. Please accept our apologies. We strive to create an atmosphere where everyone feels welcomed, and your feedback will certainly help us accomplish this. We would be very grateful for the opportunity to change your perceptions in the future.

2/10 Terrible

Alice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was super dirty. The walls, floors, and celling had stains on them. There were holes in the wall and the electrical sockets were exposed. No hot water in the sink and bugs were in the room. The only kept up area was the lobby.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Alice,Thank you for sharing your concerns. We deeply apologize for any issues with your room and hope you notified the front desk team so we could make things right while you were here. Our team is more than happy to address any issues when they are brought to our attention. Meanwhile, we will share your comments with our housekeeping and maintenance teams so improvements can be made. Thank you for the feedback, and we wish you safe travels.

2/10 Terrible

Jonathan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator smelled like piss The staff refused to give me clean towels upon my check out I witness a lot of Prostitution
Stayed 2 nights in Nov 2023
Response from Guest Relations on Nov 12, 2023
Dear Jonathan,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. Your comments are important to us, and we'll use them as we continuously work to improve our facility and service. Please know that we take the safety and security of our guests seriously, and our staff immediately examines any claims of illegal activity to ensure appropriate action. Kind regards.

4/10 Poor

Ato

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Clean up on aisle 3
My room was dirty. There were hairs in the tub. The pillowcase had a shoe print on it and the bathroom floor had the same shoe print on the floor. The floor was also dirty. For whatever reason there is no storage for clothes. No dresser or closet
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Dear Ato, We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is valuable, and we'll take immediate corrective action to ensure our guests enjoy a clean and comfortable room. We're committed to making improvements to enhance your experience. Thank you for bringing this to our attention, and we appreciate your understanding.

10/10 Excellent

Precious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Clarence, Pinellas Park

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole floor are so dirty! When I get out of shower, and walked on the floor, my barefoot are black! When I put the white towel on floor to use for walking, it literally became black foot print on the towel. Never will return …
Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 1, 2023
Dear Clarence,All comments are welcome, and we value your input. We are very sorry to hear about your concerns regarding the cleanliness of the room that you were in. This is certainly not what we strive for, and we will notify our housekeeping team promptly. Thank you.

2/10 Terrible

Shane

Stayed 1 night in Oct 2023

4/10 Poor

Sandra

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Janecia

Disliked: Cleanliness, staff & service, property conditions & facilities
THE MANAGER CAME IN MY ROOM WHILE I WAS GETTING OUT OF THE SHOWER!! I AM BEYOND UPSET!!
Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 13, 2023
Dear Janecia,The allegations that you have made are not ones we take lightly. Our management team consistently upholds the highest standards and are all expected to follow our policies for the safety and security of our guests. Should you wish to speak with us about a stay on our property, we invite you to reach out offline.

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first came it was nobody to give us a key we waited 30 minutes for someone to come it was drugs heads on the stairs the matters was very hard to sleep on the room did not look like on the website it’s was not a nice stay it’s in a bad area
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 1, 2023
Dear Patricia,We're sorry to hear that you didn't have a good experience with us during your visit. We will be sure to discuss your comments regarding the service and accommodations received internally so that we can improve for the future. Please come back and give us another chance soon.

4/10 Poor

James

Business traveler
Disliked: Amenities, property conditions & facilities
Noisy, dirty, and unsafe feeling.
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 28, 2023
Dear James,Thank you for taking the time to share your feedback, and we are disappointed to learn your recent stay at our hotel did not meet your expectations. We treat cleanliness as one of our highest priorities, and we sincerely apologize for any inconvenience you endured regarding your room accommodations. We encourage our guests to inform the front desk of any issues so we may have the opportunity to find a solution. Furthermore, we definitely acknowledge your concern for safety, and we do every possible bit from our side by working closely with local law enforcement, and we assure you our property is safe. We hope we can make this up to you in the future.

10/10 Excellent

James

Stayed 1 night in Jul 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service
The staff was very nice the lady. The guy is very rude at times. I like the hotel overall. The rooms are big in space.
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 19, 2023
Dear Diana,Thanks for reviewing your stay at Americas Best Value Inn Stockbridge. We're pleased you liked our spacious accommodations, and we trust you had a comfortable night's sleep. Rest assured, we'll remind our team of the importance of friendly service. Your feedback is appreciated, and we look forward to your next visit.

4/10 Poor

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
It was alright just a strong pinesol smell
Stayed 1 night in May 2023
Response from Guest Relations on May 30, 2023
Dear Shayla,We always appreciate feedback from our guests, and we're glad aspects of your stay were pleasant. However, we apologize for any concerns about odor, and we'll keep your comments in mind. Should you be in the area again, we hope you'll consider coming back to see us.

6/10 Okay

Rapheal

Liked: Property conditions & facilities
Disliked: Cleanliness
The room wasn’t properly cleaned nor the bathroom area . Housekeeping was nice
Stayed 3 nights in Apr 2023
Response from Guest Relations on Apr 26, 2023
Dear Rapheal,Thank you for taking the time to give us feedback on your visit. It is always our goal to have guests enjoy a perfect experience at our hotel. That being said, it appears not everything was up to our normal high standards. We will be looking into the cleaning issues immediately and hope to have the opportunity to have you stay with us again so you may experience the stay you expect and deserve.

2/10 Terrible

Destiny

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty the bed , restroom and it was so unsafe
Stayed 1 night in Apr 2023
Response from Guest Relations on Apr 25, 2023
Dear Destiny,Providing clean and safe accommodations is of the utmost importance, so we're disappointed to hear your feedback. We apologize for any lapse in cleanliness, and we'll discuss your comments with our team. Thanks for your time, and we wish you all the best.

2/10 Terrible

Nneoma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to check out a day early because I wasn’t safe as a guy flashed a gun at us at the elevator. My room was never cleaned, the refrigerator was moldy as well as the microwave. The towels were dirty and filthy. Not sure I will ever book this again
Stayed 3 nights in Apr 2023
Response from Guest Relations on Apr 25, 2023
Dear Nneoma,We appreciate you sharing your concerns regarding your recent stay. We're very sorry to learn of the unfortunate incident that happened on the elevator and for the obvious discomfort this caused; we encourage our guests to immediately report any such activity to our front desk team, or a member of management, so we can ensure this is investigated. The safety and comfort of our guests are always our number one priority and we do not tolerate any such threatening behavior on our property. Please also accept our apologies if your room had not been prepared to our usual high standards; we will address this with our housekeeping team and work together to ensure this is resolved. Thank you for taking the time to share your valuable feedback.