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Reviews of Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

5 out of 5
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 223 reviews" "
Rating 8 - Good. 83 out of 223 reviews" "
Rating 6 - Okay. 13 out of 223 reviews" "
Rating 4 - Poor. 7 out of 223 reviews" "
Rating 2 - Terrible. 1 out of 223 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

CHAN FAI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 2 nights in Mar 2024
Response from Gerald on Mar 24, 2024
Dear Chan,Thank you for choosing to stay with us and taking the time to write a review during your stay with us. We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Gerald WidjojoAsst. Front Office Manager

10/10 Excellent

August

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel in Surabaya
Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023

8/10 Good

Yoshiaki

Stayed 3 nights in Aug 2023

10/10 Excellent

Joni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel and excellence service but wish the pool was heated.
Stayed 3 nights in Jun 2023

8/10 Good

Stephen Chia

Stayed 3 nights in Jun 2023

8/10 Good

adi

Liked: Property conditions & facilities
Stayed 7 nights in Jun 2023

8/10 Good

Leonard, Ketchikan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023
Response from Rina on Feb 20, 2023
Dear Leonard,Thank you for choosing to stay with us and taking the time to write a review during your stay with us and Your review will follow up immediately. We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit.We look forward to your return visit.Stay safe and stay healthy,Rina AnggrainiGuest Experience Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022
Response from SC on Oct 13, 2022
Dear Valued Guest, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to write this positive review. We are glad that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm Regards, Team Management

8/10 Good

Stephen Chia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfort stay
Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022
Response from SC on Oct 13, 2022
Dear Stephen Chia,Thank you for your staying at Hotel Ciputra World Surabaya and taking your time to write this review. We are glad that you enjoyed our breakfast, but we do apologize for experience that did not meet your expectations. We will improve our service quality. We look forward to welcoming you back soon.Warm Regards, Team Management

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit stay
The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022
Response from SC on Oct 13, 2022
Dear Michael, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to write this review. We do apologize for your inconvenience experienced during your stay with us. We will improve our service quality. However, your feedback is meaningful to us. We hope that we would have chance to welcoming you back in the future. Warm regards, Team Management.

10/10 Excellent

Delfin

Stayed 1 night in Jan 2022
Response from SC on Oct 13, 2022
Dear Delfin, Thank you for your generous score and review towards Hotel Ciputra World Surabaya. We look forward to welcoming you back soon.Warm Regards,Team Management

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tidak rekomendasi u/ keluarga.
Ini kali kedua saya menginap di Ciputra World Surabaya. Pengalaman pertama tahun lalu memuaskan. Karena itu kami menginap lagi saat ini ketika melewati kota Surabaya. Anak saya usia 6 & 7thn. Baru kali ini menginap hotel, anak usia 7th dikenakan biaya u/ breakfast. Dimana tidak tertera diregulasi pada saat booking hotel melalui online. Staff tersebut juga sangat tidak sopan. Berarti hotel ini tidak cocok untuk family. Tepatnya saya tidak akan menginap lagi atau memberi rekomendasi kepada teman atau keluarga. Terima kasih
Stayed 1 night in Dec 2021
Response from SC on Dec 22, 2021
Dear Anonymous, Terima kasih telah memilih tinggal di Hotel Ciputra World Surabaya dan meluangkan waktu menuliskan ulasan ini. Kami memohon maaf atas pengalaman yang tidak sesuai dengan ekspektasi Anda. Kami akan melakukan investigasi mengenai hal ini. Kami berharap dapat menyambut kedatangan Anda dikemudian hari. Salam hangat, Tim Manajemen

4/10 Poor

Yuki

Traveled with family
Disliked: Staff & service
Not so good
We booked for two room with two twins bed in grand deluxe room type. Have to wait for 15 minute even we check in at 17.30 which the room should be ready at 14.00. In 15 minute we only get the first room and have to wait another 20 minute for the second room. While other guest that come after us, received their room key faster than us. Room facilities was good, but do not surprise if find the water in bath up little bit yellow. Bed was comfort and they provide free fruit and cake for apologized compliment. Infinity pool and jacuzzi was great, pool cleaning staff was nice. Unfortunately, the restaurant for breakfast is not quite spacious, food range also standard. We disappointed to find out that vegetable in gado gado menu was smelly, and has rotten with sour taste. When we decide to inform it to them, there were no feedback. With their five star title and price, hotels should be more careful about this. Make sure check in for guest is smooth, facilities in good condition, and food in restaurant also need to be improved also give nice feed back if there are any information or complaints from guest.
Stayed 1 night in Oct 2021
Response from SC on Oct 28, 2021
Dear Yuki, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to write this review. We do apologize for your inconvenience experienced during your stay with us. We will do investigation and take further action. However, your feedback is meaningful to us. We hope that we would have chance to welcoming you back in the future. Warm regards, Team Management.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat nyaman dan nagih
Stayed 1 night in Oct 2021
Response from SC on Oct 28, 2021
Terima kasih telah memilih tinggal di Hotel Ciputra World Surabaya dan meluangkan waktu menulisakan ulasan ini. Kami senang bila Anda merasa nyaman tinggal bersama kami. Kami siap menyambut kedatangan Anda kembali. Salam hangat, Tim Manajemen

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite excellent for room and staff. I was good stay on 1 night.
Stayed 1 night in Feb 2021
Response from Team Management on Mar 1, 2021
Thank you for your generous score and review towards Hotel Ciputra World Surabaya. We look forward to welcoming you back soon.

8/10 Good

Mulyadi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from SC on Oct 13, 2022
Dear Mulyadi, Thank you for your good score and review towards Hotel Ciputra World Surabaya. We look forward to welcoming you back soon.Warm Regards, Team Management

10/10 Excellent

Nicholas Ren Sheng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Team Management on Jul 22, 2020
Dear Nicholas Ren, Thank you for choosing and staying with us at Ciputra World Surabaya Hotel and taking your time to write this positive review. We are pleased to know that you recommended us and rating us 10 out of 10 and we are really look forward to welcoming you back soon, for another wonderful experience with us. With warm regards,

10/10 Excellent

Wan Marhadika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jul 2020
Response from Team Management on Jul 21, 2020
Dear Wan Marhadika, Thank you for choosing and staying with us at Ciputra World Surabaya Hotel and taking your time to write this positive review. We are pleased to know that you enjoy your stay. Once again, thank you for recommended us and rating us 10 out of 10 and we are really look forward to welcoming you back soon, for another wonderful experience with us. With warm regards,

6/10 Okay

Gunawan

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Team Management on Mar 11, 2020
Dear Gunawan, We feel regret to know that you only rating us 6 out of 10 without any explanation. We need your comment and feedback during your stay with us at Ciputra World Surabaya, so we can evaluate it with the team. If you have anything to share, kindly please send it thru gmseccws@swiss-belhotel.com. We are all looking forward to welcoming you back in the nearest visit. Warm regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located next to the mall is very convenience. The food. In general I recommend to stay
Stayed 1 night in Feb 2020
Response from Team Management on Mar 2, 2020
Dear Anonymous, Thank you for staying with us and taking your time to write this positive review. We are pleased to know, that you enjoy the stay with us, and happy with the location that adjacent to the mall and the food as well. Once again, thank you for your recommendation and we are looking forward to welcoming you back for another wonderful stay with us. With very warm regards,

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Not a 5 star experience
The room itself is nice but. the hotel access is definitely Not a 5 star experience.. for a start the access to the hotel from. the parking area and the mall is through a parking area. very narrow sidewalk next to cars driving into parking space. hotel lobby is on the 8 floor. so when you arrive you are only greeted by a concierge who can only receive luggage and you need to park your car and then return back to the hotel thru that narrow sidewalk from the parking area.
Stayed 1 night in Jan 2020
Response from Team Management on Feb 12, 2020
Dear Patricia, Thank you for sharing your recent experience at Ciputra World Surabaya. Your feedback is important to us in order to continuously improve our level of product and service and we do apologize if our valet parking team didn't offer you some help to park your vehicle and make your stay was not met your expectations. We are looking forward to have you back with us to show our sincere intentions. Warm regards,

10/10 Excellent

Johannes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Team Management on Jan 24, 2020
Dear Johannes, Thank you for staying with us at Ciputra World Surabaya Hotel and rating us 10 out of 10. Once again, thank you for recommended us and we are looking forward to welcoming you back for another wonderful experience. With warm regards,

6/10 Okay

Inge

Liked: Staff & service
Hotel is nice but towels are in bad condition, Looks old and worn out... Could be better than that, and breakfast is also could be better.... really!
Stayed 3 nights in Jan 2020
Response from Team Management on Jan 18, 2020
Dear Inge, Thank you for staying with us at Ciputra World Surabaya and taking your time to write this review. We took a note of your constructive feedback and we do apologize for this matter. Thank you once again for caring and we are looking forward to welcoming you back to show our sincere intentions in your next visit. With warm regards,

10/10 Excellent

YH, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attach with the mall................................
Stayed 1 night in Jan 2020
Response from Team Management on Jan 13, 2020
Dear YH, Thank you for staying with Ciputra World Surabaya Hotel and taking the time to write this positive review. We are pleased to hear that you happy with our location that adjacent to the mall and recommend us with 5 out of 5. We are all looking forward to welcoming you back soon for another wonderful experience. With warm regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
some noise from next door. but nice bed and good brakfast.
Stayed 1 night in Dec 2019
Response from Team Management on Dec 16, 2019
Dear Anonymous, Thank you for choosing and staying with us at Ciputra World Surabaya and taking the time to write this review. We are pleased to hear that you happy with your bed and breakfast as well. We do apologies if your stay was not up to your expectation in regards with the noise from your next door. Once again, thank you for your recommendation and we are looking forward to welcoming you back. With warm regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Team Management on Nov 11, 2019
Dear Anonymous, Thank you for staying with us and taking the time to write this review. Once again, thank you for your recommendation and we are all looking forward to welcoming you back. With warm regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and nice staff. Gym could have had some more Equipment. Rooms are excellent!
Stayed 4 nights in Oct 2019
Response from Team Management on Oct 31, 2019
Dear Anonymous, Thank you for choosing and staying with us at Ciputra World Surabaya hotel and taking your time to write positive review. We are pleased to hear that you enjoy the stay with us, happy with friendly and nice staff, and the excellent room as well. We took note of your point in regards with the gym equipment and thank you for your concerned. We are all looking forward to welcoming you back in your nearest visit for another wonderful experience. With very warm regards,

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to the mall which was super convenient. Had plenty of restaurants and shops, supermarket. Service at the hotel was amazing, the staff paid attention to detail. Couldn't find any flaws.
Stayed 1 night in Sep 2019
Response from Team Management on Oct 3, 2019
Dear Cheryl, Thank you for choosing and staying with us at Ciputra World Surabaya. We are pleased to hear that you enjoy the stay with us, happy with the services and the staff as well, and hotel location that adjacent to the mall. Once again thank you for promoting us and give us rating 5 out of 5. We are looking forward to welcoming you back soon for another wonderful experience with us. With very warm regards,

10/10 Excellent

Sundipkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best 5* HOTELS I have ever stayed.
The stay was excellent
Stayed 2 nights in Sep 2019
Response from Team Management on Sep 30, 2019
Dear Sundipkumar, Thank you for choosing Ciputra World Surabaya. We’re thrilled to hear that your experience was memorable and flawless. Our passionate team members always strive to give their personal best and I know that they will appreciate your kind words. Thank you once again for staying with us and we look forward to many more of your visits soon. With very warm regards,

8/10 Good

Gusepe

Business traveler
Liked: Cleanliness, staff & service
First Class, very enjoyable stay, with exception of early morning construction.
Stayed 3 nights in Aug 2019
Response from Team Management on Sep 2, 2019
Dear Gusepe, Thank you for staying with us and taking the time to write your positive review. We are pleased to know that you enjoy the stay with us and we do apologize if your stay was not up to your expectation in regards with the noise of building construction near by. We are very much looking forward to welcoming you back soon, for another wonderful experience with us. With warm regards,

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and good security. Staff are courteous, friendly and professional.
Stayed 1 night in Aug 2019
Response from Team Management on Sep 2, 2019
Dear Eric, Thank you for staying with us and taking the time to write your positive review. We are pleased to know that you enjoy the stay with us, happy with our location, good in security, hotel cleanliness and friendly associates as well. We are very much looking forward to welcoming you back soon, for another wonderful experience with us. With warm regards,

10/10 Excellent

Bhaskaran, Kuala Lumpur

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, value for money and adjacent to shopping mall
Stayed 2 nights in Aug 2019
Response from Team Management on Sep 4, 2019
Dear Bhaskaran, Thank you for posting your review on Expedia. Your positive comments on our cleanliness, and hotel location that adjacent to the mall, we will be continue in providing our guests with excellent and memorable experience. Once again, thank you for your review and we look forward to welcoming you back to Ciputra World Surabaya Hotel. With very warm regards,

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, room comfort
Service was good. Didn’t like the towels as they tend to be smelly and damp.
Stayed 3 nights in Aug 2019
Response from Team Management on Aug 12, 2019
Dear Mr. Ronnie, Thank you for staying with us and taking the time to write your online review. We are pleased to hear that you like our services, and we do apologize if your stay was not up to your expectations in regards with the towel that we provides and we will immediately share this feedback to the team. You are our most important reason to deliver excellent service. Once again, thank you for letting us know and we wish to see you again in the near future to surprise you with our service. With warm regards,

10/10 Excellent

MUKUND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
excellent hotel, value for money CIPUTRA shopping mall is next to it opens at 10 am though. Almond milk for vegan is not available, though Soya milk is. There is nothing around the hotel but hotel itself is beautiful with nice bed, spacious room, internet is slow
Stayed 3 nights in Jul 2019
Response from Team Management on Aug 5, 2019
Dear Mr. Mukund, Thank you for staying with us and taking the time to write your online feedback. We are very happy to hear that you like your room and enjoy the stay. We took a note for each point of your constructive feedback, about the almond milk and internet as well. We do apologize if your stay was not up to your expectation. We actually over 2 options for our guest, one through the router on the corridor and one through out TVs. We will immediately look into the matter and find out what the problem could've been. Once again many things for letting us know. Warm regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Patrick Beck / General Manager on Jul 23, 2019
Dear Valued Guest, Thank you for staying with us and taking the time to write your online review. We are all looking forward to welcoming you back and warm regards,

10/10 Excellent

August

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to Stay in Surabaya
Great staff and service at the hotel, including the security staff at the ground floor. Excellent room and breakfast. Too bad they are building another tower next door, so the bathroom drapes must be drawn at all times. However the building is top notch.
Stayed 2 nights in Jun 2019
Response from Team Management on Jul 4, 2019
Dear Valued Guest, Thank you for staying with us and taking the time to write this positive review. We are happy to hear that you enjoy to stay with us. We are all looking forward to welcoming you back soon. Warm Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Team Management on Jul 1, 2019
Dear Valued Guest, Thank you for taking the time to write this online review. We are all looking forward to welcoming you back soon, Warm Regards,

10/10 Excellent

Brad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Would like to stay again
Stayed 4 nights in May 2019
Response from Christiane / General Manager on May 31, 2019
Dear Valued Guest, Thank you for staying with us and taking the time to write your online review. Looking forward to welcoming you back soon and Warm regards,

6/10 Okay

Silvia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel but need to improve service
Hotel is good, clean and comfort with good amenities, also have a good location which link to the mall. Breakfast is good, and have many variation too. Service is okay. The worst thing is only the accident when staff of hotel suddenly enter my room without press the bell or ask permission first, that time i was changing my cloth in the room. Actually I didn't order something before, and my room had been cleaned up already. Then they said sorry because they came to the wrong room number.
Stayed 3 nights in May 2019
Response from Christiane / General Manager on May 23, 2019
Valued Guest, Thank you for your recent stay and for taking the time to give us this very nice and constructive feedback. We are happy to hear that you liked our hotel and facilities as well as the location attached to Ciputra World Mall. We regret to hear about the incident experienced during your stay and immediately shared this problem with the team to take action and prevent such disturbance in the future. Our sincere apologies for the inconvenience caused. We hope to welcome you back in the future and remain with warm regards,

4/10 Poor

Darmadji

Liked: Cleanliness, staff & service
Disliked: Room comfort
The 5 star hotel was disappointing
I booked a hotel room with a single bed but the hotel provided a room with a twin bed that was put together. I feel cheated by the hotel with this incident because during sleep I feel uncomfortable, it turns out that the twin beds are put together is this the standard of a 5 star hotel? Does a 5-star hotel know the standard quality of sleep? I, who have been subscribed to Ciputra World hotel, was very disappointed with this incident of course I would not recommend this hotel to colleagues and friends
Stayed 1 night in May 2019
Response from Christiane / General Manager on May 21, 2019
Dear Guest, Thank you for your recent stay and for taking the time to let us know about your experience during your stay. We do regret that the room /bed type provided was not what you had requested and as a result your stay was not up to your expectation. This mistake was brought to our attention already and we have discussed the matter with the team immediately to prevent incidents like this from reoccurring. Once again our sincere apologies and Kind regards,

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very enjoyable to stay and with friendly hotel staffs. The management did a good job to maintain the cleanliness of the hotel.
Stayed 3 nights in May 2019
Response from Christiane / General Manager on May 20, 2019
Dear Value Guest, Thank you for staying with us and taking the time to write your online review. Looking forward to welcoming you back soon. Warm Regards,

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019
Response from Christiane / General Manager on Apr 22, 2019
Dear Guest, Thank you staying with us and Looking forward to welcoming you back soon. Warm Regards,

8/10 Good

Kooi cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Perfect stay with the artistic art piece, the breakfast have many choices and delicious and I have a perfect time with Ciputra.
Stayed 4 nights in Feb 2019
Response from Christiane / General Manager on Apr 1, 2019
Dear Guest, Thank you for taking the time to write your value feedback. We are happy to hear that you enjoy the stay with us. Looking forward to welcoming you back and Warm Regards,

8/10 Good

Anis hidayah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Christiane / General Manager on Mar 18, 2019
Dear Valued Guest, Thank you for staying with us and looking forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Bhaskaran, Kuala Lumpur

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shopping, good restaurants in adjoining mall
Stayed 3 nights in Mar 2019
Response from Christiane/General Manager on Mar 15, 2019
Dear Guest, Thank you for staying with us and taking the time to write your value feedback, looking forward to welcoming you back and Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Christiane / General Manager on Apr 2, 2019
Dear Guest, Thank you for staying with us and Looking forward to welcoming you back. Warm Regards,

10/10 Excellent

Daryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great.
Stayed 3 nights in Mar 2019
Response from Christiane/General Manager on Mar 11, 2019
Dear Guest, Thank you for staying with us and looking forward to welcoming you back. Warm regards,

10/10 Excellent

Boyke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Christiane / General Manager on Mar 2, 2019
Dear Guest, Thank you for staying with us and looking forward to welcoming you back soon. Warm regards,

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Christiane / General Manager on Apr 2, 2019
Dear Guest, Thank you for staying with us and Looking forward to welcoming you back. Warm Regards,

8/10 Good

wee ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great place except the air conditioning was not cold enough due to the full glass facade which absorbs the heat.
Stayed 5 nights in Feb 2019
Response from Christiane / General Manager on Feb 14, 2019
Dear Guest, Thank you for your recent stay and your nice valuable feedback, we took note about your constructive feedback, and will share this to the team. We are all looking forward to welcoming you back soon! Warm regards,